Everything has been great. The home testing is a breeze and the details provided with your results are very comprehensive. My supplements shipped today and I’m very much looking forward to reporting b... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I called to make some changes to my subscription. Dre went above and beyond to make sure everything was set up perfectly. He understood the situation and made the changes so much easier, adding value... Zobacz więcej
This company flat out REFUSES to provide raw results of your own tests. They claim only their AI is smart enough to read the raw data. Their test summaries are generic and vague... This whole company... Zobacz więcej
Reakcja na opinię
I wish you would give me a few more days notice on the next order being processed. I’m not using my products fast enough so I’m ending up stockpiling. By the time I get the notice via email, it’s too... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Bring your body and your gut microbiome back into balance. Viome analyzes your biology to deliver health insights, personalized food recommendations, and precision supplements, formulated just for you. Join over 300,000 people taking control of their health with Viome.
Viome
Napisane przez firmę
- Health insights, personalized food recommendations, and precision supplements, formulated just for you.
- Viome’s singular mission is to “make illness optional.” Viome has built an AI-driven platform that analyzes the interaction between food, our microbiome, and our human cells in order to develop precision nutrition to prevent and reverse chronic diseases.
Dane kontaktowe
205 108th Ave NE Suite 150, 98004, Bellevue, Stany Zjednoczone
- (855) 958-4663
- viome.com
3,3
Średnia
3 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Since Viome... no more socks in bed!
Since testing with Viome and using their supplements, I eat healthier and I've increased the diversity of healthy foods that I eat. Additionally, for years I had cold feet at night where I often wore socks to bed. And a couple months after starting my customized supplements I noticed the issue was substantially reduced - no more socks in bed! I attribute it to either my change in diet or the viome supplements.
9 kwietnia 2026
Odpowiedź od Viome
Thank you so much for sharing this with us, Aaron. We truly appreciate you taking the time to talk about your experience!
It’s wonderful to hear that you’ve been able to expand the variety of healthy foods in your diet. That kind of progress can make such a meaningful difference over time. And the improvement you noticed with your cold feet is especially exciting. Little changes like that can really add up and make everyday life more comfortable.
While everyone’s journey is unique, we’re so glad to hear that your personalized recommendations and supplements seem to be supporting you in a positive way. Stories like yours mean a lot to our team.
If you ever have any questions or need support along the way, please don’t hesitate to reach out to us at support@viome.com. We’re always here to help.
The process was simple and I felt well…
The process was simple and I felt well informed about what I was purchasing.
10 kwietnia 2026
Odpowiedź od Viome
Thank you so much for sharing this, Angie! We love that the process felt simple and that you felt well informed every step of the way, that’s exactly the experience we aim to create. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
They keep you in the loop all the way
They keep you in the loop all the way
You are never guessing what it going on
8 kwietnia 2026
Odpowiedź od Viome
Thank you so much for sharing this, Cody! We love that you feel informed and supported every step of the way; that’s exactly the experience we aim to create. Keeping things clear is so important to us as you move through your wellness journey. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and dive even deeper into your goals.
I was listened to
I was listened to. There was an issue with a coupon code, and Support was very helpful. They went above and beyond to rectify the issue, and I was able to make my purchase of the full body intelligence kit. I am looking forward to taking the test and seeing my results. Thank you so much to support Support for all the help.
23 marca 2026
Odpowiedź od Viome
Hi Holly! We're happy to hear that our support team resolved the coupon issue and helped you purchase the full body intelligence kit. We appreciate you sharing your positive experience, and we look forward to your test results!
The results contradict the last results…
The results contradict the last results for food items I can have. It doesn’t make sense.
8 kwietnia 2026
Odpowiedź od Viome
Thank you for sharing your feedback, Angela! We completely understand how confusing it can feel when your results seem to contradict previous ones.
What you’re seeing is actually normal. Your gut microbiome is constantly changing based on factors like diet, stress, sleep, and lifestyle. This means your recommendations can shift over time as your body’s needs evolve.
The changes don’t mean your previous results were inaccurate, they reflected what your body needed at that time. Your latest results simply show what your microbiome is asking for now.
We appreciate you taking the time to share this. If you’d like more help understanding your food recommendations, feel free to reach out to us at support@viome.com. We’d be happy to assist you further.
The website is informative and does a…
The website is informative and does a good job of explaining the science behind the test. The purchase process was smooth and seamless from start to finish. I can’t wait to receive my results and dive into the personalized food recommendations.
8 kwietnia 2026
Odpowiedź od Viome
Hi Nargiza! We're happy to hear that our website was informative and the purchase process was seamless for you. We appreciate your positive feedback and hope you find the personalized food recommendations insightful.
I havent received any information on…ANYTHING
I haven't received any information on my microbiome.
I spent all the money that I cannot afford and on top of that I have had to send in 3 fecal samples !!
What is going on and when will I get my “PERSONAL MICROBIOME INFORMATION’ I want to feel better!
2 kwietnia 2026
Odpowiedź od Viome
Hi Gina, we completely understand how frustrating this has been, especially after the time, effort, and cost involved, and we want to reassure you that your samples have not been ignored. The reason we are asking for another stool sample at no cost is because the previous stool samples did not provide enough information for our lab to generate results that would be accurate, complete, and truly useful to you. Rather than sending you incomplete or unreliable microbiome information, we want to make sure the final report reflects the quality and level of insight you deserve so it can better support your health goals. This additional collection is being requested for your benefit and to help us get you the most meaningful personal microbiome information possible. If you would like, we’re here to help and can also review your account with you directly by phone at 1-855-958-4663 or by email at support@viome.com.
I want to cancel my order
I want to cancel my order. I did it yesterday and I see a 100$ discount for same on Instalgram
9 kwietnia 2026
Odpowiedź od Viome
Hi Santiago, we understand how frustrating this must feel, especially after seeing a different offer right after placing your order. We’ll review your order and take a closer look at the pricing concern. Please feel free to reach us by phone at 1-855-958-4663 or by email at support@viome.com, and we’ll be glad to assist further.
Odpowiedź od Viome
Hi Nusha, we understand how disappointing and inconvenient it is to be without your supplements for a week. Based on your reference number, your order was affected by a recent equipment issue that caused a delay. The issue has now been fixed, your order is on its way, and this should not happen again. If you need anything else or would like an update, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.
Seemed Very thorough
Seemed Very thorough, and something is happening to my stomach as I've been shitting green for weeks ever since.
8 kwietnia 2026
Odpowiedź od Viome
Hi Zach! We’re really glad the process felt thorough, and we can absolutely understand wanting to get more insight into what’s been going on with your stomach. We are confident that your test will help bring you helpful answers and a clearer path forward. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Order was late, ran out of product
Third time in 6 months that my order was late and I ran out of product.
7 kwietnia 2026
Odpowiedź od Viome
Hi Marc, we completely understand how frustrating it is to have your order arrive late, especially when you rely on your supplements, and this has happened multiple times. Based on your reference number, your order was impacted by a recent equipment issue that caused delays in processing. The issue has now been resolved, your order is on its way, and this should not happen again. If you have any questions or need additional help, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.
VIOME for GI issues
The website was organized and easy to navigate. Ordering was easy. Cannot wait to get the kit.
7 kwietnia 2026
Odpowiedź od Viome
Hi Elizabeth! We’re so glad the website felt easy to navigate and that ordering your kit was a smooth experience. We’re looking forward to being part of your wellness journey. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Shipping Process
Let me start off by saying, I like the Viome Products, but I’m very unhappy with the amount of time it takes to receive the supplements. I work in sales (custom fabrication of a medical device) so our products “save lives” and we can get the product to a patient/customer in less than 10days. The fact that it’s taken almost a month to get supplements is ridiculous.
6 kwietnia 2026
Odpowiedź od Viome
Hi David. We completely understand how frustrating the wait can feel, especially when you are used to working with products that need to move quickly. We’re really glad you like the Viome products, and we also want to provide some context around the timeline. Since your supplements are personalized, the manufacturing process typically takes about 11 to 16 days because each formula must go through a careful review for safety and quality before it can be made and shipped. While that process can feel long, it is an important part of making sure your supplements are created specifically for you. We also recommend not pausing your subscription plan, since we schedule and process future orders with timing in mind to help make sure you do not run out of supplies between shipments. If you ever want us to take a closer look at your order timing or answer any questions, you can always reach us by phone at 1-855-958-4663 or by email at support@viome.com.
I love the fact that everything is…
I love the fact that everything is tailor to my unique needs. The app gives great information and updates about any issue was encountered in my test.
The app is very easy to use and I can manage my account from it.
I feel great since I am using the product.
I love Viome
7 kwietnia 2026
Odpowiedź od Viome
We're happy to hear that our product meets your unique needs and that you find the app easy to use. We appreciate you sharing your positive experience, Maria!
Odpowiedź od Viome
Thank you so much, Kristian! We’re thrilled the ordering process was fast and smooth for you. We work hard to make getting started as easy as possible, and it’s wonderful to know that stood out. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
I tried to cancel but it appeared again…
I tried to cancel but it appeared again without notice and I can’t cancel once payment has already been taken out. It is very frustrating because it is very expensive
6 kwietnia 2026
Odpowiedź od Viome
Hi Celeste, we completely understand how frustrating this must feel. You are correct that once an order has already been placed and payment has been processed, it can no longer be canceled. That said, based on your reference number, we can confirm that the subscription connected to your latest order has now been canceled, and no future orders will be processed moving forward. If you have any other questions or would like us to review anything else on your account, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.
Better Quality Control
I am pleased with the supplements and gut formula. However, some of the oral toothpaste and gel containers do not open when you snap and squeeze the package. I am enjoying using all the products. And very pleased that my last dental checkup went well. The investment into this service is well worth it. But the delivery of my supplements is not consistent.
6 kwietnia 2026
Odpowiedź od Viome
Hi Rosalyn, thank you so much for sharing this with us. We’re really glad you’re enjoying the supplements, gut formula, and oral products, and it’s especially wonderful to know your last dental checkup went well. We also truly appreciate you pointing out the issue with some of the toothpaste and gel containers not opening properly, as well as the inconsistency with your supplement deliveries. Your feedback is very important to us, and we’ll be sure to share it with our team. We also wanted to let you know that we recently identified an equipment issue last month that affected the delivery of your latest order, and that issue has since been fixed. If you ever need help or would like us to look into anything further, you can always reach us by phone at 1-855-958-4663 or by email at support@viome.com.
You are delaying the order and without…
You are delaying the order and without vitamins. Terrible job.
6 kwietnia 2026
Odpowiedź od Viome
Hi Rocky, we completely understand how frustrating this has been, especially being left without your supplements longer than expected. Based on your reference number, your order was affected by a recent equipment issue that caused unexpected delays. The issue has since been resolved, your order is now on its way, and this should not happen again. If you’d like, you can also reach our team directly by phone at 1-855-958-4663 or by email at support@viome.com for any additional support.
Refund Issue
Refund Issue – No Proof Provided, Escalated to Bank
I was informed by Viome that my refund was processed on March 16, with an expected timeframe of 10 business days. As of today, no refund has been received.
Despite multiple follow-ups, Viome has not provided any verifiable proof of the refund (no transaction ID, no confirmation details, no reissue). The only response has been that the case is “under review” internally.
At this point, I have initiated a dispute with my bank due to the lack of documentation and resolution.
If Viome can provide proof of the refund or reissue it immediately, I am happy to update this review.
Otherwise, I would advise others to be cautious regarding billing and refund handling.
Order details are available upon request.
Update response
Hi,
It has now been several days since your last update stating my case is ‘under review.’
At this point, I need a clear resolution and timeline, not an update.
I received an email on 3/16 that the refund was approved.
If I do not receive a substantive response, I will proceed with a formal dispute through my payment provider and file complaints with appropriate consumer protection channels.
Thank you.”
15 marca 2026
Opinia niezależna
Odpowiedź od Viome
Hi Diana,
Thank you for sharing your experience. We completely understand how frustrating this situation must be.
Your concern is currently under review, and our support team is actively working on it. We’ll continue to assist you directly until this matter is fully resolved. We appreciate your patience and the opportunity to make this right.
Unfortunately
Unfortunately, my last order has yet to arrive, was supposed to be my March supplements. Understanding a problem in the factory in production and trying to find out the status of my order, I’m now off my schedule and will probably pause my next order. I’ve asked for my next shipment to be delayed at least 2 months, and since I’ve already paid for my monthly supplements, I haven’t received, it’s put me in a sort of dilemma, and the cooperation of the office, has not been very helpful. I’ll decide what I’m going to do in the future. Jeanette Dacko
6 kwietnia 2026
Odpowiedź od Viome
Hi Jeanette, thank you for sharing your experience. We completely understand how frustrating it must be when your order doesn’t arrive on time, especially when it affects your supplement schedule.
Our support team has already sent you an email to inform you about the status of your orders and your subscription. We appreciate your patience.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.