Viome Recenzje 2970

Odpowiedź od Viome

9 godz. temu

Hi Chris. We’re really sorry to hear how frustrated this experience has been. That’s completely understandable, given what you’ve described. We hear your concerns around access to your data and the value of the results, and we know how important transparency is.

Your feedback has been shared with our team, and someone will be reaching out to you directly to take a closer look at your case and provide more clarity.

We appreciate you taking the time to speak up about this.

Odpowiedź od Viome

12 godz. temu

Gary, this is fantastic! We’re so glad your experience has been an A+, and it’s awesome that you’re diving back in to check your three-month progress. Making a big diet change and then measuring the impact is such a powerful approach, and we’re excited for you to see how those changes show up in your results. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.

Odpowiedź od Viome

12 godz. temu

Hi Jayne, we understand how disappointing this experience must feel. We want to clarify that Viome is not a substitute for medical care, and our tests are not designed to provide traditional medical lab results or diagnose conditions. Instead, Viome analyzes gene expression in your microbiome and body to identify how your system is functioning at a molecular level, then translates those insights into personalized nutrition and supplement recommendations to support areas like gut health, metabolism, and inflammation. While this approach is different from standard lab testing, it is rooted in systems biology and focuses on optimizing wellness rather than diagnosing disease.

Odpowiedź od Viome

12 godz. temu

Geno, we are so encouraged by how you’re feeling! It’s wonderful that you’re already noticing positive changes, and your focus on improving your body chemistry is exactly what this journey is all about. Retesting is such a great way to track that progress, and we’re excited for you to see those improvements reflected in your next results. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.

Odpowiedź od Viome

12 godz. temu

Hi Nancy, we understand how confusing it must have been to receive a testing kit when you were expecting your probiotic order, and we truly appreciate you bringing this to our attention. We’ll take a close look at your recent orders to see what may have happened and make sure this gets sorted out for you as quickly as possible. In the meantime, if you’d like to connect with us directly, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.

Odpowiedź od Viome

12 godz. temu

Andrew, this is so exciting to hear! We’re thrilled that the home testing felt easy and that your results gave you the depth you were looking for. It’s great timing with your supplements on the way, and we can’t wait to hear how you’re feeling once you’ve had some time with them. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.

Odpowiedź od Viome

16 godz. temu

We understand how frustrating that wait must feel, especially when you’re expecting your order sooner. Since each subscription is personalized, orders typically take about 11 to 16 days to be carefully manufactured before delivery, as your formula goes through review for safety and quality. The good news is that for future orders, this same process will happen while you still have your current supply, so you shouldn’t experience any gaps. Based on your reference number, your order is now on the way to you. If you have any questions or would like an update anytime, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.

Odpowiedź od Viome

20 godz. temu

Hi Shanon, we love hearing how much you enjoyed the testing experience and found the insights valuable. We’re glad the product quality stands out, and we understand wanting to follow your protocol at a lower price point. Many customers prioritize key recommendations or rotate supplements over time. We also appreciate your feedback on retesting costs, as it helps us improve. If any questions come up, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is a wonderful space to connect and learn more.

Odpowiedź od Viome

21 godz. temu

Thank you so much for sharing this, Ida! We’re really glad that you felt heard and supported, and that the suggestions were helpful. That kind of experience means a lot to us. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is a wonderful space to connect with others, share experiences, and continue exploring your wellness journey.

Odpowiedź od Viome

Wczoraj

Hi Demetri! We appreciate you taking the time to share your thoughts. We are happy to hear that our deliveries are consistently on time and meet your expectations.

Odpowiedź od Viome

2 dn. temu

Joe, we understand how frustrating that experience must have felt after waiting so long, and we value your feedback. After reviewing your case, we’d like to clarify that your sample was not lost, but one of the samples could not be properly analyzed, which can occasionally happen due to quality or processing limitations, and in those cases, a new sample is requested to ensure accurate results. We also want to make sure you receive the right support regarding your refund concern, as this is something our team can review further with you. You can reach us by phone at 1-855-958-4663 or by email at support@viome.com so we can take a closer look and work toward a resolution together.

Odpowiedź od Viome

2 dn. temu

Hi MJ, we understand how frustrating it can be to receive a notice when it already feels too late to adjust your order, especially when you are still working through your current supply. At this time, our notification is typically sent about two days before the order is processed, but we truly value your feedback and will be sure to share it with our team. In the meantime, we’re here to help you manage your shipments and can assist with adjusting your schedule to better match your usage. You can reach us by phone at 1-855-958-4663 or by email at support@viome.com anytime.

Odpowiedź od Viome

2 dn. temu

Hi Paul, we understand how frustrating that experience must have been, and we truly value this feedback. Our team is already looking into what may have happened and will be reaching out to provide additional support and guidance. In the meantime, you’re always welcome to connect with us directly by phone at 1-855-958-4663 or by email at support@viome.com, and we’ll be glad to assist further.

Odpowiedź od Viome

2 dn. temu

Hi Casey, we understand how frustrating it must be to have your order sent to the wrong address, and we appreciate you bringing this to our attention. Our team is already looking into what happened and working on a solution for you as quickly as possible. If you’d like to connect with us directly, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.

Odpowiedź od Viome

2 dn. temu

We understand your concern, Fred, and want to clarify how the subscription works. Our orders are placed automatically on a monthly basis as part of an active subscription plan unless it has been paused or canceled, so they are not manually created each time by customers. If you would like help reviewing your account or updating your subscription, we are here to help. You can reach us by phone at 1-855-958-4663 or by email at support@viome.com.

Odpowiedź od Viome

2 dn. temu

Hilary, we completely understand how this situation could feel confusing, especially with the timing of your request and the shipment notification. We want to clarify that your order is truly personalized and not taken from a shelf, as each formula goes through a structured manufacturing process that includes safety and quality review before it is prepared for shipment. The 1–2 week timeframe reflects this process, and once an order is submitted, it is immediately queued and cannot be paused or held based on incoming requests, which is why your shipment continued as scheduled while your message was still awaiting a response. If you would like us to take another look at your order or explore possible options, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.

Odpowiedź od Viome

2 dn. temu

Jason, we understand how this could feel that way, and we want to clarify that the core of Viome’s service is providing personalized nutrition insights based on your microbiome, which can absolutely be applied through food choices alone, with supplements always being optional for those who want additional support. Our goal is to empower you with information so you can make decisions that work best for your lifestyle, whether that includes supplements or not. We also take data privacy very seriously, and your genetic information is never shared outside of Viome. If you’d like to talk this through or have any questions, we’re here to help at 1-855-958-4663 or support@viome.com.