I’m satisfied with the solutions offered to me. I was given two options and chose one of them. Honestly, I was pleasantly surprised by how quick and straightforward their response was. This was my fir... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very chaotic instruction. Not detailed enough. Missing parts. Not all parts were numbered. Made it very difficult to assemble. Definitely will try avoiding ordering from vidaXL!
I am a long term customer and have multiple orders. Some of the purchases are really great in terms of price and quality, others not that good. What I really like is the free shipping and hassle fre... Zobacz więcej
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Quality goods. Good communication. Everything arrives within the specified time frame (last order: 16.07.2026). I am satisfied and will continue to shop from the site.... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
vidaXL е международен онлайн магазин, в който можете да намерите всичко, от което се нуждаете за дома, градината, гаража и проектите "направи си сам". Нашата концепция се основава на предлагането на широка гама от продукти, които дават възможност на хората да "живеят на макс за по-малко". Като използваме прости решения за намаляване на разходите, които не се отразяват негативно на качеството на продуктите, ние успяваме да направим нашите продукти достъпни за възможно най-много хора. Всички процеси от разработването на продукти и закупуването им, маркетинга и продажбите, логистиката и обслужването на клиентите са в наши ръце. По този начин ние запазваме пълен контрол върху функционалността, качеството и разходите на нашите продукти.
Dane kontaktowe
Holandia
- webservice@vidaxl.bg
- vidaxl.bg
3,4
Średnia
539 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 96% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
The third star for this review is only…
The third star for this review is only because the other items of the dresser, that I purchased, seemed to be of decent quality.
The parcel didn’t contain any hinges for the dresser’s doors. Just like that- no hinges were sent.
But the funnier part of the situation is that the hinges are specific and I can’t just buy them in my country (I tried).
I had to send a complaint with a request hinges to be sent.
Generally, I’m a costumer of VidaXl and I may continue... not sure yet.
7 lutego 2025
Opinia niezależna
Odpowiedź od vidaXL
Hello Vyara,
Thank you for your review!
We are sorry that the product had missing parts, but we are here for you.
We tried to contact you by phone, but unfortunately the phone call failed, which is why we ask you to check the email address used in the order, as we have contacted you in order to resolve any inconvenience you may have encountered.
I appreciate your understanding and patience!
Have a nice day!
Tzveta
vidaXL
Super Clever and Satisfying
1 stycznia 2025
Opinia niezależna
Odpowiedź od vidaXL
Hello,
Thank you for taking the time to share your experience with us!
We appreciate your compliment and are delighted to hear about your satisfaction with our service.
Looking forward to seeing you again soon.
Regards,
Mina - vidaXL Team
Excellent customer service
Excellent customer service! You can rely on having your problems solved
10 lutego 2025
Opinia niezależna
Odpowiedź od vidaXL
Hello,
Thank you for taking the time to share your experience with us!
We appreciate your compliment and are delighted to hear about your satisfaction with our service.
Looking forward to seeing you again soon.
Regards,
Mina - vidaXL Team
On 07.01.2025
On 07.01.2025. I ordered the following product from you: vidaXL Room divider, bamboo, white, 250x165 cm - 131.99lv.
Order number: 0035000265263
Since I was pregnant and was about to give birth at any moment, the divider arrived while I was already in the hospital. My mother accepted the order without opening it. I did not have the time and opportunity to test the product. Only yesterday I had the opportunity to unpack the goods and what was my surprise and bewilderment?.... I think you are a serious site, I have ordered from you before, but in this case, I was extremely disappointed with the purchase, which is not cheap at all. We needed this product for an office, to separate a small corner, i.e. the office will be visited by many people and there is no way to put this "thing" because it is rediculous. As you can see from the attached photos on email I sent to you, the product is defective, visibly of poor quality and does not look at all like the way it is presented in the photos on your site.
Since I think, or at least I thought until now, that you are a serious site, I did not check the product earlier and 14 days have passed since the purchase, but still, if you really care about your name, I think you should accept this "thing" back and refund me the money. If you do not want to refund me the amount, at least compensate me and replace this with another product from your site (which I hope will be of better quality).
Please contact me at tel. 00359896 864 037 to clarify what we could do in this case?
I follow you on all social networks, I hope for a reaction from you, I would not like to leave a negative comment, but I can't close my eyes, because this is not right and correct and as a consumer I can't just ignore that I paid 131.99 leva for this product wich is unusable.
I hope for some feedback from you.
Monica Deneva
8 lutego 2025
Opinia niezależna
Odpowiedź od vidaXL
Dear Monika,
We are glad that your problem has been resolved.
Best regards,
Tzveta vidaXL
Always helpful and cooperative
Always helpful and cooperative! Polite and kind! I would suggest only test,before paying.
Thank you for the wonderful products!
4 lutego 2025
Opinia niezależna
Odpowiedź od vidaXL
Dear customer,
Thank you for your order and your trust in vidaXL.
We are very pleased that we were able to meet your expectations and that you are satisfied with our service. Your satisfaction is our top priority and we always strive to offer you a first-class shopping experience.
We look forward to welcoming you back soon. If you have any questions or concerns, we are always happy to help.
Best regards,
Jeana - vidaXL
Reliable seller and great products
I am very happy with the purchase. It was delivered very fast and the quality of the product is superb.
24 listopada 2024
Opinia niezależna
Odpowiedź od vidaXL
Dear customer,
Thank you for your order and your trust in vidaXL.
We are very pleased that we were able to meet your expectations and that you are satisfied with our service. Your satisfaction is our top priority and we always strive to offer you a first-class shopping experience.
We look forward to welcoming you back soon. If you have any questions or concerns, we are always happy to help.
Best regards,
Jeana - vidaXL
The package had visibly damaged…
The package had visibly damaged packaging and product damage.
2 stycznia 2025
Opinia niezależna
Odpowiedź od vidaXL
Dear Dimitar,
We are glad that your problem has been resolved.
Best regards,
Tzveta vidaXL
The delivery was fast but the products…
The delivery was fast but the products were low quality, everything was falling apart when you try to screw it together. Pieces were not matching, good design but awful quality.
9 stycznia 2025
Opinia niezależna
Odpowiedź od vidaXL
Dear Annie,
Thank you for taking the time to answer our call and we are glad that we have found a solution to your satisfaction.
Have a nice day!
Tzveta
vidaXL
Много сме доволни от поставките за компютър
Много сме доволни. Бърза доставка, лесно сглобяване за минути. И поставките за компютър се оказаха качествени и стилни.
7 stycznia 2025
Opinia niezależna
Odpowiedź od vidaXL
Здравейте, Madlen Yoveva!
Благодарим вас за заказ и доверие к vidaXL.
Мы ценим ваши добрые слова и рады, что смогли оправдать ваши ожидания. Ваше удовлетворение очень важно для нас, и наша цель — всегда предоставлять вам первоклассное обслуживание.
Мы надеемся приветствовать Вас снова в будущем и будем рады помочь Вам в любое время.
С уважение,
Jeana - vidaXL
Odpowiedź od vidaXL
Здравейте, Евгения Славова!
Благодарим вас за заказ и доверие к vidaXL.
Мы ценим ваши добрые слова и рады, что смогли оправдать ваши ожидания. Ваше удовлетворение очень важно для нас, и наша цель — всегда предоставлять вам первоклассное обслуживание.
Мы надеемся приветствовать Вас снова в будущем и будем рады помочь Вам в любое время.
С уважение,
Jeana - vidaXL
Плот с дефекти
Плотът, който поръчах дойде с много наранявания. Вероятно получени при лошо съхранение, тъй като това не може да се получи при транспорта.
П.п. Редактирам си ревюто и оценката, тъй като от VidaXL бяха изключително любезни и направиха парична компенсация. Вероятно причината за дефектите е в производителя.
23 grudnia 2024
Opinia niezależna
Odpowiedź od vidaXL
Уважаеми Иван,
Благодаря Ви, че ми дадохте възможност да говоря с Вас по телефона относно вашите притеснения и се надявам, че успяхме да изясним този въпрос.
Дълбоко се извинявам още веднъж за това неприятно преживяване и причиненото ви неудобство. Това определено не е услугата, която целим да предоставим на нашите клиенти.
Ние се ангажираме да подобрим нашите услуги и да спечелим отново Вашето доверие.
Очаквам скоро да говоря с Вас!
с уважение,
Цвета
vidaXL
Odpowiedź od vidaXL
Dear customer,
Thank you for your order and your trust in vidaXL.
We are very pleased that we were able to meet your expectations and that you are satisfied with our service. Your satisfaction is our top priority and we always strive to offer you a first-class shopping experience.
We look forward to welcoming you back soon. If you have any questions or concerns, we are always happy to help.
Best regards,
Jeana - vidaXL
I"ll never buy that again
I"ll never buy that again. So much parts and so unclear manuals, bad printed pictures.... Thervor, the parts, components and fasteners are the lowest quality I have see any where.
9 stycznia 2025
Opinia niezależna
Odpowiedź od vidaXL
Dear Mr. Evgeni Toumbov,
Thank you for sharing your opinion with us.
We apologize for the problem you experienced with the product you purchased from us.
vidaXL takes responsibility for these cases and tries to resolve them as soon as possible with the customer's satisfaction in mind.
Unfortunately, we were unable to establish direct contact, as we were unable to find your order and you did not respond to our request for additional information. However, we would like to discuss possible solutions for you, so please do not hesitate to contact us at feedback@vidaxl.bg as soon as possible.
Thank you for your understanding and I look forward to your response.
Have a nice day!
Tzveta
vidaXL
Много добро качество и цена!
Много добро качество и цена!
Лесно и бързо обслужване!
3 stycznia 2025
Opinia niezależna
Odpowiedź od vidaXL
Здравейте, Златина Стоянова!
Благодарим ви за поръчката и доверието във vidaXL.
Много сме доволни, че успяхме да отговорим на вашите очаквания и че сте доволни от нашата услуга. Вашето удовлетворение е наш основен приоритет и ние се ангажираме да продължим да ви предоставяме първокласно пазаруване.
Надяваме се да ви посрещнем отново скоро. Ако имате въпроси или притеснения, моля не се колебайте да се свържете с нас.
С уважение,
Jeana - vidaXL
Poor quality at a high price
23 grudnia 2024
Opinia niezależna
Odpowiedź od vidaXL
Dear Светлана Великова,
Thank you for your feedback.
Thank you for giving us the opportunity to discuss this over the phone.
Please check again whether the order has been placed with us and send us an email with your order number to our email address: feedback@vidaxl.bg
Thank you for your understanding and cooperation.
Have a nice day!
Tzveta
vidaXL
The company is doing great!
14 stycznia 2025
Opinia niezależna
Odpowiedź od vidaXL
Dear customer,
Thank you for your order and your trust in vidaXL.
We are very pleased that we were able to meet your expectations and that you are satisfied with our service. Your satisfaction is our top priority and we will do everything we can to continue to offer you a first-class shopping experience.
We hope to welcome you back soon. If you have any questions or concerns, we are always happy to help.
Best regards,
Jeana - vidaXL
Легло
Леглото, което взех, е удобно, но започна да скърца :( няма и месец откакто го взех.
15 stycznia 2025
Opinia niezależna
Odpowiedź od vidaXL
Уважаеми Екатерина Попова,
Благодарим Ви за Вашия отзив!
Съжаляваме, че сте разочаровани от нашите продукти.
Свързахме се с Вас директно на Вашия имейл, за да можем да Ви помогнем.
Моля, проверете и папката си със Спам, в случай че е филтриран тук.
Благодаря Ви предварително за съдействието.
Приятен ден!
Цвета
vidaXL
Odpowiedź od vidaXL
Dear customer,
Thank you for taking the time to leave a feedback about your experience!
We appreciate your compliment and are delighted to hear about your satisfaction with our services.
We wish you a great day!
Kind regards,
Jeana - vidaXL
You have no quality
You have no quality. And how can you not put plugs for the mechanisms for clamping the panels. You put paper stickers on. Are you kidding me, what century do you live in? And this is not a white gloss, what I received is not glossy enough, I don't know who your material supplier is. Overall a complete disaster
18 grudnia 2024
Opinia niezależna
Odpowiedź od vidaXL
Hello Krasimir,
Thank you for your time and we are glad that we have found a solution to your satisfaction.
Best regards,
Tzveta
vidaXL
Бих препоръчал/ would recommend
Ясна , точна , доставена на време поръчка и лесен за ориентация , удобен сайт!
A clear , exact, quick delevered order and a user friendly web site!
3 stycznia 2025
Opinia niezależna
Odpowiedź od vidaXL
Здравейте, Martin Stoev!
Благодарим вас за заказ и доверие к vidaXL.
Мы ценим ваши добрые слова и рады, что смогли оправдать ваши ожидания. Ваше удовлетворение очень важно для нас, и наша цель — всегда предоставлять вам первоклассное обслуживание.
Мы надеемся приветствовать Вас снова в будущем и будем рады помочь Вам в любое время.
С уважение,
Jeana - vidaXL
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.