Shopping experience A wonderful shopping experience from start to finish! The service was warm, patient and genuinely kind, with so many smiles. A special thank you for being especially patient wit... Zobacz więcej
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Zobacz, co mówią recenzenci
I have always found the Victoria Beckham team to provide the best of honest and useful help and support in choosing items. I really enjoy shopping there when in London.
Absolutely love my Victoria Beckham Alina Long Jeans! The fit is incredible — they honestly fit like a glove and are so flattering and comfortable to wear. Every single time I wear them, someone... Zobacz więcej
Reakcja na opinię
it was a bit better ordering this time delivery was quicker & had the option to collect. pleased with item but most clothes on site overpriced I can buy Prada instead VB needs to be cheaper on prices!... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep odzieżowy
- również w kategorii:
- Sklep z odzieżą damską
Napisane przez firmę
Founded in 2008 with a collection of dresses celebrated for their cut and fit, Victoria Beckham’s eponymous label forms the basis of the modern woman’s wardrobe; versatile and wearable yet rooted in modernity with a sophisticated ease. Developed at the Victoria Beckham atelier in London, today the brand offering includes ready-to-wear, footwear, expertly crafted eyewear, and timeless leather goods.
Dane kontaktowe
London, Zjednoczone Królestwo
- clientservices@victoriabeckham.com
- victoriabeckham.com
4,1
Dobra
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 96% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I am still awaiting my credit for a…
I am still awaiting my credit for a return. It was received on 9/3 by you. I processed this return immediately upon receiving and trying on. All in all when I finally get my credit it will have been well over a month since purchase. This will deter any future purchases...takes far too long.
21 sierpnia 2026
Odpowiedź od Victoria Beckham
Dear Dawn,
Thank you for providing your feedback.
We’re sorry for the frustration caused by the delay with your refund.
We can confirm that one of our Client Services representatives has been in contact with you directly regarding your return, and that your refund has been processed and issued to your original payment method. Depending on your bank or payment provider, it may take a few additional days to appear in your account.
We apologise for the inconvenience and appreciate your patience while this was being resolved.
Should you have any other questions, please do not hesitate to get in touch with our Client Services representative in the meantime.
Kind regards,
Melody - Client Services
The perfect shopping experience
The whole shopping experience was perfect.
The ambience of the store was calming and elegant with the most amazing smell..
The sale assistants were super friendly and helpful without being overbearing.
The layout of the store was beautiful and each piece had enough space to shine and be seen.
23 sierpnia 2026
Odpowiedź od Victoria Beckham
Dear Michelle,
Thank you for such a thoughtful review. We’re delighted to hear you enjoyed the atmosphere and presentation of the store, and that our team made you feel welcome.We truly appreciate your kind words and hope to welcome you back again soon.
Kind regards,
Milena
Odpowiedź od Victoria Beckham
Dear Joanne,
Thank you so much for your lovely review.
We’re delighted to hear that you were pleased with the delivery and fantastic quality of your purchase.
Thank you for your continued support of Victoria Beckham.
Kind regards,
Melody - Client Services
Love my VB dresses and find it easy to…
Love my VB dresses and find it easy to use the website as well as the online shopping experience .
20 sierpnia 2026
Odpowiedź od Victoria Beckham
Dear Sira,
Thank you so much for your lovely review.
We’re delighted to hear how much you love your Victoria Beckham dresses and that you find our website and online shopping experience easy to navigate.
Thank you for your continued support of Victoria Beckham. We look forward to welcoming you back again soon.
Kind regards,
Melody - Client Services
Odpowiedź od Victoria Beckham
Dear Minouk,
Thank you for your lovely feedback. We’re so glad you enjoyed the shop and our team. We look forward to welcoming you again soon!
Kind regards,
Milena
I am still waiting for my refund from 2…
I am still waiting for my refund from 2 faulty items (stains) I received from the webshop.
The returns were delivered 2 weeks ago and the customer service needs days to reply.
All in all I like the items
20 sierpnia 2026
Odpowiedź od Victoria Beckham
Dear Isabelle,
Thank you for reaching out and sharing your review.
We are sincerely sorry that your items arrived with faults, and for the frustration caused by delayed responses
and a two-week wait for your refund.
We take complete ownership of this oversight. While we are happy to know you liked the designs, we know that
an effortless resolution is what truly matters.
We will follow up with you directly via email today to ensure your refund is processed as a priority.
Kind Regards,
Rio - Client Services
Odpowiedź od Victoria Beckham
Dear Julie,
Thank you so much for your lovely review.
We’re delighted to hear that you were pleased with the prompt delivery and your purchase. Thank you for your continued support of Victoria Beckham.
Kind regards,
Melody - Client Services
Excellent!Shiped fast,recieved all…
Excellent!Shiped fast,recieved all updates regarding shipment,super quality of customer service!Love products of VB!
18 sierpnia 2026
Odpowiedź od Victoria Beckham
Dear Viktoriia,
Thank you so much for your lovely feedback.
We’re delighted to hear that you were pleased with the fast delivery, regular shipment updates and excellent customer service. It’s wonderful to know how much you love Victoria Beckham.
Thank you for your continued support.
Kind regards,
Melody - Client Services
Shoes true to size
Shoes true to size. Exceptional quality. Purchase and delivery very expedient
12 sierpnia 2026
Odpowiedź od Victoria Beckham
Dear Dean,
Thank you so much for sharing your lovely review.
We’re delighted to hear that you were pleased with the fit and exceptional quality of your shoes, as well as the quick and seamless delivery.
Thank you for your continued support of Victoria Beckham.
Kind regards,
Melody - Client Services
Excellent products
13 sierpnia 2026
Odpowiedź od Victoria Beckham
Dear Dawn,
Thank you so much for your kind feedback! We’re delighted to hear that you’re happy with our products. We look forward to welcoming you back again soon!
Kind regards,
Milena
Fast delivery,brilliant quality jumper
20 sierpnia 2026
Odpowiedź od Victoria Beckham
Dear Jacqueline,
Thank you so much for sharing your lovely review.
We’re delighted to hear that you were pleased with the fast delivery and the quality of your jumper. We hope you enjoy wearing it for many seasons to come.
Thank you for your continued support of Victoria Beckham.
Kind regards,
Melody - Client Services
Odpowiedź od Victoria Beckham
Dear Kome,
Thank you so much for your lovely review.
We’re delighted to hear that our pieces are quickly becoming wardrobe staples for you. It means a great deal to know that you love the collection and the quality of our designs.
Thank you for your continued support of Victoria Beckham.
Kind regards,
Melody - Client Services
Timely delivery and response to a…
Timely delivery and response to a specific product return question.
11 sierpnia 2026
Odpowiedź od Victoria Beckham
Dear Michelle,
Thank you so much for your lovely review.
We’re delighted to hear that you were pleased with the timely delivery and that our team could assist with your product return query.
Thank you for your continued support of Victoria Beckham.
Kind regards,
Melody - Client Services
Another fantastic purchase
Another amazing experience buying from Victoria Beckham. Def my new fave designer to collect items from. Quality is outstanding. As is their customer service. Thanks again !
11 sierpnia 2026
Odpowiedź od Victoria Beckham
Dear Jacqui,
Thank you so much for your wonderful review and for your continued support of Victoria Beckham.
We’re thrilled to hear that we’re becoming your new favourite designer to collect, and that you’ve been so impressed with the quality of our pieces and customer service. It means a great deal to know that you’ve had another amazing experience with us.
We look forward to welcoming you back and seeing your Victoria Beckham collection grow.
Kind regards,
Melody - Client Services
Zero stars
Zero stars. I ve made my order on 30 th , til now 8 th no shipping info, got refund for one item from my order as not in stock but item was in stock when I was buying it .. thing is that my order wasnt processed on time that is why item is not in stock… Waste of my time and money, regret that i even decided to buy from VB sale!
6 sierpnia 2026
Odpowiedź od Victoria Beckham
Dear Bibiana,
Thank you for sharing your feedback.
We’re very sorry for the disappointment and frustration caused by the delay with your order and the subsequent unavailability of one of the items.
We completely understand how frustrating it is to have placed your order when the item was showing as available, only to later be informed that it could not be fulfilled. We are aware that our Client Services team were in touch directly regarding this matter and sincerely apologise that you were not notified sooner.
We appreciate your feedback and are sorry that this experience fell short of the service we strive to provide.
Kind regards,
Melody - Client Services
No delivery
No delivery
Ordered items a month ago never delivered full order at no stage been contacted by VB
VB has no system of communication to customers if they cant or don’t deliver product ordered
They just wait for customers to complain
VB suggested I make a fresh order and pay for it, although I paid for order and never received it and was still waiting for refund
I got feeling I was very lucky to even get a reply
Such as shame great products but no customer service support
7 września 2026
Opinia niezależna
Odpowiedź od Victoria Beckham
Dear Marc,
Thank you for sharing your feedback.
We’re very sorry for the frustration caused by the delay with your order and the lack of communication regarding the item that was ultimately unavailable.
We completely understand your disappointment, particularly as you should have been notified sooner given the purchase was intended as a gift. We are aware that our team has already been in contact with you directly regarding this matter, and we’re pleased to confirm that the issue has now been resolved.
We sincerely apologise that this experience did not reflect the level of customer service we strive to provide, and we appreciate you taking the time to share your feedback.
Kind regards,
Melody - Client Services
Never received my money back
Never received my money back. Today is Sep 7, my return was delivered to VB on Aug 10. And.. I never saw my money back. I’ve tried to reach out to customer service multiple little times and never got a reply
10 sierpnia 2026
Opinia niezależna
Odpowiedź od Victoria Beckham
We’re very sorry for the delay and for the frustration this has caused. We can confirm that your refund has now been processed.
We sincerely apologise that you had to wait for your refund and that you were unable to receive a response from our Client Services team when you reached out. We appreciate your patience and understanding.
Kind regards,
Laura - Client Services
An exceptional experience
An exceptional experience at the Victoria Beckham store on Dover Street, London.
The store is beautifully curated and has such a sophisticated, luxurious atmosphere, but what truly elevated our visit was the outstanding service we received from Naeemah.
Naeemah was absolutely wonderful — warm, elegant, knowledgeable and incredibly attentive. She made us feel genuinely welcomed and took the time to make the experience feel personal and special, whilst maintaining the effortless professionalism you would expect from such a prestigious brand.
Her attention to detail and lovely manner made the whole experience a pleasure. She is a real asset to the Victoria Beckham team and a perfect reflection of the brand’s elegance and exceptional standards.
A truly memorable visit, and one we would be delighted to repeat. Thank you, Naeemah, for making our experience so special. 🤍
15 sierpnia 2026
Odpowiedź od Victoria Beckham
Dear Carolyn,
Thank you for sharing such a wonderful experience with us. We are delighted to hear that you had such a memorable visit and that Naeemah made your experience feel particularly special. Your kind words about her warmth, attentiveness and expertise mean a great deal to us. We have shared your lovely feedback with Naeemah and the team, and we look forward to welcoming you back again soon.
Kind regards,
Milena
Im alwyes happy from my experience with.
Im alwyes happy from my experience with this brand .classy and quality in everything. It's very good service too . Thank u Victoria
15 sierpnia 2026
Odpowiedź od Victoria Beckham
Dear Samar,
Thank you for your kind words.We are delighted to hear that you consistently enjoy your experience with the brand and that you have always felt well looked after by our team. We look forward to welcoming you back again soon.
Kind regards,
Milena
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