I purchased my Vaultek safe in 2024, and when an issue popped up with the keypad, I reached out to their support team. Working with Grace was easily one of the best customer service experiences I’... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had purchased a refurbished safe and was immediately impressed with the build quality and functionality! It met my requirements perfectly! After several months, my refurb model had some issues. I... Zobacz więcej
Brandon did a good job today helping me set up my DS5i safe. At first I was highly considering returning after getting frustrated when the WiFi feature did not work setting up, but after his help and... Zobacz więcej
I spent a good amount of years in the Customer Service realm, working for L.L. Bean in Maine; 15 years to be exact. So I can tell when a company is providing world-class service to their customers, an... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Vaultek started with an open imagination, a blank slate if you will. We saw an opportunity to introduce not just a new product - but an entirely new brand. We don't intend to create a one hit wonder, but evolve into a respected brand capable of building innovative products packaged with cutting edge technologies in both security and quick access.
Dane kontaktowe
37 N. Orange Ave STE 770, 32801, Orlando, Stany Zjednoczone
- (407) 329-4164
- support@vaulteksafe.com
- vaulteksafe.com
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 54% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The support team was responsive and knowledgeable!
Morgan on the support team was incredibly responsive (even responding to my email in the holiday week), informative, and didn't treat me like an idiot. They were able to resolve my issue quickly . This was hands down one of the best support experience I have had in a long time.
Great for travel: convenient and versatile
I am very pleased with my LifePod XR Special Edition, which I purchased a month ago. It is really nice, and you can fit at least 4 pistols if you remove the hard pouch and soft tray. You can add 2 pistols at the bottom with some rounds and about 2 guns in the top tray. I think if I tried, I could fit 3 pistols in each compartment (with the tray on), but I have not tried yet. I purchased it because it is TSA Safe, and I travel a lot for work. It is also my range bag and my safe when I am away from home. So far, it has been a very good investment, to be honest. The only issues I had with it are that (1) it is now full of scratches on top of the case after my first plane trip with it, maybe from being slammed by baggage handlers. The plastic feels extremely sturdy but the very top layer with the details + branding, is prone to scratches when roughed up. Another thing is that (2) you cannot fit hearing protection, and for that, you might have to purchase the LifePod XT, which is bigger. I liked it that much that I just purchased the Lifepod XR Colin Noir Edition as a Christmas present for my husband because of the bigger size, and because he saw how convenient and versatile it was.
I’ve had my RS800i safe for a couple…
I’ve had my RS800i safe for a couple years now. I love the app and alerts when the safe is opened or an incorrect code or fingerprint attempted to open it. I recently upgraded my WiFi router and couldn’t get it to connect. Customer support was great! They helped me edit a couple default settings in the new router and the safe began communicating with the app within a minute. Very satisfied with the safe and even more so with customer support!
I love the safe
I love the safe, only problem is that it frequently drops wifi in the middle of the night and does not reconnect. Otherwise it would be 5 stars
Excellent customer service
Excellent customer service! I called in, and Brandon was very friendly. He was sure if the upgrade kit that I wanted (for an older unit) was still available, but promised that he’d find out. Sure enough, he emailed me an hour later and said they had one, and that they’d mail it out (for free). I received just two days later, because they priority shipper it. Very happy with how I was taken care of!
Exceptional Product and Service
I had purchased one small safe from Vaultek for my car and found the quality exceptional. I returned to purchase a larger safe and accessory for our home. Due to a change in family circumstance and well after having taken delivery of the new safe, I contacted Vaultek and asked if they would consider accepting a return despite the length of time I had it.
I explained my situation and the the items had not been opened, and I have to say the company were both highly responsive and incredibly helpful. They accepted the return and processed the refund promptly.
So I can say two things about Vaultek:
1) The product I purchased from them is quite impressive.
2) The experience I had when needing to see about a return was also exceptional. I hope and intend to do business with them again in the future and wish them every success. My experience tells me it will be well deserved.
Long time customer
Long time customer! Started with a lifepod grew into their larger safes and sliders and LOVE THEM!!! This by far is a superior company offering a far advanced product and even better customer service. Any questions are addressed by customer service almost immediately and they stand behind their products. Will be adding more to my collection very soon.
Sent in safe for repair
Sent in safe for repair. They sent return shipping label for me to send it in. And the turn around time was super fast.
Vaultek is absolutely the best
Vaultek is absolutely the best - feature packed and at a great price
The LifePod XRC…
The LifePod XRC is a well-constructed safe for whatever you need to store and protect. Like other LifePod enclosures, it comes with a cable to connect it to something substantial so it can't "walk away". The cable is easily cut through, which really only keeps honest people honest. If someone wants your safe, it's theirs.
The outer shell makes the entire case rather sexy. But it scratches easily and can be marred with little effort. If there is a fire, the safe will simply melt around your valuables until your valuables begin to combust. So, not safe when the possibility of a fire exists.
I'm using this XRC to store weapons, and the current weight of the whole case now exceeds 60lbs. This makes the wheels a must. I can store many handguns and magazines in the lid; however, you can only fit two rifles in the case but only if there are no optics on the rifles.
Another issue I have found is that if you mount handguns in the lid, when you close the safe, they push down onto the rifles and or optics. As long as you don't shake the safe (by dragging it across the surface of the road, for instance) I do not believe the shuffling of the weapons against each other will damage any of the objects.
Overall, a great safe, with just a few minor issues. I'd buy it again, but then I own more than one rifle with optics on them, so I kind of need another one.
Your products are as advertised
Your products are as advertised. Customer service is outstanding.
My Safe came super quick
My Safe came super quick, was super simple to set up and the quality is top shelf!!.. #VAULTEKFOREVER
Impatient husband
My husband can’t wait to Christmas TO OPEN i am making him wait but he knows what it is!!! We have several small Vaultek safes in our house!
Horrible set up instructions and follow…
Horrible set up instructions and follow up. I need to return this non-functioning product.

Odpowiedź od Vaultek Safe
You get what you pay for!
This case is the best case out there. Extremely high quality, sharp design, and smart design. The modular storage system has a multitude of different configurations. Go to the range with a lot less gear and look good doing it all while having a little more peace of mind your setup is secure.
Customer service is not dead at Vaultek
Fast turnaround on a warranty repair. My unit was promptly returned to me in "like new" condition.
It seems customer service is non existent these days in this country but, it’s alive and well at Vaultek.
The MR series is a little touch…
The MR series is a little touch sensitive. When removing or replacing anything it triggers the alarm. Have not called to see if this unit is intended to alarm after an authorized user opens it, but mine does.
Great Idea, Poor Execution
Overall, I like the safe, but I also have some concerns. First off, I get "offline" warnings every couple of days. Now, maybe that is my internet, but I doubt it; it's probably the safe. Secondly, the fingerprint scanner is good, but it isn't great. Sometimes, it takes a try or two before it works. Thirdly, is that the setup instructions are truly awful. The connection instructions that came with my unit didn't actually apply to my unit. That caused me hours of frustration before I contacted support to find out that the instructions they gave me were wrong for my unit. How does that happen? Great idea, poor execution.
Doświadczenie Trustpilot
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