I purchased my Vaultek safe in 2024, and when an issue popped up with the keypad, I reached out to their support team. Working with Grace was easily one of the best customer service experiences I’... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had purchased a refurbished safe and was immediately impressed with the build quality and functionality! It met my requirements perfectly! After several months, my refurb model had some issues. I... Zobacz więcej
Brandon did a good job today helping me set up my DS5i safe. At first I was highly considering returning after getting frustrated when the WiFi feature did not work setting up, but after his help and... Zobacz więcej
I spent a good amount of years in the Customer Service realm, working for L.L. Bean in Maine; 15 years to be exact. So I can tell when a company is providing world-class service to their customers, an... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Vaultek started with an open imagination, a blank slate if you will. We saw an opportunity to introduce not just a new product - but an entirely new brand. We don't intend to create a one hit wonder, but evolve into a respected brand capable of building innovative products packaged with cutting edge technologies in both security and quick access.
Dane kontaktowe
37 N. Orange Ave STE 770, 32801, Orlando, Stany Zjednoczone
- (407) 329-4164
- support@vaulteksafe.com
- vaulteksafe.com
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 54% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
My Cat Trigger the Alarm!
Love my safe, does exactly what it needs to! However my stupid cat triggers the unauthorized access detection alarm!
Extremely helpful customer service.
Honestly, one of the best customer service experiences I’ve had. My smart station safe started having issues and they were extremely helpful and responsive in getting the issue resolved.
The product itself was good but there…
The product itself was good but there was items missing. I send an email regarding this matter and got a response telling me to list the missing items. So I did and never got a reply back or a call back.

Odpowiedź od Vaultek Safe
Best product and even better service…
Best product and even better service for the money we spend. My safe’s battery died and I lost my keys, I ended up getting it open but damaged the locks and without me asking for a free replacement, they did it right by me. They sent me a replacement. What more I can say!!
Amazing safe I give it a 12 out of 10 I…
Amazing safe I give it a 12 out of 10 I have seen may safe and this baby far the best one best in technology and best in safety
Desktop Plate Mount for DS2i
Reviewing the Vaultek Desktop Mounting Plate for the DS2i Smart Safe
The mounting plate is solid metal and feels very high quality. It comes with four screws for desk or drawer installation, which is appreciated. That said, it would be even better if Vaultek included optional screw lengths. The screws provided were slightly longer than my drawer, so I added a thin piece of plywood underneath for proper support.
Once installed, the plate locks in securely and does exactly what it’s supposed to do. Since mounting the safe, it no longer shifts at all when opening or closing it—even with my firearm inside. Before installing the plate, the safe would move slightly and needed occasional repositioning.
Overall, it’s a well-built, sturdy mounting solution that significantly improves stability. 👍
Amazing product.
I have owned a Vaultek Lifepod for a few years and was so happy and impressed with the quality of it I bought one for my nephew when he moved into his own home. Would highly recommend.
Great company
Second purchase from Vaultek, could not be happier. Highly recommended this company
Charging pad not working for watch
Love the smart safe. The only one problem I’m having is that it won’t charge my watch on the pad. Everything else charges just fine.
Safe came damaged.
Great safe
Great safe! It will stick if the pressure gets too high inside of it though.
Great product
A high quality product
It is a high quality product and it works well. I love knowing that I am alerted whenever it is opened.
Great Customer Service / Quality Repair Support
Great Safe! Excellent Customer Service. Safe purchased ~2 years ago failed. The team sent a new power cord, and when that did not fix the issue, they helped me ship it back for repair. Quick turn around as well! 10/10
Great Product, Better Customer Service
The safe is high speed and modular, exactly what I wanted for quick and secure access with little ones around. My RS500i motherboard died, and when I alerted customer support they tried to replace it. When they realized the motherboard was no longer available, they told me they would be shipping a brand new replacement safe (and the latest version of the safe!).
Now I have one fully functioning RS500i, and one mechanically functioning older RS500i. Double capacity!
Excellent Product
This is my second purchase from Vaultek. The purchasing experience is top notch making it easy to choose the best product for my needs. The product itself is well made, and the initial setup instructions are very good.
I highly recommend Vaultek to anyone looking for home security solutions.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







