I purchased my Vaultek safe in 2024, and when an issue popped up with the keypad, I reached out to their support team. Working with Grace was easily one of the best customer service experiences I’... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had purchased a refurbished safe and was immediately impressed with the build quality and functionality! It met my requirements perfectly! After several months, my refurb model had some issues. I... Zobacz więcej
Brandon did a good job today helping me set up my DS5i safe. At first I was highly considering returning after getting frustrated when the WiFi feature did not work setting up, but after his help and... Zobacz więcej
I spent a good amount of years in the Customer Service realm, working for L.L. Bean in Maine; 15 years to be exact. So I can tell when a company is providing world-class service to their customers, an... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Vaultek started with an open imagination, a blank slate if you will. We saw an opportunity to introduce not just a new product - but an entirely new brand. We don't intend to create a one hit wonder, but evolve into a respected brand capable of building innovative products packaged with cutting edge technologies in both security and quick access.
Dane kontaktowe
37 N. Orange Ave STE 770, 32801, Orlando, Stany Zjednoczone
- (407) 329-4164
- support@vaulteksafe.com
- vaulteksafe.com
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 54% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Vaultek safes are great…
Vaultek safes are great very happy with the safes that I have and as a firearms trainer I do recommend them to my students all the time. With Illinois being a gun safe state the selection Vaultek offers is great.
Nive and secure
Great safe. Beautiful and very secure. A bit heavy so not ideal for range by all mean.
Great product and customer service.
Sine Pare Customer Support
Had an issue with my DS5i safe, so I emailed customer support. After walking me through some troubleshooting steps, we were unable to resolve the issue. Vaultek offered to ship me out a replacement. Travis and their entire customer service department made it effortless to address the root of the problem and went out of their way to make sure that I was satisfied and confident in the issue's resolution. I own two of their safes and I can GUARANTEE you that I will own many more!
Good products but could be better…
I purchased a desktop Vision biometric gun safe and the largest biometric rifle safe. Both often give me access denied readings and I have to touch the reader again before both safes open. That could be very dangerous if I ever needed to get to my rifles or handgun in an emergency with only seconds to react. That’s my only issue, otherwise both safes are very well made and designed.
Purchased a biometric safe
Purchased a biometric safe. Needed to contact Vaultek to get it going, no one answered the phone two days in a row. Decided to return it and they made me pay for return shipping even though I couldn't use or set up the safe due to failure on their part. It's not fair. I think the product is pretty good but the customer support was terrible.

Odpowiedź od Vaultek Safe
Great product
Great product. Looks amazing. Built tough and fastest access on the market.
I got the sliding safe for my pistol
I got the sliding safe for my pistol, this thing came quickly, instructions were very helpful and understanding how to put the biometric fingerprints in and safe code. Honestly, I researched multiple comparable safes, and the quality of this one seems to be as advertised I would highly recommend it.
Vaultek NX2I VISN Safe
What an incredible product! Could not be happier on the quality and design of my safe.
Poor customer service
The products are decent, but the VISN app is awful. The updates render the safes useless when it fails, and the customer service is non-existent. Terrible.
Do not buy these products until they figure out their VISN interface and perfect their customer service.

Odpowiedź od Vaultek Safe
Incredibly rosponsove support team
Incredibly rosponsove support team! I had a technical issue with the biometric scanner on my safe, and they had processed and shipped me a replacement safe within a day! Couldn’t be happier with the level of customer service. Add to that the fact that the safes are well built, and very cool, and I’d recommend a Vaultek safe to anyone!
Vaultek helps me sleep better.
I have now have a second Vaultek product and am very satisfied with both. I use one at home and the other when I travel. I sleep better on the road having someplace to keep items I want secure.
But I wish they offered an upgraded security cable option made from Stainless Steel Aircraft Cable - Type 304.
Had an issue with my two year old…
Had an issue with my two year old vaultek and their team was more than amazing in helping me get the old one relplaced. Thank you again!
Nice craftsmanship.
Brandon w/Vaultek
Brandon, one of the Vaultek customer service reps, was very helpful with all of my inquiries and followed up repeatedly until my issue was resolved.
Very friendly and polite customer…
Very friendly and polite customer service. Quick to respond! And and questions were answered well and resolution was swift and easy. Would highly recommend!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







