I purchased my Vaultek safe in 2024, and when an issue popped up with the keypad, I reached out to their support team. Working with Grace was easily one of the best customer service experiences I’... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had purchased a refurbished safe and was immediately impressed with the build quality and functionality! It met my requirements perfectly! After several months, my refurb model had some issues. I... Zobacz więcej
Brandon did a good job today helping me set up my DS5i safe. At first I was highly considering returning after getting frustrated when the WiFi feature did not work setting up, but after his help and... Zobacz więcej
I spent a good amount of years in the Customer Service realm, working for L.L. Bean in Maine; 15 years to be exact. So I can tell when a company is providing world-class service to their customers, an... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Vaultek started with an open imagination, a blank slate if you will. We saw an opportunity to introduce not just a new product - but an entirely new brand. We don't intend to create a one hit wonder, but evolve into a respected brand capable of building innovative products packaged with cutting edge technologies in both security and quick access.
Dane kontaktowe
37 N. Orange Ave STE 770, 32801, Orlando, Stany Zjednoczone
- (407) 329-4164
- support@vaulteksafe.com
- vaulteksafe.com
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 54% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great customer service and amazing products
Vaultek answered the questions I had before purchase. The purchase went smoothly, and shipping was fast. The LifePod XRC is an awesome case. Most importantly, I feel like I can securely store my firearms in my vehicle when I need to and not have to worry about them walking away. The features are great and the case looks great too.
Service, Replacement, Great Service
Had a safe for a couple years and it was fantastic. I ended up needing to have it serviced. They were quick and thorough. After a couple weeks, the same issue started to arise. They decided to send a complete upgraded safe. Great service, and a great product as well.
I have own the DS2i for a couple years…
I have own the DS2i for a couple years and now the NDS2i.
I have loved them since I received them.
I write this review to talk about their customer service. I have had a couple small issues and they have been nothing but perfect though the process.
Electronics have issues it’s a given but… how they handed is top notch service!!
Thank you VAULTEK team!!!
If you have had doubts, push them to the side and buy one today!!
Great product, outstanding customer service, affordable products
I’m a big fan of companies that make a good product and back up their well-made product with helpful customer service.
Vaultek checks the box in both of these categories and does it at an affordable price. Well done.
Locking mechanism not powerful enough
My vaultek safe won't completely engage the Locking bolt mechanism with firearms inside. Even with new battery. Very disappointing as this feature was most of the selling point for me.
First of all I have three vaultek
First of all I have three vaultek. I love their reliability. I have one in each of my cars. I have a slider on the side of my bed. The access is so fast it is amazing. As far as the customer service goes I was looking for a nano button for my slider. My slider was a little bit on the older side and the 2.0 and the 3.0 wouldn't work. I called customer service and they were fantastic they told me Unfortunately they were out of stock but they told me exactly what to do. I must say everything worked out perfect and they were fantastic.
Excellent email customer support
Was having an issue with my MX safe and it not keeping a connection to WiFi and the screen frequently resetting itself. I emailed customer support and got a prompt replying diagnosing the issues as a battery that needs to be replaced. My general experience with emailing companies for questions and support has been that my email goes into a blackhole. Not the case with Vaultek here. I got a very quick replay and every subsequent reply was very fast and efficient.
I bought the RS slider and the box is…
I bought the RS slider and the box is well made and fits great in my vehicle.
It was a gift
Set up was initially confusing&have run into a problem now
Set up was initially confusing. Instructions could be better. Phone assistance was helpful. Now that the safe is squared away it seems solid.
A month later, Nov. 23, I’ve run into trouble. The wifi has stopped connecting and while Vaultek says it’s working on a fix it’s been well over a week. I’m trying repeatedly to connect the safe to my wifi and it won’t work. Waiting for additional customer service support.
Nov. 24: Customer service came through with a ‘’fix.’’ Safe working fine now. Thanks Vaultek!

Odpowiedź od Vaultek Safe
Great Product!
I have had multiple small safes over the years to store my duty weapons as a law enforcement officer. I have had many different brands with with a myriad of locking mechanisms, and the Vaultek 20 Series is by far the best I have used. I love the auto-opening feature after initiating the quick biometric sensor, and the LED in the safe is very helpful in the dark. I have already ordered another to upgrade my wife's old Gun Vault safe.
The level of control and security i…
The level of control and security i have is why i chose the system. Everything is exactly like i expected.
Very Solid Safe
Very solid safe with great features - this is the third safe I have purchased from VAULTEK and I have been happy with all 3!
Excellent service!
I had an issue with a 4-year-old safe. Their willingness to back-up a product out of warranty was awesome. I have always been a fan of their products - I have about 6 of their safes and this is the first time I have ever had an issue. Now I am a fan of their support too!
Zippers are a soft metal and came off
Safe case is sturdy.. components inside feel cheap. As a matter of fact, the zipper broke off as I was zipping the pocket.
Best quality products
Fast shipping, great products, they are worth every penny. I purchased the Colion Noir lifepod, a smaller lifepod and I love both so much that I just ordered the XRC 100i plus rifle case. Humidor will be next.
Persistence to fix the problem
I had a programming issue with a safe and the team worked with me through multiple options and remedies. Rather than giving up or declining further help, the team offered to replace the safe. Their patience and persistence is very unusual in the customer service world and appreciated.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







