I purchased my Vaultek safe in 2024, and when an issue popped up with the keypad, I reached out to their support team. Working with Grace was easily one of the best customer service experiences I’... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had purchased a refurbished safe and was immediately impressed with the build quality and functionality! It met my requirements perfectly! After several months, my refurb model had some issues. I... Zobacz więcej
Brandon did a good job today helping me set up my DS5i safe. At first I was highly considering returning after getting frustrated when the WiFi feature did not work setting up, but after his help and... Zobacz więcej
I spent a good amount of years in the Customer Service realm, working for L.L. Bean in Maine; 15 years to be exact. So I can tell when a company is providing world-class service to their customers, an... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Vaultek started with an open imagination, a blank slate if you will. We saw an opportunity to introduce not just a new product - but an entirely new brand. We don't intend to create a one hit wonder, but evolve into a respected brand capable of building innovative products packaged with cutting edge technologies in both security and quick access.
Dane kontaktowe
37 N. Orange Ave STE 770, 32801, Orlando, Stany Zjednoczone
- (407) 329-4164
- support@vaulteksafe.com
- vaulteksafe.com
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 54% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
A good quality company that stands behind their product
When I was researching which safe to buy Vaultek kept coming up as a quality product which lead me to purchase a Vaultek DS5i Smart Station safe for my nightstand. After about 1 1/2- 2 years of great performance, it developed an issue withe the 24 V power supply. I contacted the Vaultek service team and in less than 24 hrs they had a new upgraded model on its way. This far exceeded my expectations and just reaffirmed my decision to go with Vaultek was a good one. When a company stands behind their product like this it speaks volumes to their commitment to providing a quality product and their focus on customer satisfaction.
Thank you Vaultek Team!
Good job!
I just purchased 2 Vaultek safes
I just purchased 2 Vaultek safes. Although there was much trepidation on shipping, I was assisted by Vaultek associate Grace (811). She understood the issue, went out of her way and remedied the matter with immediate efficacy. Hence, I must applaud her attention to excellent customer service.
I am extremely satisfied with the safes I recently purchased respectively. Both are suited to my needs with another pending.
Vaultek is a safe company worthy of outstanding customer satisfaction. Enjoy n Be Safe.
G. Guzman
OUTSTANDING Servies from Brandon
The callback system worked great. I got a call back in about 2 hours from BRANDON and he was an outstanding Customer Service Rep. He was knowledgable, personable, thorough, patient and best of all, able to resolve my problem in very short order. And the Vaultek products are all 100% top notch.
Good Purchase of MX Series
I like most things about the MX Series safe that I purchased. It is well built, rfid and fingerprint works well, lighting inside is adequate although not ideal.
Things I definitely do not like are the placement of the lights as when the safe is full the light is blocked and overall the safe should have been about 1.5 to 2 inches taller as to allow easier access to the weapons stored and to make the shelf actually useable.
Great support!
I called Vaultek for support and spoke with Brandon. I really appreciate the time and attention Brandon took with me on the phone. Brandon was very patient and walked me through fixing the key access to my safe, resetting the biometrics, and recoding the safe.
Quality Products with Informative and intuitive website
Informative and intuitive website. Detailed descriptions and product comparisons. Quality of website and customer experience is only exceeded by the quality of Vaultek product design, quality, and build finish.
I ordered the wrong product by accident…
I ordered the wrong product by accident and Vaultek went out of its way to get it get me the right one with little concern about getting the wrong one back. Pretty rare these days.
Order was shipped quickly and product…
Order was shipped quickly and product exceeded its expectations
This is perfect for any CCW handgun
This is perfect for any CCW handgun and has room for an extra magazine.
Excellent safe
Easy to buy. Fast shipping. Exceedingly well made safe. Would recommend to all.
This case does what it’s advertised to…
This case does what it’s advertised to do. The bio works. The multi combo works. The cable cord can be used on both sides of the back of the case.
The program button is covered and so far, there’s no YouTube videos to show that it could be compromised after it’s locked. No case is 100% fool proof. It just buys time or frustrates thieves.
The screws are small but it works. Longer screws come with the accessories pouch. Be careful. The eyes for the screws wear out after screwing them in several times.
To avoid getting accessories (magazine and gun holders), just buy the upgrade case unless you need more storage options. Buy the click in option, not the screw in option. Don’t be too quick to buy the first thing you see. Watch YouTube for pros and cons as well as options, then make an informed decision.
Packing ammo wasn’t a problem. The case is heavy but after shooting, the case gets lighter, obviously.
Opening & packing the case on the desk at the range is very efficient, saving time. Storing compacts and sub compacts with a chamber flag wasn’t an issue.
TSA approved. I’ve yet to legally travel with it. But I’m told that it’s TSA approved. Check online and your carrier.
Finally, full size duty guns with red dots may not fit. Compacts and sub compacts with red dots/RMR stores in the case with no issues.
Give it a rechargeable battery.
Why have the safe powered by a 9-volt battery? It already has a micro USB port that is useless unless you like the safe beeping at you. Why not give it an actual purpose and build this thing with a rechargeable battery? It amazes me this hasn't already been implemented in your product.
It works good the tech is nice (the…
It works good the tech is nice (the app) but it’s over priced there is no fire protection it’s just a really nice cabinet
Customer service is fantastic
Customer service is fantastic. Brandon helped me out and resolved my issue very promptly.
Outsnading Products with excellent customer service!
I have several products from Vaultek, and simply said, not only do they make amazing products with great technology, but it all boils down to their customer support. Anytime I have any issues, they are quick to respond via the outstanding ticket system. I highly recommend Vaultek products! I own several Vaultek products, and I can confidently say that they not only produce outstanding products with advanced technology but also have exceptional customer support. Whenever I encounter any issues, they respond quickly via the ticketing system. I highly recommend Vaultek products!
Life Pod x will keep you safe.
I purchase three safes in 2026 for my firearms but I still didn’t have safe place for wallet,phone, and keys then I order the life pod x the right size to secure y my EDC to myself.
Great safes for starters
Great safes for starters, this is actually the 3rd gun safe I’ve purchased. The ease of finding the right safe on the website is great, there were a couple I was looking at and just had to decide which one would be better for my needs which was easy to do with the product descriptions.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.








