I purchased my Vaultek safe in 2024, and when an issue popped up with the keypad, I reached out to their support team. Working with Grace was easily one of the best customer service experiences I’... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had purchased a refurbished safe and was immediately impressed with the build quality and functionality! It met my requirements perfectly! After several months, my refurb model had some issues. I... Zobacz więcej
Brandon did a good job today helping me set up my DS5i safe. At first I was highly considering returning after getting frustrated when the WiFi feature did not work setting up, but after his help and... Zobacz więcej
I spent a good amount of years in the Customer Service realm, working for L.L. Bean in Maine; 15 years to be exact. So I can tell when a company is providing world-class service to their customers, an... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Vaultek started with an open imagination, a blank slate if you will. We saw an opportunity to introduce not just a new product - but an entirely new brand. We don't intend to create a one hit wonder, but evolve into a respected brand capable of building innovative products packaged with cutting edge technologies in both security and quick access.
Dane kontaktowe
37 N. Orange Ave STE 770, 32801, Orlando, Stany Zjednoczone
- (407) 329-4164
- support@vaulteksafe.com
- vaulteksafe.com
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 54% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Vaultek is top tier
Vaultek is top tier. If you want solid product that backed by great customer service purchase a Vaultek Safe! 💪🏼
Great customer service!
The safes are a fantastic product and the customer service is outstanding! I had an electronics issue with an older model, customer service was super fast to respond and repair was quick! Highly recommended!
The only thing better than the product is the customer service…
I own a Lifepod and the DS5i Smart Station. My after a little less than a year a component on the DS5i died, and within 24hrs of confirming the issue with customer service, a brand new upgrade complements of Vaultek arrived at my door. Unreal product is only outmatched by unreal customer service! Vaultek’s got a loyal customer for life in me.
Bought a Vaultek DS2i a couple years…
Bought a Vaultek DS2i a couple years ago for my nightstand. Love it. Had a small issue, reached out to them, handled. Shipped it to them. It was repaired, shipped back to me, total time, including shipping was just over a week. I would definitely buy a Vaultek product in the future and strongly recommend them.
Excellent warranty work
Excellent warranty work. Fixed my glitching safe with a very quick turn around time. Shipped out on April 29th and got it back May 9th. VAULTEK got it on the 4th and shipped it out on the 6th.
Thank You VAULTEK!!!
Had an issue with my DS5i safe
Had an issue with my DS5i safe, so I emailed customer support. Vaultek offered to ship a replacement. Morgan and their entire customer service department made it effortless to resolve the issue. I can GUARANTEE that I will own many more!
Product
Ive been eyeing their products for a while and finally decided to get one. Haven't even gotten to use it and Im already regretting it. Following the instructions and nothing works. Apps are complete trash and since I bought it on a Sat and didn't try to set it up until this morning, I'll have to wait until I get off work tomorrow to try calling. At this point, I don't know if I want to bother with service or just return it.

Odpowiedź od Vaultek Safe
Excellent service and an immediate…
Excellent service and an immediate solution to my problem.
Superior product and great customer service
I have four LifePods model number XLP10-BK well on one unit the latch broke in half, I contacted the support team and requested help with my issue. They were quick to respond and shipped me the latch. That fixed the LifePod. Based on the customer service I received I purchased a BLP20-TG as well as a Smart Station - DS2e. Vaultek cares about the customer and stands behind their superior product. I recommend vaultek as a supplier of well built and fast biometric response to open the safe!
It is the best product of its kind
It is the best product of its kind. Superior technology, reliable. The customer team was fast to respond and 100% accurate. I’m really happy with this product. I owe 5 Vaultek products and I love it
Awesome Customer Support
The custoemr support was absolutely awesome, you can tell they know their products well as they were quickly able to help my troubleshoot.
Fast part replacement
I lost a battery case for my safe during a move and Vaultek had a replacement in the mail to me in a few days.
Never disappointed and Extremely Satisfied with my purchase
I recently purchased the LifePod XRC100i PLUS for my weapon. This case is fantastic especially with all the accessory packs. I had a little mix up in my order and the immediately addressed it and correct the problem. I own about 15 of the Vaultek products and love them all. I have recommended Vaultek to my friends, family members and co-workers. Really good stuff.
Vaultek safe with biometric access…excellent customer service
I bought this Vaultek safe specifically for the biometric access, and it has been exactly what I was hoping for. The fingerprint reader is quick and reliable, and being able to open it with a single touch gives me real peace of mind knowing I can access it when needed while still keeping things secure.
What really stood out, though, was the customer support. I recently opened a support ticket, and they were responsive right away. They asked a few straightforward questions, didn’t drag anything out, and stood behind their product completely. No runaround, no hassle. They sent me a replacement safe at no cost.
That kind of support is hard to come by these days. Based on both the product and how they handle their customers, I wouldn’t hesitate to recommend Vaultek to anyone looking for a solid firearm safe.
Highest Possible Recommendation
These safes are the best on the market, hands down. Know what's even better: Their service and support. Grace took care of everything I needed and then some. Tremendous products, even better people. I highly recommend and endorse.
Great Customer Service
I have not had time to put the (3) Sliders I purchased for my sons through their paces however I would like to commend Seth and his team on excellent customer service. I ordered (3) sliders and only (2) arrived even though the paper work appeared to show all (3) had shipped. I provided as much documentation and photos as I could and without question another Slider was shipped that day.
I'll let you know about the mechanical and electrical once my sons have them up and running.
Love my vaultek safes
Love my vaultek safes. Customer service is great. Dealt with Brandon charging pad stopped working. No issues having it replaced out with a new safe. Thank you again for the easy customer service.
What a great company!
What a great company! Even with a special request from Switzerland, I was treated like a friend.
Excellent products — I already have four of them.
Fantastic! Thank you.
A1 products AND customer service
I’ve had my Vaultek safe for well over 5 years now and I’ve had no complaints whatsoever. Recently the charging port has become damaged. It is in no way related to a manufacture defect or anything like that. From the minute you open the box you will know these products are the highest quality. My problem is due to normal wear and tear over the years, I know I was out of the warranty period but Morgan, Brandon and the rest of the Vaultek support team have made the whole process of getting my safe repaired super easy. Plus they didn’t break the bank so thanks for all your help guys!!
When I ran into issues with my initial…
When I ran into issues with my initial safe purchase, I was really impressed by how flexible Vaultek was. They didn’t hesitate to help me exchange it for another model, and they stayed patient as I navigated my concerns. Every step, from their quick responses to the hassle-free replacement process, showed how committed they are to customer satisfaction. I’m so grateful for their support! In the end I think I got the safe best suited for my needs.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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