Van Monster Recenzje 

1104
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I needed a van at pretty short notice. Chris supported me through the options around the country to fit my requirements and ended up moving one from down south. Once in Wakefield it was inspected, cle... Zobacz więcej

Oceniono na 5 z 5

We were buying a car rather than a van from Van monster. Lewis was excellent. His communication was great, he was honest and personable and he kept us informed throughout. No hard sell. The process wa... Zobacz więcej

Oceniono na 5 z 5

I recently bought my new car from Mike Rossiter and it was a very quick and easy process. I got frequent email upsets so I always knew what was happening and when, and I drove off with the car only 1... Zobacz więcej

Oceniono na 5 z 5

I bought a Vauxhall corsa yesterday from Mike at the Warrington branch. When speaking with the team I had nothing but excellent customer service, since being a first time buyer I was nervous about whe... Zobacz więcej

Informacje dotyczące firmy

  1. Sprzedawca używanych samochodów ciężarowych
  2. Dealer pojazdów mechanicznych

Napisane przez firmę

Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!

Van Monster

Napisane przez firmę

The UK's largest choice of quality used vans
Van Monster offers a wide selection of leading makes and models of used vans including Ford, Volkswagen, Peugeot, Mercedes Benz, Vauxhall and many other leading manufacturers. With over 35 years' experience as a key van supplier, we have developed UK leading manufacturer relationships placing us in pole position to offer the best choice of vans at a range of specifications and prices to suit every need.

Dane kontaktowe

  • Northgate Vehicle Sales Ltd, Northgate Centre, Lingfield Way, DL1 4PZ, Darlington, Zjednoczone Królestwo

  • vanmonster.com

4,8

Doskonała

Wynik TrustScore: 5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(1104)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 243

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Saw it bought it!

The whole purchase of a van was quick and easy.
I was in and out of van monster in about an hour.
I told Brian what I was looking for and he took me straight to a van which I purchased. It’s was as easy as that.

20 lutego 2026
Opinia niezależna
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Odpowiedź od Van Monster

Good morning Robert, thank you for your kind words, we hope to see you again in the future!

Oceniono na 5 z 5

We recently purchased a car from Van Monster. We received excellent customer service.

We recently purchased a car and had the absolute pleasure of dealing with Mark Bolton, Dan and Lewis ( Wakefield branch) throughout the process. From start to finish, the experience was smooth, professional, and completely stress-free.
Mark took the time to answer all of our questions thoroughly, explained everything clearly, and made sure we felt confident in our decision.
The whole process — from viewing the car to finalizing the paperwork — was handled efficiently and transparently. Mark’s friendly and approachable manner made what can sometimes be a daunting experience actually enjoyable. We had travelled 200miles to collect the car, and it was thoughtful to receive a email checking we got home safely from Mark.
Thank you

28 lutego 2026
Opinia niezależna
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Odpowiedź od Van Monster

Hello, thank you for taking the time to write such amazing comments. Great to know you had such a great experience across two branches.

Oceniono na 1 z 5

DO NOT BUY FROM HERE

DO NOT BUY FROM HERE. Originally bought a van that lasted 2 months because of an issue with the turbo which i had to hand back several times before being written off after a host of other issues. To be fair they gave me another van without additional cost that had to be handed back on same day as they gave me it with an oil leak then dpf had to be completely replaced only to find after 7 months and less than 5 thousand miles it has broken down again(timing belt and cam chain gone!) 1 bad van is maybe bad luck but 2 is down right unacceptable. The cost of repair is between £3-5k excluding VAT and the warranty offered only covers up to £2k. After contacting them they are no longer interested as its outwith there standard 6 month warranty, been left high and dry and out of pocket the best part of £10k (van price including VAT) as well as not being able to work as im self employed please avoid unless you want saddled with a van thats been battered and shoddily repaired and serviced. As these are all ex hire vans. Now moving goal posts with warranty. The copy i have in front of me clearly states any vehicle under 8 years old and under 80000 miles qualify for a claim and have wear and tear cover which the van in question qualifies. Is this not now the case?

2 marca 2026
Opinia niezależna
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Odpowiedź od Van Monster

Thank you for your comments, Mr Latimer. We’re genuinely sorry to hear about the timing belt failure on your vehicle, and we appreciate how disappointing and inconvenient this situation must be for you.
Your extended warranty began on 1 November 2025, following the expiry of your Van Monster warranty, which provides cover for up to 10,000 miles. Your vehicle has now covered 12,202 miles. When the policy was arranged, a copy of the warranty terms was provided, outlining the level of cover and the applicable claim limits.
We do understand this isn’t the outcome you were hoping for, and we’re sorry for the frustration this has caused. Hello Mr Latimer, the document to which you refer relates to your extended warranty who are currently waiting for the estimate to progress your claim.

Oceniono na 5 z 5

I had a great experience with Van…

I had a great experience with Van Monster Cannock.
Mark made the whole purchase completely pain-free from start to finish. There was no hard sell at any point, just honest advice and a really relaxed, friendly atmosphere.
Everything was clearly explained and handled professionally, which made the process straightforward and stress-free. I would highly recommend Mark and the team at Van Monster Cannock to anyone looking for a smooth and hassle-free van purchase.
Thanks again Daz

26 lutego 2026
Opinia niezależna
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Odpowiedź od Van Monster

Hi Darren, thanks for your kind feedback. We're delighted you had a great experience.

Oceniono na 5 z 5

Mike Rossiter did all I asked of him

Mike Rossiter did all I asked of him; sourced the car, enabled the part ex and took care of the admin.....all without a drama. Honestly folks, what more could you possibly want?

26 lutego 2026
Opinia niezależna
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Odpowiedź od Van Monster

Hi James. Thanks for your feedback. We're delighted you had such a great experience with Mike.

Oceniono na 5 z 5

Outstanding service from Chris Kershaw

Outstanding service from Chris Kershaw. We saw the van we wanted and he made the transaction very easy.
Good advice given, you can tell he takes a lot of pride in his job by his enthusiasm.

21 lutego 2026
Opinia niezależna
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Odpowiedź od Van Monster

Hi Nicola. Thanks for your review. We'll be sure to share your kind words with Chris.

Oceniono na 5 z 5

Great Service

Mark was absolutely brilliant and really helpful in sorting out a van for us. He kept in touch and was on the ball as soon as the van was ready for us to collect. He was really professional but personable at the same time. Lovely bunch of guys, would recommend to anyone and would definitely go back if I needed to!

George and Danni

26 lutego 2026
Opinia niezależna
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Odpowiedź od Van Monster

Hi George and Danni. Thank you for your feedback. We're delighted you had a good experience.

Oceniono na 5 z 5

I recently purchased a Peugeot Partner…

I recently purchased a Peugeot Partner van through Van Monster and had the absolute pleasure of dealing with Mike Rossiter throughout the process.

From start to finish, Mike was excellent in every aspect. Professional, knowledgeable, and genuinely helpful, he made the entire experience smooth and straightforward. He listened carefully to what I needed, sourced a top-quality Peugeot Partner that was spot on for our requirements, and kept me informed at every stage.

There was no pressure, no sales tactics — just honest advice, clear communication, and great service. Everything was handled efficiently, and the van was exactly as described.

I wouldn’t hesitate to recommend Mike to anyone looking for a commercial vehicle. A genuinely 5-star experience from start to finish.

Thanks again, Mike!

25 lutego 2026
Opinia niezależna
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Odpowiedź od Van Monster

Hi Emily, thanks for your kind words.

Oceniono na 5 z 5

Emma Newcastle Branch

Emma at the Newcastle branch was amazing guided us through everything helped us with our questions. Was so easy and comfortable to talk to. Amazing member of staff cannot fault her one bit absolutely amazing. Van is excellent really happy with the customer service and vehicle. Thanks very much Emma 😊

24 lutego 2026
Opinia niezależna
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Odpowiedź od Van Monster

Hi Rachel, thanks for the feedback. We're thrilled you had a great experience.

Oceniono na 5 z 5

10/10 would definitely recommend

Had the pleasure of dealing with Mike at the Warrington store when buying our car.

A great, smooth purchase with friendly, professional service from start to finish.

Received continuous updates throughout the process and Mike couldn’t do enough for us. Picked the car up and dealt with Chris who also provided top notch service.

Would definitely recommend 10/10. Bought vehicles in the past from different places and this was by far the best experience. Great service from down to earth fellas. Cheers.

21 lutego 2026
Opinia niezależna
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Odpowiedź od Van Monster

Hi Liam. Thanks for taking the time to write such a positive review and you had a good experience from Mike and Chris.

Oceniono na 5 z 5

Absolutely fantastic service

Absolutely fantastic service, Chris was very professional and mega helpful, Chris was always updating me with smallest detail and replying for my emails within minutes, all process went excellent 👍 very highly recommended this company 😀

19 lutego 2026
Opinia niezależna
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Odpowiedź od Van Monster

Hi Patryk, thanks for your kind words. Great to hear Chris made such a good impression.

Oceniono na 1 z 5

Van lasted 5 months and broke down

Van lasted 5 months and broke down , van monster collected it and inspected, told us over the phone the timing belt had snapped, a part which had aparantly been replaced before we bought it. However a week later the timing belt had made a remarkable recovery and it now wasn’t van monsters problem. Washed there hands of us. Worst mistake we’ve made buying a van from them.

22 stycznia 2026
Opinia niezależna
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Odpowiedź od Van Monster

Thank you for your feedback Mr Wallis. We are sorry that your experience did not meet your expectations. We have contacted you directly to address your concerns and agreed a resolution.

Oceniono na 5 z 5

From the moment I first made Contact…

From the moment I first made Contact with Chris, he was excellent, extremely helpful and accommodating, I felt completely relaxed and assured and he left me to decide without being your typical salesman. Offered various options for my situation and was informative and clear . Can’t recommend him and van monster enough, extremely happy customer with the service and of course the van.

16 lutego 2026
Opinia niezależna
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Odpowiedź od Van Monster

Hi Lee, thanks for your great feedback. Good to hear Chris' efforts are appreciated.

Oceniono na 5 z 5

i had the absolute pleasure of meeting…

i had the absolute pleasure of meeting Chris evans when I went into van monster to purchase a van, Chris not only helped me selecting a van he went through all the options.

Along with the incredible customer service I received, Chris also went above and beyond when I had a problem and completely put every right.

Ive been in business for 23 years and never came across anyone so genuine in sales. So much so if Chris ever left and went else where I would 💯 be happy to purchase from him again. Knowing he brings integrity, along with a great personality and professionalism at the core makes me extremely confident in he’s service

Also think this man should get a pay rise
From head office …… if he was my employee I’d be honoured to have someone like him on my team

Fresh of breath air !

Thanks Chris

19 lutego 2026
Opinia niezależna
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Odpowiedź od Van Monster

Hi Lavinia, fantastic feedback thank you. Chris is delighted you had such a good experience.

Oceniono na 5 z 5

Outstanding service

Outstanding service! Friendly, helpful and aware of our past experiences, so Rory made the whole buying experience easy and reliable for us. Kind offer of aftercare. Would highly recommend. Offer of home delivery. Car was cleaned thoroughly and paperwork in order. Spot on! Thanks Van Monster Dartford

14 lutego 2026
Opinia niezależna
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Odpowiedź od Van Monster

Hi Alison, thank you for your review. Much appreciated.

Oceniono na 5 z 5

Easy to deal with

Easy to deal with, no problem with negotiation and deal was exactly what I hoped gir

12 lutego 2026
Opinia niezależna
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Odpowiedź od Van Monster

Hi Colin, thanks for your feedback.

Oceniono na 5 z 5

I’ll start with salesman Brian Findlay…

I’ll start with salesman Brian Findlay of van monster Glasgow I could not fault one thing of the whole process and as far as the vans concerned it’s a lovely clean van so all that’s left to say is thank you so much Brian and all the best

12 lutego 2026
Opinia niezależna
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Odpowiedź od Van Monster

Hi Donald, thanks for your feedback. Great to hear.

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