Van Monster - Glasgow Recenzje 

161
Wynik TrustScore: 4.5 na 5

4,7

2229 London Road, G32 8XL Glasgow, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Really good experience from phone call to van collection. Dealt with Fred who organised bringing the van from down south to Glasgow. Everything exactly the same as on the description. Allowed to have... Zobacz więcej

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Oceniono na 5 z 5

From the first call Brian made us feel at ease. Extremely helpful giving us the opportunity to look at all vans without pressure. Brian explained everything extremely well and in terms we could f... Zobacz więcej

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Oceniono na 5 z 5

Stephen at Van Monster was really helpful is locating exactly the van we needed for our business. Once he found it, he organised for it to be brought round for us to check, then sorted out all the pa... Zobacz więcej

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Oceniono na 5 z 5

Fabulous experience at van monster from start to finish. From the warm welcome from Fred when phoning to enquire about the car through to handing over the keys when the sale was made. All questio... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sprzedawca używanych samochodów ciężarowych
  2. Dealer pojazdów mechanicznych

Napisane przez firmę

Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!

Van Monster

Napisane przez firmę

The UK's largest choice of quality used vans
Van Monster offers a wide selection of leading makes and models of used vans including Ford, Volkswagen, Peugeot, Mercedes Benz, Vauxhall and many other leading manufacturers. With over 35 years' experience as a key van supplier, we have developed UK leading manufacturer relationships placing us in pole position to offer the best choice of vans at a range of specifications and prices to suit every need.

Dane kontaktowe

  • 2229 London Road, G32 8XL, Glasgow, Zjednoczone Królestwo

  • 0141 896 3617

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

161 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(161)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 243

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Brian at Van monster

Brian at Van monster was very helpful and friendly. We managed to work out a suitable deal.

18 czerwca 2026
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Hi Nicholas, thanks for your feedback which has been passed to Brian.

Oceniono na 5 z 5

Brian at the Glasgow branch was very…

Brian at the Glasgow branch was very helpful and got me a van quickly which was seamless. Happy with my purchase and part exchange.

Thanks, Campbell
Clyde Coast Exterior Services Ltd

15 maja 2026
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Hi Campbell. Thank you for taking the time to leave such a lovely review about your van monster experience. I will pass your comments to the team!

Oceniono na 5 z 5

Great place

Brian was easy to deal with no pressure just straight talking down to earth pleasure to deal with.

11 maja 2026
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Hi Brian. Thank you for taking the time to leave such a lovely review about your van monster experience. I will pass your comments to the team!

Oceniono na 1 z 5

Walked into the tollcross branch today…

Walked into the tollcross branch today eventually the guy in the office lifted his head to ask what I needed, told him what I was after, van type size etc , response was ye there’s a couple outside go have a look if you need keys give me a shout, I walked out the office got in my car and left , not interested in the slightest

11 maja 2026
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Hi James

We are really sorry to hear about your experience. We typically receive outstanding reviews from our Glasgow branch so to hear this is very disappointing. I will feedback to the team your and I hope your next visit to us will be a better experience.

Oceniono na 5 z 5

5 star customer service

Fred was our contact at van monster and delivered fantastic customer service throughout the whole process. It was so easy to reserve our van of choice with just a quick call. The pics were sent as soon as the van arrived, we sent several enquiries before collection and all were answered quickly and fully with superb directions for pick up day. The man even came in on his day off so we could collect the van and after a 4 hour drive it was lovely to be offered a cup of tea on arrival. The van was exactly as described and in excellent condition. Time was taken to explain all the various extra benefits we could choose as well as how best to care for the van going forward. Our van journey was a long one and we dealt with lots of garages the van monster experience was by far the best and Fred was a star. When it comes time for my next van they will be my 1st call!

9 maja 2026
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Thank you for taking the time to leave such a lovely review about your van monster experience. I will pass your comments to the team!

Oceniono na 5 z 5

Really good experience from phone call…

Really good experience from phone call to van collection. Dealt with Fred who organised bringing the van from down south to Glasgow. Everything exactly the same as on the description. Allowed to have an extensive look at the van and answered all questions honestly. Effortless process and will definitely be using again for future purchases.

20 kwietnia 2026
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Hi Daniel thank you for taking the time to leave a review about your Van Monster Experience. We hope to see you again for your next purchase!

Oceniono na 5 z 5

Great service from Fred at Van Monster…

Great service from Fred at Van Monster Glasgow. Very helpful from start to finish. Thank you!

19 marca 2026
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Hi Kelly Anne, thank you for your kind words, I will pass on your beautiful comments to the team!

Oceniono na 5 z 5

New Van

Hi
Great customer care
Brian Finlay looked after me
Really happy with the service provided and the van

16 marca 2026
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Hi Derek, thank you for taking the time to leave a review about your Van Monster experience. We look forward to seeing you again!

Oceniono na 5 z 5

Great service

Bought my new van from the glasgow branch.
Was dealing with Fred how was really good, my van was picked and collected in 4 days,
Spare key was posted to me yesterday

23 lutego 2026
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Hi Iain, thank you for leaving us a positive review and sharing your experience. We hope to see you again in the future! Have a great day!

Oceniono na 5 z 5

Friendly and helpful

Great staff great deal great experience

27 lutego 2026
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Hi Angus thank you for taking the time to leave us a review, we hope to see you again for your next purchase!

Oceniono na 5 z 5

Saw it bought it!

The whole purchase of a van was quick and easy.
I was in and out of van monster in about an hour.
I told Brian what I was looking for and he took me straight to a van which I purchased. It’s was as easy as that.

20 lutego 2026
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Good morning Robert, thank you for your kind words, we hope to see you again in the future!

Oceniono na 1 z 5

DO NOT BUY FROM HERE

DO NOT BUY FROM HERE. Originally bought a van that lasted 2 months because of an issue with the turbo which i had to hand back several times before being written off after a host of other issues. To be fair they gave me another van without additional cost that had to be handed back on same day as they gave me it with an oil leak then dpf had to be completely replaced only to find after 7 months and less than 5 thousand miles it has broken down again(timing belt and cam chain gone!) 1 bad van is maybe bad luck but 2 is down right unacceptable. The cost of repair is between £3-5k excluding VAT and the warranty offered only covers up to £2k. After contacting them they are no longer interested as its outwith there standard 6 month warranty, been left high and dry and out of pocket the best part of £10k (van price including VAT) as well as not being able to work as im self employed please avoid unless you want saddled with a van thats been battered and shoddily repaired and serviced. As these are all ex hire vans. Now moving goal posts with warranty. The copy i have in front of me clearly states any vehicle under 8 years old and under 80000 miles qualify for a claim and have wear and tear cover which the van in question qualifies. Is this not now the case?

2 marca 2026
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Thank you for your comments, Mr Latimer. We’re genuinely sorry to hear about the timing belt failure on your vehicle, and we appreciate how disappointing and inconvenient this situation must be for you.
Your extended warranty began on 1 November 2025, following the expiry of your Van Monster warranty, which provides cover for up to 10,000 miles. Your vehicle has now covered 12,202 miles. When the policy was arranged, a copy of the warranty terms was provided, outlining the level of cover and the applicable claim limits.
We do understand this isn’t the outcome you were hoping for, and we’re sorry for the frustration this has caused. Hello Mr Latimer, the document to which you refer relates to your extended warranty who are currently waiting for the estimate to progress your claim.

Oceniono na 1 z 5

Van lasted 5 months and broke down

Van lasted 5 months and broke down , van monster collected it and inspected, told us over the phone the timing belt had snapped, a part which had aparantly been replaced before we bought it. However a week later the timing belt had made a remarkable recovery and it now wasn’t van monsters problem. Washed there hands of us. Worst mistake we’ve made buying a van from them.

22 stycznia 2026
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Thank you for your feedback Mr Wallis. We are sorry that your experience did not meet your expectations. We have contacted you directly to address your concerns and agreed a resolution.

Oceniono na 5 z 5

Easy to deal with

Easy to deal with, no problem with negotiation and deal was exactly what I hoped gir

12 lutego 2026
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Hi Colin, thanks for your feedback.

Oceniono na 5 z 5

I’ll start with salesman Brian Findlay…

I’ll start with salesman Brian Findlay of van monster Glasgow I could not fault one thing of the whole process and as far as the vans concerned it’s a lovely clean van so all that’s left to say is thank you so much Brian and all the best

12 lutego 2026
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Hi Donald, thanks for your feedback. Great to hear.

Oceniono na 5 z 5

Fred and the team helped me every step…

Fred and the team helped me every step of the way, and kept me in the loop at all times. Great handover experience which Brian dealt with due to Fred being off.

12 lutego 2026
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Hi Robbie. Appreciate your review. Thank you.

Oceniono na 5 z 5

Brian made the whole experience so easy…

Brian made the whole experience so easy and hassle free, from first seeing the van on the website to collecting it today he was first class. Highly recommend and will definitely be using them again and again as our company grows

30 stycznia 2026
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Hi DSA Electrical! Thank you for leaving us a lovely review, we appreciate your kind words.

Oceniono na 5 z 5

It was easy to deal with fred anything…

It was easy to deal with fred anything j asked he knew the answer very helpful fred explained everything regarding warranty sorted out yhe spare key

29 stycznia 2026
Opinia niezależna
Logo Van Monster - Glasgow

Odpowiedź od Van Monster - Glasgow

Hi Stephen, thank you for your kind words, we hope to see you again in the future!

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