Excellent service from Romford depot and head office. Clean, reliable vehicles. Have hired twice now ( VW campervan ) . On trip was to Scotland, and my most recent was the Cotswolds. No issues at all.... Zobacz więcej
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We just came back from 5 nights in our VW campervan which we named Goldie Horn as she was bright gold in colour. Had a fab time! All clean and worked well. Great little van. The water tap didn’t work... Zobacz więcej
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We had an excellent time going round Scotland. The motorhome depot was very friendly, Marie and Al gave us enough information and we're always on hand. The van cooker hob didn't stay on but we stil... Zobacz więcej
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I booked a 7 day motor home with Sharon Charter at Vaaroom Ltd, and have to say the service I received from her and the company was absolutely fantastic. This was the first time I'd even considered... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
The UK's No. 1 Motorhome Hire Company
Dane kontaktowe
857 London Road, RM20 3AT, Thurrock, Zjednoczone Królestwo
- 03304035164
- admin@vaaroom.com
- vaaroom.com
4,7
Doskonała
574 recenzji
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Just completed the NC500 around Scotland …
4th time hiring a Motor home from Vaaroom just did the NC500 around Scotland
Amazing trip we wouldn’t have considered it without the motorhome .
Fantastic service from start to finish
Booking is really easy .
Katie was polite and clear about how the van functioned and checking over the van on our return was a simple affair .
I will defiantly hire again we have already viewed the 7 berth for next time and I will be recommending Vaaroom to my friends and anyone considering Hiring a motor home .
3 stycznia 2023
Opinia niezależna
Odpowiedź od Vaaroom Ltd
Thank you Jason great to have you back once again. NC500 is extremely popular and a once in a lifetime experience for many people. We also offer Campervans which are perfect for completing this unique experience. We cannot wait to welcome you and family and friends again on the very near future.
Awesome experience
Its was my first time hiring a motor home and didnt know much about its functions but Viktor provided me with everything I would need to know to have a awesome experience.
17 grudnia 2022
Opinia niezależna
Odpowiedź od Vaaroom Ltd
Thank you Aaron for taking the time to write this review we really appreciate it. I will personally thank Viktors for his dedication to our 5 Star Guest experience. We cannot wait to welcome you and family and friends back very soon. Happy Christmas from the Vaaroom team.
Fabulous Time
Hi we had a great time in the van travelling the south coast of Wales. Booking process was easy, the van was clean and the heating and hot water worked perfectly which were vital due to the weather. We would definitely use this company again. Small disappointment would be the kitchen equipment. Firstly no teaspoons. No bowls to use for cereal/soup/puddings. No mugs for coffee or tea. Also only plastic cups ( not great for the gin and tonic ) and plastic cutlery too. Easy upgrades please Vaaroom just pop to B&M. Otherwise 5 star thank you very much
25 listopada 2022
Opinia niezależna
Odpowiedź od Vaaroom Ltd
Thank you Stephen for the constructive feedback and we have listened. Next season we will be upgrading our kitchen equipment and and cutlery/crockery as you are not the only Guest to provide this feedback. Please try us again next Spring/Summer and we will have implemented this upgrade to our service. We cannot wait to welcome you and family and friends again very soon, please let everyone know we have an amazing deal over Xmas and New Year 12 nights for just £300!!! Enter code 12DXMAS when booking and get 12 nights for the price of 6!!
First time hiring from Vaaroom and will…
First time hiring from Vaaroom and will DEFINATELY do it again.
Excellent price, customer service and the motor home was very clean.
Niki, was on call to assist with any queries and he sent useful videos.
i cant really complain!
21 listopada 2022
Opinia niezależna
Odpowiedź od Vaaroom Ltd
Thank you J for taking the time to write this review and I will thank Niki personally for his assistance. Great to see that price and Guest service were at the 5 star level we expect. We cannot wait to welcome you and family and friends again in the near future. Check out our 12 Days of Christmas offer 12 nights for just £300 creating a self contained annex for family or friends over the festive period.
Second time hiring a Motorhome from…
Second time hiring a Motorhome from Vaaroom. We hired a 6 berth one this time after hiring a 2 berth first time. Big plus point for 6 berth is oven and bigger fridge / freezer. Van and service excellent again. Big thank you to Sharon, Amy, Katie and the team.
7 listopada 2022
Opinia niezależna
Odpowiedź od Vaaroom Ltd
Thank you Glen for taking the time to write a review we really appreciate your returning to Vaaroom again. I will thank Sharon, Amy, Katie and her team personally for their continued Guest service excellence and we cannot wait to welcome you and family and friends again in the very near future. We have 12 Days of Christmas offer for just £300 you can take any van for 12 days so maybe we will see you again in December thanks.
Perfect for a mini break
Everything was perfect from my initial enquiries right through to collection and drop off. Having not used a motorhome before I had my concerns, but everything was so simple. Handover including instructions took around 20 mins. The motorhome was very clean and comfortable. Ideal for a long weekend for two of us. I was surprised how easy it was to drive. Just a couple of things that could be a little better
1) the plates and cutlery etc was a very basic plastic picnic set - I understand the need for unbreakables but the set was really basic, no bowls or mugs. If I was to do this again I would ensure I had my own set.
2) we couldn't get the TV to tune any stations, some "neighbours" gave some tips but couldn't get it working. Luckily we had dvds with us for the rainy days.
3) The hose pipe to fill the water had the wrong attachment for the site we stopped on. Hose was a hoselock but the site needed the screw on attachment. We managed to borrow an attachment on the site the next day, but couldn't fill with water on our arrival as the offices where already closed.
I would definitely rent from Vaaroom again
29 października 2022
Opinia niezależna
Odpowiedź od Vaaroom Ltd
Thank you Jennie great feedback and we are listening. We are upgrading our kitchen equipment and our hoses for next season as we have had a few Guests give us this feedback and we want to keep improving. We cannot wait to welcome you and family and friends again next year with the upgrades. See you soon.
Top service from start to finish
Top service from start to finish. Sharon, Amy and Katie....THANK YOU!.
We're looking forward to hiring from you very soon.
5 star performance.
31 października 2022
Opinia niezależna
Odpowiedź od Vaaroom Ltd
Thank you Jason great to see you mention the whole team and I will thank them personally also. We cannot wait to welcome you and family and friends for another 5 star experience very soon.
Nice service by phone and with pick up…
Nice service by phone and with pick up and return motorhome:) many thanks, see you next time
22 października 2022
Opinia niezależna
Odpowiedź od Vaaroom Ltd
Thank you Mr Kwapis for taking the time to write this review we very much appreciate it and we cannot wait to welcome you and family and friends again in the very near future.
Great service from Vaaroom
Great service from Vaaroom. Excellent vehicle, easy to drive, and economical for its size.
2 points could improve the experience: a) a vehicle handbook, and b) info about how the tune in the tv.
I know the info is online, but not everywhere has internet access (we went to the west coast of Scotland)
6 września 2022
Opinia niezależna
Odpowiedź od Vaaroom Ltd
Thank you David for taking the time to write a review and we will ad your recommendations to our end of season review as we are always looking at ways that we can improve We cannot wait to welcome you and your family and friends again very soon.
Vaaroom in Keltly was perfrct.
Vaaroom in Keltly was perfrct.. beautiful motorhome. It was out first time to motorhome so really appreciated the indepth intro to the vehicle along with all hints and tips.
Marie the manager at Vaaroom kelty is simply amazing. Her knowledge houmour and patience really added to out experience. She was so helpful at all stages of out hire and would be wone of the main reasons I would choose to use Vaaroom to hire a motorhome in future
29 września 2022
Opinia niezależna
Odpowiedź od Vaaroom Ltd
Thank you for taking the time to write a review I will thank Marie and her team personally and we look forward to welcoming you and family and friends in the future.
The Ruffian Rovers go Scotland.
We had an excellent time going round Scotland. The motorhome depot was very friendly, Marie and Al gave us enough information and we're always on hand. The van cooker hob didn't stay on but we still managed. Good job I watch Jamies One Pot Wonders. Wish we had a microwave! A bugbear was no way of knowing the level of water in the tank - needs a sensor near it. Fantastic experience and we will come back again because The Highlands are calling. Thanks Marie and Al and all The Varoom Team.
22 września 2022
Opinia niezależna
Odpowiedź od Vaaroom Ltd
Thank you Carlos I will thank Marie and Ali for their excellent Guest service once again. Thank you for the feedback, it helps us to improve our Guest service levels and we will discuss these in detail in our end of season review. We look forward to welcoming you and family and friends in the future.
Two Birth Motorhome.…
We hired the two-birth motorhome for a long weekend and I must say the people we dealt with at Vaaroom were brilliant. Answered all our questions and assured me that our dog would be welcome in the van. The van had everything we needed. My only issue was that the plates, mugs and cutlery were plastic, but that's a personnel thing and easy to stop and buy what we wanted. I am more than happy to give a 5-star review and recommend the motorhomes to our friends and family.
16 września 2022
Opinia niezależna
Odpowiedź od Vaaroom Ltd
Thank you Charlotte, we provide plastic cutlery and plates/cups for safety reasons especially for pets and children. We love pets and this year we made the decision not to charge extra as they are a part of any family, just like children. We cannot wait to welcome you and family and friends and pets again in the very near future.
Travel Vaaroom Style
Booking, collection and drop off were all really simple procedures. The Motorhome itself was scrupulously clean and in excellent condition. I would definitely recommend and use them again.
16 września 2022
Opinia niezależna
Odpowiedź od Vaaroom Ltd
Thank you Debbie great to see that the Motorhome and service were up to our very high standards we cannot wait to welcome you and family and friends again very soon.
We have never used Vaaroom before but I…
We have never used Vaaroom before but I will be using them again for sure. The Vans are in very good condition and very clean, all of the fleet fairly new. The team was amazing right from the start with Sharon taking the booking, the team that got it ready and Katie for the excellent handover and signing the motorhome back in. We left our vehicle there while away and they have a very secure site, this was piece of mind while we was away
1 września 2022
Opinia niezależna
Odpowiedź od Vaaroom Ltd
Thanks Ian I will thank Sharon and Katie personally for extending our Guest service excellence once again. We cannot wait to welcome you and family and friends again very soon.
Vaaroom Coventry
Very helpful staff, motor home handover and return were handled quickly and professionally.
30 sierpnia 2022
Opinia niezależna
Odpowiedź od Vaaroom Ltd
Thanks Michael for taking the time to write a review we are very happy that you received our 5 star service. We cannot wait to welcome you and family and friends again the very near future.
Great week
Great week, fully equipped motorhome. big burner was not working which was a bit frustrating for cooking meals as we relied solely on the small burners.
no other issues and friendly staff:)
23 sierpnia 2022
Opinia niezależna
Odpowiedź od Vaaroom Ltd
Thank you for taking the time to write a review I will look into the issue with the gas burner and ensure the next Guest does not have the same issue. We cannot wait to welcome you and family and friends again in the near future and we will look to provide a fully functioning van for you then.
Thank you….
Just want to say thank you to Katie, Victor and the rest of the team at Vaaroom for their help and guidance in making a good holiday a great holiday! Thank you everyone, great service from start to finish! Loved it!!
29 sierpnia 2022
Opinia niezależna
Odpowiedź od Vaaroom Ltd
Thank you for taking the time to write a review Del I will once again thank Katies and Victor personally for continuing their dedication to Guest service excellence. We cannot wait to welcome you and family and friends again very soon.
The place to go for holiday rentals
I enquired about renting one of their motorhomes and phoned the customer service team who went above and beyond to explain everything I needed to do. After booking everything I was able to collect my vehicle from my nearest depot. I received a call from the depot a week before telling me what to expect and when I turned up on the rental day I was shown how everything works and how to use the motorhome. I was advised that if I needed help there are videos on my customer page that go over everything again. These videos were super useful and I recommend watching them before you go.the motorhome was spotless! Lots of storage space and super comfy beds. If your thinking of booking a motorhome holiday then book it with the nice folks at Vaaroom!
1 września 2022
Opinia niezależna
Odpowiedź od Vaaroom Ltd
Thank you KOS great to see the How To Guides were useful and I will thank the team for their excellent Guest service. We cannot wait to welcome you and family and friends again the very near future.
Hired a van at last minute Customer…
Hired a van at last minute Customer service is very very helpful At the depot when I collected it I was talked through everything I needed to know would definitely recommend this company and I will be hiring again in the future thanks Vaaroom
15 sierpnia 2022
Opinia niezależna
Odpowiedź od Vaaroom Ltd
Thank you Grant great to see our Customer Service team providing the same high level of Guest service as our depots. I will thank them personally and we cannot wait to welcome you and family and friends again in the very near future.
Disappointed -We have just returned from the Sunshine…
We have just returned from the Sunshine festival in Worcestershire. We rented a 6 berth from Dodington Ash for 5 days.
1. When we were presented with the vehicle it was less than half empty of fuel
2. No satnav
3. Radio (broken)
4. We were presented with a set of plastic picnic plates, knives & forks & spoons & plastic cups.
5. No wine glasses.
6. We had no means of lightning the gas burners for hot drinks. We had to purchase matches.
7. No tea spoons
8. Had to ask for extra gas bottle. One in situ was half empty.
9. Had to ask for the water tank to be filled.
10. USB was broken in Drivers cab.
11. No sanitary pods for toilet.
12. All of this and were were told to deposit £2,250 prior to departure to cover various eventualities.
Not happy campers. We have our own Terms & Conditions and will be making a formal complaint
This afternoon we received a telephone call from Lee Smith ( Managing Director ) Mr Smith listened patently to our complaint. We now have a better understanding of how some of these issues occurred. We are certainly very confident no one in the future will face the same problems if they were to rent a vehicle
30 sierpnia 2022
Opinia niezależna
Odpowiedź od Vaaroom Ltd
Thank you for the honest feedback it helps us to improve our Guest service experience. Please can I ask you to email me your reservation number directly to lee@vaaroom.com and I will resolve this for you. In the meantime for fairness please see below response to your issues, not sure why this was not communicated to you prior to, or on your collection;
1. When we were presented with the vehicle it was less than half empty of fuel (We provide the vehicle with a minimum 1/4 tank and ask our Guests to return with the same fuel. This is industry standard)
2. No satnav (none of our motorhomes have a Sat Nav as standard this is offered as an optional extra, but they all have a robust fixture for phones to be used hands free, free of charge)
3. Radio (broken) (Apologies the radio should work I will investigate this and get back to you)
4. We were presented with a set of plastic picnic plates, knives & forks & spoons & plastic cups. (We have a standard kitchen equipment which is family and pet friendly therefore we cannot supply glasses)
5. No wine glasses. (We have a standard kitchen equipment which is family and pet friendly therefore we cannot supply glasses however you are free to supply your own at your own risk)
6. We had no means of lightning the gas burners for hot drinks. We had to purchase matches. (Apologies we should supply a safety long nose gas lighter as part of our inventory. I will investigate why this was not supplied and get back to you)
7. No tea spoons (tea spoons are not a specific inventory item but we do supply spoons as part of the camping dining set)
8. Had to ask for extra gas bottle. One in situ was half empty. (It is our policy to leave the gas bottle from the previous hire as long as there is enough gas to test the system, we have paid the £40 deposit for the gas bottle, the Guest is then responsible for swopping the gas bottle if required by their usage and paying for the gas only approx. £28. This again is industry standard)
9. Had to ask for the water tank to be filled. (The water tank is normally filled to approx 50% capacity to start you off for weight purposes and we supply a hose for you to fill, again this is industry standard as over-filling can cause leaks)
10. USB was broken in Drivers cab. (Apologies for this, it is my understanding that there are a number of USB ports and I will investigate the broken one and get back to you)
11. No sanitary pods for toilet. (Toilet tabs are not provided free of charge they can be pre-ordered at £2/night or Guests can provide their own sanitation for returning the toilet cassette)
12. All of this and were were told to deposit £2,250 prior to departure to cover various eventualities. (The deposit of £2000 is standard for a Motorhome and we do offer a very popular excess reduction for £30/night which reduces this to £250. The second deposit of £250 is to cover any missing fuel or traffic violations. Both deposits are normally taken as pre-auth so not debited unless you are taking the vehicle for more than 7 nights. Again this is industry standard)
There are a few items in your list that I will investigate as they do fall short of our normal procedures/standards and respond once complete. Kind regards Lee Smith Managing Director.
Hi Linda & Keith thank you for taking my call and for the feedback of which I have taken on board and will be using in our end of season review and we will take some of your suggestions into next season I am certain.
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