Useful website with information. Quick response back when I registered for an account. Just having some problems with logging into my online banking. Which was dealt with very quickly by sending me a... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
You answered the questions about annual interest earned. However, you are the slowest of about 8 organisations I use, And the descriptors of the accounts were omitted plus their start and end dates -... Zobacz więcej
I did not have to wait days for a response to my question in fact it was minutes and I had a clear answer. Quite exceptional for a bank to be so responsive nowadays . Usually banks bury their telepho... Zobacz więcej
Reakcja na opinię
So efficient I had tried to set up an easy access account with our existing current account bank - Virgin - we had been with them since the 1980s (originally as Clydesdale)! 3 months later and... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.
FSCS Protected
UTB customers are protected by the Financial Services Compensation Scheme.
And because we don’t share a banking licence with any other bank, you’ll get the full benefit of the protection up to the scheme’s limits wherever you have other savings put aside.
Dane kontaktowe
One Ropemaker Street, EC2Y 9AW, London, Zjednoczone Królestwo
- 0800 083 2228
- customerexperience@utbank.co.uk
- utbank.co.uk
4,7
Doskonała
4 tys. recenzji
Odpowiada na 92% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Pure and simple honest advice.
11 kwietnia 2026
Odpowiedź od United Trust Bank
Thank you William, Great to hear you had such a positive response to your query. Thanks Gina
Trustworthy
I have been saving online with United Trust Bank for a few years now - attracted by high rates, especially for fixed-term ISA products. I have always found the website to function as it should.
As with many banks, their rates aren't always competitive and I recently transferred a matured ISA to another provider and the process went smoothly. I also messaged UTB customer service via the website just to check something and received a quick, helpful reply. I wouldn't hesitate to transfer money back when their interest rates are attractive.
14 kwietnia 2026
Odpowiedź od United Trust Bank
Thank you for your 5 star review, hopefully we can welcome you back soon! I'm pleased to hear that you had a quick helpful response to your query on line. Thanks Gina
Odpowiedź od United Trust Bank
Thanks for your 5 star review, I'm please you found us polite and helpful. Thanks Gina
Maturity options left wantin
Very straightforward to login and check my account. However, I wanted to transfer my maturing bond to an ISA account and could not see this as an option. I had to make a telephone call to find out what to do.
13 kwietnia 2026
Odpowiedź od United Trust Bank
Hi Martin, Great to hear you found our login process straightforward, I'm sorry you had difficulty in transferring your Bond over to an ISA, I hope you found our telephone service ready to assist you. Thanks Gina
Acceptable, but not great.
They replied straight away to my enquiry but I still haven't received the information that I asked for. It's a bit frustrating that I can't print off an up to date bank statement when I log into your online banking.
9 kwietnia 2026
Odpowiedź od United Trust Bank
Thank you for your feedback, we are currently working on an upgrade for online banking that will allow customers access to their documents, including any statements that have been issued. We hope that this will be in place by July this year.
Alan
Odpowiedź od United Trust Bank
Thank you Dominic for your 5 star review, It's great to hear that you found our staff Knowledgeable and Pleasant. Thanks Gina
Great service
Great service, lovely friendly and informative customer help/care team. Thank you.
30 marca 2026
Odpowiedź od United Trust Bank
Thank you for your 5 star review on the opening of your ISA, It is always nice to hear that our customer service is friendly and informative. Thanks Gina
I asked a question via on line…
I asked a question via on line messages. You answered it first time. Total efficiency and quickly.
11 kwietnia 2026
Odpowiedź od United Trust Bank
We really appreciate you taking the time to leave us feedback John, it is always nice to hear our responses are quick and efficient. Thanks Gina
Quick response
Contacted UTB for some documentation that I couldn't access online. Had an email response very quickly with what was needed. Great service
11 kwietnia 2026
Odpowiedź od United Trust Bank
Thank you for your 5 star review Katy, Great to see we were able respond to you quickly. Thanks Gina
Older people ?
To painful to negotiate why can't you make it easier for older people ???
11 kwietnia 2026
Odpowiedź od United Trust Bank
Thank you for your feedback and I am sorry to hear that you found navigation difficult.
We have a number of improvements scheduled across the year starting with our ISA application portal which we believe will make the process much simpler.
Alan
Same Day Response to Query
My query was answered the same day! Fantastic response time!
11 kwietnia 2026
Odpowiedź od United Trust Bank
Thank you so much for your 5 star review, David, It is always good to hear that our secure messages are answered the same day. Thanks Gina
My secure message was answered…
My secure message was answered promptly.
True professionalism.
11 kwietnia 2026
Odpowiedź od United Trust Bank
Thank you for your review Alastair, It is always good to hear that secure messages are handled promptly. Thanks Gina
Odpowiedź od United Trust Bank
Thank you for your feedback David. Thanks Gina
One of the best banks
I like very much their customer service. Their staff are very helpful.
7 kwietnia 2026
Odpowiedź od United Trust Bank
Thanks for you for taking the time to leave us your feedback Olga, It's always good to know our staff are very helpful. Thanks Gina
Instructions on funding and maturing of bonds
I value the convenience of using the online facility to give instructions on maturity of a bond. Where funding instructions are submitted via email, the instructions are invariably handled efficiently.
1 kwietnia 2026
Odpowiedź od United Trust Bank
Thanks for your 5 star review Derrick, It's great to hear that your funding instructions sent by email were handled efficiently. Thanks Gina
I wanted my details updated
I wanted my details updated. This was facilitated by your administrator helpfully and easily.
11 kwietnia 2026
Odpowiedź od United Trust Bank
Thank you so much for your 5 star review, great to see we were able to help with updating your details easily. Thanks Gina
Happy with our new account
Recently applied applied for a new account, we were happy with the process...United Trust Bank promptly set up our account after request for further information.
7 kwietnia 2026
Odpowiedź od United Trust Bank
We really appreciate you taking the time to leave us feedback, It's great to see that you account was set up promptly. Thanks Gina
Even though I deposited late, the fast service benefited me a lot. Thanks, Brian.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od United Trust Bank
Thank you Laura for your 5 star review, It's great to hear that your deposit was dealt with promptly. Thanks Gina
Rapid deposit system
I ended up depositing quite late but your service was so quick it benefited me really well. Thank you for that. Brian.
9 kwietnia 2026
Odpowiedź od United Trust Bank
Thank you so much for your 5 star review Brian, It's lovely to hear we were able to assist you with our quick service. Thanks Gina
It's always easy and feels secure to…
It's always easy and feels secure to use this website. A happy customer
7 kwietnia 2026
Odpowiedź od United Trust Bank
Thank you Max for your review, it is great to hear when using our website you feel its secure and easy to use. Thanks Alex
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.