Useful website with information. Quick response back when I registered for an account. Just having some problems with logging into my online banking. Which was dealt with very quickly by sending me a... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
You answered the questions about annual interest earned. However, you are the slowest of about 8 organisations I use, And the descriptors of the accounts were omitted plus their start and end dates -... Zobacz więcej
I did not have to wait days for a response to my question in fact it was minutes and I had a clear answer. Quite exceptional for a bank to be so responsive nowadays . Usually banks bury their telepho... Zobacz więcej
Reakcja na opinię
So efficient I had tried to set up an easy access account with our existing current account bank - Virgin - we had been with them since the 1980s (originally as Clydesdale)! 3 months later and... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.
FSCS Protected
UTB customers are protected by the Financial Services Compensation Scheme.
And because we don’t share a banking licence with any other bank, you’ll get the full benefit of the protection up to the scheme’s limits wherever you have other savings put aside.
Dane kontaktowe
One Ropemaker Street, EC2Y 9AW, London, Zjednoczone Królestwo
- 0800 083 2228
- customerexperience@utbank.co.uk
- utbank.co.uk
4,7
Doskonała
4 tys. recenzji
Odpowiada na 92% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Easy to use deposit process with solid…
Easy to use deposit process with solid interest rates
1 grudnia 2025
Odpowiedź od United Trust Bank
Julian we love to hear how easy it is to deposit funds with us. It is also great to hear you think our interest rates are solid. Thanks Alex
I spoke to a lovely gentleman who…
I spoke to a lovely gentleman who opened the new account for me very efficiently.
20 kwietnia 2026
Odpowiedź od United Trust Bank
Mr Joshi it is fantastic to hear that one of my colleagues were able to help you open an account. Thanks Alex
Odpowiedź od United Trust Bank
Thank you so much Tim for reaching out, its fantastic to see that our team gave you a personal service and were helpful. Thanks Alex
This was a transfer of a maturing ISA…
This was a transfer of a maturing ISA to another bank - this was done quickly and efficiently.
16 kwietnia 2026
Odpowiedź od United Trust Bank
Mrs Ainsworth we really appreciate you leaving a review, it is great to see that when transferring an Isa it was done quickly and efficiently. Thanks Alex
Unable to transfer money online to…
Unable to transfer money online to another bank. It took 4 days for it to reach my account
17 kwietnia 2026
Odpowiedź od United Trust Bank
Mark we really appreciate you reaching out and leaving feedback. I am sorry to hear that the transfer was not carried out same day of the request. I will take on this feedback around the amount of time it has taken in regards to this transfer. If there is anything further we can do for you please reach out. Thanks Alex
Odpowiedź od United Trust Bank
Nicholas it is fantastic to see our advisors give great customer service. Thanks Alex
Very receptive and professional…
Very receptive and professional advisors. All transactions went smoothly. Cannot fault the service. Thankyou.
17 kwietnia 2026
Odpowiedź od United Trust Bank
Nigel we love when our advisors are able to give a professional service. I am glad your transaction was smooth and faultless. Thanks Alex
Good online customer service
You helped find information I needed regarding the interest on my account. Thank you.
17 kwietnia 2026
Odpowiedź od United Trust Bank
I am glad we were able to help you find the information you needed regarding the interest on your account. Thanks Alex
Excellent client service.
14 kwietnia 2026
Odpowiedź od United Trust Bank
Thank you Julian for your 5 star review. Thanks Alex
Very quick and easy to setup
Very quick and easy to setup. Especially liked the way it checked the trustee details on the charities commission website.
17 kwietnia 2026
Odpowiedź od United Trust Bank
We really appreciate your review, we always like to hear when our accounts are easy to set up. Thanks Alex
Can recommend
We were renewing a savings account with UTB. Very smooth process online. Great Bank to deal with.
17 kwietnia 2026
Odpowiedź od United Trust Bank
Thank you Stephen for your review, it is great to hear that your renewal of your savings account was smooth and no issues. Thanks Alex
Good Service
I have raised a number of questions about my ISA. The contact form is easy to complete and my questions have been answered quickly and clearly.
13 kwietnia 2026
Odpowiedź od United Trust Bank
Thank you for the 5 star review Mike, It's great to hear that your questions were answered quickly and clearly. Thanks Gina
All going well
16 kwietnia 2026
Odpowiedź od United Trust Bank
Thank you for your 5 star review James. Gina
Renewing an ISA always seems a little…
Renewing an ISA always seems a little more complicated than it needs to be. Otherwise I like UTB.
15 kwietnia 2026
Odpowiedź od United Trust Bank
Thank you for your review Steve, We have a number of improvements scheduled across the year starting with our ISA application portal which we believe will make the process much simpler. Gina
Very efficient service
I recently had cause to transfer my matured cash ISA funds to another provider. The transfer went through very promptly. I will remain a customer, based on this experience, and could be tempted to re-invest if the interest rate on savings becomes more competitive.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od United Trust Bank
Thank you for your review, it's great to hear that your ISA transfer went through smoothly. Thanks Gina
Odpowiedź od United Trust Bank
Thanks Kate, So pleased to hear all went well. Gina
So efficient
So efficient
I had tried to set up an easy access account with our existing current account bank - Virgin - we had been with them since the 1980s (originally as Clydesdale)! 3 months later and nothing was happening apart from countless questions.
So I looked at United Trust where we have a long term savings account. The new account was up and running within a couple of days.
Very satisfied
14 kwietnia 2026
Odpowiedź od United Trust Bank
Thank you Grace for taking the time to review our account opening process, Good to hear you were up and running in a couple of days. Thanks Gina
Your interest rates are far too low…
Your interest rates are far too low across the site.
14 kwietnia 2026
Odpowiedź od United Trust Bank
Thank you for your feedback. We’re sorry to hear that our interest rates haven’t met your expectations.
We understand how important competitive rates are and keep our pricing under regular review, taking wider market conditions and account features into account. Gina
Odpowiedź od United Trust Bank
I'm so pleased that we delivered a prompt and concise to your query. Thanks for your 5 star review. Gina
Very helpful staff and consistently…
Very helpful staff and consistently good products
11 kwietnia 2026
Odpowiedź od United Trust Bank
Thank you for your 5 star review David. Gina
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.