United Trust Bank Recenzje 4218

Good quick service , so far all good

Useful website with information. Quick response back when I registered for an account. Just having some problems with logging into my online banking. Which was dealt with very quickly by sending me a text to contact the bank between working hours. I need to follow up on that advice.

The staff were extremely helpful in helping me to submit the relevant information on line.

Our experience with United Trust Bank has been extremely disappointing and frustrating from start to finish.

The handling of our mortgage application felt completely unfair and highly unprofessional. Despite providing extensive documentation, proof of funds, solicitor checks, and having the gifted deposit already transferred into a UK bank account, the application was ultimately declined due to the origin of the funds being from Turkey.

What makes the situation even more unacceptable is that the bank still proceeded with arranging and sending a surveyor for the property valuation before communicating the decline. This resulted in unnecessary delays, wasted time, false expectations, and additional stress throughout the process.

At no stage did it feel like there was transparency or consistency in the underwriting approach. If the source of funds was always going to be an issue regardless of evidence provided, this should have been identified much earlier instead of allowing the case to progress to valuation stage.

The overall experience has left us feeling extremely frustrated, disappointed, and unfairly judged based solely on the country the funds originated from, despite everything being fully traceable and compliant.

Unfortunately, this has been one of the most stressful and negative mortgage experiences we have ever encountered.

You answered the questions about annual interest earned. However, you are the slowest of about 8 organisations I use, And the descriptors of the accounts were omitted plus their start and end dates - would have been very useful

Good bank, easy to log and prompt response to any queries.

It was so easy to transfer money from one account into a newly opened isa

Extremely difficult to set up a new investment account on-line. I ended up telephoning to get a result. Please make the setting up of a new account easier. United Trust keep sending me phantom messages, unwanted and time wasting. please stop.

Great online service, quick and easy.

Excellent customer service highly recommended 👌 👍

No one replies to your emails!
Sent several emails and received no reply!

Following a phone call and further emails I am very pleased that my problem has been resolved and I would like to thank all the team at UTB for their assistance

Excellent customer services. I spoke to two advisors, getting through to a human contact was easy and fast. My queries were answered and actioned immediately. I would highly recommend.

I always manage to speak to a 'real' person when I ring and that is really important I think and they are always helpful and polite, a joy to deal with, plus good interest rates on savings accounts

It was easy for me to ask a question about the status of the second signatory on the account, however having been told all was well and she just needed to register, it appears information was not transcribed correctly which prevented her from actually registering.A bit of unnecessary toing and froing before. It was sorted. Hassle like this is not appreciated!

Prompt action, helpful and efficient.First class service.

I was kept well informed with regards to my account with United Trust and would certainly recommend them.

Good response time

Hi Utb I asked a question and I got all the help I needed, I am very happy thankyou..