Useful website with information. Quick response back when I registered for an account. Just having some problems with logging into my online banking. Which was dealt with very quickly by sending me a... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
You answered the questions about annual interest earned. However, you are the slowest of about 8 organisations I use, And the descriptors of the accounts were omitted plus their start and end dates -... Zobacz więcej
I did not have to wait days for a response to my question in fact it was minutes and I had a clear answer. Quite exceptional for a bank to be so responsive nowadays . Usually banks bury their telepho... Zobacz więcej
Reakcja na opinię
So efficient I had tried to set up an easy access account with our existing current account bank - Virgin - we had been with them since the 1980s (originally as Clydesdale)! 3 months later and... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.
FSCS Protected
UTB customers are protected by the Financial Services Compensation Scheme.
And because we don’t share a banking licence with any other bank, you’ll get the full benefit of the protection up to the scheme’s limits wherever you have other savings put aside.
Dane kontaktowe
One Ropemaker Street, EC2Y 9AW, London, Zjednoczone Królestwo
- 0800 083 2228
- customerexperience@utbank.co.uk
- utbank.co.uk
4,7
Doskonała
4 tys. recenzji
Odpowiada na 92% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
It was very easy and without stress
28 kwietnia 2026
Odpowiedź od United Trust Bank
Thank you John for your review, we appreciate you taking the time to complete one. It is great to see using us was easy with no stress. Thank you Alex
Did as asked!
28 kwietnia 2026
Odpowiedź od United Trust Bank
Thank you for you review, great to see we were able to do what you requested. Kind regards Alex
all my questions answered promptly
27 kwietnia 2026
Odpowiedź od United Trust Bank
Mr Delima thank you so much for leaving a review, it is great to see my colleagues able to answer all your questions. Thanks Alex
I requested the interest certificate to…
I requested the interest certificate to be sent by post once available but instead I was told the interest will be sent by mail from May onwards and you can print it yourself. That is very helpful. Have they thought about people having no printer at home?
27 kwietnia 2026
Odpowiedź od United Trust Bank
Thank you, Mr Sim, for getting in touch. Following discussions with colleagues today, we have arranged for a manual copy to be sent to you. Please note that you may also receive a duplicate once the interest certificates have been officially issued to our customers. Should you have any further questions, please do not hesitate to contact us. Thanks Alex
maturity instructions
It was easy to contact your team from my account to give maturity instructions
23 kwietnia 2026
Odpowiedź od United Trust Bank
We appreciate your feedback Cisco, it is great to see contacting us was easy to give maturity instructions. Thanks Alex
Odpowiedź od United Trust Bank
Mr Martin thank you so much for your review, great to see the service you received was helpful and accurate. Thanks Alex
I wrote a letter to advise you of my…
Solved the problem now. Very good customer service when I spoke to someone.
15 kwietnia 2026
Odpowiedź od United Trust Bank
Thank you Mrs Barrie for your review, i am sorry you heard nothing from us when you sent a letter regarding change of address. We will look to amend your address soon and a colleague should be reaching out to you. Thanks Alex
Always courteous and prompt replies
21 kwietnia 2026
Odpowiedź od United Trust Bank
Mr Green we really appreciate your review it is great to hear our colleagues were prompt and courteous with their service. Thanks Alex
Odpowiedź od United Trust Bank
Thank you so much for your review, we really appreciate it and I am glad my colleagues were able to help you. Thanks Alex
New accounts
We recently moved house and customer service handled the change of address opened our new account, arranged for the 40 day account to be closed and transferred into the new account when the 40 days have expired.
All carried out very efficiently 😉
20 kwietnia 2026
Odpowiedź od United Trust Bank
Stuart we really appreciate you leaving a review. It is great to see our colleagues were able to help with all your queries quickly and efficiently. Thanks Alex
It was good to be able to open a Trust…
It was good to be able to open a Trust Reserve Deposit account online, and load the necessary documentation.
However it wasn't obvious that we wouldn't be able to open another linked account, e.g. 6 month Bond, or be able to transfer money from one account to the other without getting in touch.
When we did get in touch, accounts were opened, and funds were swiftly transferred.
15 kwietnia 2026
Odpowiedź od United Trust Bank
Sue thank you so much for this feedback and appreciate you not being made aware around transferring money between accounts. We have taken this onboard. We hope to make changes in the future that will allow this functionality. I am glad to hear that my colleagues were able to help when you contacted them. Thanks Alex
Odpowiedź od United Trust Bank
Roger thank you for your 5 star review. Thanks Alex
Odpowiedź od United Trust Bank
Eddie we thank you for leaving a review, great to see we were able to resolve your query. Thanks Alex
Customer adviser was able to solve my…
Customer adviser was able to solve my issue successfully.
20 kwietnia 2026
Odpowiedź od United Trust Bank
Ms Parr we really appreciate you leaving a review. it is great to hear that we were able to solve your issue. Thanks Alex
ISA transfer
The transfer procedure was/will be carried out by the investment company arranging transfer. If UTB carry out request then they will have fulfilled my request.
20 kwietnia 2026
Odpowiedź od United Trust Bank
Thank you Margaret for your review, it is great to hear the transfer procedure was carried out to your satisfaction. Thanks Alex
No issues at all
No issues at all. Had a great ISA rate, only transferred this year as better rate elsewhere.
Swift customer service via the chat function.
17 kwietnia 2026
Odpowiedź od United Trust Bank
Although we are sad you are leaving we understand rates change and you need to do what is best for your savings. It is great to see while with us you had no issues and you liked our chat function. Thanks Alex
Odpowiedź od United Trust Bank
John it is great to see your comment, we appreciate that you think are staff are a great help and patient. Thanks Alex
Making deposits
Apart from the fact that your website is incledibly slow to load on my computer, making transfers was easy. You do seem to have a problem with separating business and personal passwords so I have had to change my personal password twice after being warned it was temporary. I haven't used the business one recently so I hope it hasn't been similarly affected and expired.
20 kwietnia 2026
Odpowiedź od United Trust Bank
Thank you Trevor for your feedback, i am sorry to hear the website was slow when navigating. I understand that some of our emails do have the same title so can understand some confusion and will keep this feedback for future improvements. If you have logged in before on your business online banking profile this should still be the same but all of our temporary passwords do expire after 10 days. Thanks Alex
You did what you said you would do
20 kwietnia 2026
Odpowiedź od United Trust Bank
Thank you Melvin for your review. Thanks Alex
Knowledgeable Staff
On the rare occasions I can't solve my problem through the website and have to phone the staff are very Pleasant and knowledgable.
20 kwietnia 2026
Odpowiedź od United Trust Bank
Thank you so much for your comments, it is great to see that when you can not self serve on our website you have our team willing to help you with any query. Thanks Alex
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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