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Dialaphone communication was good, they kept me inform when my delivery was. But I was not happy when I received my phone because the outer package was not tape or had any seal. I look inside the box, there was my phone in its case. The case had a black seal on it with a message "DO NOT ACCEPT IF SEAL IS BROKEN CAUTION SEALED PACKAGE" . The seal was broken so I immediately called the customer service because I was concern. The customer service advisor explained the warehouse open it to check if all the item was correct before despatching. This explanation is not acceptable because the checking process should be completed before they seal the box and not to break the seal again. This had given me the impression the phone had been tampered with and the phone might not be new.

Just click on dial a phone on the web see the deal you like give em a call and bobs your uncle new phone in no time oh I got a pretty smart lap top too. For Free

I was looking everywhere for a good deal, half descent phone with a ps vita at the right tarriff, i really struggled till i came across dail a phone, very impressed, got phone plan and gift i wanted at right price, reccomending to all friends x

Dial a phone delivered the phone to the wrong city, it got stuck at royal mail so it couldnt be retrieved!! To top it off they canceled my current sim card!!

Thanks Dial a phone but I think Ill stick with Orange next time!!

The phone arrived earlier than expected. Everything great until I read how to claim cashback. When we were ordering phone they said just fill in form and send it back to claim cashback. They forgot to mention that this envolves sending a form back every so many months and doesnt start until May 2013. Bit disappointed in this how r u supposed to remember I think they are hoping you dont. It has to be sent recorded delivery to they wont accept post office receipt. Shame because everything else has been fine feel wee bit mislead.

Very friendly to deal with and very helpful.

Got a good offer on a Samsung Galaxy 3 and the phone arrived on the specified day. No problems and very happy with the phone and service. Would use again.

i bought this fone for my granddaughter as an early christmas present. she says its the best fone she has ever had. what more can i add to my teenagers views. its great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The deals on the website were very clear and, unlike some companies, they were real. One of the guys called me back and went through the best deal with me and the phone turned up the day it was promised.
Can't complain about a thing. A good company and one I'd recommend.

The lady on customer services was really pleasant and helped me pick a price plan that suited me and tried to give me the best possible price for my new phone.

Got what I wanted, when I wanted. The representative was very helpful and there have been no issues with this purchase.

I was very pleased with the whole process from start to finish it all went very smoothly and I am now using my iphone daily and wouldn't be without it.

Great website that was informative and easy to browse in order to make a decision on what phone to buy. Delivery was fast and the whole service completely hassle free. Really pleased with purchase and ticks all the boxes.

I recently decided to upgrade to samsung s3 through DAP and got a good deal, was really happy phone arrived the following day, unfortunately it was the wrong colour I had ordered white and had been sent blue. I immediately got in touch with customer services and was reassured that a pre paid returns envelope would be sent for me to send the phone back and my replacement phone would be sent out special next day delivery, but because it was saturday the envelope would be sent out on monday. The envelope arrived on tuesday I returned the phone early wednesday morning, my sim card was then deactivated which left me with no phone, I was told the phone would be delivered on friday it never arrived, I phoned again and was told it had been despatched to the depot and would prob be delivered on saturday, in the meantime I had messages saying the delivery date had changed from the 12th november to 13th november, hence to say I am still waiting now over a week and having to pay for the phone calls to try and sort out DAP problem, not happy how come they can send the wrong phone out in 24 hours but take s forever for the replacment to arrive ??

Dialaphone returned my mobile phone upgrade request within one day. The sales adviser were very helpful during the conversation, explaining carefully what would happen during my upgrade process and got me a great deal on a new Samsung Galaxy SIII.

The phone arrived within 24 hours and was connected within 48 hours as promised.

Overall a great service that I would recommend.

I was slightly nervous about ordering an iPhone from an online retailer but I have been really impressed with dialaphone. They kept me updated on the progress of the order, delivered it on the day they said they would and have provided some great after sales service. I wouldn't hesitate to recommend them.

Doing an orange up grade, all no problem. It was the best deal on a 24 month contract for the phone I wanted. Delivered on time and everything worked. As an upgrade connected in 24hrs. Logged into my orange account to check I was on the correct plan and all was fine.
They don't offer insurance. so no hard sell there. So basically this bit was great.so would be 5 stars, but ......
The one problem is the 30 day trial of the gadget help line. I wasn't told about by the rep so was surprised to see it appear, with subsequent charges if i didn't cancel. I had no trouble getting through to the Stoke based customer support centre to complain. It comes to over £80.00 pounds for the 2 years of the contract. If you want to cancel after the 30 days, there is a £5.00 admin fee !.
It is easy to cancel, via the gadget helpline website make sure you get the email with your account number on.
so a really good expierence upset by the gadget help line

So, my upgrade was a good deal: a decent plan with a discount from the monthly tariff and a shiny new phone. It arrived quickly. Great. Except the promised discount has not been applied to my account. So now I have the faff of calling, sorting it out and go knows when my balance will finally be caught up.

A bit annoying really.

This is a must know! Must have service! I stumbled across these guys looking for a competitive upgrade service for my mobi contract online. I left my details on an automated web service for an upgrade quite late one night and got a call from these guys early the next day! Not only was the Rep polite and informative but really knowledgeable and helpful, resulting in me getting me not only the phone that I wanted (after loads of research) but much cheaper than any other offers I had found.
I genuinely recommend these guys!
If I was being hyper-critical I would say that I found it difficult to speak to a human on there customer service contact numbers, but in saying that that their automated call service is easy to follow and does get you were you want be!
5 stars Dialaphone and Thankyou

They offered me a great deal better than going with Orange direct which I had always done before. Customer Advisor was really good, polite,cheerful and gave clear answer to my every question. I would go to Phone4U again next time.