True Toys Recenzje 

4973
Wynik TrustScore: 4 na 5

4,1

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 2 z 5

I purchased com creator video walkie talkie. The product was delivered on time. However, the product image stated that the product has 20 video filters but the package I received states it only has 9... Zobacz więcej

Oceniono na 5 z 5

Excellent Service From Beginning to end. Great communication fast shipping great quality toys at a good price my Granddaughter will be Thrilled. I would highly recommend. Thank you

Oceniono na 3 z 5

As I've found is the usual with true toys (bargainmax) the value is always good price and delivery speed decent. But attention taken when packaging items is woeful. If you order anything needing a n... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

After a frustrating week waiting for the supplier to respond over missing parts, I received a call from from a really nice staff member this morning to confirm that my replacement parts had been post... Zobacz więcej

Informacje dotyczące firmy

Napisane przez firmę

We're True Toys, an online toy shop for real families. We've been doing this for 14 years (you might know us better as BargainMax), so toys are something we genuinely know inside out. We've just grown up a little along the way, mostly because a lot of us became parents too, and that changed how we see everything. Delivering the true value of play We bring together the toys families love from the big names like LEGO, Mattel and VTech to exclusive finds you won't get everywhere else, all at honest prices. But we've never believed value is only about what you spend. It's about knowing what to choose and feeling good about that choice, because behind every order is a birthday, a surprise, a milestone or a memory in the making. Let kids just be kids More than anything, we believe in the true value of play. Our vision is a simple one: let kids just be kids. The kind of play that fires up imaginations, pulls families together and gives children the space to simply be children. It's what guides the toys we pick and the way we look after every family who shops with us. Our Values Everything we do comes back to four things that make us who we are: Trust Honest Prices and recommendations you can rely on. Real No gimmicks, just genuine choices for real families. Understanding We're parents, and big kids ourselves, so we get it. Energy Because play should always feel like fun


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

5 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 99% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(4973)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 755

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

Inaccurate website description

I purchased com creator video walkie talkie. The product was delivered on time. However, the product image stated that the product has 20 video filters but the package I received states it only has 9 video filters. The website description is inaccurate.

22 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Lovely item ordered Tuesday received…

Lovely item ordered Tuesday received friday, good communication by email, easy website to use first order for me and will definitely buy again, easy to put together and my boys haven't got off the swing all day.

14 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

True Toys ( True Scams)

My partner placed an order through this company for my nieces birthday present.
The POD is poor quality, it shows a bin with a house number… you can’t get to our bins as it’s stored in the back garden with access through a ginnel with multiple steps. When we queried this with TrueToys (TrueScams) a new POD was available a few days late showing my partners name printed although no date or time. We queried this again asking for a date and time, pointing out again that you can’t get access to our rear garden and that we have a ring door bell so if they can provide the date and time then we can review this but this information wasn’t available all they could do was give us a date even though the second POD provided had the date as blank.
We searched our ring door bell for DPD delivery, a driver pulls up empty handed, pressed the door bell but there was no answer (even the ring app says missed ring) and he walks back to the van. The footage of this has been sent to true toys but apparently there is nothing else they can do - we’re £60 short and true toys couldn’t care any less leaving us no option to look at a charge back through our bank.
Customer service is absolutely appalling, this has been on going since the 9th July, we’ve had to chase them for updates but I wonder if by some miracle they will contact us following a bad review…

9 lipca 2026
Opinia niezależna
Logo True Toys

Odpowiedź od True Toys

Hi Rach, thank you for your feedback. We’re sorry to hear about your experience.

Unfortunately, we’re unable to locate the order from the information provided in this review. We want to look into this further and review the delivery details with the relevant teams.

Please contact us with your order details so we can investigate and assist further.

TrueToys Customer Service Team

Oceniono na 1 z 5

Still no refund and claimed item delivered

Ordered my product on the 3rd July. Was apparently delivered on the 9th July. DPD posted a photo of the bin showing a number 16 and apparently that is confirming the address. Emailed on the 9th July and this company have tried every possibility to not take ownership and get DPD to fraudulently put someone's signature down to say it was delivered which they have not provided a timestamp from the delivery date. Numerous emails trying to explain my side and providing RING doorbell footage and got nowhere apart from them saying DPD have confirmation that it was delivered. Which is false as they haven't checked GPS tracking of the drivers location as that would of clearly shown him on a different address. Now its apparently down to the police to get involved as this company refuse to do any more in getting my refund back. Will never order from these scammers again and I hope others don't either

9 lipca 2026
Opinia niezależna
Logo True Toys

Odpowiedź od True Toys

Hi Connor, thank you for your review.

We’re sorry to hear about your experience and understand your frustration.

We take concerns regarding deliveries seriously and do not want any customer to feel that their concerns have been dismissed. We remain committed to reaching a fair resolution and are actively working with you to resolve this matter. We want to ensure it is fully investigated.

Many thanks,
Grace
TrueToys Customer Service Team

Oceniono na 5 z 5

The best toys store…

Sent me a replacement I’m very happy now 😍🥰

7 sierpnia 2026
Opinia niezależna
Logo True Toys

Odpowiedź od True Toys

Hi Lala, thank you for your review.

We’re sorry to hear about your experience and understand how frustrating this situation must be, particularly given the circumstances you’ve mentioned.

We have been unable to locate your order using the information provided in this review. We would really appreciate the opportunity to look into this and assist you further. Please contact our Customer Service team with your order details so we can locate your purchase and investigate the issue, including concerns regarding the faulty item and the return.

We look forward to hearing from you and working towards a resolution.

Many Thanks,
Grace
TrueToys Customer Service

Oceniono na 4 z 5

All sorted now

After a frustrating week waiting for the supplier to respond over missing parts, I received a call from from a really nice staff member this morning to confirm that my replacement parts had been posted out to me. They arrived arrived shortly after our call.
Thank you

10 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

BEWARE they use Evri to deliver

BEWARE they use Evri to deliver. they lied and sent a failed delivery notice of someone else's parcel with a different address. The attempted delivery was outside Evri delivery time. I ordered a garden swing and evri clamed that it fitted into a small plastic bag. Beware possible SCAM. Evri confirmed multiple failed delivery attempts. Not attempts listed on tracking. Looking more and more like a scam

7 sierpnia 2026
Opinia niezależna
Logo True Toys

Odpowiedź od True Toys

Hi Ian, thank you for taking the time to leave us a review.

We’re sorry to hear about your experience and understand your concerns regarding the delivery.

We have been unable to locate your order from the information provided in this review. We would appreciate the opportunity to investigate this further, including the delivery notification and the parcel details you received.

Please get in touch with our Customer Service team with your order number and any relevant delivery information so we can locate the order and look into this for you.

Many thanks,
Grace
TrueToys Customer Service Team

Oceniono na 1 z 5

They called me after I left a bad…

They called me after I left a bad review , good response . Told them the problem and they asked for photos to be emailed . Done this twice , heard nothing since !!!!!

10 sierpnia 2026
Opinia niezależna
Logo True Toys

Odpowiedź od True Toys

Hi Michael, thank you for taking the time to leave us a review.

We’re sorry to hear that your bike arrived with two left pedals and for the frustration caused by the difficulty in getting this resolved.

We’re pleased to have reached out to you by phone to discuss the issue and work towards a resolution. We appreciate your patience.

Many thanks,
Grace
TrueToys Customer Service Team

Oceniono na 3 z 5

Ordered 2 fish and 2 turtles

Ordered 2 fish and 2 turtles. The fish are brilliant but the turtles are pretty rubbish.

5 sierpnia 2026
Opinia niezależna
Logo True Toys

Odpowiedź od True Toys

Hi Alan, thank you for taking the time to leave your review.

We're delighted to hear that you're happy with the fish, but we're sorry to learn that the turtles didn't meet your expectations. This isn't the experience we want for our customers.

If there's a specific issue with the turtles, please don't hesitate to contact our customer support team. We'll be happy to look into this further and do our best to help.

Thank you for your feedback—it helps us continue to improve.

Many thanks,
Grace
TrueToys Customer Service Team

Oceniono na 5 z 5

Zuru Bunch O Balloons Magna Seal Set…

Zuru Bunch O Balloons Magna Seal Set seemed rare as hens' teeth so very relieved to find them on this website and to be able to get them delivered next day. They were a very well received present.

1 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

True Bargains

I am a previous customer or Bargain Max. True toys is truly amazing. My order was spot on. Was a little fiddly to order as some offers dont work at the same time so had to order 3 times to take advantage of all the offers but was free delivery so was ok Cheapest prices around and arrived within 2 days. Simply amazing Thank you very much True Toys

1 sierpnia 2026
Opinia niezależna
Oceniono na 3 z 5

Prices good, packing bad.

As I've found is the usual with true toys (bargainmax) the value is always good price and delivery speed decent. But attention taken when packaging items is woeful. If you order anything needing a non standard sized box then expect it to be rattling around loose in a huge box far bigger than necessary with no padding whatsoever and very little tape on the actual outside. Liklihood of say a nerf blaster getting damaged in transit? Sadly above average.

They need to pack their items better!

2 sierpnia 2026
Opinia niezależna
Logo True Toys

Odpowiedź od True Toys

Hi Stoo, thank you for taking the time to leave your feedback.

We're pleased to hear that you were happy with our prices and delivery service. However, we're sorry to learn that the packaging did not meet your expectations. We understand how important it is for items to be packaged securely to help protect them during transit.

Unfortunately, we have been unable to locate your order using the details available from your review. If your parcel arrived damaged or was not as expected, please get in touch with our customer support team with your order details so we can look into this further and see how we can help resolve the matter.

We appreciate your comments and have shared your feedback with the relevant team for review as we continue working to improve our service. Thank you again for bringing this to our attention.


Kind regrads,
Grace
TrueToys Customer Service Team

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