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Ordered two I phones on-line for myself & my partner from Dialaphone. Promised delivery two days later on Tuesday between 8 am and 7 pm! Partner stayed in all day for delivery then got call at 3.15 pm saying there had been a problem and because the products are "High Risk" two phones can't be ordered in one name! Had to cancel order (Which would have been wrong anyway, ordered 1 white & 1 black, 2 black being delivered) then re-order in different names for delivery two days later! When questioned why they had not rang earlier they just said that the order was only processed today!!! Very poor service and if it weren't for the £50 cash back per phone (Through Quidco) wouldn't have re-ordered through these. Upside though I get a further £20 cash back for ordering seperate by using the recomend a friend offer.
Also when trying to contact customer services to sort the problem out, had to ring in 5 times before i got to speak to a real person! Endless telephonic 'Dead Ends'!

Got a fantastic deal on an iphone 5, better by far than the highstreet and my upgrade offer.

Checkout took 2 mins, phone arrived within 48 hours. Perfect.

OK, so they tack the gadget helpline on, but so what, they're a business, what do you expect? Quick phone call and its cancelled.

Buying a new phone for christmas for my son which he's patiently been waiting for. Only to be let down now. Try Carphone Warehouse with next day delivery. Works for me every time. That's where I've just placed my order!

sometimes you just wish you hadn't bothered. It is impossible to contact this company if you have a query, such as why no further interaction after the initial order.

In a world where customer service is supposed to make your company stand out, this company has achieved this for the wrong reasons.

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Contacted by Dialaphone to arrange my upgrade. Talked through the options with the friendly sales staff member. I didn't feel pushed into making a decision but as requested, the sales girl called me back the following day at the pre arranged time. The process was simple and quick and my phone arrived a few days later. Keep up the good work Dialaphone!

From the moment of buying my new mobile phone contract with O2 through dialaphone the whole process with both companies has been very impressive. I wouldn't hesitate in recommending dialaphone to anyone - in fact, my husband has now changed his mobile provider to O2 through dialaphone :)

The offer on the phone package was good but I found the imposition of free trials of other products (that had to be cancelled individually before incurring into charges) rather frustrating

I have never bought my mobile phone from an online retailer and was doubtful whether to buy it from dialaphone. Nevertheless I came across Dialaphone and I must say I made the right choice. I ordered the new Samsung Galaxy S3 and received it in 2 days time (including order processing + despatch time). I would seriously recommend other people to buy their mobile phones from Dialaphone only.

At first I was very happy with the who service however 2 things have changed my mind.
1. The free months by rebate are off set quite some time into the future. This may be in the hope that customers will forget and not claim.
2. The Gadget help line was added without my requesting it, along with associated fees - which I will now be challenging as is my opinion this broke regulations on clear pricing without extras being automatically added later in the buying process.

kept me informed at all stagesand sorted out any problems immediately without any fuss

The service provided was great, it was prompt and most importantly they found me a good deal that couldn't be offered in retail stores.

I will recommend dialaphone to my friends.

Love this phone best yet, easy to use even for an oldie like me.

Nice phone , just like my ipod but with the phone capacity. I am annoyed you added the gadget helpline, more because I had to take the time to cancel it, you wasted my time with a pointless service, expensive too.

I ordered phone from dialaphone, reduce tariff. All was great, received a phone, had an issue with the handset, contacted dialaphone via email. The handset was replaced in a quick time, without any problems.

Can't fault with the service or Customer service I received via email.

After reading other negative reviews wasn't sure whether to go ahead, however other providers didn't appear much better. Ordered Sunday evening, emailed me immediately to confirm delivery on Wednesday, everything arrived on Tuesday - great. Phone & PS3 received in A1 condition. Very happy with service. Reviews are great, but you can't hang your hat on them!

I'd read a few bad reviews so was apprehensive about ordering from Dial A Phone but a couple of work colleagues had used them and were more than happy. I ordered over the phone so as to speak to someone and he couldn't have been more helpful. He answered all my questions, gave clear advice and information and at no point did I feel pressured or rushed. I had confirmation by e-mail of the order within minutes, another the following day to confirm dispatch and a third the day it was delivered. It arrived ahead of the expected date and the phone was perfect and far cheaper than fromon the high street. So far so good but I wouldn't hesitate to recommend them to anyone.

You offered one of the best phones (Xperia S) at a good price, delivered very fast (next morning :-)), all the info i needed on hand ...
...
but
....
i'm a little gready :-).

Would have been nice for some cash back offer to sweeten in it all even more.
Can you do that in future?

I have received an execellant service from Dial a phone customer services team with whom i have been with past so many years. I would definitely recommend my freinds to use them.

Friendly and helpful staff, quick and efficient, phone and free gift arrived next day and £10 cheaper per month than other companies! Would recommend.

Initial phone enquiry resulted in an excellent quote. No one else came close. Yes please, said I. Up to five days say DAP. Bit disappointing but brilliant deal. So..........Email Due next day......No........Email two days later says arrival two days later. Ring DAP , they say could be five days.......Bit of a rant, complete with steam!! Phone arrives next day special delivery. Result, but unnecessary hassle. Still, brilliant phone, unbeatable deal. Got there in the end.