Recently purchased this custom made shirt and the whole process was simple and organised. From sharing my measurements to confirming my order, everything was smooth. Communication was easy and straigh... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Wow! So glad I found this place! The selection of clothes, Quality and high-level fashion can’t be beat! My finest clothes are from here…I feel so stylish and up to date with my wardrobe now. I live i... Zobacz więcej
Reakcja na opinię
A Beautiful Hidden Gem in Kirkland! I had the absolute pleasure of working with the home owner and the talented designer Avi of this stunning boutique in Kirkland, and I cannot recommend them enough... Zobacz więcej
Reakcja na opinię
I placed an order in June, I got a confirmation email with a delivery date and address. I wasn’t told until days after the delivery date that the items I ordered were actually pre ordered and wouldn’t... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Urbanheer began as a little gem in Kirkland, by the beautiful marina of Lake Washington. Encouraged by our customers and community, we are now expanding our experience across the United States. We are a U.S.-based growing company, creating opportunities here at home while bringing together distinctive fashion, quality products, and thoughtful service. We are also a learning organization. Your feedback, trust, and words of encouragement are a key part of our growth. Every review, suggestion, and kind message is a gift that helps us improve. We look forward to serving you with exceptional products, responsive service, and an experience that keeps getting better.
Dane kontaktowe
1260 Carillon Point, 98033, Kirkland, Stany Zjednoczone
- customercare@urbanheer.com
- urbanheer.com
4,0
Dobra
110 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Urbanheer
Thank you for your kind words! We're thrilled to hear that you're happy with our service and look forward to the opportunity to serve you again in the future.
Their T-Shirts and Shoes are absolutely out of the world!
The fitting is excellent, so is the style and material! We love wearing UrbanHeer!
12 września 2023
Opinia niezależna
Odpowiedź od Urbanheer
Thank you for your wonderful feedback! We're thrilled to hear you love the fit, style, and material of our clothing. Your support means the world to us. Enjoy your UrbanHeer wear and please don't hesitate to reach out if you need anything else!
Been a customer of UH since 2022
Been a customer of UH since 2022. All the products that i've ordered are premium and genuine. The shopping experience is seamless and products are worth the wait considering that the products are imported from Europe. The customer service team is responsive to my emails notifying me about the product shipment status. Highly recommend them, its a one stop shop for all the luxury products.
20 marca 2024
Opinia niezależna
Odpowiedź od Urbanheer
Thank you for being a loyal customer since 2022! We're thrilled to hear that you've enjoyed our premium and genuine products, as well as the seamless shopping experience at Urbanheer. We appreciate your patience with the shipping times, especially considering the international journey our products make. Thank you for your kind words about our customer service team and for recommending us. We're grateful for your continued support and look forward to providing you with more luxury products in the future!
Like the others I placed 2 orders on…
Like the others I placed 2 orders on 4/14/2024 and I did receive confirmation of each order. Then 2 days later I received an email for each order stating that their European Warehouse was experiencing processing and shipping delays but they are working on it. The Company called to apologize for the delay and has since kept me informed. I have placed additional orders and the service has been fantastic.
15 kwietnia 2024
Opinia niezależna
Odpowiedź od Urbanheer
Thank you, Matthew, for the quick call and for your time. The delay is due to customs, but we expect your order to be delivered early next week. We will keep you updated on the progress. Thanks for shopping with us!
I did my first purchase and loved the…
I did my first purchase and loved the fit of my new jacketas recommended by friend. I usually don’t do online shopping for luxury but enjoyed my experience with Urbanheer
1 kwietnia 2024
Opinia niezależna
Odpowiedź od Urbanheer
We're so pleased to hear that you loved the fit of your new jacket and enjoyed your first online luxury shopping experience with us at Urbanheer! Thank you for giving us a try on your friend’s recommendation. We're here to ensure every purchase is just as satisfying. Looking forward to seeing you shop with us again!
Urban Heer is a refreshing addition to…
Urban Heer is a refreshing addition to the fashion and lifestyle scene. Their products are of good quality, and their daily offers make it easy to try out new styles affordably. Whenever I’ve had a question, their customer service team has been helpful and responsive, enhancing the overall shopping experience. If you’re looking for something new in your wardrobe, Urban Heer is worth checking out.
17 kwietnia 2024
Odpowiedź od Urbanheer
Thank you for the kind words! We're glad to hear that you're enjoying our products and finding our daily offers helpful. It's great to know our customer service team has been able to assist you effectively. We look forward to bringing you more exciting styles at Urban Heer!
Very poor experience, product never received
I wish I could give no stars. I had the same experience as the prior reviewer but sadly didn’t see her review until after I made my purchase. Urbanheer.com took my money but never sent a confirmation email and when I called their customer service number, it went straight to an automated voicemail that sounded like a smart phone’s voice mail. I emailed them a few times inquiring as to the status of my order and not only did they never respond, I didn’t even receive an automated acknowledgement of my email. I ended up filing a dispute through my credit card company. Only after that dispute was resolved did Urbanheer reach out to me.
UPDATE 4/19/24: Received a call from the company yesterday due to my bad review here. Their position is that I never supplied my email address in my order, however I don't believe that to be the case since I am receiving other non-order related marketing emails from them. Also, I have still never received the shoes, despite what they say in their response. Perhaps they are a newer company with a lot of operational hiccups to work out, but at the end of the day, this was my experience with them.
10 marca 2024
Opinia niezależna
Odpowiedź od Urbanheer
Thank you for sharing your order details. We apologize for the confusion earlier. After investigating the issue, we found that there was an error with the email provided during the order process. We're glad to confirm that your shoes have been delivered ahead of schedule via DHL, and you should have received the delivery confirmation by now. At Urbanheer.com, we strive to be customer-centric and value both your time and money. We hope this resolution transforms your experience and we look forward to serving you again in the near future.
Horrible Service
I placed an order on January 2, 2024. The confirmation email indicates I would receive my delivery by 01/15/2024. As of 01/17/2024 the tracking site indicates that my package has not even left the store. I have sent two emails to the company inquiring as to when it would ship. They have not responded to either of the emails. After an extensive search to find their customer service number, I called to ask about the package. First, it was an automated message, like one that a person would have on their personal cell phone. It made no mention of the company' name. I left a voice mail on 01/15/2024 and they have not returned my phone call. I will be calling my credit card company today to get my refund on the nearly $300 order. This is flat out ridiculous.
17 stycznia 2024
Opinia niezależna
Odpowiedź od Urbanheer
We apologize for the inconvenience caused by the delay in your order. Sometimes, with overseas orders, there are factors beyond our control. However, your end-to-end experience is very important to us. It seems there was a hold-up due to excise processes as your items were imported. We take full responsibility for this and are actively working to resolve the issue. We value your experience and are committed to turning this into a positive one. A member of our team will be reaching out to you via phone to discuss this matter further and ensure it is resolved to your satisfaction. We appreciate your understanding and patience as we work to make this right for you. We look forward to serving you better in the future. We can be reached at customercare@urbanheer.com and we will reply within 4-8 business hours.
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