Urbanheer Recenzje 

Incredible jacket and fantastic quality!!!!!

Placed an order for a pair of jeans as a Christmas gift in November. Item did not ship for weeks, tried chasing them to find out when it would ship but just got blown off. Finally, more than two weeks after the order was placed and 10 days before Christmas, they cancelled the order saying they were unable to fulfill it. The website says it was a "high risk order" - the same item is for sale on many sites, including Amazon!!!! I would never order from this site again, they are unable to fulfill even basic orders and will wait weeks to let you know.

I told the people about not finding my product. They did not care. They didn't even follow up. Awful service and once finding the product it was completely different from the picture. If I could give zero stars I could.

Edit: it was said that it was delivered. Correct! ☺️. It was not delivered to the place the company said. When I reached out I was given nothing back. It takes being personal over robotic.

2nd edit: I was not called. There was no missed calls. I was not responded to by email. This company can say they did this and that (yet didn't), but I'm sitting here fully aware that the communication was awful and basically non existent. I now have an item I will probably never wear that cost me much more than I should've spent.

Update: Well, I was totally wrong. The item arrived on time and CS reached out to me both via phone and email. The product itself was packaged well and high quality. I'll be back- sorry for the Christmas panic!
I might update this if I ever receive the coat I paid extra for expedited delivery. Almost a week later my status still shows they haven't even located my item. The part that makes me really anger is another company had the coat in hand, but I ordered from here for expedited delivery. The date I was given before ordering is NOT going to happen. Contacted support and not a word. I won't be ordering from here again and it doesn't look like I can cancel my order because I would if I could.

Great build quality - the black marble top and gold-plated base look stunning. The curved design adds a sleek touch. Excellent attention to detail, and the white glove service made delivery smooth and professional. Very happy with this piece.

I absolutely love the jackets I ordered! It fits perfectly, whether I’m dressing up or keeping it casual and incredibly comfortable for everyday wear. Overall, an excellent purchase from UrbanHeer and definitely worth the price. Highly recommend!

I've been looking for a thick, warm hoodie that feels soft and premium. I came across Urbanheer and found some styles that were very close to what I was considering but to be honest I was a bit skeptical as I never purchased from Urbanheer. But I'm genuinely happy that I looked positive reviews on product quality and decided to purchase one for myself. The hoodie I got is exactly what I was looking for - even a bit better. Thick, warm, and very well-made. The fabric feels luxury, the stitching is clean and baggy style make it look very stylish. The reason I am sharing this review is actually because of overall experience. They are very reachable and responsive. They have some great stand out styles for season and shopping experience is very smooth. I have already have 2-3 items in my favorites, and looking to buy more for the holiday season. Hoping for more discounts during Black Friday time.

I haven’t gotten an update on my order or an response from customer service yet and I’ve emailed Twice my order is supposed to arrive tomorrow and I highly doubt that it will! At this point I need a response on my order status or please return me my money!

EDIT: While it was difficult to get into contact with this company initially, they have satisfactorily responded to my needs and helped me exchange, and eventually return my shoe when I decided it wasn't the right fit. I still think they should have a customer service phone number you can call.

Company has no way to contact them about a return. I tried the customer service email listed on their website multiple times, with all the necessary details. All I got was an automatic reply saying they'd get back to me. I bought a shoe a half size too big and just needed an exchange. Now I'm outside 30 days, with no reply. I wrote them 2 days after receiving my product.

I first saw Urbanheer on Instagram featuring a black denim and floral appliqué jacket. I could not believe how reasonably priced it was and ordered it immediately. It arrived today and it is truly a work of art. Cannot wait to wear it. Urbanheer kept me updated on progress and my beautiful new jacket is ready to be worn.

Friendly team, fair prices, and wonderful customer service!

Awesome selection of items! Great customer service.

Amazing store with authentic premium brands! I’ve ordered many times from their website and always received top-quality items on time. Their Kirkland boutique by the water is beautiful and offers a great shopping experience. Highly recommend!

Very bad quality and torn dress as been snt dont ever buy any products from this brand they dont have returning option i want to return I don't want to waste my money to this Ultimate worst website

I discovered Urban Heer through a friend’s recommendation and decided to give it a try. Absolutely in love with new dress that I had ordered. The fabric is excellent and style is unique! Definitely going to be shopping again.

I placed an order on July 21st for a dress I needed for for today (Aug 1st). I paid $45 to ensure I get it by July 29. The 'view my order' page has never been updated. I have followed up twice with customer service by email and have not received a response. Meanwhile I'm getting promotional emails...

Never heard of this company so I did a little online researching and felt ok about the reviews. I ordered and my credit card was charged on July 3, 2025. On July 20 I sent an email because I still have not received anything. No one responded to the email but shortly thereafter I received an email that my items have shipped w/a tracking number. When I look at the order itself it only says that one item shipped, not even sure what happened with the second item??? No explanation, no contact. Then when I look up the tracking information it says only that a label was created. I call today and I'm told that they will contact the carrier and get back to me in a few hours?I'm about to contact my credit card company.

Update: I just got a call from the company and they apologized and said I should have the dress by the end of the week. I will update the rating once it is received.

I ordered a dress 3 weeks ago and the status still says paid and unfulfilled. I have emailed and do get responses but no answers. I really need this dress for a wedding. There are no contact numbers to speak to anyone , I find it frustrating. When I ordered it , shipping said July 15.

I ordered a hoodie from Urbanheer in March for my granddaughter and paid by PayPal. I realized a couple of months later that I never received it. When I asked about it I received a couple of vague emails. I opened a case on PayPal. Urbanheer sent a tracking number to me and PayPal saying it had been delivered in June. When I went to my local post office they said it had been delivered to another address and they had a picture of a tiny package which was not big enough to be a hoodie. I think they called it fraudulent postage and they get four or five a day. PayPal closed the case because it looked like the hoodie was delivered but it was not. I believe I was scammed by Urbanheer so buyer beware.

Before ordering I checked the reviews. Some great and some not so great. Keeping in mind that you cannot please everyone I eventually did order. I was a little hesitant as my order was a little expensive so I had some worry over losing my money. I am glad I ordered! I was already familiar with the Brand name of the clothing I ordered so I knew they were pretty true to size. PART of my order came very quickly and part of it was on back order. I had fantastic communication from Jasmine at Urbaneer throughout and received my entire order once the back order shipped and am really happy.