Urbanheer Recenzje 

110
Wynik TrustScore: 4 na 5

4,0

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Recently purchased this custom made shirt and the whole process was simple and organised. From sharing my measurements to confirming my order, everything was smooth. Communication was easy and straigh... Zobacz więcej

Oceniono na 5 z 5

Wow! So glad I found this place! The selection of clothes, Quality and high-level fashion can’t be beat! My finest clothes are from here…I feel so stylish and up to date with my wardrobe now. I live i... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

A Beautiful Hidden Gem in Kirkland! I had the absolute pleasure of working with the home owner and the talented designer Avi of this stunning boutique in Kirkland, and I cannot recommend them enough... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I placed an order in June, I got a confirmation email with a delivery date and address. I wasn’t told until days after the delivery date that the items I ordered were actually pre ordered and wouldn’t... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z odzieżą kowbojską
  2. Sklep z odzieżą aktywną
  3. Projektant mody
  4. Dom mody haute couture

Napisane przez firmę

Urbanheer began as a little gem in Kirkland, by the beautiful marina of Lake Washington. Encouraged by our customers and community, we are now expanding our experience across the United States. We are a U.S.-based growing company, creating opportunities here at home while bringing together distinctive fashion, quality products, and thoughtful service. We are also a learning organization. Your feedback, trust, and words of encouragement are a key part of our growth. Every review, suggestion, and kind message is a gift that helps us improve. We look forward to serving you with exceptional products, responsive service, and an experience that keeps getting better.


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

110 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(110)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 51

Napisz recenzję
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Oceniono na 5 z 5

Smooth custom made shopping experience.

Recently purchased this custom made shirt and the whole process was simple and organised. From sharing my measurements to confirming my order, everything was smooth. Communication was easy and straight forward. A great option if you are looking for something closer to your fit. I usually don’t see this option while shopping online.

12 września 2026
Oceniono na 5 z 5

Wow! Ordering more now!

Wow! So glad I found this place! The selection of clothes, Quality and high-level fashion can’t be beat! My finest clothes are from here…I feel so stylish and up to date with my wardrobe now. I live in Phoenix but found Urbanheer in Kirkland,WA. I’ll definitely be shopping online from this place!!

30 sierpnia 2026
Opinia niezależna
Logo Urbanheer

Odpowiedź od Urbanheer

Thank you so much for the wonderful words! We’re thrilled you found Urbanheer and love the selection, quality, and style. It means a lot to know you feel confident and current in pieces from us.

We’re especially grateful to welcome you from Phoenix to our growing Urbanheer community. We look forward to serving you online and helping you discover many more favorites ahead. ❤️

Oceniono na 5 z 5

A Beautiful Hidden Gem in Kirkland!

A Beautiful Hidden Gem in Kirkland!
I had the absolute pleasure of working with the home owner and the talented designer Avi of this stunning boutique in Kirkland, and I cannot recommend them enough! From the moment you step inside, it is clear that so much thought, care, and passion went into every square inch of the space.
The store design is absolutely beautiful-elegant, welcoming, and perfectly curated. What truly sets this boutique apart, however, is the experience of working with the team and owner. They are incredibly pleasant, warm, and attentive, making the entire process an absolute joy. The pricing is very reasonable for the high quality they deliver. If you are looking for a wonderful experience and exceptional design, this is the place to go!

4 września 2026
Opinia niezależna
Logo Urbanheer

Odpowiedź od Urbanheer

Thank you so much for your thoughtful words and for being part of bringing our Kirkland studio to life. We truly appreciate your recognition of Avi, the team, and the care behind every detail.

Urbanheer was created to offer something distinctive—beautiful design, authentic quality, and a warm, personal experience. Your “hidden gem” description means a lot to us. We look forward to welcoming you back and serving you and your loved ones for many seasons to come.

Oceniono na 1 z 5

Buyer beware

Buyer beware. My order has been stuck on "order confirmed" for two weeks. I have called and sent messages for a status update with no response.

27 sierpnia 2026
Opinia niezależna
Logo Urbanheer

Odpowiedź od Urbanheer

Thank you for speaking with our Client Services team.

Your order has shipped, and tracking has been shared by email. Rest assured, your purchase is secure with Urbanheer, and our team remains accountable throughout the experience.

Oceniono na 1 z 5

Scammer drop ship website

I placed an order in June, I got a confirmation email with a delivery date and address. I wasn’t told until days after the delivery date that the items I ordered were actually pre ordered and wouldn’t be shipped until mid-end of July. There was nothing on their website stating it was pre order items. It is now almost the end of August and there is no update on my order and customer service doesn’t respond.

10 czerwca 2026
Opinia niezależna
Logo Urbanheer

Odpowiedź od Urbanheer

Thank you for sharing your concern. We’re sorry this experience has not met the standard we expect.

For clarity, Urbanheer is not a dropshipping business. We own and develop merchandise, work directly with manufacturers, and also source selected products through established supplier relationships. Customers can also visit our waterfront studio in Kirkland, Washington to experience Urbanheer products in person.

We are actively investigating your concern to understand exactly what happened. Rest assured, we will go the extra mile to address this and make it right.

We have tried reaching you by phone and have also followed up by email. We are eager to connect directly, provide a clear update, and resolve this as quickly as possible.

— Urbanheer Customer Experience

Oceniono na 5 z 5

Black Linen Tie Blouse

I had purchased this blouse while on vacation. I loved it so much I wanted another color. I was able to locate o e on the Urbanheer website. It was less expensive. The ordering was alittle tricky, not all the colors they had available showed up on a search, but it worked out. They kept me updated on the delivery which was great since I was hoping to wear the blouse for an event. I will definitely be ordering more from them.

20 lipca 2026
Opinia niezależna
Logo Urbanheer

Odpowiedź od Urbanheer

Thank you so much for sharing this! We’re delighted you found another color you love and that it arrived in time for your event. We also appreciate your feedback on the search experience—we’re continually improving it. We look forward to styling you again soon.

Oceniono na 5 z 5

So wonderful!

So wonderful! The staff was so kind. The shop is in such a beautiful location and has a wonderful variety of clothing. I would highly recommend visiting their Kirkland storefront <3

17 lipca 2026
Opinia niezależna
Logo Urbanheer

Odpowiedź od Urbanheer

Thank you so much for your kind words! We're delighted you enjoyed your visit to our Kirkland boutique. It was a pleasure having you, and we truly appreciate your recommendation. We look forward to welcoming you back soon!

Oceniono na 1 z 5

DO NOT BUY FROM URBANHEER

Do NOT buy from Urbanheer.

I placed an order on Jul. 1, received a confirmation, and three weeks later, my order still hasn't even shipped. It is now more than a week past the promised delivery date, and the company has completely vanished.

I have repeatedly tried reaching out through both emails and phone calls, only to be met with total radio silence. Taking customers' money and refusing to ship products or answer basic support channels is completely unacceptable.

Save yourself the money, time, and massive headache. SHOP SOMEHWHERE ELSE



Update:
Only after they saw this review, a guy from urbanheer called me and finally decided to send me my package (which they should have a month ago).

Guess what. After another two weeks of waiting, I get the wrong order delivered. I won’t say this twice: NEVER BUY FROM URBANHEER. THEY ARE TERRIBLE AT CUSTOMER MANAGEMENT, SUPER LATE SHIPPING (ONLY AFTER A NEGATIVE REVIEW THEY WILL RESPOND), AND ADMITTED TO HAVE “INTERNAL ISSUES” THAT CAUSE ALL THE DELAYS.

Did I also mention it’s my second time buying from them. They gave me a $20 coupon to make up for the first time they messed up. And wow, did they prove me wrong. An even worse situation/management after they promised this won’t happen again.

22 lipca 2026
Opinia niezależna
Logo Urbanheer

Odpowiedź od Urbanheer

We’re sorry to hear of your concerns. Our records show the selected style was delivered, and we have offered a replacement in any available color. We remain committed to resolving the matter fairly and with care.

Oceniono na 3 z 5

Semi-smooth experience

Purchased item was not delivered initially, but customer service has been responsive after receiving a complaint.

3 maja 2026
Logo Urbanheer

Odpowiedź od Urbanheer

Thank you for reaching out. We’ll contact you tomorrow morning to resolve this promptly.

Oceniono na 5 z 5

Great quality and fast shipping

Great quality and fast shipping! Ordered a pink gingham athletic dress and love it. Great quality and at a very competitive price. The shipping was fast and easy to track. Would definitely buy from here again.

17 lipca 2026
Opinia niezależna
Logo Urbanheer

Odpowiedź od Urbanheer

Thank you for your thoughtful review. We’re delighted you loved the pink gingham dress and enjoyed the quality, value, and seamless delivery experience. We look forward to welcoming you back.

Oceniono na 5 z 5

Beautiful custom outfit and excellent service.

I ordered a custom dress for a special occasion first time from Urbanheer and it was really a great experience. The order process was easy, to give my measurements and select the style. The dress looks great on me with high quality fabric and perfect fit. I am very happy with quality and service. I will order again very soon.

17 lipca 2026
Opinia niezależna
Logo Urbanheer

Odpowiedź od Urbanheer

Thank you for choosing Urbanheer for such a special occasion. We’re delighted that the custom experience felt seamless and that the dress delivered the perfect fit, quality, and finish. We look forward to creating something beautiful for you again.

Oceniono na 5 z 5

Urbanheer

What company have you done business with that sincerely appreciates an appreciative customer (which was earned btw) and sends a "mystery gift"? THIS COMPANY DID JUST THAT! I am blown away...something I never expected and never experienced previously. Thank you Urbanheer for appreciating your customers and showing it! Wow is all I can say. Phyllis St Michael

1 lipca 2026
Opinia niezależna
Logo Urbanheer

Odpowiedź od Urbanheer

Thank you, Phyllis. Your thoughtful words truly mean a great deal to our team. We’re grateful for your support and look forward to serving you again.

Oceniono na 1 z 5

Not a good experience

Not a good experience. Not sure why they have so many good reviews, when they haven’t shipped my order in 2 weeks and haven’t been responding to emails. Also have different emails listed on social media accounts. Almost as if social is more important than customer care. Probably gonna dispute the purchase.

9 lipca 2026
Opinia niezależna
Logo Urbanheer

Odpowiedź od Urbanheer

Thank you, Amber, for the quick call and SMS acknowledgment. We’re glad we could resolve the matter promptly and appreciate the opportunity to make things right.

Oceniono na 5 z 5

Great shoes

Great shoes, they fit perfectly and very comfortable and look great. I’m still getting a lot of compliments on them.

5 maja 2026
Logo Urbanheer

Odpowiedź od Urbanheer

Thank you for your kind review. We’re glad the shoes fit perfectly, feel comfortable, and are earning compliments. We truly appreciate the opportunity to serve you.

Oceniono na 5 z 5

Great and friendly customer service

Great quality and delivered efficiently, well priced... my daughter loves her dress!

18 maja 2026
Logo Urbanheer

Odpowiedź od Urbanheer

Thank you for your kind words. We are delighted you enjoyed the quality, value, and seamless delivery experience. We appreciate your support and look forward to serving you again.

Oceniono na 5 z 5

Absolutely wonderful customer service

Absolutely wonderful customer service. We selected a dress for an ensemble of 11 dancers and they found the right fit for each dancer. The dancers looked incredible. Can’t recommend them enough!

3 listopada 2025
Opinia niezależna
Logo Urbanheer

Odpowiedź od Urbanheer

Thank you for your wonderful review. It was our pleasure to assist with outfitting your entire dance ensemble. We're delighted that every dancer found the right fit and that the group looked incredible on stage. Your trust and recommendation mean a great deal to us, and we look forward to serving you again in the future.

Oceniono na 5 z 5

im a shapely women and like secured…

im a shapely women and like secured quality garments and my purchase was just that. I will definitely be purchasing again! Thanks!+

2 maja 2026
Logo Urbanheer

Odpowiedź od Urbanheer

Thank you so much! We’re so glad the fit and quality felt right for you. Can’t wait to have you back again 🤍

Oceniono na 5 z 5

First time ordering from this retailer

First time ordering from this retailer. I ordered the wrong size and sent an email shortly thereafter asking if they could switch sizes and they were able to do that without any trouble whatsoever. I always appreciate quality products and great customer service from someone I do business with. I will be a return customer.

2 maja 2026
Logo Urbanheer

Odpowiedź od Urbanheer

Thank you so much for your kind words. We’re glad we could help with the size change and that you enjoyed both the quality and service. Truly appreciate your support and look forward to having you back again 🤍

Oceniono na 5 z 5

Urbanheer provided great service. Received my order quickly!

Urbanheer provided great service! Love my recent purchase! Would definitely recommend this company and plan to purchase from them again. Great quality!

2 maja 2026
Logo Urbanheer

Odpowiedź od Urbanheer

Thank you so much for your support! We’re so glad you loved your purchase and had a great experience with us. Can’t wait to have you shop with Urbanheer again 🤍

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