Recently purchased this custom made shirt and the whole process was simple and organised. From sharing my measurements to confirming my order, everything was smooth. Communication was easy and straigh... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Wow! So glad I found this place! The selection of clothes, Quality and high-level fashion can’t be beat! My finest clothes are from here…I feel so stylish and up to date with my wardrobe now. I live i... Zobacz więcej
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A Beautiful Hidden Gem in Kirkland! I had the absolute pleasure of working with the home owner and the talented designer Avi of this stunning boutique in Kirkland, and I cannot recommend them enough... Zobacz więcej
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I placed an order in June, I got a confirmation email with a delivery date and address. I wasn’t told until days after the delivery date that the items I ordered were actually pre ordered and wouldn’t... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Urbanheer began as a little gem in Kirkland, by the beautiful marina of Lake Washington. Encouraged by our customers and community, we are now expanding our experience across the United States. We are a U.S.-based growing company, creating opportunities here at home while bringing together distinctive fashion, quality products, and thoughtful service. We are also a learning organization. Your feedback, trust, and words of encouragement are a key part of our growth. Every review, suggestion, and kind message is a gift that helps us improve. We look forward to serving you with exceptional products, responsive service, and an experience that keeps getting better.
Dane kontaktowe
1260 Carillon Point, 98033, Kirkland, Stany Zjednoczone
- customercare@urbanheer.com
- urbanheer.com
4,0
Dobra
110 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Seamless Shopping Experience with UH: Fast shipping and Excellent Service
We ordered a Salad bowl and Cake server set from UrbanHeer . I was impressed with its elegant design and high quality build . The entire shopping experience was seamless!
My items arrived securely packed and in perfect condition.
14 czerwca 2024
Thank you so much Urbanheer.
Thank you so much Urbanheer.
I got my shoes yesterday and it was as good as it looks in the pictures. this is my first time experience with you people and i am very much satisfied what i got & the quality of the shoe is actually amazing.
Thank you so much again
11 czerwca 2024
mandando por lo menos el tiempo de…
mandando por lo menos el tiempo de entrega del producto , no me gusto comprar en esta pagina , no dan ningun estimativo de entrega , poco insegura
10 czerwca 2024
Odpowiedź od Urbanheer
Primero, gracias por hacer múltiples pedidos en Urbanheer. Valoramos tus comentarios y nos aseguramos de ser una empresa de moda y estilo de vida 100% confiable que te encantará. Hemos implementado un cambio importante en nuestro proceso de seguimiento, con la capacidad de rastrear directamente en nuestro sitio web con capacidades de idioma local. Además, hay un proceso en el que recibirás notificaciones en cada paso del camino. Puedes optar por recibir o rechazar estas notificaciones. También puedes descargar nuestra aplicación móvil para recibir las alertas. Nos esforzamos por mejorar cada día y esperamos seguir sirviéndote. Puedes obtener más información en nuestra página de preguntas frecuentes de Urbanheer. Aquí está el enlace: Urbanheer FAQ.
I got 3 dresses from @Urbanheer.com
I got 3 dresses from @Urbanheer.com. Amazing experience, Excellent and prompt service.
thanks a lot for these beautiful dresses :)
11 czerwca 2024
Got my order resolved so everything…
Got my order resolved so everything worked out great good company to order from.
8 czerwca 2024
Odpowiedź od Urbanheer
Thank you for your feedback! We value you as our customer and look forward to continuing to serve you with great products and service.
I like that I can pay with Amazon
12 czerwca 2024
Odpowiedź od Urbanheer
Thank you! Giving customers options with a seamless shopping experience is our core imperative, and we're glad to hear you like the Amazon payment option. The product you ordered is very popular and high quality—we hope you enjoy it!
Happy! Found exactly what I was looking for
Found exactly what I was looking for - beige too matching with comfort lowers. The delivery tracking is great and customer care team very responsive. There stock gets over very fast, perhaps due to high demand. Will buy again definetely.
7 czerwca 2024
Odpowiedź od Urbanheer
Thank you for your wonderful feedback! We're thrilled to hear you found exactly what you were looking for and that you had a great experience with our delivery tracking and customer care team. Due to high demand, our stock does run out quickly, but we appreciate your understanding. We look forward to your next purchase!
No receip/order confirmation and no…
They messed up the original order, but attempted to make it right.
18 maja 2024
Odpowiedź od Urbanheer
Thank you for your quick call. We are inquiring about why you did not receive our email. We appreciate your time on the phone and your kindness in addressing the issue promptly. We look forward to serving you.
Best regards,
Urbanheer Customer Care
I gave this place a try and ordered…
I gave this place a try and ordered even though I never heard of them before. I received an email saying the product was actually out of stock. And I wanted to make sure the company refunded me so I emailed them. They did. And I received a call the next morning after sending them an email and the person on the phone was very polite and friendly apologized and even is sending me something small as an incentive which I do appreciate. So from being upset I am now willing to try them out again for a future purchase due to the really good customer support I received to my problems. They are a new company however and have some things they still need to sort out. Adding a phone number for customers to call or a live chat would be a nice addition.
27 maja 2024
Opinia niezależna
Odpowiedź od Urbanheer
Thank you for choosing Urbanheer and sharing your valuable feedback! We're delighted our customer support team could assist you promptly and effectively. We are a learning organization, and customers like you are part of our learning culture as we aspire to deliver superior value with our services, products and an end-to-end experience. We will take your suggestion and make sure it's easy to find our phone number. We appreciate your understanding and look forward to serving you!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
Beautiful Tray
My another wonderful purchase from the UrbanHeer. This beautiful white tray is of great quality, sturdy and with a crisp clean finish and design. This looks stunning as a centre piece on my living room coffee table, as well as makes a great functional household item. I would highly recommend it to anyone looking for an eye catching art deco style tray, that also offers excellent functionality and value.
18 maja 2024
Odpowiedź od Urbanheer
Thank you so much for your wonderful feedback! We're thrilled to hear that you love the white tray and that it adds a stunning touch to your living room. Your recommendation means a lot to us.
We're committed to providing both style and functionality in our products, and it's great to know we've met your expectations. If you need any further assistance or have any questions, please feel free to reach out.
Looking forward to serving you again!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
Everything was fast and sexy
Everything was fast and sexy. I strongly recommend Urbanheer if you love fashion and style.
13 maja 2024
Odpowiedź od Urbanheer
Thank you for your fantastic feedback! We're delighted to hear that you had a great experience with us. Your recommendation means a lot, and we're thrilled to know you love our fashion and style.
If you need any assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
Very pleased with quality, fast delivery and service
Very pleased with quality of outfits I recently purchased from Urbanheer. The fit is perfect and fabrics high quality. I requested fast delivery, customer service team was very responsive and received items ahead of time. Will buy again.
15 maja 2024
Odpowiedź od Urbanheer
Thank you for your wonderful feedback! We're thrilled to hear that you're pleased with the quality and fit of the outfits you purchased. We're also glad our customer service team could meet your delivery needs promptly.
We look forward to serving you again soon!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
Unexpectedly pleasant experience
My order was processed and delivered very fast. I'm totally satisfied. Thank you guys for your work!
1 maja 2024
Opinia niezależna
Odpowiedź od Urbanheer
Thank you for your kind words! We're delighted to hear that you are totally satisfied with the speed of your order processing and delivery. Your satisfaction is our priority.
We look forward to serving you again!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
It was a great experience shopping from…
It was a great experience shopping from UrbanHeer.
The best part is cash on delivery which made me more confident about the delivery and quality of service.
The quality of the product is really good. The price really justifies the product and quality.
12 maja 2024
Odpowiedź od Urbanheer
Thank you for your fantastic feedback! We're thrilled to hear that you had a great shopping experience with UrbanHeer. We're glad that our cash on delivery option provided you with confidence in our service and delivery.
It's wonderful to know that you are satisfied with the quality and pricing of our products. We look forward to serving you again soon!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
Love this spoon set!
Highly recommend this spoon set! The sleek design adds a touch of sophistication to my kitchen, and the quality is unmatched for the price. The craftsmanship is evident, and each spoon feels well-made.
12 maja 2024
Odpowiedź od Urbanheer
Thank you for your glowing review! We're delighted to hear that you love the spoon set. It's great to know that the sleek design and quality craftsmanship have added a touch of sophistication to your kitchen.
Your recommendation means a lot to us. We look forward to serving you again soon!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
Love the collection.
Love the collection of active wear, brand like Niki biki, Kimberly C at Urban Heer. I bought a crop top from UH. Timely delivered. Loved the quality and I will shop more.
11 maja 2024
Odpowiedź od Urbanheer
Thank you for your wonderful feedback! We're delighted to hear that you love our collection of activewear, including brands like Niki Biki and Kimberly C. We're glad the crop top was delivered on time and met your quality expectations.
We look forward to serving you again soon!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
Service Feedback
Placed my 1st order at Urbanheer for an Under Armour Cap. By mistake i ordered the wrong size and i called their customer care number to request for size change. The service team answered the call promptly and was able to accommodate my size change request. Eagerly waiting to receive the product.
10 maja 2024
Odpowiedź od Urbanheer
Thank you for sharing your experience! We're glad to hear that our customer care team was able to promptly assist you with the size change for your Under Armour cap. We appreciate your patience and are excited for you to receive your product.
If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
Impressed with the collection and…
Impressed with the collection and service. I purchased cool summer accessories and love them. The delivery was fast, items brand new. Will order again,
5 maja 2024
Odpowiedź od Urbanheer
Thank you for your kind words! We're thrilled to hear that you are impressed with our collection and service. It's great to know that you love the cool summer accessories and that the delivery was fast.
We look forward to serving you again soon!
Best regards,
Customer Care, UrbanHeer
customercare@urbanheer.com
Trying to order twice has been a joke.
Twice now I've made an order. The first time I had no contact, it just never came. And I had to reach out and request confirmation of shipping which I never heard back about so then I had to go and request a refund. Ridiculous.
Second time, I tried to order the same dress as I really want that dress. Placed the order, got the confirmation. Only to have 2 Days later a refund put into my account with no explanation as to why I was getting refunded.
I will not be shopping with you ever again, I've taken this to social media, and I will explain given any opportunity why I don't buy from you.
Awful experience.
Editing as you replied to me two hours ago, and then edited your reply to me to add that additionally you've tried to call me. Calling me, After I've reviewed you for your lack of contact through two processes, with your company, is Not customer service. Not once through either process of shopping with you did you let me know you were out of Anything I was purchasing. The first time I had to reach out through my payment method as I hadn't received any notice of shipping or anything and it had been over a week. Then, still no contact from you, just reimbursement.
Then, when I tried to purchase again, and got a shipping confirmation, I was surprised to receive a reimbursement two days later, no email or explanation.
Seriously, it was ridiculous. No, at this point, calling me will not fix anything.
29 kwietnia 2024
Odpowiedź od Urbanheer
Thank you for your feedback! We truly value your input as it helps us improve and serve you better. We understand that you really like the dress and recognize that our summer dresses are in high demand. We apologize for any inconvenience caused by the delay. We did our best to get it shipped promptly, but unfortunately, during the processing we found the item is not shippable and restocking took longer than expected. Because we did not want to keep you waiting, we issued a refund. Additionally, we offered alternatives and a gift card to ensure you still have a pleasant shopping experience. We are responsive to your needs, which prompted us to reach out by phone in an effort to resolve the issue. As a learning organization, we see this as a vital opportunity to enhance our processes. Your experience is incredibly important to us, and we are dedicated to making things right.
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