As other people wrote - a scam. A subscription, not mentioned anywhere in the ticket purchase flow was added by a small checkbox, which looked like terms and condition of ticket purchase agreement. I... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Whilst abroad, on my iphone, I purchased what I thought was a one off fast-track service through the airport for my return trip. Feel foolish for two reasons: (1) I still had to queue for an hour t... Zobacz więcej
Reakcja na opinię
Total scam - taken 3 months of 'subscription' to something i haven't signed up for... As in other reviews, paid for express fast track at an airport when returning home back in beginning of August... Zobacz więcej
Reakcja na opinię
Ho riscontrato un addebito di 39,90 € con descrizione “HPY*UPTRIPCO”. Non ricordavo di aver sottoscritto consapevolmente un abbonamento mensile. Dopo aver verificato, ho scoperto che l’addebito era... Zobacz więcej
Reakcja na opinię
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Bardzo słaba
82 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 97% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
complete scam
complete scam. wanted fast track, without realising signed up for a ebook subscription. its all there in the fine print, but we dont look at that. they do have a big 'unsubscribe' button on the website, but 3 payments in, its a little late. that fast track better be fast.....
21 maja 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the booking process and the additional service left you feeling frustrated.
We understand your comments regarding the e-book service and the information presented during the user journey. We also appreciate your feedback about the account management options available on the website.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to review your situation and provide the assistance you needed.
Thank you for bringing your experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
BE AWARE
BE AWARE
They entice you in with a chance to buy your airport fast track, then tell you that it is not available and use your card details to enrol you in their Premium + club at 39.90 EUR a month without your approval !!
DO NOT USE THIS COMPANY
26 lipca 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Michael,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the booking process left you feeling concerned and frustrated.
We understand your comments regarding the availability of the fast track service and the Premium+ service you say you were not expecting. We take your feedback seriously, particularly regarding the clarity of the information provided throughout the user journey.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to review your situation and provide the assistance you needed.
Thank you for bringing this experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scam - unauthorized subscription
On June 5, 2026, I purchased two admission tickets to the Milan Cathedral from uptrip.co.
Immediately after completing the payment, I received an email informing me that my booking could not be completed due to the temporary unavailability of the tickets and that the amount paid would be refunded. The message I received was as follows:
"We inform you that the booking of your activity - Milan Cathedral could not be completed due to temporary unavailability. We apologize for the inconvenience and hope to be able to offer you this service very soon. You will receive a refund confirmation shortly."
Shortly thereafter, I received a second email informing me that I had been registered on the platform and providing me with login credentials (email address and password), even though I had neither requested nor authorized the creation of an account or enrollment in any paid service or subscription.
Subsequently, the merchant made unauthorized charges to my payment card as follows:
June 8, 2026 – charge of EUR 39.90;
July 6, 2026 – charge of EUR 39.90.
On July 6, 2026, I reported the fraud to my bank both electronically and in writing, attaching the emails I had received and describing the fraudulent scheme. The bank has no incentive to investigate the fraud; its only legal obligation is to provide customers with a means of reporting it.
I regret that, despite the numerous reports submitted, we have been unable to stop these fraudsters.
----- UPDATE -----
I’m happy to report that, two months after reporting the fraud (September 14., 2026), I managed to get my money back. Many thanks to Banca Transilvania for their help.
5 czerwca 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Margit,
Thank you for taking the time to share such a detailed account of your experience and for providing an update.
We’re sorry to hear that the booking process and the subsequent account and service-related communications caused you significant frustration. We understand your concerns regarding the information you received and the way your experience unfolded.
We’re glad to see that you were ultimately able to resolve the matter with your bank. We also take your feedback regarding the customer journey and the clarity of the information provided seriously, and we will take these comments into consideration as we continue working to improve the experience for our customers.
Thank you for bringing your experience to our attention and for taking the time to update your review.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
This is clearly a scam
This is clearly a scam. I will try to get a refund through my credit card company but I don’t hold much hope. Is it Colombia based?
25 lipca 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Denise,
Thank you for sharing your feedback. We’d like to clarify that Uptrip is not based in Colombia.
If you would like to learn more about our company, services, or how our platform works, we encourage you to visit our website at www.uptrip.co, where you can find more information.
If you have any specific concerns regarding your experience, please also check your email inbox for any communication from our Customer Service team.
Thank you for bringing your question to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Borderline scam
The service is too slow and unreliable. I ordered fast track passes for the airport days in advance and then they only arrived the day before with no updates in between. I didn’t think they were going to come so I purchased directly in the end which obviously duplicated the cost. Then the so called “trial” period was actually charged for by a subscription fee so it’s not a trial at all. Just a very “smart” way of getting your money. This part has shades of scam. On challenging both charges and service i was told they have no control over when the airlines deliver the fast track passes. Given this information why would anyone try and offer such a service??? It’s never going to be reliable.
13 lipca 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Natalie,
Thank you for taking the time to share such detailed feedback. We’re sorry to hear that the delayed delivery of your fast track passes and the lack of updates along the way caused you so much frustration.
We understand your concerns about the timing and reliability of the service, as well as your comments regarding the trial period and service conditions. We also appreciate your feedback about the communication you received when you contacted our team about these issues.
Your comments are important to us, particularly regarding the overall customer journey and the information provided throughout the process. We will take your experience into consideration as we continue working to improve the service and communication with our customers.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to assist you and address your concerns appropriately.
Thank you for bringing this experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
this site is scammers!!!!!!!!!!!!!!!!!!!
14 lipca 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Mariia,
Thank you for sharing your feedback. We’re sorry to hear that your experience with Uptrip left you feeling so frustrated and disappointed.
We take your concerns seriously and would like to make sure that any issue you experienced has been properly reviewed by our Customer Service team.
Please check your email inbox for any communication from our team regarding your case. We hope that we have been able to assist you and that your situation has been resolved as you expected.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Hidden subscription scam.
Used this site to book tickets to a fort in Portugal. The tickets weren't available and they reversed the payment. however the next day a subscription of 39.90 was charged on my card indicating that I subscribed to their service. This is a hidden subscription scam. Don't use this website.
9 lipca 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello,
Thank you for sharing your experience. We’re sorry to hear that the booking process and the subsequent communication caused you frustration and concern.
We understand your comments regarding the service conditions and the subscription you say you were not expecting. We take this feedback seriously, particularly regarding the clarity of the information presented during the user journey.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to review your situation and provide the assistance you needed.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Esperienza pessima
Esperienza pessima. Mi sono accorta solo oggi che mi venivano addebitati €39,90 al mese da tre mesi, per un totale di €119,70, per un servizio che non ho mai consapevolmente acquistato né voluto.
Ho ricevuto un’email relativa a un presunto e-book, ma io non avevo alcuna intenzione di sottoscrivere un abbonamento mensile A NULLA.
Trovo questa modalità assolutamente poco trasparente e, dal punto di vista del cliente, mi sono sentita derubata.
Dopo aver scritto al supporto e dopo essermi arrabbiata parecchio, mi hanno inviato tre email identiche dicendo che il rimborso da €39,90 è stato elaborato e che arriverà entro 5-10 giorni lavorativi. Al momento, però, non vedo ancora nulla sul mio conto.
Aggiornerò questa recensione se e quando riceverò davvero tutti i rimborsi dovuti. Per ora posso solo dire: controllate bene gli estratti conto, perché io mi sono accorta tardi degli addebiti ricorrenti.
Esperienza da evitare.
_______________________________________________
Aggiornamento: UpTrip mi ha confermato via email che l’abbonamento è stato cancellato con effetto immediato e che non verranno effettuati ulteriori addebiti.
Mi hanno inoltre comunicato di aver disposto il rimborso completo dei pagamenti effettuati, per un totale di €119,70, quindi tre addebiti da €39,90.
Al momento sto ancora aspettando che il rimborso sia effettivamente visibile sul mio conto, perché i tempi dipendono dalla banca. Aggiornerò nuovamente la recensione quando avrò la conferma dell’accredito.
Resta comunque un’esperienza molto negativa. Mi sono accorta solo dopo tre mesi di addebiti ricorrenti per un servizio che non avevo consapevolmente acquistato né voluto. La cancellazione e il rimborso sono arrivati solo dopo aver protestato con decisione.
Il supporto alla fine ha risposto e ha promesso il rimborso totale, ma il sistema con cui ci si ritrova abbonati resta, a mio avviso, estremamente poco trasparente.
Consiglio a tutti di controllare attentamente gli estratti conto.
8 lipca 2026
Opinia niezależna
Odpowiedź od Uptrip
Buongiorno Silvia,
Grazie per aver condiviso la sua esperienza e per aver fornito un aggiornamento così dettagliato. Ci dispiace sapere che il percorso iniziale e la successiva gestione della sua richiesta abbiano generato tanta frustrazione.
Siamo lieti, tuttavia, che il nostro servizio clienti abbia risposto alla sua richiesta, confermato la cancellazione del servizio e proceduto con la gestione della sua pratica. Ci auguriamo che la situazione venga conclusa secondo le sue aspettative.
Prendiamo inoltre seriamente il suo feedback riguardo alla chiarezza delle informazioni e al percorso dell’utente. Le sue osservazioni sono importanti per noi e saranno prese in considerazione per continuare a migliorare l’esperienza offerta ai nostri clienti.
La ringraziamo per averci segnalato questa situazione e per aver aggiornato la sua recensione.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Tried to by a fast track airport…
Tried to by a fast track airport ticket, which was cancelled and refunded straight away. A payment attempt for £34.14 made the next day and luckily my bank stopped it. There was no indication of signing up for any additional services or a subscription when I bought the fast track. Be careful! I would not recommend.
7 lipca 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Charlene,
Thank you for sharing your experience. We’re sorry to hear that the booking process and the subsequent payment attempt caused you concern.
We understand your feedback regarding the service conditions and the additional service you say you were not expecting. We take your comments seriously and want to ensure that your experience is properly reviewed.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to assist you and address your concerns appropriately.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Awful...is not working properly...and…
Awful...is not working properly...and the consumer has to pay for it, as their system is not working properly..what a joke
6 lipca 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Torsten,
Thank you for sharing your feedback. We’re sorry to hear that the service did not work properly and that this resulted in such a frustrating experience for you.
We understand how disappointing it is when a service does not function as expected. Your comments about the system and the overall user experience are important to us, and we take them seriously as we work to improve the service.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to assist you and address your concerns appropriately.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Failed to provide service and did not refund - yet the show as legit!
I tried booking the service and paid then got an email saying that my order cannot be fulfilled and that I will receive a refund. Instead they charged me again and I cannot reach anyone for a proper refund. - Tried calling them today and the number disconnects after 2min of waiting in the queue!!!! They also claimed in a separate email that I subscribed to their service which I did not!!! Buy beware... This is a scam.
18 czerwca 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Paul,
Thank you for taking the time to share your experience. We’re sorry to hear that you encountered difficulties with your booking and, in particular, that you were unable to reach our Customer Service team when you tried to get assistance.
We understand your concerns regarding the booking process, the communication you received, and the difficulty you experienced when trying to contact us by phone. We take your feedback seriously and want to ensure that your situation is properly reviewed.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to respond to your request and provide the assistance you needed.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Total rip off
Total rip off, Signed up for a singe one off fast track and ended up paying over 100 Euros for services I never asked for, avoid this site
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the service left you feeling frustrated and disappointed.
We understand your concerns about the service conditions and the additional services you say you were not expecting. We take this feedback seriously and want to ensure that your concerns are properly reviewed by our Customer Service team.
Please check your email inbox for any communication from our team regarding your case. We hope that our team has been able to assist you and that your situation has been resolved in the way you expected.
Thank you for bringing this experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
I should have read the reviews
I should have read the reviews. This is a service devoted to scamming. Please beware.
28 czerwca 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your experience left you feeling disappointed and concerned.
We understand that your experience did not meet your expectations, and we take your comments seriously. We would like to make sure that any concerns you may have are properly reviewed by our Customer Service team.
Please check your email inbox for any communication from our team regarding your case. We hope that we have been able to assist you and that your situation has been resolved in the way you expected.
Thank you for bringing your experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Purchased a one-time fast track for…
Purchased a one-time fast track for 9.90 which was canceled and they used my cc for a subscription of 39.90 a month that I did not apply for. Customer service hung up on me and blocked the option to contact them again.
24 czerwca 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Susan,
Thank you for sharing your experience. We’re sorry to hear that your experience with the booking and subsequent communication left you frustrated.
We understand your concerns regarding the service conditions and the difficulty you experienced when trying to contact our Customer Service team. We take your feedback seriously, particularly regarding the way your request was handled and the support you received.
Please check your email inbox for any communication from our team regarding your case. We hope that our Customer Service team has been able to review your situation and provide the assistance you needed.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
SCAM for me TOO
SCAM for me TOO. I paid for a Fasttrack pass and I straight away received an email saying there was no availability and they said that I should receive a reimborsement for this service whithin 5:10 working days. It's clear they ssll services they don't have .Then 4 days after that, I saw by pure chance that existed a 39.90 euros as a subscription' for a monthly service I wasn't aware and without any message to me via email.
I immediately wrote back to them and they replied :
"Hello,
We would like to inform you that you subscribed to the UpTrip service at a rate of £33.90 per month, giving you access to premium travel services.
However, we regret to inform you that the subscription fees were activated by you and, in accordance with our General Terms of Service, we are unable to grant any additional refund.
Kind regards,
The UpTrip Team
I was not aware neither of the 3 days free trial nor of the montly subscription activated after the trial period and they never informed me about both these trial and final subscription.
via email.
And they seems unaware too of My rights regarding the unsolicited monthly service—14-day cooling-off period: Having activated the online service on June 20, 2026, and cancelled it on June 24, 2026, via your website, I'm well within the statutory 14-day window to withdraw without penalty (the standard withdrawal period for general service contracts without specific dates).
Of course the story will not finish here...
25 czerwca 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Alberto,
Thank you for taking the time to share such a detailed account of your experience. We’re sorry to hear that the booking process and subsequent communication left you feeling frustrated and concerned.
We understand your concerns regarding the clarity of the information and conditions presented during the user journey, as well as your comments about the communication you received afterward. We also take seriously your feedback regarding the way your request was handled by our Customer Service team.
Please check your email inbox for the latest communication from our team regarding your case. We hope that our Customer Service team has been able to review your situation and assist you appropriately.
Thank you for bringing this experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Esperienza molto negativa
Stavo cercando di acquistare un Fast Track per l’aeroporto di Linate. Dopo il pagamento, il sito mi ha comunicato che il servizio non era disponibile e che sarei stata rimborsata degli importi versati. Ho quindi ritenuto la pratica conclusa.
Qualche giorno dopo, però, mi sono ritrovata un addebito di 39,90 € sulla carta. Ho immediatamente contattato l’assistenza per chiedere spiegazioni, ma non ho mai ricevuto alcuna risposta.
Il mese successivo ho ricevuto un secondo addebito di 39,90 €. Non capendo da dove provenissero questi pagamenti, ho iniziato a fare delle ricerche online e ho scoperto decine di recensioni di persone che descrivono esattamente la stessa esperienza: tentativo di acquisto del Fast Track, comunicazione di indisponibilità del servizio e successivi addebiti per un abbonamento mai chiaramente richiesto.
19 czerwca 2026
Opinia niezależna
Odpowiedź od Uptrip
Buongiorno Eleonora,
Grazie per aver condiviso la sua esperienza. Ci dispiace sapere che il percorso di acquisto e la successiva comunicazione abbiano generato confusione e frustrazione, soprattutto dopo aver ricevuto informazioni sull’indisponibilità del servizio.
Comprendiamo inoltre la sua delusione per non aver ricevuto una risposta quando ha contattato la nostra assistenza. La chiarezza delle informazioni e una comunicazione tempestiva con i nostri clienti sono aspetti importanti per noi, e prendiamo seriamente il suo feedback.
La invitiamo a controllare la sua casella e-mail per eventuali comunicazioni del nostro team. Se non ha ancora ricevuto assistenza, può rispondere direttamente a una nostra comunicazione così da permetterci di verificare la sua situazione e assisterla.
Grazie per aver portato questa esperienza alla nostra attenzione.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
I paid for two fast track security…
I paid for two fast track security passes, this was all I signed up for on the page and the next thing I know I’ve been charged £34.55, apparently I signed up for a subscription which I never did. Reported to my bank as this company are refusing to refund me.
8 czerwca 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Paula,
Thank you for sharing your experience. We’re sorry to hear that the service conditions and subsequent communication left you feeling frustrated and concerned.
We understand your concerns regarding the clarity of the information presented during the booking process. Clear and straightforward communication is important to us, and we take your feedback seriously.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to assist you and that your situation has been resolved in the way you expected.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Be aware
Do not use ! Used once - got pass for flight.
However next day company with similar name attempted to take more funds. 39 euros
Payment stopped
4 czerwca 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Heike,
Thank you for sharing your feedback. We’re sorry to hear about the concern you experienced after using our service.
We understand how unsettling it can be when you notice activity that you do not recognize, particularly when it involves a company name that appears similar. We take your feedback seriously and would like to make sure your concern has been properly addressed.
Please check your email inbox for any communication from our Customer Service team regarding your request. We hope that our team has been able to assist you and that your situation has been resolved as you expected.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
SCAM
SCAM. I paid for a Fasttrack pass and I straight away received an email saying there was no availability and the payment was reversed. The day after, however, payment was taken again, then day after that they took 39.90euros as a 'subscription' for a service which does not exist. On complaining they then provided a screen shot which THEY had filled out with my name as though I had agreed to the subscription, yet the boxes to accept had not been ticked. On pointing out this illegality, I have now received an email saying my refund had been approved as I was within the 14 day legal period.
3 czerwca 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Tracey,
Thank you for taking the time to share your experience. We’re sorry to hear that the booking process and subsequent communication left you feeling frustrated and concerned.
We take your feedback regarding the clarity of the information presented during the user journey seriously. We’re also glad that our Customer Service team was able to respond to your complaint and that your request was reviewed.
Please check your email inbox for the latest communication from our team, and we hope that your situation has now been resolved in the way you expected.
Thank you for bringing your experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Sito truffa
Sito truffa. Ti propone la vendita (nel mio caso) di un fast track, un secondo dopo il pagamento andato a buon fine ricevo una mail che dice che il servizio non è disponibile e che verrò rimborsata. Poche ore dopo minritrovo un addebito di 39,90 euro per la sottoscrizione di un servizio che non avevo mai sottoscritto. Tenetevi alla larga
12 maja 2026
Opinia niezależna
Odpowiedź od Uptrip
Buongiorno Giulia,
Grazie per aver condiviso la sua esperienza. Ci dispiace sapere che il percorso di acquisto e le comunicazioni ricevute abbiano generato una situazione così frustrante e che non abbia avuto l’esperienza che si aspettava.
Prendiamo seriamente il suo feedback sulla chiarezza delle informazioni e delle condizioni durante il percorso dell’utente. Ci teniamo inoltre a verificare che il nostro servizio clienti abbia avuto modo di assisterla e di rispondere alla sua richiesta.
La invitiamo a controllare la sua casella e-mail per eventuali comunicazioni del nostro team e, se necessario, a rispondere direttamente così da permetterci di verificare la situazione e assisterla.
Grazie per aver portato questa esperienza alla nostra attenzione.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.