As other people wrote - a scam. A subscription, not mentioned anywhere in the ticket purchase flow was added by a small checkbox, which looked like terms and condition of ticket purchase agreement. I... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Whilst abroad, on my iphone, I purchased what I thought was a one off fast-track service through the airport for my return trip. Feel foolish for two reasons: (1) I still had to queue for an hour t... Zobacz więcej
Reakcja na opinię
Total scam - taken 3 months of 'subscription' to something i haven't signed up for... As in other reviews, paid for express fast track at an airport when returning home back in beginning of August... Zobacz więcej
Reakcja na opinię
Ho riscontrato un addebito di 39,90 € con descrizione “HPY*UPTRIPCO”. Non ricordavo di aver sottoscritto consapevolmente un abbonamento mensile. Dopo aver verificato, ho scoperto che l’addebito era... Zobacz więcej
Reakcja na opinię
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82 recenzji
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Odpowiada na 97% z negatywnych recenzji
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Un disservizio gestito bene
Mi ero logato per acquistare dei biglietti per l'ingresso al museo di Vienna e mi avevano addebitato l'importo ma non ho ricevuto i biglietti e mi è stato immediatamente stornato. il giorno dopo ho avuto l'addebito di 39.90 che ho contestato e mi è stato rimborsato velocelmente, sono stati corretti
15 sierpnia 2026
Opinia niezależna
Odpowiedź od Uptrip
Buongiorno Antonio,
Grazie mille per aver condiviso la sua esperienza e per aver aggiornato gli altri utenti sull’esito della sua situazione. Siamo lieti di sapere che il nostro Customer Service ha gestito rapidamente la sua richiesta e che il problema è stato risolto in tempi brevi.
Ci dispiace che il suo ordine iniziale non abbia potuto essere completato come previsto, ma apprezziamo molto il suo riconoscimento del supporto ricevuto dal nostro team.
Grazie per la sua comprensione e per averci dato l’opportunità di assisterla.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Absolute Scam!!
Absolute Scam!!! They pretend to sell fast track services to airports and then they take your credit card details and charge you 39.90€/month, and never provide the fast track service in the first place. Do not fall for them, do not enter your credit card details or try to buy any services from them. They charged me three months and now I am having to dispute this with my bank, and I hope I get the money back.
14 czerwca 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Anna,
Thank you for sharing your experience. We’re sorry to hear that your Fast Track booking did not meet your expectations and that the subsequent service conditions left you frustrated and concerned.
We understand your comments regarding the availability of the Fast Track service and the information you received during the booking journey. We take this feedback seriously and appreciate you bringing your concerns to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and help address any remaining concerns.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Avoid, this is a complete scam
This is a complete scam, I purchased fast track at Naples Airport and found myself signed up for a subscription which cost me 3 times the original purchase. They claim it is clear on their website, it is not. Steer well clear robbing 🤬. If i could give them a zero rating I would.
24 czerwca 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Val,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the Fast Track service left you frustrated and concerned.
We understand your comments regarding the additional service you say you were not expecting and your concerns about how the information was presented during the booking journey. We take this feedback seriously and appreciate you bringing it to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for taking the time to share your experience.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scammers!!!
I was also a victim of these scammers. two days ago, they charged me a 39 euros, but I immediately attacked them, wrote to them, threatened them with all the institutions. I contacted the bank to block them and initiate dispute resolution processes in accordance with EU legislation. Today I received a letter from them that they will return the charged money to me! Don't give up
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Laimonas,
Thank you for sharing your experience and for updating others about the outcome of your case. We’re glad to hear that our Customer Service team followed up with you and that you received confirmation that the matter would be resolved.
We understand that the situation was frustrating and appreciate you taking the time to share your experience with our service. We hope the follow-up from our team has provided you with the assistance you were looking for.
Thank you for bringing your concerns to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Ungerechtfertigte Abbuchung
Ich wollte Karten für die Westminster Abbey buchen und musste dafür meine Kreditkartennummer angeben. Dann kam eine Nachricht, dass sie doch keine Karten verfügbar hätten und meine Zahlung canceln. Es wurden aber unauthorisiert 39,90 € für vermutlich die Registrierung abgebucht. Scheint vielen in den letzten Tagen so zu gehen. Habe meine Bank informiert.
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Uptrip
Hallo Anne,
vielen Dank, dass Sie Ihre Erfahrung mit uns teilen. Es tut uns leid zu hören, dass die von Ihnen gewünschten Tickets für Westminster Abbey nicht verfügbar waren und dass der weitere Verlauf für Sie unerwartet und frustrierend war.
Wir verstehen Ihre Bedenken hinsichtlich des Buchungsprozesses und der Informationen, die Sie im Zusammenhang mit Ihrem Besuch erhalten haben. Wir nehmen Ihr Feedback ernst und möchten sicherstellen, dass solche Erfahrungen sorgfältig geprüft werden.
Bitte prüfen Sie Ihren E-Mail-Posteingang auf Nachrichten unseres Kundenservice-Teams zu Ihrem Fall. Falls Sie noch Unterstützung benötigen, können Sie sich gerne an unser Team wenden, damit Ihre Situation geprüft werden kann.
Vielen Dank, dass Sie uns auf Ihre Erfahrung aufmerksam gemacht haben.
Mit freundlichen Grüßen,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
An absolute scam
An absolute scam, they essentially stole 40 euros from me, after selling me entrance tickets to something, which the day after they informed me they couldn't even give me due to "issues". So no entrance tickets and 40 euros lost.
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Nicholas,
Thank you for sharing your experience. We’re sorry to hear that the service you were trying to book could not be fulfilled and that this left you feeling frustrated and disappointed.
We understand how concerning it can be when a requested service is not available as expected. We take your feedback regarding the booking process and service availability seriously and appreciate you bringing this to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
They are actively hiding information
They are actively hiding information about the redemption products in their offering. Be very careful before using your currency to anything else but Points at Miles and More. I've recommend escalating this to EU, because using dark patterns in ecommerce is prohibited when its used to mislead customers. And looking at this review pool, this seems to be a wide-spread problem.
16 sierpnia 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Lasse,
Thank you for sharing your feedback. We’re sorry to hear that you found the information about some of the redemption options unclear and that this affected your experience with our platform.
We understand your concerns regarding how the available products and options are presented during the customer journey. Clear communication is important to us, and we take your comments seriously, including your concerns about the use of digital design practices.
We appreciate you bringing this to our attention and sharing your perspective. If you have a specific experience you would like our team to review, please check your email for any communication from our Customer Service team or contact us directly so we can look into it further.
Thank you for taking the time to share your experience.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
AVOID!!!!
AVOID!!!!
Tried to buy a fast track for paphos airport....got an email saying it was not available and i would get a refund then ended up getting charged 39.99euros for some subscription i never used. Similiar to everyone else on here.
12 sierpnia 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Bobby,
Thank you for sharing your experience. We’re sorry to hear that the Fast Track service you were looking for was not available and that the subsequent service conditions left you frustrated and concerned.
We understand your comments regarding the availability information and the additional service you say you did not expect or use. We take this feedback seriously, particularly when the customer journey does not match what a customer anticipated.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scam! Never use it
It is very misleading, I only use it for one time payment for buying a ticket but was somehow subscribed to the ebook and charged 39.9 Euro the next day. There is completely no confirmation about the subscription. I know nothing about it and be charged money for subscription. Totally cheating company, never use it again
10 sierpnia 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your experience left you feeling misled and frustrated, particularly regarding the service you say you were not expecting after your initial purchase.
We understand your concerns about the information provided during the customer journey and the lack of confirmation you experienced regarding the additional service. We take this feedback seriously and appreciate you bringing it to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and help address any remaining concerns.
Thank you for taking the time to share your experience.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
SCAM!!!!AVOID!!!
SCAM!!!!AVOID!!!
Website said tickets avaliable for the day needed but when booked and taken payment said sorry not avaliable!
Got a refund on that transaction but next day had another for £34 for a e book subscription?
Had to log back in and cancel unwanted subscription and contact bank to try for refund!!!!
No mention of subscription and dates not avalibale for what I needed which website said were avalibale!!
12 sierpnia 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello,
Thank you for sharing your experience. We’re sorry to hear that the availability shown during your booking journey did not match the service availability you encountered afterward, and that this left you frustrated and concerned.
We understand your comments regarding the availability information and the additional service you say you did not expect. We take this feedback seriously, particularly where the customer journey and communication may have caused confusion.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and provide the appropriate support.
Thank you for bringing these concerns to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scam
Ordered a Fast Track through Liverpool Airport, and noticed a couple of weeks later "HP*uptrip.co, Greenford" appeared 3 times with amounts between £9 and £36. Barclaycard refunded all but I have no idea who this company is and what the connection is with airports.
Just to clarify, I booked fast track through HiPass Aero. I thought I was booking direct with the airport. The lesson is to check - booking direct with the airport has always been fine.
7 sierpnia 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello,
Thank you for sharing your experience and for clarifying how you came across our service. We’re sorry to hear that the booking process left you with concerns and that you were not expecting to interact with Uptrip in connection with your airport Fast Track booking.
Uptrip provides airport services through its platform and travel partners, including Fast Track services at participating airports. We understand that the distinction between booking directly with an airport and using a third-party service can be important, and we appreciate your feedback about the customer journey.
We take your comments seriously and would like to make sure your experience has been properly reviewed by our Customer Service team. Please check your email inbox for any communication from our team regarding your case, or contact us directly if you still need assistance.
Thank you for bringing this experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Shady business built on unwanted charges
Lack of transparency and unwanted charges, they automatically add you to a paid monthly subscription that you never want and provide no refund. If you're looking for a Fast Track pass avoid this service like the plague.
10 sierpnia 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Petrica,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the Fast Track service and the subsequent service conditions left you frustrated and concerned.
We understand your comments regarding the monthly service you say you did not expect, as well as your concerns about the way your request was handled. We take this feedback seriously and appreciate you bringing it to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to review your situation and provide the assistance you needed.
Thank you for taking the time to share your experience.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Sneaky terms and conditions sign you up…
Sneaky terms and conditions sign you up to a subscription, 24hrs later you get charged €39.90 for a random not even informative e-book for a country youre not even in, be sure not to use any of their services and unsubscribe to any of their sneaky scamming techniques
10 sierpnia 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the service conditions and e-book left you feeling frustrated and dissatisfied.
We understand your concerns regarding the information presented during the user journey and the relevance of the content you received. We take your comments seriously and appreciate you bringing these aspects of the customer experience to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to review your situation and provide the assistance you needed.
Thank you for taking the time to share your experience.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Pessimi! Tempo pwrso
Contattato il servizio clienti, per informazioni come clienti ITA mi è stato chiesto di riscriver in inglese (come se loro non potessero tradurre) è una volta fatto, hanno impiegato 30giorni per un “non risposta” servizio pessimo
31 lipca 2026
Opinia niezależna
Odpowiedź od Uptrip
Buongiorno Davide,
Grazie per aver condiviso la sua esperienza. Ci dispiace sapere che il contatto con il nostro servizio clienti sia stato così frustrante e che abbia dovuto riscrivere la sua richiesta in inglese.
Comprendiamo quanto possa essere insoddisfacente attendere a lungo senza ricevere una risposta utile. Prendiamo seriamente il suo feedback sui tempi di risposta e sulla gestione delle richieste dei clienti.
La invitiamo a controllare la sua casella e-mail per eventuali comunicazioni del nostro team. Speriamo che il suo caso possa essere esaminato e che lei possa ricevere l’assistenza di cui ha bisogno.
Grazie per aver portato questa situazione alla nostra attenzione.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Die Seite ist Scam
Die Seite ist Scam. 20€ für fast Lane gezahlt in einer Notsituation und es hat nicht funktioniert. Innerhalb von 3 Tagen haben sie 2 mal versucht 40€ von meinem Konto abzubuchen. Diese Seite Meiden!!!!
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Uptrip
Hallo Niko,
vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben. Es tut uns leid zu hören, dass der Fast-Lane-Service in einer dringenden Situation nicht wie erwartet funktioniert hat und dass Sie anschließend weitere unerwartete Aktivitäten festgestellt haben.
Wir verstehen Ihre Bedenken und nehmen Ihr Feedback zum Buchungsprozess und zur Kommunikation sehr ernst. Besonders bedauerlich ist, dass Sie Schwierigkeiten mit dem Service erlebt haben und dadurch zusätzlich verunsichert wurden.
Bitte prüfen Sie Ihren E-Mail-Posteingang auf Nachrichten unseres Kundenservice-Teams zu Ihrem Anliegen. Wir hoffen, dass unser Team Ihre Situation prüfen und Ihnen die benötigte Unterstützung geben konnte.
Vielen Dank, dass Sie uns auf diese Erfahrung aufmerksam gemacht haben.
Mit freundlichen Grüßen,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
I have just been caught out
I have just been caught out - as have many others. All I wanted was fast track through two airpots for a long haul flight this weekend !! 'There was a fault' - they said 'you wont be charged' - then early this morning £39.90 subscription charge ..!! Luckily my bank spotted it and cancelled it !!! they need to be - A clearer about this 'hidden in the small print' scam - or B taken down comletely !
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Elaine Honeywood,
Thank you for sharing your experience. We’re sorry to hear that the booking process and the subsequent communication caused you such frustration, especially when you were arranging fast track services for an upcoming long-haul trip.
We understand your concerns regarding the service conditions and the information presented during the user journey. We take your feedback seriously and appreciate you bringing your experience to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to assist you and address your concerns appropriately.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
This is basically a scam
This is basically a scam that you will be charged a monthly subscription of £34. Don't touch with a barge pole.
29 czerwca 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Susan Simpson,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the service left you feeling frustrated and concerned.
We understand your comments regarding the monthly service and the information you received during the user journey. We take your feedback seriously and want to ensure that any concerns you experienced are properly reviewed by our Customer Service team.
Please check your email inbox for any communication from our team regarding your case. We hope that our team has been able to assist you and address your concerns appropriately.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scam you into subscription
Paid for fast track at an airport and they signed me up to a €39.99 subscription without even notifying me, added it to my account once the first payment came out. Scam
27 lipca 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Carl,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the fast track service and the subsequent account information left you frustrated and concerned.
We understand your comments regarding the subscription service you say you did not expect and the communication surrounding your account. We take this feedback seriously, particularly regarding the clarity of the information provided throughout the user journey.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to review your situation and provide the assistance you needed.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scam.
Scam.
Tried to get fastrack, did not.
I get a premium achount and fee of 39.9 €, that I did not wanted.
Do not use them.
28 lipca 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello kund,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the fast track service and the Premium account left you frustrated and concerned.
We understand your comments regarding the service you say you did not intend to sign up for, and we take your feedback seriously. We also want to make sure that your concerns have been properly reviewed by our Customer Service team.
Please check your email inbox for any communication from our team regarding your case. We hope that our Customer Service team has been able to assist you and address your concerns appropriately.
Thank you for bringing this experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scam
Scam - didn’t get the fast track, didn’t get a refund and now they have signed me up for a subscription service I didn’t request
28 lipca 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the service left you frustrated and concerned.
We understand your concerns regarding the fast track service, the booking process, and the subscription service you say you did not request. We take your feedback seriously and want to make sure your situation is properly reviewed by our Customer Service team.
Please check your email inbox for any communication from our team regarding your case. We hope that our Customer Service team has been able to respond to your request and provide the assistance you needed.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
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