As other people wrote - a scam. A subscription, not mentioned anywhere in the ticket purchase flow was added by a small checkbox, which looked like terms and condition of ticket purchase agreement. I... Zobacz więcej
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Zobacz, co mówią recenzenci
Whilst abroad, on my iphone, I purchased what I thought was a one off fast-track service through the airport for my return trip. Feel foolish for two reasons: (1) I still had to queue for an hour t... Zobacz więcej
Reakcja na opinię
Total scam - taken 3 months of 'subscription' to something i haven't signed up for... As in other reviews, paid for express fast track at an airport when returning home back in beginning of August... Zobacz więcej
Reakcja na opinię
Ho riscontrato un addebito di 39,90 € con descrizione “HPY*UPTRIPCO”. Non ricordavo di aver sottoscritto consapevolmente un abbonamento mensile. Dopo aver verificato, ho scoperto che l’addebito era... Zobacz więcej
Reakcja na opinię
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82 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 97% z negatywnych recenzji
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Stay away from these people
Stay away from these people, scam and no other way to describe them
12 października 2026
Opinia niezależna
Sketchy - legal, but feels like scam to me
As other people wrote - a scam. A subscription, not mentioned anywhere in the ticket purchase flow was added by a small checkbox, which looked like terms and condition of ticket purchase agreement. I only noticed after they charged me second month in a row. I wrote to ask how this happened and the company replied I voluntarily signed up - yes, looks like it, but it's so sketchy I don't think it should be even legal to do such things
1 września 2026
Opinia niezależna
Hi UPTRIP I have tried to contact the…
Hi UPTRIP I have tried to contact the phone number provided and cannot get through. I have been told I will receive My refund. So I will await for this and see if You keep Your word.
11 października 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Louise,
Thank you for sharing your feedback. We understand that you are awaiting the outcome of your refund request, and we appreciate your patience throughout this process.
We would like to reassure you that we have received your request and that our customer service team has reviewed and processed it. We understand the importance of keeping you informed and providing you with a clear follow-up regarding your situation.
Thank you for giving us the opportunity to address your request. We appreciate your patience and remain committed to providing you with the necessary assistance.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM – 6:00 PM CET/CEST
Total scam
Total scam. Have never used their services but they are charging their fraudulent abo of 39,9 for 3 months already and sending me useless ebooks. I blocked my credit card . F U scammers.
10 października 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Martin,
We’re sorry to hear about your experience and understand your frustration regarding the recurring charges you describe, particularly as you state that you have not used our services and have continued to receive e-books you did not find useful.
We take your concerns seriously and regret that this situation has caused you such dissatisfaction. We would like to ensure that the details of your case are properly reviewed, including the subscription associated with your account and the communications you have received.
We understand that you have already taken steps with your bank, and we regret that your experience has affected your confidence in our service. Your feedback is important to us, and we will take your comments into consideration.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM – 6:00 PM CET/CEST
Scam subscription after logging in
We tried to get tickets to the Sight "Sagrada Familia". The website claimed to sell them, although the official app didn`t. We did not get the tickets. After logging in to their site, nothing happend. After that the website charged 40 euros for a subscription we did not sign up for. There was no message or agreement.
The price for the tickets was not charged.
28 sierpnia 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello,
We’re sorry to hear that your experience did not meet your expectations. We understand how disappointing it must have been to attempt to book tickets for the Sagrada Familia, receive no confirmation or tickets, and then have further concerns about your account.
We take your feedback seriously and would like to give you the opportunity to have your situation reviewed. Please contact our customer support team so we can look into what happened with your booking attempt and clarify the terms associated with your account.
Thank you for bringing this matter to our attention. We remain available to assist you.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM – 6:00 PM CET/CEST
Feeling Foolish
Whilst abroad, on my iphone, I purchased what I thought was a one off fast-track service through the airport for my return trip.
Feel foolish for two reasons: (1) I still had to queue for an hour through passport control (the 'fast track' bit just related to the first security check and there was no queue for that anyway). More significantly (2) I was completely oblivious to this being a subscription service with monthly fees. Not sure whether to feel scammed or foolish: both I suppose. On positive note, the cancellation process was simple and quick, and I have had an automated message saying I won't be charged any more, hence two stars rather than one.
1 lipca 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Ellie,
Thank you for taking the time to share such detailed feedback. We’re sorry to hear that the fast-track service did not meet your expectations, particularly regarding the limited part of the airport process it covered and the experience you had at passport control.
We also understand your concerns regarding the service and appreciate you sharing your perspective. At the same time, we’re pleased to hear that you found the cancellation process simple and quick and received confirmation regarding your request.
Your feedback is valuable to us as we continue working to improve the overall customer experience.
Best regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Do not use this to book tickets to a…
Do not use this to book tickets to a museum I booked to go to the Van Gogh museum and I get an email going there is no space, a month later I get a charge of 35.00 for a ebook subscription. This is a phishing site and it’s appalling
6 października 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello,
We’re sorry to hear that your experience did not meet your expectations, particularly regarding your museum booking and the difficulties you encountered afterwards.
We understand how disappointing it must have been to receive the information that there was no availability and to then have further concerns about your experience. We would like the opportunity to review your situation more closely.
Please contact our customer service team directly so that we can examine your case, review the details of your booking and provide you with the appropriate information.
Thank you for taking the time to share your experience.
Best regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Addebito di 39,90 € per abbonamento che non ricordavo di aver sottoscritto
Ho riscontrato un addebito di 39,90 € con descrizione “HPY*UPTRIPCO”. Non ricordavo di aver sottoscritto consapevolmente un abbonamento mensile. Dopo aver verificato, ho scoperto che l’addebito era collegato a UpTrip.
Ho cancellato immediatamente l’abbonamento e ho ricevuto conferma via e-mail che la cancellazione è stata elaborata con successo e che non ci saranno ulteriori addebiti. Ho inoltre richiesto il rimborso dei 39,90 € e al momento sono in attesa di risposta.
Consiglio di leggere con molta attenzione le condizioni prima di inserire i dati di pagamento o completare qualsiasi registrazione.
5 października 2026
Opinia niezależna
Odpowiedź od Uptrip
Buongiorno Andrea,
Siamo spiacenti di sapere che la sua esperienza non abbia soddisfatto le sue aspettative e comprendiamo il suo disappunto per la situazione riscontrata.
Desideriamo esaminare la sua richiesta più nel dettaglio. La invitiamo a contattare direttamente il nostro servizio clienti, così che il nostro team possa prendere visione della sua pratica, rispondere alle sue domande e fornirle le informazioni più appropriate in merito alla sua richiesta.
Grazie per aver condiviso la sua esperienza.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
TOTAL SCAM!!!!!
Total scam - taken 3 months of 'subscription' to something i haven't signed up for...
As in other reviews, paid for express fast track at an airport when returning home back in beginning of August, they have since taken 3 'subscription' amounts out of my account - bank finally flagged this up on the 4th attempt.
Shocking! how do i get my money back??????
2 października 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello,
We’re sorry to hear that your experience has left you disappointed and frustrated, particularly regarding the service and the situation you encountered afterwards.
We would like to review your case more closely and understand what happened. Please contact our customer service team directly so that we can look into your request, answer your questions, and provide you with the appropriate information.
Thank you for taking the time to share your feedback.
Best regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Non ho mai sottoscritto nessun…
Non ho mai sottoscritto nessun abbonamento con loro. Mi sono ritrovato due addebiti da 39,90 = 79,80 euro. Agosto e Settembre. Sarebbero da denunciare per truffa alle autorità e multarli per frode internazionale. pensate quanta gente non se accorge. Il fatto che non riesco neanche a contattarli dovrò cambiare carta di credito. LADRI LADRI LADRI
27 sierpnia 2026
Opinia niezależna
Odpowiedź od Uptrip
Buongiorno Massimo,
Siamo spiacenti di sapere che la sua esperienza non abbia soddisfatto le sue aspettative e comprendiamo il suo disappunto, in particolare per le difficoltà incontrate nel cercare di contattare il nostro servizio clienti.
Desideriamo esaminare la sua situazione più nel dettaglio. La invitiamo a contattare direttamente il nostro servizio clienti, così che il nostro team possa prendere visione della sua richiesta, rispondere alle sue domande e fornirle le informazioni più appropriate.
Grazie per aver condiviso la sua esperienza.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Truffa sull’acquisto di biglietti per siti turistici
Ho comprato tramite loro sito i biglietti per visitare un palazzo in Portogallo, e senza che ci fosse assolutamente nessun avviso sul sito, mi è stato addebitato un abbonamento di 39,90€.
Purtroppo mi sono accorto dell’addebito solo al secondo mese di rinnovo e ho subito segnalato la cosa. Mi è stato rimborsato un addebito di 39.90€ ma si sono rifiutati di rimborsarmi l’addebito precedente sostenendo che le condizioni di abbonamento fossero chiaramente comunicate al momento dell’acquisto anche di fronte a miei screenshot fatti sul loro sito che dimostravano il contrario. Dopo un po’ di insistenza mi hanno cominciato di aver contattato l’ufficio competente per approvare il rimborso della restante somma rubata ma sono ancora in attesa di loro risposta che tarda ad arrivare.
Una vera e propria truffa.
26 sierpnia 2026
Opinia niezależna
Odpowiedź od Uptrip
Buongiorno Dragos,
Siamo spiacenti di sapere che la sua esperienza non abbia soddisfatto le sue aspettative e comprendiamo il suo disappunto per la situazione riscontrata.
Desideriamo esaminare il suo caso più nel dettaglio, in particolare per quanto riguarda la sua richiesta e la comunicazione avuta con il nostro team. La invitiamo a contattare direttamente il nostro servizio clienti, così che possiamo prendere visione della sua pratica, rispondere alle sue domande e fornirle le informazioni più appropriate.
Grazie per aver condiviso la sua esperienza.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
SCAM company that takes your card details and signs you up to monthly contracts. AVOID!!
This company is a scam. Like other reviews I bought Fastrack tickets and then they claim I subscribed to a service which allowed them to take £34 pm from account. I DID not! A complete sham and so I have contact authorities. Do NOT go near this company.
1 października 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Mr Robert,
We’re sorry to hear that your experience has left you disappointed and frustrated, particularly regarding the service and the concerns you encountered afterwards.
We would like to review your situation more closely and better understand what happened in your case. Please contact our customer service team directly so that we can look into your request, answer your questions, and provide you with the appropriate information.
Thank you for taking the time to share your feedback.
Best regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scam; not receiving prizes
Collected over 50 cards used this app quite often; now I tried to redeem my cards for the FTL status, however I haven’t received any information after redeeming my cards! It’s been now approximately a month, no answer… and no answer on the support side either..
29 września 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Julius,
Thank you for sharing your experience and for using Uptrip regularly. We’re sorry to hear that you’ve been waiting for an update regarding your FTL status after redeeming your cards, especially after collecting and using more than 50 cards.
We understand how frustrating it must be to have waited around a month without receiving an update, particularly after also reaching out to our support team. We take your feedback seriously and would like to make sure your case is properly reviewed.
If you have an existing support request, please reply to it with your relevant details so our team can locate your case and check the status of your FTL redemption.
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
FRAUDULENT COMPANY
FRAUDULENT COMPANY
After trying to make a single fasttrack airport security booking with this company I have discovered that I have subsequently been defrauded of 4 monthly payments of €39.90 for a subscription that I had totally unknowingly been signed up to. I had received no email confirmation of signing up to any subscription.
The subscription has now been cancelled but they are refusing to refund the payments. I fully intend to pursue this until I'm fully reimbursed. I do not accept barefaced fraud.
25 czerwca 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Seamus,
We’re sorry to hear about your experience and understand your frustration regarding the membership charges you mention following your Fast Track booking.
We also understand your concern about not expecting to be enrolled in an ongoing service and your disappointment with the outcome of your request. We take your feedback seriously, particularly regarding the customer journey and the information associated with the service.
As the membership has already been cancelled, our support team can review the details of your account and the correspondence linked to your case to ensure that your situation is properly examined. If you have an ongoing support request, please continue through that channel so our team can review the case in detail.
Thank you for taking the time to share your experience.
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scam
Scam! Do not book anything from it!!!I am still waiting for refund, they offered fake tickets.Insted you will be charged up to 35euro monthly for nothing!!!
1 września 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Eva,
We’re sorry to hear about your experience and understand your frustration regarding the booking and the unexpected membership charge you mention.
We also regret that you were dissatisfied with the tickets associated with your booking and that your request has left you waiting for a resolution. We take your feedback seriously and would like to review the details of your case to better understand what happened.
If you have already contacted our support team, please continue through that request so we can locate your case and review it accordingly. If not, we invite you to contact our support team with your booking details so they can assist you directly.
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Siete dei ladri!
Siete dei ladri!
Mi ritrovo sul conto un addebito di 39,90€ per un abbonamento mai sottoscritto
Ho inviato una mail di segnalazione al vostro centro di assistenza con la richiesta di un rimborso immediato
28 września 2026
Opinia niezależna
Odpowiedź od Uptrip
Buongiorno Maria,
Ci dispiace leggere della sua esperienza e comprendiamo il suo disappunto dopo aver notato un addebito relativo a un abbonamento che non si aspettava.
Abbiamo preso nota della sua segnalazione e della richiesta già inviata al nostro servizio di assistenza. Per poter verificare con precisione la situazione e consultare i dettagli del suo caso, il nostro team potrà esaminare la richiesta tramite i canali di assistenza.
La ringraziamo per averci segnalato quanto accaduto e per aver condiviso il suo feedback.
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Paid for a service
Paid for a service, was then being charged a monthly subscription which I didn't was. Tried to contact them by phone, they repeatedly hung had to stop the charge on my account. DO NOT USE THEM.
22 września 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Pete,
Thank you for sharing your experience. We’re sorry to hear that you were dissatisfied with your experience and that you encountered difficulties when trying to contact our team.
We understand your concerns and would like to review your situation carefully. Please contact our Customer Service team with the details associated with your order so that we can examine your case and provide you with the appropriate information and assistance.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
PLEASE AVOID THIS WEBSITE
PLEASE AVOID THIS WEBSITE – BE VERY CAREFUL WITH HIDDEN SUBSCRIPTIONS THAT YOU NEVER AGREE TOO!
I purchased airport fast track for my family in May 2026 I have then been charged on my credit card for over £138!!!!9
I never received an email confirming a subscription was agreed to or confirming what monthly charges would be, this is underhand and I would think illegal!
On discovering the recurring payments I logged into the website to unsubscribe from something I never subscribed too in the first place, I have had 2 payments refunded but had to fight for that and am still awaiting the other fraud payments to be refunded.
Unlike some of the feedback left on this review site I never received an email telling me that an ebook was “ready”.
Check your bank statements carefully if you have used this website. Don’t assume that paying for a one-off ticket is the end of the transaction.
I would strongly urge anyone considering using this website to read every single screen of the checkout process extremely carefully and check their bank account afterwards for unexpected recurring charges.
I am extremely disappointed annoyed and frustrated and will never use Uptrip again and warn everyone against them.
24 września 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Kirstie,
Thank you for taking the time to share your experience. We’re sorry to hear that your experience with our service left you frustrated and that you encountered difficulties after your airport fast-track purchase.
We understand your concerns and would like to look into your situation carefully. Please contact our Customer Service team with the details associated with your order so that we can review your case and provide you with the appropriate information and assistance.
Thank you for bringing this to our attention and for giving us the opportunity to look into your experience.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
SCAM - SCAM - SCAM
SCAM.. be careful... this people are stilling money from everybody.
14 czerwca 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Vinicius,
Thank you for sharing your feedback. We’re sorry to hear that your experience with our service has left you concerned and frustrated.
We take comments about unexpected services or account-related concerns seriously and understand why this situation would be upsetting. We appreciate you bringing your experience to our attention.
Please check your email inbox, including your spam or junk folder, for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your situation and address any questions you may have.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Charges for no service
Charges for no service. Tried to get tickets for Belem and never get some. Now they charged 39.90 € for....nothing.
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Bruno,
Thank you for sharing your experience. We’re sorry to hear that you were unable to obtain the tickets you were looking for for Belém and that this left you feeling frustrated with the service.
We understand your concern about not receiving the service you expected and the subsequent confusion regarding the service associated with your account. We take your feedback seriously and appreciate you bringing this experience to our attention.
Please check your email inbox, including your spam or junk folder, for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your situation and help address any remaining concerns.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
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