As other people wrote - a scam. A subscription, not mentioned anywhere in the ticket purchase flow was added by a small checkbox, which looked like terms and condition of ticket purchase agreement. I... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Whilst abroad, on my iphone, I purchased what I thought was a one off fast-track service through the airport for my return trip. Feel foolish for two reasons: (1) I still had to queue for an hour t... Zobacz więcej
Reakcja na opinię
Total scam - taken 3 months of 'subscription' to something i haven't signed up for... As in other reviews, paid for express fast track at an airport when returning home back in beginning of August... Zobacz więcej
Reakcja na opinię
Ho riscontrato un addebito di 39,90 € con descrizione “HPY*UPTRIPCO”. Non ricordavo di aver sottoscritto consapevolmente un abbonamento mensile. Dopo aver verificato, ho scoperto che l’addebito era... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Biuro podróży
- również w kategorii:
- Agregator turystyczny
- Transfer lotniskowy
- Wyszukiwarka lotów
Dane kontaktowe
Francja
- uptrip.co
1,3
Bardzo słaba
82 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 97% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
full scam never use
full fkinnnn scam
they dont even give you the ticket and subscribe to random scam that charge you 39 euros. Just aviod
20 września 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the service left you so frustrated and disappointed.
We understand your concerns about not receiving the service you expected and about finding a subscription associated with your account that you did not knowingly intend to use. We take your comments regarding the booking journey and the information provided seriously.
Please check your email inbox, including your spam or junk folder, for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your situation and address any remaining concerns.
Thank you for bringing this experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
AVOID THIS WEBSITE
AVOID THIS WEBSITE – BE VERY CAREFUL WITH HIDDEN SUBSCRIPTIONS
I purchased one museum ticket from Uptrip. That was all I wanted and all I believed I was paying for.
Shortly afterwards, I received an email telling me that an ebook was “ready”. I had never knowingly ordered an ebook subscription or agreed to pay €39.90 per month for anything.
Then I discovered that €39.90 had been taken from my account as a recurring payment.
I went back onto the website, logged into my account and discovered that I apparently had a subscription active — despite never knowingly signing up for one. I immediately cancelled it.
I am now demanding my €39.90 back and have asked Uptrip to provide the exact evidence showing when, where and how I supposedly consented to this recurring charge.
This is an absolutely shocking experience. I went onto this website to buy a museum ticket, not to sign up for a €39.90 monthly subscription. If a recurring subscription was genuinely presented and agreed to, then Uptrip should have no problem providing clear evidence of exactly when I consented to it.
Check your bank statements carefully if you have used this website. Don’t assume that paying for a one-off ticket is the end of the transaction.
I have kept screenshots, emails and payment records and will be disputing the charge with my bank if it is not refunded.
I would strongly urge anyone considering using this website to read every single screen of the checkout process extremely carefully and check their bank account afterwards for unexpected recurring charges.
I am extremely disappointed and will not be using Uptrip again.
19 września 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Rebecca,
Thank you for taking the time to share such a detailed account of your experience. We’re sorry to hear that the service and the information you received after your museum ticket purchase left you concerned and frustrated.
We understand your comments regarding the ebook communication, the subscription you found associated with your account, and your concerns about how the checkout journey was presented. We take this feedback seriously, particularly your request for clearer information about the services associated with an order.
We encourage you to check your email inbox, including your spam or junk folder, for any communication from our Customer Service team regarding your case. If you have already contacted our team, please continue the conversation through the latest email so they can review the details of your account and address any remaining questions.
Thank you for bringing your experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Fraude total no lo intenten!!
Fraude total no lo intenten!!
En madrid quise acceder a mi conexión con el Fast Track y nunca funcionó 7.Julio 2026
Sin embargo ellos me suscribieron con esos intentos a una cuota de 39,90 cada mes y por descuido me estoy dando cuenta 3 meses después
Nunca recibí mail de confirmación de esa supuesta suscripción ni nada solo un email del 3 mes de cargo por eso pude rastrear que era ese concepto que non quedaba muy claro de que es
No lo utilicen!!
4 września 2026
Opinia niezależna
Odpowiedź od Uptrip
Hola Coral,
Gracias por compartir su experiencia. Lamentamos saber que tuvo dificultades para utilizar el servicio Fast Track en Madrid y que posteriormente tuvo dudas sobre las condiciones del servicio asociado.
Entendemos su preocupación, especialmente al no haber recibido la comunicación que esperaba y al no haber tenido una experiencia satisfactoria con el servicio en el aeropuerto. Sus comentarios sobre la información y el proceso de suscripción son importantes para nosotros y los tendremos en cuenta para seguir mejorando la experiencia de nuestros usuarios.
Le invitamos a revisar su bandeja de entrada, incluida la carpeta de spam o correo no deseado, por si nuestro equipo de Atención al Cliente se ha puesto en contacto con usted respecto a su caso. Si necesita más ayuda, nuestro equipo estará disponible para revisar su situación y atender sus preguntas.
Gracias por hacernos llegar sus comentarios.
Un cordial saludo,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scam company
Scam company, taking money and without permission and wont refund
18 września 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Erica,
Thank you for sharing your feedback. We’re sorry to hear that your experience with our service left you concerned and frustrated.
We understand your comments regarding a service you say you did not expect and the concerns you have about the way your case was handled. We take this feedback seriously and appreciate you bringing it to our attention.
Please check your email inbox, including your spam or junk folder, for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your situation and provide the appropriate support.
Thank you for taking the time to share your experience.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Selling FastTrack for airports where it's not accepted
They propose Fast Track access to airports that don't accept it. In my case it was Krakow airport where I failed to access it.
When I asked for refund I was told it's not possible.
17 września 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Dmytro,
Thank you for sharing your experience. We’re sorry to hear that you were unable to use the Fast Track service at Krakow Airport as expected.
We understand how frustrating it can be when a service you intended to use is not accessible at the airport, particularly when you have already made arrangements around your travel plans. We take your feedback regarding service availability seriously and appreciate you bringing this to our attention.
Please check your email inbox, including your spam or junk folder, for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Das sind Betrüger
Das sind Betrüger. Mir ist das selbe passiert wie andere schon geschrieben haben.
Ich habe einmal eine Dienstleistung in Anspruch genommen. Einmal. Dann haben sie zweimal 39, 90 € unautorisiert eingezogen . Betrüger.
14 września 2026
Opinia niezależna
Odpowiedź od Uptrip
Hallo Johanna,
vielen Dank, dass Sie Ihre Erfahrung mit uns teilen. Es tut uns leid zu hören, dass der weitere Verlauf nach Ihrer einmaligen Nutzung unseres Dienstes für Sie unerwartet und frustrierend war.
Wir verstehen Ihre Bedenken hinsichtlich der von Ihnen beschriebenen wiederkehrenden Dienstleistung und der Informationen, die Sie während des Buchungsprozesses erhalten haben. Wir nehmen Ihr Feedback ernst und schätzen es, dass Sie uns auf Ihre Erfahrung aufmerksam gemacht haben.
Bitte prüfen Sie Ihren E-Mail-Posteingang einschließlich des Spam- oder Junk-Ordners auf Nachrichten unseres Customer Service Teams zu Ihrem Fall. Falls Sie noch Unterstützung benötigen, können Sie sich gerne an unser Team wenden, damit Ihre Situation geprüft werden kann.
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen.
Mit freundlichen Grüßen,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Rectification to uptrip.co is scam
I must change my opinion about uptrip after this firm or company refunded me after my complain. I believe now that they are honest and reliable. My sincere apologies. (uptrip.co is scam. They charged me 39€ for an ebook I didn't ask. They took my credit card number out of a subscrition they made me for me to buy a ticket for Westminster abbey which they didn't send it. Cancel your credit card or they will be charging you everyday.)
11 września 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Lorenzo,
Thank you for sharing your experience. We’re sorry to hear that your Westminster Abbey booking could not be completed as expected and that the subsequent service information caused you concern and frustration.
We understand your comments regarding the booking journey, the e-book service, and the information you received after your attempted purchase. We take this feedback seriously and appreciate you bringing your concerns to our attention.
Please check your email inbox, including your spam or junk folder, for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scammers – buy your airport services elsewhere
Scam – avoid these guys they sign-up you up to 39,90 subscription a month when you buy any product. They then send you eguides which are basically spam and claim the guides warrant the scam. Avoid at all costs.
They don't reply to emails.
12 września 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Tim,
Thank you for sharing your feedback. We’re sorry to hear that your experience with our service left you frustrated and concerned.
We understand your comments regarding the service information provided during the booking journey and the e-guides you received. We also regret hearing that you felt your emails were not answered, as responsive customer support is important to us.
Please check your email inbox, including your spam or junk folder, for any communication from our Customer Service team. If you still need assistance, we encourage you to contact us again so our team can review your case and provide the appropriate support.
Thank you for bringing your concerns to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Same scam
As with previous content from subscribers. I fell foul of this scam, only noticing when they emailed me my first ebook. I contacted my credit card as I thought it was fraud, but later realised that booking fast-track at Malaga airport meant signing up to a monthly subscription starting immediately. They’ve now let me unsubscribe but in the meantime charged 3 more times to my card. Shocking that this is not controlled in any way.
10 lipca 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Dave,
Thank you for sharing your experience. We’re sorry to hear that the booking process and the subsequent service information caused you frustration and concern.
We understand your comments regarding the subscription and the way the information was presented during the Fast Track booking journey. We take this feedback seriously and appreciate you bringing your concerns to our attention.
We’re also glad to hear that our Customer Service team was able to assist with cancelling the service when you contacted us. If you still have any questions regarding your case, please check your email inbox for communication from our team or contact us directly so we can review your situation further.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Unexpected €39.90 subscription charge
Unexpected €39.90 subscription charge – refund refused
Comming back to my review just to confirm that they did not sent my money back as they promised by e-mail! So I strongly reccomend not to use this cheating site!
I used UpTrip for a travel-related service and, without realizing that I was agreeing to a recurring paid subscription, I was subsequently charged €39.90.
As soon as I noticed the charge, I contacted UpTrip. They cancelled the subscription, which confirms that they received my request, but they refused to refund the €39.90 already charged.
In my experience, the recurring subscription and its cost were not presented clearly enough during the original transaction for me to understand that I was committing to a €39.90 monthly payment. I would never have knowingly subscribed to such a service.
What concerns me even more is that, after checking Trustpilot, I found numerous reviews from other customers describing very similar unexpected subscription charges.
I have now formally requested a refund and asked UpTrip to provide the full legal name, registered address and company registration details of the entity operating UpTrip.co.
If the refund is still refused, I intend to dispute the transaction with my card issuer and submit the matter to the relevant consumer protection authorities.
My advice: be extremely careful before entering your card details and make sure you fully understand whether you are being enrolled in a recurring subscription.
I will update this review if UpTrip refunds the €39.90.
2 września 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Corneliu,
Thank you for sharing your experience and for taking the time to explain your concerns.
We would like to clarify that our Customer Service team did respond to your request and has been handling your case since September 11. We kindly ask you to check your email inbox, including your spam or junk folder, for the latest message our team sent regarding your case.
We understand the concerns you raised about the booking journey and the information you received, and we appreciate you bringing your feedback to our attention. We hope you will have the opportunity to review our latest communication and continue the conversation with our team if any questions remain.
Thank you for your patience and for giving us the opportunity to assist you.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Very similar to story to others (outright theft by up trip)
Very similar to story to others! Tried to purchase a fast track ticket for Athens airport, because I was stressed about delays in traffic and the business of the airport. It told me transaction was completed, but when I tried to view the ticket it said order failed. The money was still pending on my credit card, though. Received an email the next day apologising for the failure, and saying that they would not complete the pending transaction. THEN they sent an email about an ebook that "I requested" and there was a charge of £34.33 on my card. Before the apology email about the failed fast track purchase, I contacted them about the charge, but they have not replied to that. I've since contacted my bank, and am confident that they'll ensure that neither pending charge (for the fast track ticket, or for the "ebook") will go through, and any further transactions will be rejected for that seller. Horrible experience, and clearly not an isolated one - a company preying on people who are under pressure and stress, and illegally trying to take even more money from them. Wish I'd checked reviews first! But that's what happens when travel gets stressful!
6 września 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Dan,
Thank you for sharing such a detailed account of your experience. We’re sorry to hear that your Fast Track booking did not complete as expected and that the subsequent communication and service information caused you additional concern during an already stressful travel situation.
We understand your comments regarding the failed booking, the pending transaction, and the additional service you say you did not request. We also regret hearing that you did not receive a response when you initially contacted our team. We take this feedback seriously, particularly regarding the customer journey and communication.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for taking the time to bring these issues to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Be careful what you sign up to
I used the service to book tickets to a museum. That did not work and I received a confirmation email about this and was immediately refunded. The next day I received a charge for the subscription service for €39. I wrote to the vendor giving them 48 hours to provide a refund, in the UK I knew I was protected under consumer law by the 14-day cooling off period. Fair play to Uptrip they did immediate refund me and amount back in account with 24 hours.
If this happens to you immediately write to Uptrip asking for a refund - you're protected under your consumer legislation (in the UK, and surely the EU)
If you have just used Uptrip today and been refunded for a service you asked for immediately cancel/freeze your card
31 sierpnia 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Ian,
Thank you for taking the time to share such a detailed account of your experience and for updating others on how your case was handled.
We’re sorry that your museum ticket booking could not be completed as expected, but we’re glad to hear that our Customer Service team responded quickly to your request and that you received the assistance you were looking for.
We appreciate you sharing your experience with the booking process and the follow-up communication. Feedback like yours helps us identify where the customer journey can be clearer and more straightforward.
Thank you again for bringing this to our attention and for acknowledging the support you received from our team.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
1 stella solo perché non se ne possono…
1 stella solo perché non se ne possono dare 0.
Non comprate qua perché vi addebiteranno tre giorni dopo 40 euro extra per un abbonamento che non hai mai fatto e non ti daranno mai un rimborso.
4 września 2026
Opinia niezależna
Odpowiedź od Uptrip
Buongiorno Daniele,
Grazie per aver condiviso la sua esperienza. Ci dispiace sapere che il percorso di prenotazione e il servizio successivo le abbiano causato frustrazione e preoccupazione.
Comprendiamo le sue osservazioni riguardo alle informazioni presentate durante il processo e al servizio che lei afferma di non aver previsto. Prendiamo seriamente questo tipo di feedback e apprezziamo che abbia deciso di segnalarci la sua esperienza.
La invitiamo a controllare la sua casella email per eventuali comunicazioni del nostro Customer Service relative al suo caso. Se necessita ancora di assistenza, il nostro team potrà verificare la situazione e rispondere alle sue domande.
Grazie per aver dedicato del tempo a condividere il suo feedback.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Fraud got tickets for trip to Prague…
Fraud got tickets for trip to Prague castle next I know taking another €39.90 from my account without my permission. Refused to refund me but when said report prove it’s a subscription they have now refunded me however still waiting on money to come into my account. AVIOD at all costs
2 września 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Laura,
Thank you for sharing your experience and for updating others about the outcome of your case. We’re sorry to hear that your experience with the booking process caused you frustration and concern.
We’re glad to hear that our Customer Service team has since confirmed the resolution of your case. We understand that you are still waiting for the funds to appear in your account, and we appreciate your patience while the process is completed.
If you need any further assistance or an update regarding your case, please check your email for communication from our Customer Service team or contact us directly.
Thank you for bringing your concerns to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
0/10
0/10
SCAM - they charge 40euro on top of the pass you pay every month without you agreeing / knowing.
19 sierpnia 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello,
Thank you for sharing your feedback. We’re sorry to hear that the service you experienced left you frustrated and concerned.
We understand your comments regarding the additional service you say you were not expecting and your concerns about how this was communicated during the booking journey. We take this feedback seriously and appreciate you bringing it to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for taking the time to share your experience.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
It’s a scam
It’s a scam!
I was charged €39,90 the next day, for a subscription that I never signed up for.
I had to block my card and I am currently disputing with my bank to have the money back.
DO NOT use this website!
29 sierpnia 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Diana,
Thank you for sharing your experience. We’re sorry to hear that you were surprised by a service you say you did not intend to sign up for and that this situation caused you concern.
We understand your feedback regarding the information presented during the booking journey and how the subsequent service was communicated. We take your concerns seriously and appreciate you bringing this to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scammers need to be shut down.
Scammers need to be shut down.
Tried to order a fast track at airport for £9. It was not available and was instantly refunded. Fair enough.
Since then they have taken £35 and attempted to take several more. None of this was authorised at sign up. What service would I even be paying for?
23 czerwca 2026
Opinia niezależna
Odpowiedź od Uptrip
Buongiorno Paul,
Grazie per aver condiviso la sua esperienza. Ci dispiace sapere che il servizio Fast Track che stava cercando di prenotare non fosse disponibile e che il successivo percorso del servizio abbia generato preoccupazione e frustrazione.
Comprendiamo le sue osservazioni riguardo alle informazioni presentate durante la prenotazione e al servizio che ci descrive come non previsto. Prendiamo seriamente questo tipo di feedback e apprezziamo che abbia portato la situazione alla nostra attenzione.
La invitiamo a controllare la sua casella email per eventuali comunicazioni del nostro Customer Service. Se necessita ancora di assistenza, il nostro team potrà esaminare la sua esperienza e rispondere alle sue domande.
Grazie per aver dedicato del tempo a condividere il suo feedback.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Abbonamento non voluto
Ho prenotato dei biglietti,
Che sono stati addebitati e subito rimborsati per "problemi tecnici",
Mi sono ritrovato con un abbonamento per un e-book che NON avevo chiesto ( e ne sono sicuro ) da 39.9 €.
Non rimborsati
Seguito: dopo circa 20 gg mi sono stati rimborsati i 39,9€.
Grazie.
26 sierpnia 2026
Opinia niezależna
Odpowiedź od Uptrip
Buongiorno Raffaele,
Grazie per aver condiviso la sua esperienza. Ci dispiace sapere che la sua prenotazione non sia andata a buon fine a causa di problemi tecnici e che il successivo percorso del servizio abbia generato confusione e frustrazione.
Comprendiamo le sue osservazioni riguardo al servizio e alle informazioni presentate durante il processo di prenotazione. Prendiamo seriamente il suo feedback e apprezziamo che abbia deciso di segnalarci questa situazione.
La invitiamo a controllare la sua casella email per eventuali comunicazioni del nostro Customer Service relative al suo caso. Se necessita ancora di assistenza, il nostro team potrà verificare la sua esperienza e fornirle il supporto necessario.
Grazie per aver dedicato del tempo a condividere il suo feedback.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Purchased a one off security fast…
Purchased a one off security fast track. I received an email to say there was problem and it had failed and I would be refunded for the cost of the fast track. Thought that was the end of it but have just seen I've been charged for a subscription for 2 months. For what I am not sure. Avoid this company!
27 sierpnia 2026
Opinia niezależna
Odpowiedź od Uptrip
Hello Millie,
Thank you for sharing your experience. We’re sorry to hear that your Fast Track booking could not be completed as expected and that you were subsequently surprised by a service you say you did not intend to sign up for.
We understand your concerns about the booking journey and the information provided along the way. We take your feedback seriously and appreciate you bringing this situation to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Comprato dei biglietti per Saint…
Comprato dei biglietti per Saint Michel,non ricevuti ,ricevuto invece abbonamento non voluto di 39 euro per non si sa bene cosa .. Contestato adesso aspetto rimborso per eventualmente alzare valutazione.
20 sierpnia 2026
Opinia niezależna
Odpowiedź od Uptrip
Buongiorno Luigi,
Grazie per aver condiviso la sua esperienza. Ci dispiace sapere che il servizio che cercava di prenotare non ha soddisfatto le sue aspettative e che il successivo percorso del servizio le abbia causato confusione e frustrazione.
Comprendiamo le sue osservazioni riguardo alle informazioni ricevute durante il processo e alla situazione che ci descrive. Prendiamo seriamente questo tipo di feedback e apprezziamo che abbia deciso di segnalarcelo.
La invitiamo a controllare la sua casella email per eventuali comunicazioni del nostro Customer Service relative al suo caso. Se necessita ancora di assistenza, il nostro team sarà lieto di verificare la sua situazione.
Grazie per aver dedicato del tempo a condividere la sua esperienza.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
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