UPS Ireland Recenzje 

Extremely poor delivery experience.
I waited almost 8 days for this parcel, while the tracking information was barely updated and gave me no useful indication of when the driver would actually arrive. I missed the delivery by only a couple of minutes, and instead of making another attempt later that day, UPS immediately moved it to the next business day.

The most frustrating part is the tracking. If customers are expected to be available for delivery, the tracking needs to provide timely and useful updates. I should not have to spend an entire day waiting at home because the system does not accurately show when my parcel is arriving.

After this experience, I would actively avoid choosing UPS for future deliveries whenever another courier is available.

Absolutely disgraceful service. I asked for my package to be delivered to a pickup point, which they failed to do. They then attempted a delivery at my address and I wasn't there. They made a second attempt at the address today and left a note without even attempting to call my number , which I provided. It's exhausting trying to deal with these people. Nothing but drama every time.

If there was a zero star option that would be the one I would go for. They not only have lost my parcel with very important items but also have not given me any sort of compensation, taking ages to finalize the investigation and leaving me in the without any choice than to start the process of getting the item again. I WILL NEVER USE OR RECOMMEND UPS AGAIN.

I ordered my parcel one month ago. Half of it was delivered. It was investigated which took two weeks and a new replacement parcel was sent via UPS again. On both occasions my parcel arrived promptly into Ireland. After that the clowns who work in santry couldn’t manage to get it 40km up the road. Santry phone number is disconnected. Anyone I deal with in UPS are on the other side of the world and are only telling me what I can already see on my iPad. “ in transit” is UPS way of saying, we have no idea where your parcel is. So for the second time I will have to order a replacement for my replacement and wait another month for them to get it wrong again.

I was charged 77.64 euro on a vinyl record order after UPS used an estimated shipping cost of 142.91 euro, despite the actual shipping I paid, around 26 euro.

Revenue confirmed that UPS, as the customs declarant, is the only party able to amend the customs entry and apply for a refund. However, UPS said it would charge an amendment fee of 76.26 euro plus VAT, which is far more than the likely refund.
I understand customs and VAT have to be paid, but it feels unfair that an estimated shipping cost can massively increase the charge and then cost even more to correct when proof of the actual amount is available.

Customer service repeatedly repeated the same explanation rather than properly dealing with the issue.

Save yourself a lot of stress and use someone else. everything is broken in this company. Their online chatbot get stuck in a loop, when, [if you are lucky] you do get through the team are unable to do anything, as they are not connected to ups, they just forward messages. When you try to speak on the phone to a human you get a call center in Asia with poor english every time, and again nothing that they can do but forward messages and tell you your package will be with you in 3 hours that arrives 4 days later. Please avoid at all costs.

I would give zero stars if possible. Tracking says 2 delivery attempts made but there were none. Rang customer service multiple times, was told twice that someone from the escalations team would call me back within a certain timeframe - that didn't happen either time. Was told by customer service agent that the helpline would be open 24 hours but that's not true either. The online tracking still says my package will be delivered today but information on the company's website says that delivery is up to 7pm which was an hour ago. Nobody, whether human or otherwise, seems to be able to give a straight or truthful answer when you ask where your package is. I was given a choice by the shipper which company to use and chose UPS as they had a faster delivery time - if you have the same choice, do not use UPS no matter what. I needed the package today and have not got it - I would have been better off going with the alternative offered.

I am opening this complain because UPS is stating that an attempt was made to deliver my parcel, but this is not true.

The delivery was supposed to take place on the 3rd, and UPS claims that the driver attempted the delivery but that there was no one at the location. However, I have CCTV cameras covering the location and checked the footage for the entire day. There was no UPS driver or delivery vehicle at the location, and no delivery attempt was made.

I have also called UPS several times, and I was able to get confirmation that the delivery driver did not actually attempt the delivery.

It is now the 7th, and I still have not received my parcel. The tracking information now says that the delivery is on hold, while I am simply being told to wait.

I want my parcel to be delivered as soon as possible. I can provide the CCTV footage as evidence that no delivery attempt was made.

Great experience with UPS.
Item purchased from Portugal late Sunday night and delivered to Donegal on Friday.
Tracking was provided at every step of the way.
Was called away so left a note on the door instructing delivery driver where to leave package, which was left exactly where I asked.
Very Happy
John

UPS emailed to confirm my parcel would be delivered today, so I took the day off work to be home for the signature. Nobody came. No driver, no door tag, no phone call, nothing — and then the tracking quietly rescheduled it for Monday. It requires a signature, so Monday is useless to me: I'll be at work, like most people. I lost a day's pay waiting for a delivery UPS confirmed in writing and then didn't attempt. Hit the date or ring the bell. Doing neither and blaming the calendar isn't a delivery service.

UPDATE

Monday was supposed to be delivered to an access point as ringing the bell is very hard for some people. Guess what? The driver tried again to my address at the same exact time as on Friday. Isn’t that something? No contact, noone rang the bell or contacted me. So far I have spent 1 hour from my life only today trying to understand what is happening.

Incompetent company hiring incompetent people!

I've been stuck here all day, just waiting for a delivery. And honestly, reading all these bad reviews, it seems like I've hit every single problem they mention. No package, no updates, no one to even talk to at customer service—just a bunch of incompetent folks. You just can't count on them. I'd take DHL or DPD any time over these guys.

When even Ups drop standards to an all time low
Photo to prove it was left at side of the road with no one signing for delivery .

Dropping box’s in a car park and did not even bother to bring to shop entrance 65 meters from the entrance .And it is not as if Ups had not delivered to us before in last 19 years

in Ture UPS tradition the following excuse appears again on the delivery tracking system! "The receiver was not available for delivery. We'll make a second attempt the next business day."
Time UPS got some new drivers as they seem to get lost every time. Same crap every time, on top of that they have the impudence to flog their customers for excessive fees for the process of collecting agency fees electronical, you wouldn’t object to a small handling fee, but their rates are OTT.
Customer support, pleased don’t waste our time responding unless you are going to assure us the service will improve next time.

I'm writing this while waiting for my package and reading the reviews here.
I don't know if I should laugh or 😭. I'm out of words

Here’s a much harsher version—angry, direct, and scathing, while sticking to the facts so it carries more weight:

Absolutely Disgraceful Service from UPS – Avoid Their Express Service

This is, without a doubt, one of the worst delivery and customer service experiences I have ever had in Europe.

I paid extra for UPS Express with a promised delivery time of 1–2 days. Almost a full week later, my package is STILL sitting in a UPS warehouse, going around in a ridiculous loop of scans with no actual movement or delivery.

What exactly am I paying an Express premium for?

The delivery is already unacceptable, but the customer service is even worse.

I have called UPS customer service twice, spending 25–30 minutes on each call, explaining the exact same situation over and over again. I even had to speak to a supervisor, and despite all of this time and effort, not a single person was able to resolve the issue.

And here is the most infuriating part: I was repeatedly told that someone would contact me within 1–2 hours with an update. They promised either a phone call or an email.

Nothing.

No phone call.
No email.
No update.
No resolution.
Not even the basic courtesy of following through on what your own employees promised.

I was then told that the case would be “escalated” and treated as an “urgent matter.” Clearly, those words mean absolutely nothing at UPS, because after supposedly escalating the issue, I am still exactly where I started.

Then, unbelievably, I was told to contact the shipper.

Why?

The package is already inside UPS’s warehouse. The shipper cannot magically walk into a UPS facility and retrieve my package. Once UPS has possession of the parcel, it is UPS’s responsibility to transport and deliver it.

This constant attempt to pass the responsibility onto someone else is incredibly frustrating and completely unacceptable.

I paid for a premium service. I did not pay for a package to sit in a warehouse for nearly a week. I certainly did not pay to spend hours on the phone repeating myself to customer service representatives and supervisors who make promises that apparently nobody bothers to keep.

Mistakes and delays can happen with any courier. What separates a professional company from a terrible one is how they handle the problem when something goes wrong.

UPS has failed on every level:

The delivery failed.
The communication failed.
The escalation failed.
Customer service failed.
And the promises made by your staff were not honoured.

At this point, calling this an “Express” service is almost laughable.

If this is how UPS treats customers who have paid for their premium delivery service, I will seriously think twice before ever using UPS again.

Absolutely disgraceful. Save yourself the frustration, save yourself the wasted time, and think twice before paying extra for UPS Express.

It does not even deserve a 1 star

Those cons attempted to charge me with an undue tax and then started to turn around the situation and then sent the parcel back to the sender when they didn’t manage to charge me.

Absolute pirates and scammers

Beware and claim your sellers NOT to deal with them

I don’t think I’ve ever had a good thing to say about UPS. They have delivered to me through the years and 40% of the time there has been an issue.

The straw that broke the camels back was today when I received half my order.

I ordered two items from the same company in the same order. Meaning I only gave 1 address. Half my order came (the less expensive parts of the order) and the main part is stuck in Waterford hub as the address is incorrect (it wasn’t)! They gave me details of what address they had. There’s no issue. It’s the exact same as the address as the package that they delivered!

Who hires these people.

Why do companies still use them !

What a bunch of wasters.

The parcel was delivered to an unagreed location without a proof of delivery photo. When I collected my parcel, I discovered it was dismantled and damaged.

A pity that we can't give ZERO stars.
The parcel was left in an awful condition in front of my gate, while there is clearly indicated that it should be left with the neighbours in case of my absence. Of course de proof picture was taken in a way that the damage cannot be seen. I will now file a complaint with the seller and with Amazon.

Every single time they get it wrong. They use different franchises for different counties and the turf war between them is more important than customer satisfaction, with the result that my parcels sit in the sorting centre because UPS managers do not have the courage and initiative to resolve their problems. The customer comes last. A useless parcel service.