UNIT 1 Recenzje 231

I absolutely love my winter liner and helmet! I initially thought I needed to make an exchange, but Maria helped me understand how to adjust the helmet perfectly. I couldn’t be happier!

Really happy with my Aura from Unit1. Fits well, lights are great and I feel much safer with the indicators. Customer service is great too. I had a couple of queries about customs duty (turns out it's not applicable as Unit1 is now shipped from the UK) and strap adjustment. They got back to me the same day, and we're really helpful. Highly recommend.

Even though the products work fine and draw attention in traffic, the company itself is a total ripoff.
I’ve supported Unit1 twice on Kickstarter, especially the second campaign was a pure cash grab. On top of the massive pledge, they asked for over 200$ for regular container shipment (they charge you to ship the products to their Warehouse and then charge you to send it to your home) and even more asked for additional money to forward the tracking number.
Customer Support is nonexistent, they reply with the same wording every time and don’t appear to meetings that you can request on their website.

If you are into the helmets, buy them when available directly from their site, it will be cheaper than supporting on Kickstarter, even though they promise up to 40% savings.

My husband backed the NEON campaign, and Maria was incredibly helpful in resolving some issues he was experiencing. I’m so excited for our kids to have this helmet—thank you, Maria, for all your support!

I wore the helmet for the first time going to work today. I travel in the darkness on the way to and from work. the helmet worked great for being more visible to others on the rd. The drivers seemed more aware and let me know more often with flashing their lights etc. when approaching from behind and at intersections.
I was quite skeptical at first with this comp. But between Maria and Laura that skepticism has vanished. they respond promptly to situations and are very tactical and honest. they definitely helped their comp. gain my respect.

I love the Unit1 gear & support. I decided on supporting them and purchased the Aura Helmet and lights kit. After a year and a few thousand KM, everything works perfectly and the helmet is very comfortable.

But I cleaned my helmet pads often and they got messy, so I contacted them to purchase new pads. Well, I didn't get a chance, they sent me a few kits free of charge! Best service I had in a long time!

I love my FARO helmet and lights—they make me feel so much safer on the road! I highly recommend them. Thank you, Maria, for helping me through the process!

After a while thinking about it, a couple of weeks ago I decided to go ahead and purchased the FARO helmet. I’ve now received it but haven't tried yet, waiting for the remote to arrive. If the helmet is as good as the UNIT 1 support team online, specially Maria- thank you so so much- then this must be one of the best purchases I have ever done. So glad.

UNIT1 is a quality product easy to use ecosystem make a simple app love my

I was gifted an AURA helmet and feel so much safer. María helped me figure out app light pairings and I now love to use the app + helmet. Epic products guys.

I had an amazing time talking with Maria. I was a bit lost using my UNIT 1 products and she called me to help me and my wife to understand how to use the app and products! Now I can use all my UNIT 1 ecosystem increibly. Would recommend 100%

I am impressed with my Unit1 gear. After being hit by a car on my scooter, I was looking for any safety products to MAKE the drivers see me. I liked that they had several products that all sync together. I got the helmet, then the lights and eventually the backpack. I was a bit upset when the backpack finally came out that it would have been cheaper to buy it all together. Wish I knew that was going to happen. The backpack is awesome. It has lots of room and is made to last. The lights have absolutely saved me from getting hit again. They draw attention, which is what you want while riding. I have also had drivers get upset that my lights are flashing, but at least they saw me!!

I had a problem with my helmet and contacted customer service. I sent them a video of what was happening and immediately got a response. They sent me the replacement part and with the shipping info, they attached a video on how to install it. Great customer service. I have not had that with any other products, ever! Their products are expensive, but they are also high quality. I love all my products and I will not ride without them. Day or night, but especially night.

There were some 3rd party delivery issues that the customer services team were absolutely amazing and helpful in resolving really fast. When the products were finally received, it is clear straight away they are top quality, well made and durable. I cannot say enough how fantastic the team were and special shoutout to Laura!

Maria from Unit 1 provided outstanding customer service. All her replies were very prompt, thoughtful, helpful and above all, courteous and friendly. I would hesitate to recommend dealing with Unit 1 and their exceptional products.

You can see that every Unit 1 product has a lot of care in the finishing and use of materials. Every detail has been carefully considered with regard to safety!
This is also the reason why I am very satisfied with all the products I have ordered.
Aura Helmet - Smart Light Pro Dual - Remote - Water Bottle - Winter Liner - Bug Net - Adaptive Helmet Visor - Smart Light Mount Pack - TORCH Urban Backpack (including Riding Kt).

Brilliant product. Superb customer service! Good people!

Great products with well designed ideas behind them. They recently had a free winter liner with a purchase of a new helmet. I had bought my helmet just 2 weeks prior to this. I asked support and they quickly got back to me!

I’ve been really happy with the products I purchased from UNIT everything seems to be thought out really well and i love the design my only gripe would be the remote I’m not sure if it’s a Bluetooth problem or maybe the firmware but it’s very temperamental one ride it will work perfectly the way it’s supposed to other times it just won’t respond or connect to my lights I got sent another one and that didn’t even connect to the lights so not sure what the problem is there but if that could be fix this product would be 5 stars one more thing is the the magnet on the bag where the light goes well that fell out after a week of having it not sure if anyone else had the same issue

When I had an issue with Faro helmet ( it was too small) they promised to exchange it if they ever create a bigger product. So after few years Aura appeared and replacement was performed. It took time but result is pleasant.

Voor mij en mijn vrouw een helm gekocht, alleen stopte mijn helm na 2 jaar met opladen.
Na contact met de helpdesk ben ik echt heel netjes geholpen door Maria.
Wij hebben ook voor onze zoon een gekochte die komt hopelijk in december, erg te vreden over de helmen en de service.