My father was in a terrible accident on his electric bike, he was hit by a minivan going 35 mph. He has extensive injuries including (but not limited to) 5 broken ribs, a collapsed lung, internal blee... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have been using the Unit 1 Faro helmet for many years and once the first one had a little issue the guys at Unit 1 without any hiccup replaced it. It’s the best helmet I ever had and get stopped on... Zobacz więcej
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You can see that every Unit 1 product has a lot of care in the finishing and use of materials. Every detail has been carefully considered with regard to safety! This is also the reason why I am ver... Zobacz więcej
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Designing gray elements for adults still haven't ordered kids ones just yet but considering maybe if they have a deal or might do and 4-year-old. Neo is amazing, much lighter than I expected. Great bu... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
At UNIT 1, we're on a mission to become the world's leading smart helmet and urban mobility accessories company, designing beautiful, tech-enabled products that will save lives, and that people will love to wear. Join us in our quest to bring design, safety, and innovation to every rider in the world.
Dane kontaktowe
66 W Flagler Street, 33130, Miami, Stany Zjednoczone
- +1 (251) 359-9899
- support@unit1gear.com
- unit1gear.com
4,7
Doskonała
231 recenzji
Odpowiada na 66% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Purchased Unit 1 FARO helmet from a…
Purchased Unit 1 FARO helmet from a national retailer, Pro Bikes. Turn signal remote did not appear to work. Scheduled a customer service call with company person located in Spain. She verified broken but said they do not support product purchased through a retailer and that I will have to return it to store. Don’t back warranty. Will not purchase again from them. Don’t trust product.
Unit One told me to return it to the store. Now they say they are willing to honor the warrranty. However, based on their advise, I no longer own it. Will not respond to subsequent emails
30 czerwca 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi Robert,
We’ve reached out a few times to help you out, but we’re still missing some key information from your end.
In our email, we’ve outlined how we’re willing to make an exception for you, but we do need your response to move forward and get this sorted properly.
Whenever you have a moment, please check your inbox and get back to us.
Best regards,
The UNIT 1 Team
The Aura helmet is a real hit
The Aura helmet is absolutely great, I am feeling much more secure, knowing that the traffic behind me is informed about my plans.
It's very comfortable, easy to setup and the packaging is top noch.
Not to talk about the support, which helps you very fast with your requests and makes you feel welcome in the unit1 community.
17 czerwca 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi Axel,
Thank you so much for this amazing review. It really means a lot to us and we're really glad you felt so supported by our CX team.
Happy to see that traffic now knows who's Axel and which turn he's about to make!
We're glad to have you as one of our members of the UNIT 1 community. Keep riding and stay safe!🚴❤️
Kind regards,
-The UNIT 1 Team
Customer Service: Exceptional
Really like the helmet! There's an eco setting for the lights that makes them flash (actually seems to make you more visible than the other settings interestingly enough) and makes the battery life really long. I don't fiddle with the app but you can set it to eco and then just push the bottom on the helmet and it remembers that setting which is great and super simple. Had some back and forth with customer service about a return (my wife got the FARO but preferred the AURA after trying mine on but our toddler inadvertantly kicked the helmet across the driveway and couldnt be returned) and could not have been happier with how well they handled the situation. Incredibly helpful and worked with us to figure out a way to get the helmet my wife wanted. Very very impressed with the way they handled it when they were well within their right to say "sorry, nothing we can do homie." Definitely recommend
10 czerwca 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi Seth,
Thank you so much for this amazing review — it honestly made our day! 🙌
We’re thrilled to hear how much you’re enjoying the helmet and that the Eco light mode is proving to be both practical and powerful in terms of visibility.
Also, thank you for sharing the story about the return situation. We really appreciate your understanding, and we’re so glad we could find a way to get your wife the AURA she preferred. It’s moments like these that remind us why we do what we do — it’s about people, not just products.
Thanks again for the kind words and for recommending us. We’re lucky to have you in the UNIT 1 community!
Ride safe,
The UNIT 1 Team
Great helmet, great support!
I am super happy with my new Aura helmet and remote. When I had some questions and suggestions for small product improvements, Unit-1 was exceptionally responsive... even setting up a video chat to discuss. Very impressive folks! I look forward to an ongoing relationship with Unit 1!
9 czerwca 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi Victor,
So glad to hear you’re loving your AURA helmet and remote!
It was great connecting with you, we really appreciate you taking the time to share your thoughts and ideas. That kind of input helps us keep pushing things forward.
We’re here anytime you need us, and we’re just as excited for what’s ahead!
—The UNIT 1 Team
Wonderful products and amazing support…
Wonderful products and amazing customer support!
I’ve bought four products and have received two so far—they are fantastic. Beautifully made and professionally presented.
The customer support is outstanding: quick to respond and very helpful.
Special thanks to Manuel and Maria for their excellent care!
4 czerwca 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi Faranak,
Thank you so much for your kind words and for taking the time to share your experience; it truly means the world to us! 🌟
We’re thrilled to hear that you're enjoying your UNIT 1 gear and that our customer support team (shoutout to Manuel and Maria!) could be there for you when needed. We work hard to make both our products and our service something you can count on, and hearing feedback like this reminds us why we do it.
Thank you again for being such a valued part of the UNIT 1 community!
Warmest regards,
The UNIT 1 Team
Service au top
Je fais suite à ma demande de remplacement des coussinets de mon casque, j’ai de suite eu une réponse rapide, très réactive et agréable avec l’équipe du SAV qui ont résolu mon problème de remplacement des coussinets.
Un service au top, félicitations à toute l’équipe.
28 maja 2025
Opinia niezależna
Odpowiedź od UNIT 1
Bonjour,
Merci infiniment pour votre retour si positif !
Nous sommes ravis de savoir que notre équipe du service après-vente a pu vous répondre rapidement et résoudre le problème avec vos coussinets. Cela nous fait vraiment plaisir de lire que notre engagement envers la qualité et le service client est reconnu.
Encore merci pour votre confiance et vos encouragements — cela signifie beaucoup pour nous.
N’hésitez pas à nous contacter à tout moment si vous avez besoin d’aide.
Bien à vous,
L’équipe UNIT 1
Der Helm ist Qualitativ hochwertige…
Der Helm ist Qualitativ hochwertige angesiedelt. Das Zubehör, Blinktastatur für Lenker, ebenso. Alles einfach zu handhaben. Die dazugehörige App ist einfach zu handhaben.
29 kwietnia 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi there,
Thank you so much for taking the time to leave such a thoughtful review — we really appreciate your kind words!
We’re thrilled to hear you’re enjoying the high-quality feel of the helmet and handlebar remote, and that the app and overall setup have been easy to use. That’s exactly what we aim for: safety, innovation, and simplicity all in one package.
If you ever have any questions, need assistance, or want to share more feedback, we’re always just a message away.
Thanks again for your support and for being part of the UNIT 1 community!
Best regards,
The UNIT 1 Team 🚴♂️💡
Make Pink Ones!
I had some issues with separate shipments (visor came directly from an overseas warehouse) and they were able to immediately give me two different tracking numbers and tell me where my visor was, on it's way to me! The product is incredible, so lightweight, breathable and I feel super safe in it with my MIPS lining and blinker system! Please make a light pink adult Unit 1 Aura!! I like my Stingray but I'd love to match more of my equipment!
25 kwietnia 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thank you so much for your kind words Claudia!
We’re really happy we were able to get everything sorted for you, and even more thrilled to hear how much you’re enjoying the helmet.
It means a lot to know you feel safe and comfortable!
We also love your suggestion for a light pink AURA we’ll definitely keep in mind your request.
Thanks again for your support and for being part of the UNIT 1 community!
— The UNIT 1 Team
Support super efficient
I had an issue with the remote navigator so contact the support. They were super efficient and gave and the instructions needed identify the problem. Once it's wasn't solved they promptly decided to replace it and send me a new one.
16 kwietnia 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi Antonio,
Thank you so much for your kind words! We're really glad to hear our support team was able to assist you efficiently and provide a quick resolution. Your satisfaction means a lot to us, and we’re happy we could get you back on track with a replacement. If you ever need anything else, we’re just a message away!
All the best,
The UNIT 1 Team
Customer service is also great.
The helmet itself is bit heavier than the road bike helmets in the market but the lights feature is really unique and I love my Aura.
I had a trouble in the front light and sent a message to the company, they replied and moved so quickly, my problem was solved in a week!
Thank you for the great support, I can recommend the products and the company service!
10 kwietnia 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi Miwa,
It was an absolute pleasure helping you out, and we’re so glad to hear you’re enjoying your AURA! We truly appreciate customers like you your kind words and support mean the world to us.
Thank you again for recommending both our product and service!
Stay safe and ride bright,
The UNIT 1 Team
It is not a helmet for road cycling
It is not a helmet for road cycling. Sorry.
Heavy and not very well ventilated, sweat comes down all over your forehead.
I am still struggling with the ergonomics, it presses my temples despite to make sure about my head shape and size.
Once wear it....Look like a mushroom.
Good safety features. Good choice for city, commuting and e-bike (non effort cycling)
Looking for an alternative. Dissapointed
5 kwietnia 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi Coppi!
Thank you for sharing your honest feedback.
We’re truly sorry to hear that the helmet did not meet your expectations. While our product is designed with urban mobility, e-bike commuting, and safety at its core, we fully understand that comfort and fit are just as important. Your comments about the weight, ventilation, and pressure points are taken seriously and will be passed along to our design team for further review.
We recognize that helmet fit can be highly individual, despite correct sizing. We always recommend reaching out to our support team so we can assist with potential adjustments or offer guidance toward a more suitable alternative within our range.
We’re glad to hear you value the safety features. That said, we’re genuinely sorry to have missed the mark for you.
Please feel free to contact us directly at support@unit1gear.com so we can work together on a solution. Your satisfaction matters greatly to us.
Warm regards,
The UNIT 1 Team
Not worth the stress
I had one and it's great in a many ways--BUT the brim is attached by a magnet that has come off several times and been lost. Replacements are expensive and the last one didn't even arrive in the post. The only ones available were an ugly colour (obviously many ppl have this problem) Now they're telling me to contact the shipper blah blah... Not worth it; I'm looking for a new helmet.
1 kwietnia 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi Michael,
Thank you for your feedback, and I’m really sorry to hear about the issues you’ve had with the brim and shipping it’s certainly not the experience we want you to have.
We’ve already reached out to you directly to make things right, and I’ll personally ensure your case is properly handled from here on out.
Thanks again for your support and honesty it truly helps us get better.
Warm regards,
The UNIT 1 Team
Amazing company!!
All I can say is, what a fantastic company!! Started off buying the Aura helmet & controller. Was so impressed with it, I went on to buy the lights & the backpack too which arrived today!! LOVE everything these guys make & cannot praise them enough! Everything is of the highest quality & so is the customer service!! Absolutely amazing!!
20 marca 2025
Odpowiedź od UNIT 1
Hi Maria,
Wow thank you so much for your incredibly kind words! We're absolutely thrilled to hear that you've had such a positive experience with the AURA helmet, lights, backpack, and our service.
It means the world to us to know that our products are not only meeting but exceeding your expectations. Your support and enthusiasm truly motivate our entire team.
If you ever need anything or have questions down the road, don’t hesitate to reach out. We’re always here for you!
Manual was patient and knowledgeable
Manual was patient and knowledgeable, helping me pair my helmet and remote. Excellent service
18 marca 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thank you for your review Mark! We're thrilled to hear that Manuel was able to assist you with pairing your helmet and remote. Patience and knowledge are what we strive for in our support, and it's awesome to know you had a great experience! If you ever need anything else, we’re here to help. Enjoy your gear and ride safe! 😊🚴
I needed a replacement part for my…
I needed a replacement part for my helmet.
Bram at Unit 1 has been extremely helpful
friendly, he made the whole proses easy
stress free. The part arrived few days later.
11 marca 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thank you for your review! 🔥 We're so glad to hear that Bram could make the process easy and stress-free for you—that’s exactly what we aim for! It’s great to know your replacement part arrived quickly and that you had a positive experience with our team. If you ever need anything else, don’t hesitate to reach out. Ride safe and enjoy your gear!
Na één jaar gebruik !!!
één jaar geleden veel geld uitgegeven voor een UNIT 1 helm en het was de beste investing van het jaar, inmiddels alle extra's erbij gekocht,zoals, vliegennet voor binnenzijde ,richtingaanwijzer,lichte en donker scherm ook geschikt voor brildragers zoals ik !!!! Het installeren van de richtingaanwijzer was even een dingetje maar met de super goed service binnen een paar mails opgelost de fout zat bij mij je weet wel mannen lezen geen gebruiksaanwijzing, vooral de richtingaanwijzer is een goede meerwaarde vooral voor de medeweggebruikers. En tenslotte de helm is gemaakt van een geweldig kwaliteit ik gebruik de helm bijna iedere dag een er zit nog geen elke krasje op,en de binnenzijde is nog als nieuw, van bij mij oude helm (abus) al na twee dagen het geval was. Mocht je twijfelen om dit bedrag uitgeven,niet doen deze helm is zijn prijs in goud waard en de aftersale is ook 10 op10 service tot aan het graf (nederlandse uitdrukking).
16 marca 2025
Opinia niezależna
Odpowiedź od UNIT 1
Wow Mike, what an amazing review—thank you so much! 🙌 It’s incredible to hear that your UNIT 1 helmet has been your best investment of the year and that you've enjoyed all the extra accessories!
We totally get it—installing new features can sometimes be tricky, but we’re thrilled our team could help get everything sorted out smoothly. And we couldn’t agree more—the turn signals are a game-changer for safety on the road!
Hearing that your helmet is still in top shape after a year of daily use makes us so proud. We put a lot of effort into quality and durability, so your feedback means the world to us! If you ever need anything in the future, you know where to find us.
Ride safe and enjoy your gear!
Great products and service!
Managed to get a replacement part for padding, which is not normally sold but they were quick to provide a solution for an appropriate price. Quick communication. Me and my partner have been using the Faro helmets over a year now and we have been extremely happy with them!
12 marca 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thank you for your great review, Felix! 🚀 We're so glad we could sort out the replacement padding for you quickly and at a fair price. Providing solutions—even for the little things—is important to us! It’s awesome to hear that you and your partner have been enjoying your FARO helmets for over a year now. Your support means the world to us! If you ever need anything else, just give us a shout. Ride safe and enjoy your gear! 🔥
Good products, great customer service.
I have to leave a review as I am pleasantly surprised not only by the products but also by the customer service. I had a problem with my local delivery company but Maria from Unit1 helped me along the way. The smart lights have a great longevity and the charging system is very ingenious.
27 lutego 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thank you so much for your kind words, Mathieu! We're thrilled to hear that you’re enjoying our products and that our customer service met your expectations. We know how frustrating delivery issues can be, so we’re happy Maria could assist you every step of the way. Your feedback on the smart lights means a lot to us—we put a lot of thought into their design and longevity. If you ever need anything in the future, don’t hesitate to reach out. Ride safe and enjoy your gear!" 🚴♂️✨
Excellente marque!
Cela fait maintenant plusieurs mois et plusieurs milliers de km que je roule quotidiennement avec le casque Unit1 Aura sur mon Speedbike, et je peux dire que j’en suis pleinement ravi. C’est de loin le meilleur casque avec lequel j’ai roulé.
Certes, il n’est pas donné, mais la qualité est clairement au rendez-vous. Il est confortable, bien conçu et l’éclairage fonctionne très bien. Vous pouvez tout paramétrer et être très visible sans éblouir tout le monde. J’ai déjà eu plusieurs motards et cyclistes qui m’ont fait des compliments pour l’esthétique et la façon dont éclaire le casque.
Je l’utilise avec la commande permettant d’activer les clignotants. Cette dernière fonctionne aussi très bien, j’en suis aussi très content. Elle me semble juste manquer parfois de réactivité (quelques petits dixièmes de secondes).
Concernant le SAV de la marque, je les avais contacté pour notamment changer la taille du casque. Le SAV est très efficace, courtois et très réactif. Je souhaite d’ailleurs souligné le professionnalisme de Maria. Merci! De nos jours, il est tellement rare d’avoir un SAV de qualité que cela mérite aussi d’être mentionné.
Bref, je recommande vivement ce casque et Unit1! Lisez juste bien le guide des tailles (qui est différent d’un modèle à l’autre) afin de ne pas vous tromper comme moi! :-)
23 sierpnia 2024
Odpowiedź od UNIT 1
Hi Sacha,
Thank you so much for your amazing review! We're thrilled to hear that you're loving your UNIT 1 AURA helmet and that it has been such a great companion for your rides. It’s fantastic to know that the comfort, design, and lighting features are meeting your expectations and that you've even received compliments on it!
We also appreciate your feedback on the turn signal responsiveness—your insights help us improve. And a special thank you for your kind words about our customer service. We’re happy we could assist you, and I personally appreciate the mention!
Enjoy your rides and stay safe out there! 🚴♂️✨
Best,
The UNIT 1 Team
Amazing customer support
I used the helmet so far in winter conditions around -5 Celsius and it provides really good protection from winter conditions when using the accessory hat. Visor is also protecting from a cold wind. I had problems with connecting indicator control to the helmet (neither connecting it directly to the helmet or via app didn't work), but I managed to schedule a meeting in calendly with Maria Fernanda and she managed to help me reset the helmet and the indicator in no time. I can only wish that other products have the same support as this helmet!
19 lutego 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thank you so much for your kind words, Tomasz! We're thrilled to hear that you're enjoying your helmet, especially in winter conditions, and that the visor and accessory hat are keeping you protected from the cold. We’re also glad Maria was able to quickly help you —your safety and experience mean everything to us! If you ever need anything else, don’t hesitate to reach out. Ride safe! 🚴♂️🔥
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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