My father was in a terrible accident on his electric bike, he was hit by a minivan going 35 mph. He has extensive injuries including (but not limited to) 5 broken ribs, a collapsed lung, internal blee... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have been using the Unit 1 Faro helmet for many years and once the first one had a little issue the guys at Unit 1 without any hiccup replaced it. It’s the best helmet I ever had and get stopped on... Zobacz więcej
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You can see that every Unit 1 product has a lot of care in the finishing and use of materials. Every detail has been carefully considered with regard to safety! This is also the reason why I am ver... Zobacz więcej
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Designing gray elements for adults still haven't ordered kids ones just yet but considering maybe if they have a deal or might do and 4-year-old. Neo is amazing, much lighter than I expected. Great bu... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
At UNIT 1, we're on a mission to become the world's leading smart helmet and urban mobility accessories company, designing beautiful, tech-enabled products that will save lives, and that people will love to wear. Join us in our quest to bring design, safety, and innovation to every rider in the world.
Dane kontaktowe
66 W Flagler Street, 33130, Miami, Stany Zjednoczone
- +1 (251) 359-9899
- support@unit1gear.com
- unit1gear.com
4,7
Doskonała
231 recenzji
Odpowiada na 66% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Smart-Connected, Well-Designed Bike Helmet
The Unit1 NEON bike helmet was discovered through Kickstarter and despite this being the first purchase from Unit1, it does not disappoint. My apprehension to smart products ("Analog" products that have connectivity to smartphone or the internet), Unit1 found a purpose for practical and safety features for the NEON helmet that make the bike riding experience more safe for me than ever before. Despite this helmet costing a premium, after using it several times, I don't think I can ever go back.
13 października 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hey,
Wow, thank you so much for sharing this incredible review! 🙌
We’re thrilled to hear that your first Unit 1 experience with the NEON has exceeded expectations. Knowing that its smart features are making your rides safer and more enjoyable means the world to us. 💡🚴♂️
We really appreciate your trust and support — welcome to the Unit 1 community! 💪⚡
– The UNIT 1 Team
Odpowiedź od UNIT 1
Hey Alex,
Thanks so much for your kind words! 🙌 We’re so happy you got to try the new NEON helmet and even happier to hear you’re loving both the product and the team behind it. 💪⚡
Ride safe,
– The UNIT 1 Team 🚴♂️💡
The assistance provided was clear
The assistance provided was clear, direct and helpful.
She answered all questions and was kind. Helpful hints came after for even a more safe ride!
Great product. Valentina added the needed clarity!!!
7 października 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hey Noreen,
Thank you so much for your amazing feedback! 💫 We’re so glad Valentina could help answer your questions and share those extra safety tips for an even smoother ride.
It means a lot to know you’re loving both the support and the product! 🙌
Ride safe,
– The UNIT 1 Team 🚴♂️⚡
Fraudulent offer of a special deal that expired a week ago
They are running a promo on social media sites offering a $20.00 special for a twenty minute window.
Apparently this expired over a week ago. They are scamming customers into thinking they can get this helmet at a special deal.
I will be posting on all social media sites so others are aware.
6 października 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi Mathew,
Thank you for reaching out. I’d like to clarify how the offer works to avoid any confusion.
Each Impossible Pass holder (limited to 1,000 total) receives a unique token via email or SMS. That token unlocks a 20-minute purchase window on Drop Day, where you can buy one NEON helmet for $20.
👉 Important: The drop hasn't happened yet — it's scheduled for:
🗓️ October 14th, 2025
🕔 6:00 PM CET / 5:00 PM BST / 12:00 PM EDT / 9:00 AM PDT
This offer doesn't expire before the drop. The Impossible Pass does not guarantee a helmet, it guarantees access to the drop. Helmets are offered on a first-come, first-served basis during your window. If helmets sell out before your window, your Pass automatically converts into $40 in store credit (valid until October 31st), so your purchase is always honored in value.
We’re happy to provide more information if needed, but rest assured this is definitely NOT a scam.
Best regards,
The UNIT 1 Team
Unit1 remote qui ne fonctionne pas
Unit1 remote qui ne fonctionne pas. Impossible a apairer avec l'app aux smarts lights. Une belle arnaque vu le prix. Le support qui met des plombes a répondre. Vu le prix élevé on s'attend à mieux et ça n'a pas l'air de bonne qualité.
1 października 2025
Opinia niezależna
Odpowiedź od UNIT 1
Bonjour,
Merci beaucoup pour votre message. Je suis ravi que nous ayons pu résoudre le problème via le support. Nous vous remercions sincèrement pour votre patience et votre compréhension tout au long du processus.
N’hésitez pas à nous contacter si vous avez besoin de quoi que ce soit d’autre. Nous sommes là pour vous aider.
Cordialement,
L’équipe UNIT 1
Perfect replacement of fitting system
Paulina from UNIT1 was the kindest help with my problem! I got the first answer within 24 hours. My fitting system of my helmet was broken and I could not fix it correctly on my head. Paulina sent me a new one (for free) together with a great youtube-tutorial to replace the part.
I can recommand not only the beloved product but for 100% the help service as well! Thank you!
24 lipca 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi Barbara,
Wow — thank you so much for your kind words! 🙌 We’re so glad Paulina could help you quickly and that the replacement part + tutorial got you back on the road with your helmet fitting perfectly again. 🚴♂️✨
It means the world to us that you not only love the product but also trust our support team. We’ll be sure to share your feedback with Paulina — she’ll be thrilled!
Thanks again for recommending UNIT 1 so highly. Wishing you many safe and enjoyable rides ahead!
– The UNIT 1 Team 💪⚡
5 stars isn’t enough!
I have several products now from Unit 1: the Faro and Aura helmets, the Smart Light, the backpack and other accessories, and am continually impressed with them. Everything about them is high quality and intuitively designed. Highly recommend to anyone who wants to be seen on their bike!! Additionally, their customer service is absolutely stellar. I was having user errors pairing my devices, and after a virtual help session with Maria, we had everything working as advertised! 5 stars isn’t enough!!
18 września 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi Angela,
Wow — thank you so much for your kind words and continued support! We’re thrilled to hear how much you’re enjoying the full UNIT 1 experience, from the helmets to the lights and backpack. It means a lot to know our design and quality are making a real difference in your rides 🚴♀️✨
It was a real pleasure helping you during the support session — I’m so glad we got everything up and running smoothly! If you ever need anything else, you know where to find us.
Stay safe and visible out there!
Warmly,
The UNIT 1 Team
Really nice stuff they have and quality…
Really nice stuff they have and quality wise they provide great service. This is what you expect from premium gear, that you get the premium service as well.
3 września 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi Gabriel,
Thank you for the wonderful feedback! 🙌 We put as much care into our service as we do into our gear, so it means a lot to hear you felt both the quality and the support. That’s exactly the premium experience we want every rider to have.
Ride safe,
— The UNIT 1 Team
Nelson
Great products, amazing design and the costumer stands out. An Extra mile brand.
3 września 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi Clement,
Thank you so much for your kind words! 🙌 We’re thrilled to hear you appreciate not only the design and products but also our focus on going the extra mile for our customers. That’s exactly what we strive for every day.
Your support means a lot to us — enjoy the ride! 🚴♂️✨
Best,
The UNIT 1 Team
Awesome product & awesome service!
I placed an order at the kickstarter campaign. Of course at first I was confused about the total final price, but then it was all transparent. The service offered is great! We had problems with the fitting and gave feedback. A little while later, they made replacements and improved the fitting and sent them out for free.
We were also able to order some silicone inserts afterwards because they were stolen from her :(
The helmet itself is awesome and the customer service is outstanding! 🥳
20 marca 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi Teddy,
Thank you so much for sharing your experience! 🎉 We’re glad the fitting updates and replacements worked out for you and that you’re enjoying the helmet. We’re sorry to hear about the stolen inserts, but happy we could help with replacements.
Your kind words about both the product and our service mean the world to us — feedback like yours is what keeps us pushing to improve every day. 🙌
Ride safe and enjoy your UNIT 1 gear! 🚴♀️✨
Just awesome!
This small company makes really good products! And the customer service is awesome too, they really listen to their customers. Recommend!
30 sierpnia 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi there,
Thank you so much for the kind words! 🙏 We put a lot of heart into both our products and our customer service, so it means a lot to hear that it’s shining through. Listening to our riders is what helps us improve — so thank you for being part of the journey. 🚴✨
Quality and Service is TOP
2 września 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thank you, Marc! 🙌 We’re so glad to know you’re happy with the quality and service. Delivering both at the highest level is exactly what we strive for — your feedback makes our day! 🚴♂️✨
Odpowiedź od UNIT 1
Thank you so much for your kind words Fredrik! 🌟 We’re thrilled to hear you’re happy with both the quality of our products and our service. Your support means a lot to us — wishing you many safe and enjoyable rides ahead! 🚴♂️✨
All purchased products are amazing
Since the first time I noticed their product at the early start of the company on Kickstarter, I knew I would purchase it. Certainly, I did, my latest orders with Aura helmet, Sparky helmet and Unit1 remote control definitely prove my trust and belief in the quality, comfort and design of the same. Really enjoying every ride with Unit1 equipment and looking forward to future improvements and new products. Feels safe and secure with an e-bike certified helmet. Keep good work.
24 sierpnia 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi Vedran! Thank you so much for the kind words and for being with us since the early days – that means a lot to the whole team.
We're thrilled to hear you're enjoying the AURA, SPARKY, and the Remote Control! Knowing our gear is helping you feel safe, comfortable, and confident on every ride is exactly why we do what we do.
Thanks again for your trust and support – and yes, there are exciting things on the way. Stay tuned! 🚴♂️💡
Unit 1 Sparky Helmet - love the helmet and the customer service!
I absolutely love this helmet, and so does my grandson. I had issues with the Australian website ordering a bundle, but they promptly fixed the issue, and responded really quickly to all my questions. Paulina was amazing. I received in Australia in just under 2 weeks. The helmet has exceeded my expectations. It's so much fun and interactive he actually wants to wear it. I also ordered the silicone inserts - lightning bolts, dino bumps and spikes. The scan feature is an added bonus in case he misplaces it, but we'll also be adding an air tag. It's more expensive than other helmets, but with the extra features, including a magnetic clasp, and clever fit design, it will last him much longer than other helmets that I researched. He'll be the coolest kid at the park. His precious little head is well worth the investment. Safe and fun. Thanks Paulina for all your help.
15 sierpnia 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thank you so much for the kind words! We're thrilled to hear the SPARKY Helmet exceeded your expectations — and that your grandson loves it too! We'll make sure Paulina sees your shoutout 😊 Your trust and support mean a lot to us — especially all the way from Australia!
Sehr schnelle Lieferung und…
Sehr schnelle Lieferung und Sendungsverfolgung.
Habe bei Radelbande auf YouTube von dem Helm erfahren.
Kurz zuvor war ein Freund mit dem Rad gestürzt und der Helm hat ihn vor schlimmeren Verletzungen bewahrt.
Ich habe mir den Aura mit Visier gekauft.
Er sitzt perfekt und lässt sich gut handhabbar.
Das Visier ist super mit der Magnethalterung.
Aus meiner Sicht ein perfektes System.
Habe in der Zwischenzeit das Bedienteil für den Lenker dazu geholt. Das ist noch einmal ein Quantensprung in der Sichtbarkeit.
Die App dazu ist auch gut, dennoch kann es Probleme mit dem Einrichten kommen.
Dann unbedingt die Supportvideos schauen, danach ist es ein Kinderspiel.
28 lipca 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi Klaus,
Thank you so much for your kind words! We're really glad we had the opportunity to help keep your friend safe, and now you, too. We're also happy to hear you added the handlebar remote! As you mentioned, the turn signals and brake light features make a big difference in visibility.
Regarding the app: a major update is coming soon that will significantly improve usability, so keep an eye out!
Thanks again Klaus for your kind feedback and support.
Happy riding! 😊
Best,
- The UNIT 1 Team
I've been using the UNIT 1 FARO helmet…
I've been using the UNIT 1 FARO helmet along with the remote for left and right signaling, and overall, I’m very impressed with the product.
While the FARO helmet feels slightly heavier at first compared to a regular helmet, this is completely understandable given its advanced features and integrated detection system. Once in regular use, the weight becomes barely noticeable, and it feels just as comfortable and well-balanced as any standard helmet.
The helmet is stylish, sturdy, and thoughtfully designed. The lighting system is powerful, highly visible, and includes multiple modes that are extremely useful in various riding conditions. The turn signal remote pairs easily and functions smoothly, adding a strong layer of safety for urban and nighttime riding. The magnetic rim is secure and doesn’t feel like it would detach unintentionally.
Customer support from UNIT 1 has been excellent—responsive, helpful, and genuinely customer-focused. It’s one of the best support experiences I’ve had.
A small suggestion for improvement: It would be helpful if the system allowed users to add local emergency contact numbers, such as Nepal’s emergency services, which are not currently integrated. Also, please consider including Nepal and other peripheral or semi-peripheral countries in the helmet's system and country list. FARO helmets are now being used globally—not just in core countries—so adding these options would make the product even more inclusive and user-friendly.
Overall, I feel much safer with the FARO helmet and would definitely purchase it again. Highly recommended for safety-conscious riders everywhere.
5 sierpnia 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi Giri!
Thank you so much for your kind words! We’re really happy to hear that your FARO helmet feels comfortable, well-balanced, and stylish — that’s exactly what we aim for! 🙌
We’re also glad the lighting system is helping you feel more visible out there. Rider safety is always our top priority, and it’s great to know the features are delivering on that.
Your shoutout to our customer support team means a lot. At UNIT 1, we want every rider to feel supported and welcomed, so we're thrilled that came through in your experience.
And thank you for your thoughtful suggestion — your feedback about adding local emergency contacts and expanding our country list is incredibly valuable. As FARO helmets continue to be used all over the world, we’re committed to making our systems more inclusive and globally accessible. Your input really helps move that forward.
Thanks again for being part of the UNIT 1 community. Happy, safe riding! 😊
Best,
The UNIT 1 Team
Their customer support is top notch and…
Their customer support is top notch and I had one of my best experiences ever with them. The AURA helmet is amazing and makes me feel a lot safer. It's light, strong, MIPS, looks good, feels good. The lights are powerful, the different modes are super helpful and connecting it to the other accessories is very easy. I'd definitely buy it again.
14 lipca 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi Mihai,
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with our support team and that you're loving your AURA helmet. Knowing it makes you feel safer and confident means the world to us. We put a lot of care into every detail from safety to design and we’re so glad it shows. Your support truly motivates us to keep raising the bar.
Great products!
23 lipca 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi Paulina,
Thank you for your kind words! We're thrilled to hear that you’re enjoying them. Keeping our riders happy and safe is what we’re all about.
Kind Regards,
-The UNIT 1 Team
Not comfortable for my round head
Unfortunately it's not comfortable for my round head - presses on the sides even with the thinner pads. A shame because I like the safety rating, sun visor, eye visor and lights. Returned for refund.
7 lipca 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hello!
Thank you for sharing your feedback. We're very sorry to hear that the fit wasn’t comfortable for you! You feeling comfortable in the gear is super important.
We also truly appreciate your kind words about the safety rating, visors, and lights. We're glad those features stood out to you.
If you ever decide to give it another try, our customer support team would be happy to help. We can recommend different sizes based on head shape to help you find the best possible fit. Don't hesitate to contact us!
Your input helps us keep improving, thank you again!
Best regards,
The UNIT 1 Team
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