My father was in a terrible accident on his electric bike, he was hit by a minivan going 35 mph. He has extensive injuries including (but not limited to) 5 broken ribs, a collapsed lung, internal blee... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have been using the Unit 1 Faro helmet for many years and once the first one had a little issue the guys at Unit 1 without any hiccup replaced it. It’s the best helmet I ever had and get stopped on... Zobacz więcej
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You can see that every Unit 1 product has a lot of care in the finishing and use of materials. Every detail has been carefully considered with regard to safety! This is also the reason why I am ver... Zobacz więcej
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Designing gray elements for adults still haven't ordered kids ones just yet but considering maybe if they have a deal or might do and 4-year-old. Neo is amazing, much lighter than I expected. Great bu... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
At UNIT 1, we're on a mission to become the world's leading smart helmet and urban mobility accessories company, designing beautiful, tech-enabled products that will save lives, and that people will love to wear. Join us in our quest to bring design, safety, and innovation to every rider in the world.
Dane kontaktowe
66 W Flagler Street, 33130, Miami, Stany Zjednoczone
- +1 (251) 359-9899
- support@unit1gear.com
- unit1gear.com
4,7
Doskonała
231 recenzji
Odpowiada na 66% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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The product is great
The product is great.
High quality and gives the needed visibility in the dark winter months without ones having to fear the notorious bicycle light thieves of Berlin. The shipping with GLS was a real pain though: the first time they simply sent it back to Unit1 without ever trying to deliver it and the second time was also rather fussy. Fortunately, the kind customer service assisted me with the delivery troubles.
10 listopada 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thank you so much for sharing your experience and for riding with UNIT 1! 🙌
We’re thrilled to hear that you’re enjoying your helmet and that it’s keeping you visible and safe through those dark Berlin winters — that’s exactly what it’s built for. 💡
We’re really sorry to hear about the hassle with GLS shipping, though. We know how frustrating that can be, and we’re glad our customer service team could step in to get things sorted. Your feedback helps us keep improving every part of the experience.
Thanks again for your patience, trust, and support — wishing you many safe (and well-lit) rides ahead! 🚴♂️✨
– The UNIT 1 Team
Quick to respond and good customer…
Quick to respond and good customer support and quality products.
11 listopada 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thank you so much for your kind words! 🙌
We’re really glad to hear that you had a great experience with our customer support team and that you’re happy with the quality of your UNIT 1 products. Providing quick, helpful service and top-notch gear is what we’re all about. ⚙️
We truly appreciate your trust and support — ride safe and enjoy every journey out there! 💡🚴♂️
– The UNIT 1 Team
Quality Product and Quality Service
I've known this company for a while since I've been researching about helmets for e-bikes and e-scooters. When they released the Neon, I pulled the trigger and bought one. It was perfect and not bulky for the amount of protection and features they provide (as they advertised). The only thing that I would like for them to improve was sending out the order receipt/confirmation and shipping info when you order. I had to contact customer service for both of the details but they did respond within a day or two. Would order again. Saving up for the visor that tints itself.
22 października 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thank you so much for taking the time to share your experience — and for riding with UNIT 1! 🙌
We’re thrilled to hear that your NEON helmet delivered on protection, design, and functionality — that balance of safety and sleekness is exactly what we strive for. ⚡️
We also really appreciate your honest feedback about the order communication process. That’s super valuable, and we’re actively working to make updates so that every step — from purchase to delivery — is as seamless as possible.
It’s awesome to hear you’re considering the self-tinting visor next — you’re going to love it! 😎
Thanks again for your trust and support — it means a lot to have you in the UNIT 1 community. 💛
– The UNIT 1 Team
Highest praise for overall experience!
First, the product - very stylish, comfortable, adaptable, and quite personally customizable.
Second, the service - the explanatory step-by-step video guidance and tutorials are very high quality, easily digestible to understand, and tailored to only the information you need
Third, the app - very user friendly, easily syncs, and provides many options for the helmet to be customized
9 listopada 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thank you so much for this amazing feedback — we truly appreciate it! 🙌
We’re thrilled to hear that your overall experience with UNIT 1 has been so positive — from the product itself to the setup and the app experience. It’s great to know you’re enjoying the design, comfort, and customization features, and that our tutorials made everything simple and clear.
We put a lot of care into making sure every part of the journey — from unboxing to riding — feels smooth and intuitive, so it means a lot to hear that it’s all working as intended. 💡
Thanks again for taking the time to share your thoughts — ride safe and keep shining out there! 🚴♀️✨
– The UNIT 1 Team
Casque unit1 neo
Le service assistance est très réactif. Le casque et ses éclairages associés (sur le vélo à l’avant et à l’arrière) sont top. Signalement des changements de direction y, du freinage et les réglages à partir de l’application sont top également. Le casque est très confortable à porter et la mise en place de la visière excellente. Un grand merci pour votre travail 👍
5 listopada 2025
Opinia niezależna
Odpowiedź od UNIT 1
That’s wonderful to hear — thank you for taking a moment to share your experience! 🙌
We’re so happy you’re enjoying the helmet and all its smart features. It’s awesome to know the lights, app controls, and comfort are all making your rides safer and smoother. 💡
Hearing that everything from setup to the visor works just right really makes our day. Your support keeps us motivated to keep pushing innovation forward! ⚡
Thanks again for being part of the UNIT 1 family — we truly appreciate you. 💛
– The UNIT 1 Team
Safety and functionality on point. Looks great too!
Designing gray elements for adults still haven't ordered kids ones just yet but considering maybe if they have a deal or might do and 4-year-old. Neo is amazing, much lighter than I expected. Great build quality pricing is probably where he should be. Would prefer it to be slightly cheaper, especially since you have to build it up, but overall you're not going to get out of it like this from anywhere else.
5 listopada 2025
Opinia niezależna
Odpowiedź od UNIT 1
That’s great to hear — thank you so much for taking the time to share your thoughts! 🙌
We’re thrilled that you’re enjoying your NEON helmet and that the design, build quality, and comfort hit the mark. We totally get what you mean about the price point — we put a lot into premium materials and smart functionality to make sure it’s worth it. ⚙️
We’re glad to hear it’s delivering on safety and style — and we’d love to see your little one rocking a Sparky soon! 😎
Thanks again for riding with UNIT 1 — it means a lot to have you with us. 💛
– The UNIT 1 Team
Premier helmets with first class customer service!
I have been very impressed with the communication and follow through by the customer service team regarding the purchase and shipments of our orders. My wife and I have the Aura and Neon helmets, and we really love the fit, function and long-lasting batteries built into the helmets. The helmets are lightweight, and the light and app functions are first class!
4 listopada 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thank you so much for the amazing feedback! 🙌
We’re thrilled to hear that both the AURA and NEON are delivering on comfort, function, and battery life — exactly what we designed them for! It’s also great to know our customer service team made your experience smooth from start to finish.
We truly appreciate you and your wife riding with UNIT 1 — enjoy every mile and ride safe out there! 💡🚴♀️🚴♂️
– The UNIT 1 Team
UNIT 1 did it again
UNIT 1 did it again. One of my bike light is acting up, drains in a few hours indicating something wrong with the battery. At the 11th hour of the 1-year warranty, they sent me a replacement at no cost. Really appreciate the support, and clearly can’t function without UNIT 1 gear for my daily commute! Thank you
4 listopada 2025
Opinia niezależna
Odpowiedź od UNIT 1
We love hearing this — thank you! 🙌
It’s great to know we could step in just in time and get that replacement sorted for you. We stand by our gear, and it means a lot to know it’s become such a key part of your daily commute.
Thanks again for riding with UNIT 1 — we're lucky to have you in the community. 🚴♂️💡
– The UNIT 1 Team
Great product
Great product! Customer service very responsive when I inquired about delivery ETA.
4 listopada 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thanks so much for the kind words! 🙌 We're really happy to hear you’re enjoying the product and that our team could assist quickly with your delivery inquiry.
We’re always here if you need anything else — enjoy the ride and stay safe out there! 💡🚴♀️
– The UNIT 1 Team
Really awesome helmet
Really awesome helmet, the safety features are super cool and provides the best feature of the helmet, Unit Neon is a must for all cycling out there, will also be suitable to skateboarders and all other activities that require wearing a helmet⭐️⭐️⭐️⭐️⭐️
28 października 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi Fredrick,
Thanks so much for the awesome review! 🙌
We’re thrilled to hear you’re loving your NEON and its safety features — that’s exactly what it was built for! Knowing it’s making your rides (and other adventures) safer and more fun means a lot to us.
Ride safe and keep shining out there!
– The UNIT 1 Team ⚡💡
The Unit 1 Aura is a masterpiece!
The Unit 1 Aura is a masterpiece of engineering.
It beautifully combines top rate safety with elegant design, outstanding comfort and cutting edge technology.
The comfort of the Helmet is ensured by generous padding. And to make sure the fit is just right the Helmet comes with two different thicknesses of padding which can be mixed and matched to get the perfect fit. On the theme of comfort, I also bought the Bug Net which attaches easily inside the helmet. A must for me as over the years I've had unpleasant experiences of flying, stinging insects invading my helmet and causing havoc.
The tech also works really well. Turn Signals and brake Lights make cycling much safer, and are easily operated from the Remote which is attached to the bike handlebars. The process of pairing the Helmet, Remote Control and External Lights is effortless, and made possible by the Unit 1 App. The App sits at the heart of the tech ecosystem and is a wonder in itself with seemingly endless customisation available. It is intuitive and effective.
Then of course there is the Visor. I have the Adaptive version which works flawlessly and locates securely by strong magnets at both the rim edge and, when not in use, in the docking position just above the front light. It is well designed to protect eyes from wind, rain, insects and dust, while at the same time enabling me to wear glasses underneath.
If all of that seems a little daunting, Unit 1 have provided a plethora of support videos which are of great help, with clear explanations of all aspects of the Helmet and its Tech as well as the set up and customisation of the App.
As if all of that wasn't enough the Customer Service is excellent. The Team is quick, responsive, knowledgeable, helpful, patient, understanding, and courteous. No question is too simple and no problem too complex. The Customer Service staff are outstanding.
In conclusion, my experience of the Unit 1 Aura Helmet and the Company, mean that for me, although the Helmet may be expensive, yet the top safety rating, the quality of the Helmet materials and build, the marvel of the design, the functionality of the tech, and the wonderful customer support, make both the Helmet and Lights more than worth every penny.
29 października 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi Jim,
Wow — thank you so much for this incredibly thoughtful and detailed review! 🙌
It truly means the world to hear how much you’re enjoying your AURA and all its features — from the adaptive visor and tech integration to the comfort, padding options, and even the Bug Net (we totally get the insect issue 🐝😅).
We poured a lot of care into designing a helmet that feels as good as it performs, so hearing that it’s delivering both safety and comfort on the road is incredibly rewarding for the whole team.
And thank you as well for the kind words about our customer support — the team will be thrilled to hear this!
Ride safe and enjoy every mile,
– The UNIT 1 Team ⚡💡
Dark morning commute safer with the Unit 1 light
I really like the helmet features but needed to turn on the front light to full brightness for my dark morning commute. I received a prompt reply from the Unit 1 team and clear directions to accomplish what I needed. Well done.
17 października 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thanks so much for the kind words, Dean, we’re really glad to hear the light is making those dark morning commutes safer! 💡🚴♂️
Always happy to help, don’t hesitate to reach out if you need anything else down the road.
Ride safe,
- The UNIT 1 Team
Great customer service!
There was a technical problem and Unit1 came through with flying colors! A great customer service experience and would highly recommend!
14 października 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hey Wesley,
Thank you so much for the kind words! 🙌 We’re really glad we could sort things out and get everything back on track for you. Your recommendation means a lot to the whole team!
Always here if you need anything down the road.
– The UNIT 1 Team ⚡💬
Odpowiedź od UNIT 1
Hi Kiti,
Thanks for your message, and we're really sorry to hear the helmet didn’t fit properly. That’s definitely not the experience we want for you.
Have you had a chance to try exchanging it for a different size? We’d be happy to help with that! We offer a 30-day hassle-free return & exchange policy — you can start the proces here:
Return Portal: https://returns.unit1gear.com/#/
And of course, if you need any help along the way, our customer support team is here for you anytime. Just reach out!
– The UNIT 1 Team 💛👋
delivered on product
delivered on product, kept updated on shipment, quality product
14 października 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hey Erick,
Thanks for the great feedback! We're really glad everything went smoothly with your order and that the product lived up to expectations. 🙌
Appreciate you riding with us!
– The UNIT 1 Team 🚴♂️⚡
All of Unit 1's products are top tier…
All of Unit 1's products are top tier and deliver, every single time! I own 3 helmets total now and cant wait to keep supporting this amazing team!
14 października 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hey Oliver,
Wow — owning three helmets is next-level support! 🙌
We're seriously grateful for your trust and stoked to have you riding with us. Hearing that our products deliver every time really keeps us going.
Thanks for being such a solid part of the UNIT 1 community!
– The UNIT 1 Team 💪🚴♂️💡
Great design and lights
Great design, excellent powerful lights, good service, I recommend !
14 października 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hey Polo,
Thanks a ton for the great feedback! 🙌
We're really glad you're enjoying the design and those lights — and even happier to hear you'd recommend us. That means a lot!
Ride safe and enjoy every moment out there!
– The UNIT 1 Team 💡🚴♂️
Great protection…
Very good quality with very good impact protection
14 października 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hey Trevor,
Really appreciate your review.
It's awesome to hear you're happy with the quality and protection! 💪 Knowing you feel confident wearing it means everything to us.
Thanks for riding with UNIT 1!
– The UNIT 1 Team 🚴♂️✨
Super smart products with a overall…
Super smart products with a overall premium quality. Everything works how it should and as aspected. I am proud to be a backer of NEON. Thanks guys ✌️
1 października 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hey Michael,
Wow. Thank you so much for the awesome feedback! 🙌
We’re thrilled to hear you're enjoying the smart features and premium quality of your NEON. It really means a lot to us reading that you're proud to be one of our backers — we couldn’t have brought this to life without your support!
Thanks again for riding with us from the beginning. Enjoy every ride out there! ✌️
– The UNIT 1 Team 🚴♂️💡
Good build quality
Good build quality. I like the strap, it fits really well. The light on the back is also nice. And the inserts on top for a rainy day.
What I do not like is that the helmet is short on the side and is made for protection on the top of your head and much less for side protection.
13 października 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hey Ypma,
Thanks a lot for your thoughtful review! 🙏 We're really glad to hear you’re enjoying the product quality, and the added features like the rear light and rain inserts — great to know those are working well for you! 🌧️💡
We really appreciate your honest feedback about the side coverage. Our design focuses on a balance between protection, ventilation, and comfort . But your comment is definitely noted and valuable as we continue improving our gear.
Wishing you many safe and comfortable rides ahead!
– The UNIT 1 Team 🚴♂️⚡
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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