My father was in a terrible accident on his electric bike, he was hit by a minivan going 35 mph. He has extensive injuries including (but not limited to) 5 broken ribs, a collapsed lung, internal blee... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I have been using the Unit 1 Faro helmet for many years and once the first one had a little issue the guys at Unit 1 without any hiccup replaced it. It’s the best helmet I ever had and get stopped on... Zobacz więcej
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You can see that every Unit 1 product has a lot of care in the finishing and use of materials. Every detail has been carefully considered with regard to safety! This is also the reason why I am ver... Zobacz więcej
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Designing gray elements for adults still haven't ordered kids ones just yet but considering maybe if they have a deal or might do and 4-year-old. Neo is amazing, much lighter than I expected. Great bu... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
At UNIT 1, we're on a mission to become the world's leading smart helmet and urban mobility accessories company, designing beautiful, tech-enabled products that will save lives, and that people will love to wear. Join us in our quest to bring design, safety, and innovation to every rider in the world.
Dane kontaktowe
66 W Flagler Street, 33130, Miami, Stany Zjednoczone
- +1 (251) 359-9899
- support@unit1gear.com
- unit1gear.com
4,7
Doskonała
231 recenzji
Odpowiada na 66% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Amazing helmets and accessories loads of options light adjustments and controlling modes for helmet the turn signals defentaly save life's!. Had a problem with helmet nothing major but a defected mode but then had a genuinely outstanding experience with UNIT 1’s customer service recently. Valentina Orellana went above and beyond to help me out—handling everything with care, speed, and real attention to detail. She made sure my helmet was replaced without any hassle, and there was also a gesture of goodwill included that was brilliant and something I honestly didn’t expect to be able to get. That kind of effort speaks volumes.
Valentina deserves full credit for the hard work—she really took ownership and made sure everything was sorted. When she was off, her manager Mia picked up on her emails just to let me know things were on track and to reassure me that all feedback was being passed back to Valentina so she got the recognition she was due. Mia was polite and professional, and it was clear the whole team cared.
level of service deserves recognition. Thanks again to everyone involved unit 1 team rock especially Valentina and Maria👌
6 grudnia 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thank you so much for this incredible review, Jordan.
We’re very glad to hear that you’re enjoying your helmet and accessories, and especially that the turn signals are making a real difference in your rides. It also means a lot to read your kind words about our support team. Valentina and Maria are dedicated to making sure every rider is taken care of, and we’re thrilled to know their efforts made your experience smooth and worry-free.
We truly appreciate you taking the time to share this. Feedback like yours reminds us why we do what we do.
Thanks again for your trust — and for being part of the UNIT 1 community.
– The UNIT 1 Team
MIPS Neon- Excellent Helmet
Unit 1 helmets (I have the MIPS Neon) managed to put together a set of specs at a competitive price that others haven't quite reached. I have the MIPS type helmet, with brake light. I added the front light too. But MIPS and Lights everyone has. However, Unit 1 neon stores your emergency contact info in the helemt for emergency responders and sends a message out if you do not cancel the "I've Fallen" indicator in a minute (Programmable). The emergency info (Has a NFC setup for responders) is the best feature. You crash or fall, the helmet will call for help and give important info to the responders. BEST Feature
21 listopada 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thank you for sharing your experience!
We’re thrilled to hear that your MIPS NEON stands out not only for its protection and lights but especially for the emergency features. The fall detection, automatic alerts, and NFC emergency profile are designed for those crucial moments, and it’s great to know you find them so valuable.
Thank you for choosing UNIT 1 and for trusting us with your safety.
– The UNIT 1 Team
Compré SPARKY para mi hijo y…
Compré SPARKY para mi hijo y sinceramente me dejó muy tranquila desde el primer día. La luz es bastante visible y eso me da mucha paz cuando vamos en bici por el barrio o al parque. A mi hijo le encantó porque se siente como un casco de “superhéroe”, así que no protesta cuando se lo pongo lo cual es un milagro.
4 grudnia 2025
Opinia niezależna
Odpowiedź od UNIT 1
¡Muchas gracias por compartir tu experiencia!
Nos alegra muchísimo saber que SPARKY te ha dado tranquilidad desde el primer día. La visibilidad es clave, sobre todo cuando se trata de los más pequeños, y es genial saber que la luz del casco te brinda esa paz al salir en bici.
Y nos encantó leer que tu hijo lo ve como un casco de “superhéroe”. Que disfrute usarlo —y que no proteste— es definitivamente una victoria.
Gracias por confiar en UNIT 1 para su seguridad.
– The UNIT 1 Team
Wow what an amazing helmet!
Wow - what an amazing company and products. I have the Faro helmet - amazing safety features, with MIPS. Built in lights are brilliant - have done a lot of night time riding and feel so much safer when I am bright and lit up. Also use the remote which makes turn signals a breeze to use.
Had an issue with the fall protection (went off in error a couple of times) but all fully resolved via customer services. The support and resolution given could not be faulted.
Price is a bit higher than some helmets, but you get what you pay for and it is definitely worth paying for the added safety. Thank you Unit 1
4 grudnia 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thank you so much for the wonderful review!
We’re thrilled to hear how much you’re enjoying your FARO — from the MIPS protection to the built-in lights and the remote turn signals. Knowing the helmet is helping you feel safer during night rides is exactly what we aim for.
We also appreciate you mentioning the fall detection issue and are glad our support team was able to get everything fully resolved for you. Providing solid, reliable help when it’s needed most is a big priority for us.
You’re absolutely right that safety is an investment, and we’re grateful you chose to make that investment with UNIT 1.
Thanks again for your trust — ride safe out there!
– The UNIT 1 Team
FARO helmet
The FARO helmet has been amazing so far I use it almost every day for commuting. The rear light is super visible and drivers seem to notice me much more now. The fit is comfortable, I barely feel it after a few minutes.
12 listopada 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thank you so much for the review!
We’re really glad to hear your FARO has been a great companion for your daily commute. Visibility is such a key part of staying safe on the road, so it’s great to know the rear light is making a real difference. And we’re happy the fit is comfortable enough that you hardly notice it.
Thanks for riding with UNIT 1 — stay safe out there!
– The UNIT 1 Team
Amazing
I bought the AURA helmet as a Christmas gift for my dad and he hasn’t opened it yet but I’m pretty sure he’s going to love it. He rides a lot in the early mornings so the lighting will help him feel safer on the road. The helmet itself looks really well made and the design feels modern without being too flashy which is perfect for him. I checked everything before wrapping it and the quality seems great. Can’t wait to see his reaction once he starts using it
3 grudnia 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thank you so much for sharing this!
What a thoughtful gift — we’re sure your dad is going to appreciate it, especially with those early-morning rides where visibility matters most. We’re glad to hear the AURA’s design and build quality hit the mark for you, and it means a lot that you took the time to check everything before wrapping it.
We can’t wait for him to try it out, and we hope it brings him many safe and enjoyable rides.
– The UNIT 1 Team
Bicycle helmet at the very top of the game
An excellent product and at the forefront of technology on several levels. Very rare I give 5 stars if at all.
21 listopada 2025
Opinia niezależna
Odpowiedź od UNIT 1
Wow — thank you so much for the 5 stars!
We’re truly honored by your feedback, especially knowing how rarely you give top marks. It means a lot to hear that the helmet is meeting your expectations on both performance and technology. We’ve put a lot into getting it just right, and it’s incredibly rewarding to know it shows.
Enjoy the ride — and thanks again for your support! 🚴♂️✨
— The UNIT 1 Team
Superb helmet and lights
Great gear (helmet and indicators purchased for birthday gift) and great service. Excellent quality and a great protective layer with fun features. Techie husband super delighted with it for his daily commute in London.
29 października 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thanks so much for the lovely review — we’re thrilled to hear the gear was a hit, and even more so that it made such a great birthday gift! 🎉
We’re especially glad your husband is enjoying the tech features on his daily commute — that’s exactly what we designed them for.
Thanks again for your support and for taking the time to share your experience!
— The UNIT 1 Team
Was anxious over the backers deal
Was anxious over the backers deal, didn’t manage to get in on the deal due to some misinterpreting their correspondence. Got them via email quickly and they followed through on the promise to honour the deal. It was absolutely a great deal!
15 października 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thanks for the kind words, Adha!
We’re really glad we could clear things up and make sure you didn’t miss out. Happy to have you riding with us — and we hope you love your gear! 🙌
— The UNIT 1 Team
Great customer service
I had a few issues with the products, but that's when the magic happened: I received excellent customer service. The agent went out of her way to resolve my problems; she was quick, thorough, and very kind. I have absolutely no complaints; what seemed problematic was resolved quickly and with excellent personalized attention.
I received more than I expected. First-class service, nothing to complain about. It rivals the best companies in the world.
Thank you for everything.
20 listopada 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi Iván,
Thank you so much for this incredible review — reading your words truly made our day!
We’re really sorry you ran into issues in the first place, but we’re even more grateful that we had the chance to make things right. Going above and beyond for our riders is what we’re all about, and hearing that it made a difference for you means everything to us.
Your feedback motivates our whole team to keep raising the bar.
Thanks again for the trust and for riding with UNIT 1!
Unit 1 Neon Helmets
We bought 2 of their Neon helmets with winter liner and photochroma visors. The liners and visors came quickly but it took awhile (>3 wks) to receive the helmets. Their customer service was very responsive and the long delay in shipping we believe is mostly due to the circus we have in Washington D.C. with the ridiculous tariffs. Helmets are quality design and construction. We would buy from Unit 1 again.
16 listopada 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi Janet,
Thanks so much for taking the time to share your experience — and for your patience during the shipping process!
We’re really glad to hear the visors and liners arrived quickly and that, despite the delays with the helmets, you still felt well taken care of by our support team.
Most of all, we’re thrilled to hear you’re happy with the NEON helmets and their quality — that’s exactly what we aim for. Thanks again for your trust, and we’d love to ride with you again anytime.
All the best,
– The UNIT 1 Team
Great helmet
Great helmet. Use it every day.
As an aside, after a couple of years of use, a recent update made the app difficult to use with my phone (Fold 5). Support were great and communicative and it was addressed in an update.
20 listopada 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi Richard, thank you so much for the kind review!
We’re thrilled to hear that you’ve been using the helmet daily — that’s exactly what it was built for 💪🚴♂️
Also, we really appreciate you flagging the app issue and giving us the chance to address it. Our team works hard to jump on fixes quickly, and it’s great to know the update resolved the problem for you.
Thanks again for your support and for riding with UNIT 1!
Found on social media
Found on social media, for a great price, and pulled the trigger. Couldn’t be happier with my helmet, great quality, delivered on time.
18 listopada 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thanks so much for the kind words, Oswaldo! We’re really glad you found us and even happier to hear the helmet lived up to your expectations. Great quality and on-time delivery is exactly what we aim for — and it’s awesome to know you’re happy with your decision.
Enjoy the rides, and let us know if there’s ever anything we can help with!
– The UNIT 1 Team
Love the customer support
Love the customer support, they went Above and well beyond helping me resolve my issue. The product was shipped very quickly. The helmet itself is awesome, very light weight, with a great fit. The led lighting on the back is extremely bright, which is one of the main reasons I wanted to try this helmet. I got the Neon SE Medium in Charcoal Black.
Will definitely order more for my family!
thank you.
4 listopada 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thanks so much for the amazing review! We’re really happy to hear that both the helmet and the support experience hit the mark for you. The NEON SE in Charcoal Black is a great choice — and we’re glad the fit, weight, and lighting are all working out as expected.
It means a lot to know you’d consider ordering more for your family — we’ll be here when you’re ready, and always happy to help if you need anything else.
Ride safe and thanks again for the support!
– The UNIT 1 Team
Stylish helmet with neat features. Prompt and awesome support.
I supported the kickstarter for the Neon helmet as it looked to have all the features I wanted in a bicycle helmet.
The Neon is stylish and comfortable to wear; I've gotten a few compliments from people who got really curious when they saw the flashing safety lights at the rear of the helmet. I absolutely love the (optional accessory) magnetic photochromic visor as it is easy to snap on when you need it, and securely and firmly snaps to the top of the helmet magnetically when you don't. So far it's done an great job of keeping the wind and debris away from my eyes during windy days in Melbourne and reducing the glare when I'm riding headlong in the direction of the sun; I often ride more than 8 hours a day on an e-bike so maximizing comfort while riding is something , and the Neon performs well in that regard.
I decided to get an extra Neon and visor during the impossible price offer, and Unit 1's support were friendly and very prompt in helping me resolve any concerns or issues I may have; I've often gotten a response by the end of the (business) day
I would definitely recommend the Neon to any serious cyclists who wants a helmet that not only comes with nifty safety features but looks stylish as well
14 października 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thanks so much for taking the time to share such a thoughtful and detailed review — this absolutely made our day! 🙌
We’re thrilled to hear the NEON is hitting the mark for you — especially on those long 8-hour rides in Melbourne (respect!). The photochromic visor really is a game changer, and it’s great to know it’s making your rides more comfortable and keeping the glare and debris at bay.
Also, huge thanks for shouting out our support team — we’re always here to help, and it means a lot to know that effort is appreciated.
Ride safe, and enjoy every mile with your NEON(s)! 🚴♂️💡
Unit 1 is the holiday gift for yourself or the cyclist in your life
Unit 1 is a gamechanger for safety and effectiveness on the road. There are cheaper version of smart lights on the market, but without the level of design and production quality. The magnetic attachment makes the lights easy to remove while also making it almost impossible for them to fall off, even on very bumpy rides. The charging is fairly quick and long-lasting. I ride every day and rarely have to charge the lights more than once every two weeks. The lights are bright and clear, but what makes them really stand out is their ability to help prevent road crashes. Even though hand signals are still necessary, I feel much safer on the road having an attention-getting way of helping vehicles behind me see me and see my turning intentions. As someone committed to improving street safety, I look forward to the day when the majority of cyclists use Unit 1.
13 listopada 2025
Opinia niezależna
Odpowiedź od UNIT 1
Hi there, thank you so much for the thoughtful and detailed review!
We’re genuinely honored by your words, and it means a lot to hear how much of a difference the UNIT 1 lights are making in your daily rides. 🙌
You captured exactly what we strive for — combining functionality, safety, and design in a way that elevates the riding experience. We especially loved hearing how the lights have added that extra layer of visibility and peace of mind for you on the road.
We’re right there with you in looking forward to a future where more cyclists are riding safer and more confidently, and your support is a big part of making that happen.
Thanks again for being part of the UNIT 1 community — and ride safe out there!
Fantastic helmet
Quick ship, excellent product. Everything as promised!
13 listopada 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thanks so much, Andrew! 🙌
We’re thrilled to hear everything arrived quickly and lived up to expectations. Enjoy the new helmet — and ride safe out there! 🚴♂️💡
Best experience ever
My experience with UNIT 1 has been the best I’ve ever had with a brand. The products, wow. The app, wow. The shipping, wow. I’ve purchased a helmet for my two sons, one for my husband, and one for myself. We basically have the full UNIT 1 ecosystem at home! But the most impressive part? The customer service. Honestly, it’s the best I’ve ever seen in my life. Whoever manages it deserves a raise, truly wow! I’ve also used their AI/help center, and it’s super helpful. I fully recommend it. The support team is just top-notch. Congratulations, UNIT 1, you’ve nailed it!
13 listopada 2025
Opinia niezależna
Odpowiedź od UNIT 1
Wow — thank you so much for this incredible review, Lidia! 🙌✨
We’re honestly blown away by your words. Hearing that you and your whole family are enjoying the UNIT 1 ecosystem means the world to us and knowing that our customer service made such a strong impression truly makes our day. 💛
We work hard to make sure every part of the experience feels seamless, from the products to the app to the support behind it, so your feedback is incredibly motivating for the whole team.
Thank you for the trust, the enthusiasm, and for being part of the UNIT 1 community. We’re here whenever you need us — ride safe and enjoy the gear! 🚴♀️💡✨
Open to feedback
I addressed a minor issue with the product for possible future improvement and the feedback was very open-minded and appreciated.
This kind of interaction with a customer is what gains trust in a product and the company
11 listopada 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thanks so much for the great feedback, Lambert! 🙌
We’re really glad to hear your suggestion was well received — being open to feedback is a big part of how we grow. Appreciate you taking the time to share it and for putting your trust in us! 💬💪
– The UNIT 1 Team
I just purchased the new NEON helmet
I just purchased the new NEON helmet, and I couldn't have been more pleased. The customer service personall were great. Fantastic communication and a great product. I love the safety features, the fit, and the quality can just be observed in handling the product itself. I feel safer riding my bike with this helmet than I have felt previously with other makes. Can you trust this company? I would say a resounding "YES"!
16 października 2025
Opinia niezależna
Odpowiedź od UNIT 1
Thank you so much for the incredible review Christoper! 🙌 We’re thrilled to hear you’re loving your new NEON helmet and that our team was able to deliver a great experience from start to finish.
Your feedback means the world to us — especially knowing the helmet is helping you feel safer out on the road. That’s exactly why we do what we do. 💪
Thanks again for the trust and support — ride safe, and welcome to the UNIT 1 community! 🚴♂️✨
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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