UNIT 1 Recenzje 231

Unit 1 is an excellent product, extremely reliable and with a high visibility range .

I have been using the Unit 1 Faro helmet for many years and once the first one had a little issue the guys at Unit 1 without any hiccup replaced it. It’s the best helmet I ever had and get stopped on the street to get compliments on it. The different an accessories are great like the lights abd remote control , so for the city , nature or the different outdoors terrains , Unit 1 gear is gonna be your best friend! Cherry on top , great customer service!

I had an excellent experience with this company from start to finish. Shortly after receiving my helmet, I noticed a defect in the adjustment system and reached out to customer support. Valentina was incredibly responsive, professional, and genuinely helpful throughout the entire process.

They walked me through possible fixes, and when it was clear that wouldn’t work, they immediately arranged a full replacement—no hassle at all. Even when my original color and size were temporarily out of stock, they communicated clearly, offered alternatives, and made the switch seamlessly. The replacement arrived quickly and works perfectly.

Beyond the outstanding customer service, the helmet itself is top-notch. The build quality is excellent, it feels solid and well-designed, and it genuinely makes me feel more secure and visible while riding. It’s the kind of product that feels like a smart investment in safety, not just another piece of gear.

It’s rare to find a growing brand that stands so firmly behind its product and treats customers this well. Highly recommend—to anyone who bikes and cares about safety, visibility, and great service.

Been trying to get a hold of someone with customer service and haven't heard from anyone in literally months. I have sent at least a dozen emails in the last 3 months and nobody has gotten back to me. They do not have a phone number or a call center so the only way to get a hold of anyone is through email. Even trying to get a hold of them on their social media platforms yields no results. Absolutely unacceptable customer service.

I had a very positive experience with UNIT 1 customer support. I was having trouble pairing a second remote, and Ana from the support team was absolutely fantastic.

She patiently walked me through the correct manual reset and offline pairing process, and thanks to her clear and professional guidance, the issue was fully resolved. Her explanations were detailed, accurate, and easy to follow.

Support like this really builds trust in the brand. Huge thanks to Ana and the UNIT 1 team for their outstanding service
truly excellent experience from start to finish.

I’ve sent a claim related with Aura helmet and the remote and I’ve received the answer in a short period and with the proper solution.

Tipptopp
Gutes Produkt

Return was handled perfectly, recommend to everyone

The products and the service are great. The app provided is not intuitive user friendly.

I first discovered UNIT 1 during their Kickstarter campaign, right after buying my class 3 e-bike. I was looking for a helmet that offered both safety and smart design at higher speeds, so I purchased the Aura Hybrid helmet, tinted visor, along with the remote and smart lights.

From the moment I started using them, everything worked flawlessly. The lighting system immediately boosted my visibility, and confidence. I noticed a real difference in how drivers behaved, giving me more space and passing with greater care. It was obvious they appreciated a cyclist who made an effort to be seen. Since then, over two years of riding, I haven’t had a single serious close call.

My first contact with UNIT 1’s support team came recently when I had a minor issue with my visor. Even though it was well past its warranty period, their team didn't disappiont and went above and beyond to ensure the problem was fully resolved. Their dedication and responsiveness made it one of the best customer service experiences I’ve had in years.

UNIT 1 has earned my complete trust — outstanding products, exceptional technology, and truly first-class service. Highly recommended!

Super responsive and friendly customer / sales team. With the customers best interests as the guide.

Great product, easy to get started and to use.

Easy to purchase, goods delivered within a reasonable time frame and were of high quality.

After ordering a couple of items which didn’t fit me I returned them for a refund. I emailed the company after a week just to check they received my returns. Vallentina was excellent with a quick response as well as expediting my return and refund with timely and polite communication. Great service.

Everything was delivered according to order and all items seem to live up to expectations although not tried in practice yet due to weather and time. I hope though that I will never have to test the helmet other than on my head and not in a crash situation ;-)

I have been using the Backpack for the past two years. It is amazing gear, lots of pockets, waterproof, great for daily office use or even for a short two day trip. The best is their service, just beyond the two year European warranty period the main zipper broke and they shipped me a new one. That’s what I call standing behind the quality of your products.

Best backpack and best bicycle accessories I've owned in my life

I love my new helmet. However, it is the customer service experience that stands out for me. I had some difficulties with shipping due to living in Jersey and delivery was cancelled on two occasions. The company went above and beyond to find another courier who delivered the third helmet promptly. When the other two helmets arrived unexpectedly many weeks later, Unit 1 were clear in their procedures for return and refunded the shipping immediately. Every contact from customer service, particularly from Ana was prompt, clear and helpful at all times. A real pleasure to deal with - highly recommended.

I ordered two Neon helmets with the remote and adaptive visor and I have to say that the quality of the product is beyond what I expected. Everything is so well done in quality and functionality and if that wasn't enough, their customer service (thank you, Ana!) is fast, super friendly and very efficient. Well done guys...please continue like this!

I had an issue with my new Aura 1 helmet-- it would not power up. After a brief video conference, we determined the helmet was not fixable so the agent immediately initiated shipping a new one.

I ordered a FARO helmet from UNIT 1 just before Christmas. I must say that the helmet build and design looks beautiful and the system coupling with the indication remote works perfectly. I had a query about my order which was met with a very helpful team member called Maria who provided an explanation and resolution to my issue. Thanks for listening to a customer. Not many businesses out there really care about the customer. Fantastic service and product.