Johnson Fitness & Wellness uk Recenzje 

I purchased a Paragon X treadmill from Johnson Fitness through Decathlon Be on June 6th and received it on June 16th. After less than one hour of use, the machine started making a loud metallic noise.

I immediately contacted customer service, and despite sending multiple emails and trying to reach someone by phone, the response has been slow, unhelpful, and frustrating. I was told repeatedly to write emails, which were ignored or answered vaguely. The customer service team refuses to communicate in English, despite offering an English option on their phone system.

After one week of insisting, I was finally told that no replacement would be issued — only a repair, even though I paid €2,300 for a brand-new machine. I was spoken to in a rude and dismissive manner by a representative, who said that “repair is all we can do.”

To make things worse, the treadmill arrived with the box already opened, a misplaced label, and an internal inspection sheet inside referencing “belt noise,” suggesting it may have already been returned or tested before I received it.

I feel misled and disrespected as a customer. I chose this brand because of its reputation for quality and durability — but my experience has shown the opposite.
…..
Good morning,

Thank you for your reply.

I understand that my purchase was handled through the Johnson Fitness office in Germany. I would appreciate it if you could kindly refer my complaint to the appropriate team there.

Best regards,
Maria Alejandra Lopez

Despite a slight initial glitch over delivery, which was well dealt with, we are very happy with the items.
I have knocked off 1 Star because of this, but otherwise the delivery arrangements, when they came, were actually very good, with excellent tracking from ArrowXL. The Horizon Fitness 3.0SC bike itself seems a good piece of kit, albeit the hottest day of the year is probably not the best time to assemble it and use for the first time !!!

Support and the order process were good but the wait for delivery of almost a month is unacceptable. Whilst the time frame is due to your external delivery company I feel you should be looking to resolve it for the benefit of your customers.

We received a different treadmill to the one we ordered. When I contacted Customer Services, they dealt with this matter really quickly and I was very happy with the service. They are going to remove the old treadmill and disassemble and deliver the correct one within 48 hours. Happy to recommend this company.

Having placed the order I haven’t had an email saying it’s been despatched. However the money has gone out of my account?

I ordered the message chair two days ago and I got the delivery today, that's great. Also I got a sign-up discount. Prefect.

Delivery and installation time is really poor. Bought a £1500+ treadmill on 26th May and it will not be delivered and installed until 20th June. There was only one earlier date free and it is the only date we could not receive it unfortunately.

I placed an order a few weeks ago and heard nothing from you regarding when an engineer would be able to come out to fit a new running belt and service our machine. I had to send another email to ask the question, i was told the belt is now in stock and still haven't been offered a fitting date. Not happy with the service at all, always takes ages to respond to my emails!

LOL I always expect to be ripped off and i gave them a hard time about a few things! But their service continued to be excellent and the product is great! They have handled all my fears with calm and good attitude!

Ordered paid for a Membrane and Overlay for a Livestrong running machine in the early part of the year. I was eventually sent payment link on 5th March 2025. I paid for both the overlay and membrane. The overlay has been delivered and I am still waiting for the membrane.
I have emailed customer support with no response and rang on several occasions and have got no where. Terrible customer service.

My purchase was easy and all the communication regarding delivery, from the lady who organised the date and time to the men who delivered it, was great. When it arrived the delivery men put it exactly where we wanted it and set it up and running for us.
Thank you!

Poor service poor quality and not fit for purpose bought an elliptical machine A50 with less than two years in. Update came in after finishing the update all my workout data lost and the icons show grey. Matrix refused to correct the fault from WiFi update. Buy from Argos quality better and after sales meet the consumer rights.

We purchased a Horizon 7.0AT treadmill in November. Purposely sourced for user max weight capacity. The build quality is excellent—frame is sturdy & solid. Does everything and more than we want it to do. Used daily by us. Last week we encountered a problem with the digital display when switching it on. All the lights were illuminated & the machine would not run. Telephoned Johnson Fitness & Wellness explained the issue we were encountering, the operative was very helpful & explained we needed to speak to the digital diagnostics technician who would call us either later that afternoon or the following morning as he was engaged on a call. Less them 30 minutes later Adrian the technician called us. After listening to our problem he advised he need to run through some diagnostic checks with the machine. He talked us through various actions which we performed to identify the issue. As a result whilst on the call he emailed a software update which we installed under his guidance. This resolved the issue! The call lasted 40 minutes with Adrian during which time he was not only professional but extremely patient & friendly giving clear guidance & instructions to us. Thank you Adrian!
Very impressive excellent service & customer care. We highly recommend this company.

Excellent service. Great price for the equipment. In stock and availble for delivery. I asked a question via webchat and was given an answer promptly. Delivery options were given quickly and I was able to select a delivery date that suited me. The delivery company contacted me to confirm delivery and delivery was conducted at the specified date and time.
On unpacking I found that the item I asked if it was included via webchat was not present. I contacted customer services and enquired as to why it was not present, explaining I had inclusion confirmed via webchat. I was told they would make enquiries and return my call. This they did within 1 hour and was told that the information I was given was incorrect, however because they could confirm I was given that information they came up with an offer to resolve this which was acceptable to myself. This item was delivered within 4 days. Great customer service, most companies would have "sorry the info you were told was incorrect" and not offered an acceptable solution.
This demonstrates a company that cares about their customers and the service they provide.

Simone was extremely helpful, did what she said she had to do in reasonable time scale, it was delivered in reasonable time.

Very easy to use the ordering system and once again super quick delivery of my item

Very good service

Awful customer service, it took numerous emails and calls over almost seven weeks. Initial enquiry 21/2 part finally received 9/4

Bought a Kitta massage gun. Easy to purchase, fast delivery and great product.

Really helpful support and great product