We contacted Johnson's as we required 2 parts for our treadmill. They quickly emailed us a quote. We asked to proceed, they sent us a payment link. They confirmed the payment was received and within... Zobacz więcej
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Zobacz, co mówią recenzenci
⭐⭐⭐⭐⭐ Outstanding Customer Service! I can’t recommend Johnson Fitness highly enough! From start to finish, their customer service has been absolutely outstanding. After I reported a damage... Zobacz więcej
Treadmil arrived with a broken piece of plastic on the side rail. Trying to get someone to help is a nightmare. Have asked for a full refund and for someone to come and collect it but no luck so far.... Zobacz więcej
Excellent Elliptical Strider! My wife loves it. She wore out the last machine, but this one looks much more professional and enduring. Easy to put together and runs really smoothly. We pulled it upsta... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Johnson Fitness & Wellness keeps you moving. We believe that change is good, but lasting transformation is great. We'll help you choose the perfect piece of equipment for your unique goals, making sure it fits your space and schedule. No matter what you choose you can count on us to deliver the high-performance, durable equipment and support you need to pursue your goals, day after day for years.
Dane kontaktowe
UNIT 2, 40:40 LINK, 30 - 34 MILL END ROAD, HP12 4AX, High Wycombe, Zjednoczone Królestwo
- 01494412420
- clientservices@jhtgroup.uk
- uk.johnsonfitness.com
3,8
Dobra
116 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 45% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
So far have changed the delivery day…
So far have changed the delivery day three times. Still not received.
On the flip side they answer email quickly and are polite.
Remains to be seen what the bike is actually like.
16 stycznia 2026
Odpowiedź od Johnson Fitness & Wellness uk
Thank you for your feedback and for your patience so far. We’re very sorry for the repeated delivery date changes and understand how disappointing this has been. While we’re glad our team has been responsive and polite in communication, we know that timely delivery is what truly matters. We’re actively working with our delivery partners to ensure your bike is delivered as soon as possible and will continue to keep you updated. We appreciate your understanding and hope the bike fully meets your expectations once it arrives.
Poor customer service
Poor customer service - two missed deliveries, no assistance from Johnson. No sign off the treadmill almost two weeks after purchase.
7 stycznia 2026
Odpowiedź od Johnson Fitness & Wellness uk
We’re sorry to hear about your experience and understand how frustrating missed deliveries and delays can be. January was an exceptionally busy period for our team, which unfortunately contributed to service delays — but we recognise this does not excuse the lack of communication or follow-up you experienced. Please accept our sincere apologies for the inconvenience and for the delay.
Poor, wouldn’t recommend.
I ordered on the 13th December with Christmas delivery advertised. Only option for Christmas delivery was the 24th December so I took this. This delivery failed, and so did the rebooked date at the start of January. I escalated to Johnson but don’t feel they really took the matter seriously (i.e. hold the delivery company to account / use a reliable company). I was offered a neck massager as compensation - I didn’t want this, I just wanted a treadmill. I then contacted them to arrange cancellation and refund, this took about a week to process - not sure why when money transfers are instant (and they were more than able to take my money immediately when I placed the order). Poor all round, wish I’d gone with one or the more tried and trusted UK suppliers of treadmills as I wasted a month on this order.
15 grudnia 2025
Odpowiedź od Johnson Fitness & Wellness uk
Thanks for your review. We’re sorry for the repeated delivery failures and the frustration this caused — especially given the Christmas delivery promise. That’s not the experience we should be providing. We understand that the compensation offered didn’t resolve the real issue. Your feedback has been shared internally to help prevent similar issues going forward.
Thank you again for your honesty, and we’re genuinely sorry for the time and inconvenience this caused you.
Odpowiedź od Johnson Fitness & Wellness uk
That's awesome to hear! We're thrilled both experiences were great for you!
The product was promised for delivery…
The product was promised for delivery on the 18th Dec and then again today and it still has not been delivered
11 grudnia 2025
Odpowiedź od Johnson Fitness & Wellness uk
We sincerely apologize for the delay in delivering your order. We understand how frustrating this must be, especially after the delivery was promised for the 18th December. Your order was delivered on the 24th, so we hope everything went smoothly with this delivery attempt. Please let us know if you encounter any issues.
Good service
Got my order with an additional gift due to delay caused by the courier services. Good customer care services
8 grudnia 2025
Odpowiedź od Johnson Fitness & Wellness uk
Thank you for your kind words! We’re glad your order reached you and that you enjoyed the additional gift. We truly appreciate your understanding and are happy to hear our customer care could make a difference.
17.15still nothing
2 grudnia 2025
Odpowiedź od Johnson Fitness & Wellness uk
Good Morining George, my apologises your delivery has not arrived, I have contacted the courier and requested they contact you today
Great bike at a great price
As per the title :) From initial purchase to delivery, everything was spot on.
27 października 2025
Odpowiedź od Johnson Fitness & Wellness uk
Thank you so much for your wonderful review! We're thrilled to hear that everything—from purchase to delivery—was spot on for you. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need anything else, we’re always here to help!
Excellent service
Great service super fast delivery great equipment and excellent value for money
10 października 2025
Odpowiedź od Johnson Fitness & Wellness uk
Thank you for the fantastic feedback! We're delighted to hear you were happy with our service, fast delivery, and the quality and value of the equipment. We really appreciate your support and hope to serve you again soon!
5 star experience for us so far.
5 star experience for us so far.
We bought masage chair from them online. It was our very first purchase with them.
The price offered was best available anywhere. Got extra 5% off upon registration.
Delivery was swift and timely.
We are a very happy customer.
27 września 2025
Opinia niezależna
Odpowiedź od Johnson Fitness & Wellness uk
Thank you so much for your wonderful 5-star review! We're thrilled to hear that your first purchase with us—a massage chair—was such a positive experience. It’s great to know you found the best price, enjoyed the extra discount, and received your delivery quickly and on time.
Your satisfaction means a lot to us, and we’re delighted to have you as a happy customer. If you ever need anything in the future, we’re always here to help!
Helpful on the telephone
Helpful on the telephone, great quality product and delivery.
11 września 2025
Odpowiedź od Johnson Fitness & Wellness uk
Thank you for your lovely feedback! We’re glad you found our team helpful and are happy with the product quality and delivery. We appreciate your support!
It took many days and endless e mails…
It took many days and endless e mails to be able to get a spare part ordered and paid for from this company. Then of course the courier they used failed to deliver and we had to cancel the engineer which had been booked
Really bad, slow and unreliable service
16 września 2025
Odpowiedź od Johnson Fitness & Wellness uk
Good Afternoon Paul, I apologies you feel you waited too long for parts and value your feedback. I have checked our systems and I can see we received your enquiry and a payment link was sent to you within 2 working days on Tuesday and the part was then delivered to you this morning Thursday.
Good service delivered on time on day…
Good service delivered on time on day given. Installation was problematic as hole alignment on the handlebar and console mast did not match so took longer than it should have to assemble. I am also unhappy that I did not receive my 5% Discount for subscribing the code was not accepted at checkout.
3 września 2025
Odpowiedź od Johnson Fitness & Wellness uk
Thank you for your feedback — we're glad to hear the delivery went smoothly and that you're happy with the service overall. We’re sorry to hear about the installation issue and appreciate you bringing it to our attention.
Regarding the discount code, this particular item is a Grade A product and already part of our heavily discounted New Life Graded range. As such, additional promotional codes don’t apply to these products. We understand the confusion and will work on making this clearer at checkout.
Thanks again for your purchase and your honest review — we hope you continue to enjoy your machine!
Not happy or disappointed
Not happy or disappointed, one week delay in recieving stock item was told it will take 3-5 working days, had to chase up after 7 th working day, got told it will arrive next day when it didn't, any information I was given wasn't accurate, poor service but got what I wanted in the end, had to get in touch twice, Shame no first time contact / resolution policy also invoice didn't state delivery times correctly, only thing that was correct was the banking details, hhmmm 🤔 over all rating 2.5 stars but TP doesn't give you that option so rounded down as opposed to rounding up. Update 16/08/25 no point getting in touch and wasting more of my time, what's done is done I got my product you got your cash, no rectifying the situation, asking me to get on touch, what for!!! Like your Gona make up for it. Stupid comment
5 sierpnia 2025
Opinia niezależna
Odpowiedź od Johnson Fitness & Wellness uk
Good Morning and thank you for your feedback, I cant seem to see your vertifed order number to be able to contact you. Please can you email clientservices@jhtgroup.uk to resolve the matter.
Good value is not just the product price, it also the company and people behind the product
My treadmill recently developed a fault, I wasn’t sure who to contact, so I mailed the person I had initially spoke with at Johnson fitness uk, he was Andrew lambourne head of sales, Andrew was brilliant, he replied to my email very quickly and copied Adrian from service to get my problem fixed,
I then found the contact form on the Johnson fitness web site and completed the form.
The next day, both the service team and Adrian sent me emails, Adrian later gave me a ring to confirm some details, and then he informed me he would arrange for their service contract company to replace the faulty parts.
Servicesport uk very quickly arranged an engineer visit, the engineer rang me to let me know he was enroute.
The engineer was excellent and quickly replaced the agreed parts and had my treadmill up and running.
All the people I contact were great to speak to, and did what they said they would do.
Value for money ⭐️⭐️⭐️⭐️⭐️
People. ⭐️⭐️⭐️⭐️⭐️
Company. ⭐️⭐️⭐️⭐️⭐️
I am not connected in any way to either company, I am a guy getting on in years, who wished he could write a review to do justice to the people and company’s involved, would I recommend then, definetly 👍
8 sierpnia 2025
Opinia niezależna
Odpowiedź od Johnson Fitness & Wellness uk
Thank you so much for taking the time to share your experience. Your feedback really means a lot — not just to us as a company, but also to the people you mentioned personally.
We’re delighted to hear that Andrew, Adrian, our service team, and the Servicesport UK engineer all delivered the support you needed. We believe that good value is about much more than just products, and your review perfectly captures that.
I’ll make sure your kind words are shared with everyone involved — it will mean a great deal to them.
Thanks again for your recommendation, and we’re glad to know your treadmill is back up and running.
Quality counts
Overall very pleased from start of order to my delivery very fast despatch and delivery once opened very easy to construct with instructions supplied once built you can see the quality of this treadmill solid and sturdy everything about it is a quality build and for the sale price i don't think you will find a better deal anywhere for this piece of gym equipment like what Johnsons fitness and wellness UK so i highly recommend this company for quality and price
17 lipca 2025
Odpowiedź od Johnson Fitness & Wellness uk
Thank you so much for your fantastic feedback! We're thrilled to hear that your entire experience—from ordering to delivery—was smooth and efficient. It's great to know that the treadmill met your expectations in both quality and ease of assembly. At Johnson Fitness and Wellness UK, we pride ourselves on offering top-tier equipment at unbeatable prices, so it’s incredibly rewarding to hear that you’re satisfied with both. Thanks again for the recommendation—it means a lot! Enjoy your workouts!
Odpowiedź od Johnson Fitness & Wellness uk
I appreciate you taking the time to share your feedback. Kind regards! Johnson Fitness and Wellness Team
Online shopping
Easy to order online, came back within 24 hours with delivery instructions.
14 lipca 2025
Odpowiedź od Johnson Fitness & Wellness uk
Thanks for taking the time to leave a review — we really appreciate it. Glad to hear your experience was a good one.
Poor fitting components
Poor fitting components. Parts fallen off. Waiting for instructions on how to put this right . Good feedback from customer care and quick to respond to queries.A little more information about assembling the product would have been helpful . Satisfactorily ending.
30 czerwca 2025
Odpowiedź od Johnson Fitness & Wellness uk
Thank you for your review, I know one of our technicians has reached out to you and explained the product needs to be lightly greased to help with the assembly. I am please to hear your product is now fully assembled and working as it should.
Having just purchased the Schwinn 700IC…
Having just purchased the Schwinn 700IC I am impressed by how sturdy an easy to build . The Schwinn700IC is a great spin bike , I also purchased the Schwinn elipptical 510E to complete my gym
30 czerwca 2025
Odpowiedź od Johnson Fitness & Wellness uk
Thank you for your feedback! We're glad to hear you're enjoying the Schwinn 700IC and found it easy to set up. It's great to know the 510E elliptical is helping round out your home gym. We appreciate your support and hope both machines continue to deliver excellent performance for your workouts!
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