Turnblack Recenzje 

178
•
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I bought “The Lady with the Little Dog” dress, which Turn Black lists on its website at $183. It is made from linen and cotton, two natural materials I choose because I expect them to be durab... Zobacz więcej

Oceniono na 5 z 5

The company is led by a woman, that I like very much. She is designing clothes for women, which a from the best materials India has to offer and the craftmanship is outstanding. The service is so fr... Zobacz więcej

Oceniono na 5 z 5

The brand is unique and niche !!! Fabrics are top quality.. designs are classy ! I have loved all the work of the brand . Sizes have to be checked with the the chart or the website representat... Zobacz więcej

Oceniono na 5 z 5

We had ordered a skirt in a usual size S but unfortunately it turned out to be a tad large. The whole exchange process was super seamless, the skirts were despatched, picked up for return, and replace... Zobacz więcej


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

178 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(178)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 42

Napisz recenzję
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Oceniono na 3 z 5

ok experience w caveats

UPDATE:
The hopsack weave cotton fabric is terrible: it is a MAGNET for dust, lint, hair, everything!!! I've treated w fabric softener and antistatic but my god, I can't even wear the dear Anna set because of this issue. It really sucks because I like the set and wish it was in linen or cotton gauze.
Check the fabric content before purchasing from them: avoid the "hopsack cotton weave" at all costs. Go w their other fabrics.

It's also evident that they did not actually customize my order despite the fact I put customization measurements in both the "notes" and "customization" boxes on the order sheet.

Overall, I will probably find some different companies to order my linen clothing from, and there are lots of choices on Etsy for this.

Old review:
The clothes are well made, high quality, however, the fabric I received for the Dear Anna set in "hopsack weave cotton" feels a bit rough and stiff. It did soften a bit after putting thru the wash and my guess is that it will soften more with wear. Just kind of wish I'd chosen a different outfit in either the linen or cotton double gauze fabric which both would have been softer. On the bright side, the hopsack cotton does feel like it'll be very durable and last. Just wish it was a bit flowier and softer. The dress I got in linen and chanderi silk is beautiful - also felt a bit stiff when recieved but I realized after washing it that they just really press the clothes before sending. They just need to be worn in a bit. Very high quality stitching and handiwork. The clothes came in lovely packaging as well. Overall a decent experience although I'm not entirely convinced of the price point - I'd be disappointed if I had paid full price for the hopsack weave set but I got them on sale thankfully. I'd be interested to try some of their other linen clothes to compare their inventory (when they go on sale!) because overall I think it's a good brand w well made unique pieces. My order took them 10 days to process but once it shipped I received it very quickly (in Canada).

22 marca 2022
Opinia niezależna
Logo Turnblack

Odpowiedź od Turnblack

Thank you for your detailed feedback. We are genuinely sorry to hear about the issues you experienced with the Hopsack weave cotton fabric and the customization of your order. If you have any further concerns or need assistance, please reach out to us at info@turnblack.in. We are committed to resolving issues and improving our service based on your feedback.

Oceniono na 5 z 5

Fantastic service and quality

Fantastic service and quality !
I have just received my beautiful dahlia dress , just a few days since I ordered it It is beautiful, fabulous quality and beautifully packaged as well .
Thank you Turn Black ; I will be ordering again . Excellent x

21 marca 2022
Opinia niezależna
Oceniono na 1 z 5

You realize every single review has…

You realize every single review has been posted in the last 15 days exclusively for Black Friday? And you are su post to be sustainable and ethical

28 listopada 2021
Opinia niezależna
Logo Turnblack

Odpowiedź od Turnblack

Thank you for bringing this to our attention. We understand your concerns about the timing of recent reviews.

We are committed to being sustainable and ethical in our business practices. The recent reviews coincide with the Black Friday period, which is a peak time for both shopping and customer feedback. We take all reviews seriously and use them to improve our services.

If you have any specific concerns or issues, please feel free to reach out to us directly at info@turnblack.in. We are here to assist you and ensure that your experience aligns with our commitment to ethical and sustainable practices.

Oceniono na 5 z 5

Honestly super happy with the quality

Honestly super happy with the quality! it feels so soft but nice and firm looking! super amazing cutting, have been a returned customers for 3 orders! honestly my favourite clothing brand!

15 listopada 2021
Opinia niezależna
Oceniono na 5 z 5

I am a UK18 (mostly)

I am a UK18 (mostly), I ordered an XXL and I can say that their sizing is accurate and fits so well! I love the linen blend and the dress itself looks so elegant and hangs well. Will definitely be ordering again!

15 listopada 2021
Opinia niezależna
Oceniono na 5 z 5

Thank you Turn Black!

Couldn’t have asked for a better sustainable clothing option! Affordable yet splendid workmanship. Quality is A1, something I’ll wear for season after season. A great experience, indeed!

15 listopada 2021
Opinia niezależna
Oceniono na 2 z 5

I purchased from Turnblack and in all…

I purchased from Turnblack and in all honesty their clothing is beautiful and so is the quality, their customer service is the issue. Not the performance of their customer service, that too is "professional" but they dealt with my issue in a sort of "our hands are tied" which really felt more like: we're grasping our own hands behind our backs and telling you they're tied. I ordered clothing from them and put my measurements into the "customization" box that they tell you to use when asking for pieces to be made to your size. When my items arrived it was clear they weren't customized. I contacted them and was told that they never received my measurements in my order. They sent me the transaction receipt of my order and they sent me examples of receipts of purchases that had measurements documented. Here's the twist, when checking out there are two boxes, a notes box and a customization box, the site says specifically to use the customization box to list measurements, the receipts they sent, where measurements were shown, were when people used the first box not the customization box, I brought it to their attention, they didn't respond to my observation. My vibe is that they're more than aware of this but it serves them to respond with "it's not our fault" and suggest that they can help if you return the items on your dime. It costs $300 to return. So all in all, I love their items, but I don't like the ethos of their business. I got a beautiful dress out of it though and I really wanted to purchase other pieces but they've lost me as a customer.

1 października 2021
Opinia niezależna
Logo Turnblack

Odpowiedź od Turnblack

Thank you for sharing your feedback. We are genuinely sorry to hear about the issues you encountered with the customization of your order and the subsequent experience with our customer service.We understand how frustrating it can be when communication and processes don’t align with expectations. We will review our procedures to address the issues you mentioned and improve our service.

If you have any further concerns or need assistance, please do not hesitate to reach out to us at info@turnblack.in. We are committed to resolving issues and ensuring our customers have a positive experience.

Oceniono na 1 z 5

No customer service at all

Terrible customer service - they never came back to me via email and facebook page, simply left me on seen. I have been waiting for my package for a month already (it is somewhere on hold for two weeks now) and I cannot track it with my local postal service. Never gonna buy from them again

Updated. After I made a claim for a money refund via Paypal, customer service wrote to me but was not helpful at all. By that time the carrier has initiated the return to the sender package and nothing could be done. The cs said sorry and asked to delete my negative review bc they are a small business and every review matters. Btw they promised to make a refund themselves but went silent afterwards and I got my money back only thanks to filing the claim via Paypal.

8 września 2021
Opinia niezależna
Logo Turnblack

Odpowiedź od Turnblack

Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you have experienced with our service.

We deeply regret the delay in your package delivery . We understand how important timely and clear communication is, especially when it comes to your orders.We are a small business, and every review helps us improve. Your feedback highlights areas where we need to make significant improvements, and we are committed to doing so.

Oceniono na 1 z 5

Don't be lured by the dark side

I think it's important that I write this. This company is a SCAM. Do not fall for their attempt at convincing you to buy directly through them after their website fails. Paypal strongly advised me to avoid their fake PayPal invoice requests. I can only guess the other 'reviewers' for this site are sock puppets.
Pity as the clothing looks great even if the company isn't. Another Instagram based con.

1 lipca 2021
Opinia niezależna
Logo Turnblack

Odpowiedź od Turnblack

Thank you for sharing your feedback. We are truly sorry to hear about your experience and any frustration it has caused.

We want to assure you that we are a legitimate business committed to providing high-quality products and excellent customer service.We value the trust our customers place in us and are here to assist with any issues you may have encountered. Please reach out to our customer support team so we can resolve this for you.

Oceniono na 5 z 5

Turn Black is Awesome. I'll be returning to purchase more!

TurnBlack clothing is made very well, they accommodated my custom size perfectly (I'm very petite, and now finally have the black maxi of my dreams), it's priced very well, and the shipping was supremely fast, especially coming from overseas. Thank you so much! I'll definitely be returning to purchase more, and I've already told so many friends about this awesome brand.

3 maja 2021
Oceniono na 5 z 5

High quality clothes, made to fit

High quality clothes, made to fit, delivered quickly, ethically produced. Interesting designs with a subtle edge, unlikely to be found elsewhere. Turn Black’s “made to your measurements” service (offered on any order, if you request it) is a real plus if you don’t fit neatly into a standard S/ML category or if you’re not sure which size is for you. I made a mistake in my measurements which they picked up and checked with me straight away, which gave me confidence in their process. And their prices represent excellent value for money. I will be ordering again.
5 stars.

1 maja 2021

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