Turnblack Recenzje 

Until now, I'm very happy with my purchases. Over the last year, I purchased some different clothes and a throw blanket and I'm very satisfied.
The texture of the articles are great and I used more often the customisation. The clothes always fits perfectly.
The employees of the chat box are always helpful and patient. They answer all questions and are very nice.
I really appreciate it, that the items are not unnecessary wrapped in tons of plastic and paper. They're savely enough packed and if the items allow it, in a very nice cotton bag that I use for grocery shopping.
I always have to pay custom duties, but I order from Germany and I think, the sum of twenty euro are decent.
All in all, I'm very happy until now and would recommend turn black.

The quality of the product is excellent. The delivery process had an issue mainly because of my fault, but Turnblack was in contact so everything was resolved. I would definitely buy more products from Turnblack.

Lack of customer service. Lack of respect for customer

Supreme quality of fabric in each and every product. The designs are inclusive of all body sizes. turnblack is making wonderful products here for everyone. I personally look forward to every new collection! ♥️

Untrue about who they are as a brand. Weird how they only allow 5 star reviews on their website. Products got faded after 2 washes. Find better 'ethical' brands to shop from

I purchased clothing from turnblack three times. Every piece I’ve bought has blown me away in quality. I will have these clothes for a lifetime and maybe these will be vintage items for my nieces one day. Truly timeless.

I have ordered several dresses from TurnBlack and have been really happy with every single one of them! I have used the custom sizing option as I am a bit larger than their largest standard size, and everything has fit really well.

I do find that orders can take a while to arrive - the last order took over a month - because I live in Canada. However, I have always been happy with the products once I have received them.

Love this company's minimal waste packaging and fast delivery! Their fabrics are durable and a variety of designs to choose from.

I have ordered a slip dress and a black shirt from turnblack and both have quickly become my favourite. The fabric is amazing , fit is perfect. It makes me look crisp and smart. I am definitely gonna come back for more

I bought this beautiful moondance dress for a big event and I received so many compliments. The workmanship is extraordinarily good and the quality of the material stunning. It fitted me very well. Hence I just bought a couple of more dresses today and made a mistake during my order (bought one dress twice). So I used the chat function and was helped immediately. I am really very happy about quality of the goods and the service!

i've made 2 orders so far and i've been pleased with both. i really like the linen for both the structured and drapey pieces i've worn (haven't tried other fabrics yet so can't speak to those). i love the feel of it and everything i've tried has been really comfortable, i like how it moves. i would caution people to make sure they read the care instructions - the dye does bleed a little on the first wash, and linen will shrink in the dryer (i know that can be a bit of a transition if you aren't used to natural fibres).

they've got some very classic pieces and some that are quite unique. a lot of the ones i got are pretty versatile, you can style them really casually or for dressy events.

i've been trying to buy clothes that will still work with my body even as my size changes a little, and it seems like they have a lot of items that can accommodate that. only one pair of pants i've ordered hasn't been a *perfect* fit, but the tailoring on them is such that i could take them in or out a little if i needed.

i've only had to interact with customer service once for something very minor (issue with making a profile), so i can't speak much on that other than they replied within 24 hours and dealt with it. shipping to canada was quicker than i expected (duty was around $30, i know not in the company's control but still good to know).

one thing i'd note: though the models on the website are often listed as 5'10", i've found it best to get pants and dresses a few inches longer (i'm 5'7"), especially if they're cropped or a short hemline.

i chronically wear black clothes, so i will buy again in the future.

I bought the Zen forest black robe.
i love it... it fits perfectly the quality is incredible and the best part is its free size, already its being shared among friends

Exceptional customer service, advice support and the product arrived beautifully wrapped on time. The quality of the cut and fabric is superb and I’ll be recommending you to everyone I know. I’m hooked!!

Clothing looks nice, but the company isn't. They pretend to be feminists but it's a facade.

FINAL UPDATE:

It took them a month to deliver my order.

After that long, I unfortunately wasn't satisfied with the product. It's well made, but when it comes to functionality, some things are lacking, such as proper fastenings to keep the piece in place (it's a wrap-round dress). I used it at home and it kept opening. It also didn't fit me well, it didn't flatter my body type.

I'm still to figure out what I'll do to fix the fastening issue and how to wear it best for my silhouette. I considered returning it even if I had to pay for delivery myself, and found out they do not accept returns. Which goes against any sustainability values, as you're making someone keep something they won't use and you could take it back and sell it to someone who will.

Unfortunately, my review is final: I don't plan on shopping here again.
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EDIT:
- After contacting them by email, they explained Instagram shouldn't be used for this kind of issues as they get many messages. They apologised and I've been issued a refund by the company for their double-charge. However, they first tried to refund me less than I paid, and, when I finally got the refund, because it's all paid in USD and not EU, I was refund -10€ due to currency exchange.

- It's going to be 4 weeks this week, and nothing. They told me my order would arrive today or tomorrow. I obviously had to get a new dress for the event I bought this one to. What I got today was a message from our local services saying my order was sent to THE UK, sent to Portugal and is stuck in customs, and I needed to pay 27€ to have a process of release open (which is 1/3 of the actual product). I live in Europe, in Portugal - why would the store send the product to the UK knowing it isn't part of the EU anymore and people could get taxed? Plus, there's no note about that in their website, alerting about customs and extra charges.

I'm still very upset, and I don't plan on buying here again, no matter how pretty their website and products are. Everything is too complicated, things aren't cheap, delivery is confusing, taxes are involved and I'm sure it will get me a while to get my product delivered after it leaves customer. Never. Again.
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To start off, I put an item in my cart, it was on sale. I often give myself a couple of days to think before buying on impulse. When I logged in again, having made my decision, the dress was full price without any warning. Meanwhile, all other products online were still on sale - all but the one I had in my cart.

I spoke with them, they gave me a discount code. The dress was half off, but they gave me 10%. Nonetheless, now I was set on buying it for a special event, so I did. When I was about to finish ordering it, the code flagged an error and it went back to the payment page. I carried on, did everything again, the sale was concluded and I was taken to the 'order processed' page. 'Til now, all good.

I went to my Paypal account, which is what I used to pay for my order, I had two charges, both with the same amount. Immediately, I've tried contacting Paypal, but there was no option to double charge, only to wrong amounts. I chose the only option, and, eventually, Paypal declined my request for a refund of one of the two exact amounts.

I contacted the store on Instagram, they said they understood the issue, and they would refund me within 5-7 business days. It's been seven business days (so consider 10 straight days), and nothing. I've contacted them again, and they've left me on read, no answer.

I've been waiting for my order for two weeks now, and still nothing.

The tracking site of their chosen courier is EXTREMELY confusing. The location sometimes says it's in my city, then suddenly it's back in India, then a few days afterwards it's in my city, in Portugal. The activity description makes no sense, sometimes saying it's in the Rayer Service Centre - GBR, which is IN BRITAIN. Then, the next day, says information was uploaded to the Deutsche Post - Dutch, as in THE NETHERLANDS? Whilst the location still says 'Porto, Portugal'.

Conclusion: I've paid twice due to an error in check out on their website, and it's been two weeks and my package is nowhere to be found.

For a small, slow fashion company, with high prices, this looks like A MASSIVE SCAM. I feel scammed, with no dress and no money, with Paypal doing nothing about it. And here I thought using Paypal would make things safer. Let down by both companies at once.

Lovely items. Took a couple of weeks to arrive to the UK but still better than I though considering it was despatched from India. All the items are really lovely quality. A skirt was a bit shorter than expected (mid calf on the website but was just below my knees after washing), but its still a lovely and very flattering item. I'd advise you wash all the clothes before wearing as the factory only press them and some dye does come out in the first wash. Easy to care for as most things can be machine washed cold and hung to dry, and if they fade its easy to bung them in with a black machine dye to refresh the colours. Not sure why other buyers think this is a scam, I'm really happy with my items.

Nice trousers, but faded quickly, approx 4 washes in. Took a couple of weeks to arrive.

I have had an awful experience with this company, and will explain in detail so you don’t have the same problem.

I purchased a custom-size moondress and paid for express postage in order to receive it for my holiday. It was 10cm too short, and on this dress you cannot adjust the hem. Customer Service told me I had got my measurements wrong and gave me the run around. Since I needed the dress within a fortnight for my holiday, I paid for a whole new one. Since my last measurements were too short on the first dress, I just added 10cm to the last dress’ measurements. Annoyingly, it didn’t arrive until after my holiday.

The dress was packaged in a very thin paper envelope. I nicked a corner to tear open, and they had folded the dress into the corner, and it made a hole in the dress. The dress was also 20cm too long. They had clearly lied about making the first dress to my size. I am now having to pay a seamstress to take it up because it’s a very complicated hem. Also please note that the hems on both dresses were very uneven which can happen with a bias cut dress. They both were shorter on one side by 15cm.

Overall, I was lied to constantly, have spent well over AUD$500 for two dresses, postage and a seamstress, and have a dress with a hole in it. These dresses are not cheap, they are paying Indian wages, and their packaging is worse than anything I have received.

I love their photos, but would not recommend them because after so much effort, you don’t actually receive a decent standard of product.

I have ordered from them twice -- quick shipping and good quality for the price. I havent contacted them for customer service though.

I ordered a couple of dresses with adjustments. The quality of the linen and of the cotton linen mix is extremely high, the tailoring is faultless and the styles are beautiful and very flattering. My parcel went missing in transit but It was very promptly replaced. I will certainly be ordering more pieces and highly recommend.