Trip Mate Recenzje 

Very organized process and professional staff.

Speedy refund but your cost is not in keeping with other travel insurance.

We completed everything online. Pretty easy to use. They approved our claim, as expected.

We had to cancel our Viking cruise due to a medical emergency that required immediate treatment. The online claim process was easy to use and we filed all the required documentation. We made one call for assistance and received immediate explanation of a discrepancy in the amount of the check (an error in our claim). The electronic checks we received were easily deposited at our bank and were much better than using postal mail.

We paid for insurance to cancel for any reason, yet, I had to have my dying father sign a form that he was the reason we cancelled. That was very disconcerting to me. I do appreciate after I did complete the lengthy paper work, I was reimbursed by a check for the whole amount. I did experience a bit of difficulty getting TO the echeck to print it out!

Prompt action followed by a reimbursement check.
I’m very satisfied with my claim.

I had to cancel our trip because I could not get a VISA. Viking did not tell me before I booked and paid for the trip. I paid for my son and myself. After canceling I received two vouchers but, no monies. One of the vouchers was made out to my son, even though I paid for his trip. So, I am now out of $5000. If I did not buy the insurance, I would only be out of $2500

I booked a Viking Expedition Cruise with June 2025 departure. My Mom passed away on May 30th so we were unable to travel. I quickly reached out to Viking and got the directions to make a claim and proceeded with the process as soon as I had the death certificate. That was mid June and here I am in September and still don’t have a check. Called a few times to check on status and the claim was approved quickly but getting to payment is taking an inordinate amount of time. I was told on August 4 that the check had been mailed. And was worried so called later thinking possibly the check was stolen and was told I have to wait 21 business days before they can stop payment. So I reached out to Viking customer relations and they found out the check was never sent, so I’m still waiting. Great initial processing but then they clearly have some process and reliability issues.

Trip Mate's Kansas City office may have an employee stealing checks from the 'outgoing payments' mail pile. (Or, maybe the employee moved on, or maybe that wasn't really what happened).

In February or March Trip Mate told me and my wife it mailed us each a check....that we never received.

Trip Mate later send us images showing that the back of each check had been fraudulently endorsed to 3rd parties. Two separate checks, with different fake names on the back, both mailed the same date in April from Trip Mate's Kansas City office.

Trip Mate said "Go sign an affidavit and get it notarized, and send it to us, that you didn't get the money." that was really stupid, because the backs of the checks made it pretty obvious the money didn't go to us.

We did what they asked.
My wife emailed trip mate hi-resolution pdfs of the affidavits, and asked 'Will these work, or do you need us to mail you the originals?'

Trip Mate never replied.

A month later she asked again.

Again, Trip Mate never replied.

Two or three days ago, she called and explained it all to them.

Trip Mate said "oh, sorry, the supervisors are all in an emergency meeting right now", and promised her, "Someone will definitely call you back later today."

That was on Wednesday or Thursday.

It's Saturday, Trip Mate never contacted us back.

I'm going to file a Police Report with the Kansas City police department, because Trip Mate told us it was their Kansas City office that supposedly mailed out the two separate checks, to us - and 'somehow' BOTH were stolen and endorsed fraudulently to other people.

TripMate provided easy on line claim documents and instructions. It took about two weeks for the claim to be approved. We were satisfied with the refund we received from our trip purchase.

Great Online Service
I was apprehensive about using the online claim filing. It turned out to be pretty easy to use - especially with the well written instructions.
I would also add that the staff appeared able to translate the various Turkish receipts and I received my check in a very reasonable time.

It was the first time I used Tri Mate and as I was out of the Country I needed medical assistance. Trip Mate made it easy for me. I was able to get back the money I spent on doctors bill and it was easy to get through the claim process

I was truly impressed by how fast and easy TripMate made planning my trip - it instantly created a detalied itinerary with tailored recommendations based on just a location and travel dates. It saved me so much time and mental energy!

I hesitated to book again after a previous negative experience, but TripMate surprised me. Booking was smooth, and my reservation was confirmed promptly. I did encounter a small issue with payment, but customer support resolved it immediately. Overall, a reliable and stress-free experience.

The claim form was easy. It had plenty of suggestions which were easy to follow. I actually waited until I had some medical records in hand which I submitted. The approval process was fast. This is the company to use.

Unfortunately, I had a medical incident on a recent cruise in Eastern Europe that necessitated my visiting a hospital/clinic while abroad. The medical attention I received was excellent and both the crew and my Travel Leader from Overseas Travel were excellent in assisting me with my needs. The really surprising part of this whole experience was the claim experience once we returned home. I had paid all of the incurred expenses which totaled over $4000.00, and after submitting the appropriate paperwork, my claim was paid and I was fully reimbursed within a week! That's truly outstanding service and a testimonial to Trip Mate and their staff. Well done- especially in this day and age when service is so often a missing part of the equation for so many organizations! I'll never travel witout their coverage in the future.

Claim filing was easy.

Need a breakdown of what was paid as it is not amount I filed!

Left a review last week about how horribly my claim process has been regarding trip insurance. They responded to my negative review saying my claim was completed and a customer rep would reach out. I can't reply to their fake response so have to write another review.

This is a lie. No one has reached out and their website shows claim process isn't completed even though I made my claim over three months ago, gave them all the information they needed. Saddest part, all I am trying to get is less than $100 for the cost of two train tickets for me and my 87 year mom due to missing a connecting flight. Pay us our 82 euros you thieves. We spent almost $1k for Trip insurance and you won't pay claim even though I have given you all the information you need.

DO NOT PURCHASE TRIP INSURANCE. COMPANY IS THIEVES AND NOW LIARS.

They don't deserve one star. AVOID!!!

When we booked our trip, we were both in great health. Then, shortly before our departure, we needed a trip to the ER, for a condition for which we had no history. Everything was in a tizzy. But Trip Mate allowed us to catch our breath, and know our trip was covered. We are both seniors, and glad we can still travel, but we won’t go without Trip Mate!

No issues regarding supplying information for our claim. Worth the cost. Would have been out of a trip and owed a lot for nothing in return. Going on an expensive trip, you need tripmate!