Trip Mate Recenzje 

My wife and I were scheduled for a Viking Ocean cruise in early June. Two weeks before our trip I experienced severe lightheadedness, dizziness and heart palpitations. Went to ER, thinking possible heart attack. No heart attack, but high load of PVCs. Cardiologist recommended a Holter Monitor for a week. Results would not be back before our trip started. Cardiologist recommended that I not travel until my heart problem was diagnosed, so we had our travel agent call Viking and cancel our trip 7 days before it was scheduled. We had bought the Trip Insurance that Viking recommended (Trip Mate) at the time of booking. After looking up reviews of Trip Mate, I was quite concerned to see so many negative reviews, especially since this was an expensive trip. However, our experience with Trip Mate and Viking has been incredibly positive. Viking sent us a detailed summary of all our payments. Viking IMMEDIATELY credited our credit card for the excursions that had been pre-paid. Trip Mate immediately set up a claim number for us and emailed us the necessary forms for submitting a claim. After filling out the forms and submitting the physicians report, we snail-mailed the claim to Trip Mate. We received notification from Trip Mate that they had received our claim. Exactly 20 days later we received a text that our claim had been approved and we could expect an e-check in 7-10 business days. Three days later, we received the e-checks for around $25,000. Printed the checks and deposited them with no problem. My wife and I had an extremely positive experience with Viking and Trip Mate.
Some things I learned during this experience:
1. Insurance policies can be different for each sponsor: the policy that Viking customers purchase may be different than a policy purchased by another sponsor.
2. If you are taking a Viking cruise, I would strongly urge buying trip insurance at the time of booking. You get a pre-existing condition waiver when you do so.
3. If you are taking a Viking trip, you know that you pay for the trip well in advance of the actual trip date. Start a "trip folder" and keep copies of all payments made to Viking and the dates of the payments. The hardest part of filing our claim involved tracking down payment records over several years, It would have been so much easier if we had just kept copies as we paid!
4. If you purchase trip insurance, download the policy that you have purchased. If you have to file a claim, it helps to know what is included and excluded.

I’m very disappointed in my experience with Explorica and Trip Mate. My daughter had to transfer schools, and because of that, her former school informed us that she was no longer eligible to go on the trip. It wasn’t our decision—she was simply no longer allowed to participate because she wasn’t a student there anymore.

Even though I purchased the insurance, I was told I’d only be refunded 75% of what I paid. That’s unacceptable for a situation completely out of our control. On top of that, it’s been over a month and I still haven’t received any refund at all.

This has been incredibly frustrating. I followed all their procedures and did everything I was supposed to, but I’m left feeling like Explorica just keeps the money whether your child goes or not. I would never recommend them based on this experience.

Trip Mate has one of the worst customer service departments I've ever experienced. I filed my claim online for trip cancellation before my trip date, the online process seemed simple until I received a confirmation email saying I needed to print and mail my claim in. I called customer services to verify if that was correct, I was told no because everything I filed online was fine. I waited for the allotted processing time and my claim was approved. After, I received an email with EOB saying to allow an additional 7-10 days to receive payment. I was actually given a date by customer service for when I should receive my checks. That date came and went, still no payment so I called customer service back and was told that 7-10 days was only for accountant to approve the checks that had so called been created and they didn't know when I would receive my payment or that they couldn't escalate the situation to anyone further I would just have to wait until they decide to approve the checks and then wait even longer to receive the checks after approval. None of which was stated in any documents, previous calls or emails and I was only told this information when I asked to speak with a supervisor who also was not helpful. If you have the option for a different company for trip insurance please go with them, Trip Mate is not worth the hassle.

Bought the insurance just in case something happened. Woke up one morning with back pain and could hardly walk. Went to the doctor with the paperwork the insurance needed me to get filled out. Sent it in and within two weeks the insurance company sent me an e check for reimbursement. Great service.

The woman who helped me sort this out, Ethel Sweeny, was excellent - thorough, thoughtful and responsive

Had to cancel trip because of serious illness. Claim form requiring attending physician’s statement is prepared to cover medical care received during a cruise; not to allow cancellation for medical reasons. Only with guidance on telephone from TripMate colleague Kimberly Frame was I able to explain to attending physician how to properly prepare the required statement. Inconvenient. TripMate needs to amend this form.

Even so, 5 stars because of people like Kimberly and then later in the claim submitted process, help over the phone from other TripMate colleagues Jessica Bellamy and Jeff Nelson. They made a somewhat daunting claim submittal to be achievable.

We were heart-broken when we had to cancel our anniversary trip that we were looking forward to for years - due to an injury that prevented me from walking without excruciating pain at every step. I was afraid I may have a fight - because well, you know insurance companies! But, TripMate was a smooth and seamless process. We received our full refund promptly and now can start to plan to reschedule in the future. The customer representative I worked with was very empathetic as I was crying while canceling. Thank you for not piling on more trauma on a devastating and disappointing experience. Much appreciated.

I have never delt/claimed with any insurance company that is bursting to write you a check. Tripmate had us do the typical "due-diligences" and they expedited our reimbursement payments as well as we could have expected. We will / have used them again...

I am extremely dissatisfied with my experience using Tripmate for insurance related to my parents' trip booked through Cheapoair. The customer service has been less than helpful; on multiple occasions, I encountered representatives who could provide no information, and I was unable to escalate my concerns to a supervisor.

Unfortunately, my father was hospitalized, necessitating the cancellation of their trip. I submitted a re-assignment of benefits so I could manage the claim on their behalf, along with the necessary receipt of payment. After a lengthy wait of three months, a check was finally issued. However, to my dismay, it was made out to my parents instead of me, despite the re-assignment clearly indicating otherwise.

In May, I was informed that a stop payment had been issued to correct this error and that a new check would be re-issued. Yet, here we are two months later, and I still have not received the updated check or any communication regarding the status of this issue, despite it being a clear mistake on their part.

This entire experience has been incredibly frustrating, and I cannot recommend Tripmate for insurance coverage. It is essential for a company to provide effective support and timely resolutions, and sadly, Tripmate has fallen short.

Useless insurance company. Don't waste your money on buying the insurance for flights. They will not cover you. They will deny your claim. Bought the insurance having faith that they would either reimburse or give me a flight credit. Nope. Wasted more money on buying their insurance which is a scam. What's the point of having insurance when it does nothing for u. There's a reason for their negative reviews and low ratings. They should get out of the business. Fraudsters and scam...update: they responded to this review but still no update or any contact towards me. They only responded to save face but still nothing from them

It was simple to buy the insurance, but it is impossible to make any claim because of the endless requests for documentation and the speed of the response... avoid

I had to cancel a trip planned for February because of health issues. They approved my claim in May, It is now July and I have yet to receive my money back. I have called several times trying to get some clarity to no avail. They mailed my check to my apartment building but did not put an apartment number on it. When I called to tell them, they dismissed it. I'm sure the mailman will know you and take it to your apartment, the agent said. Customer service is a joke, Nobody knows what's happening and plenty of excuses. I asked if they could deposit the money directly in my bank account and they said they were not prepared to do that. What kind of company is this they can't do direct deposit? I'm getting ready to go on another trip in a week and I probably won't get my check before I leave.

My wife was hospitalized in Germany (we’re from the USA) after a fall in which she broke four ribs and then developed blood around her lung, requiring a drain to be inserted. The rep I spoke with jumped into action and kept me informed of everything they were doing. They spoke with the doctors, the hospital and made arrangements for my wife to fly home with the drain still in place, after a 7 day hospital stay. They provided a nurse to accompany us as well as transport to the airport and transport to our local hospital to remove the drain. All costing nothing out of pocket was a blessing! We’re awaiting settlement of our travel interruption claims. We’ll also be submitting a medical claim after we receive our EOB from our medical insurance company (we expect a partial reimbursement from our company with the balance covered by Trip Mate.

Honestly,was not easy for me to file online but after talking to representative I was able to print all forms and filled them manually.
A month later I had my money back .

Initial reaction to form was that it was intended to discourage people from filing. However, Viking had personnel who walked me through the application. Ability to pause and continue later was great. Said I would get result in 30 days. Actually got a positive decision in a week!

Did not approve 50% of legitimate expenses for my claim. Called but could not get a rep on the phone.

Trip Mate helped to guide us through the entire process. They were empathetic, and answered our questions thoroughly and completely. We are very satisfied with the result. We will not hesitate to use them again!

How to cancel my flight cuz my sister has cancer, and it has gotten worse very low white cell. Count so she can't have visitation she's isolated. Now I'm being told that I need to supply doctor's note from her medical records like what for. I paid the extra money not to have this kind of headache. So now they deny. Me I'm out the money for the ticket plus the extra money for the insurance. This is a full-blown, scam. Buy or beware never buy insurance from these people or read the fine fine fine fine print.

Yes, there are plenty of documents to submit, but easy enough to get and upload. Travel agent also helped get needed info. But, the process was quick. I filed on 5/25, rec'd confirmation email 6/10, and rec'd refund 6/20.

Filed basic medical claim which was not user friendly. Should have been slam dunk for treatment of sinus infection on Viking cruise. Was denied with no explanation. Had to follow up myself online to determine status.
Since this post, Tripmate has responded and appears to have settled claim