Travelmarvel Premium Cruise and Tours Recenzje 

336
•
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Several plus points. 1. The staff were amazing and always very helpful and nothing was too much trouble. 2. We are vegetarians and the chef (Dusan + Dusko) ensured there was enough variation... Zobacz więcej

Oceniono na 4 z 5

The tour guides & itinerery were amazing we really got an insight into ancient Egyptian history and modern day Egypt. The River Boat was fairly quiet so we got a good nights sleep, the bed was very co... Zobacz więcej

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Oceniono na 5 z 5

The tour was fabulous. We loved every destination. Our tour guide, John Fitzgerald, was very friendly, professional, organised and informative. We were a large group but it was managed very well. Don... Zobacz więcej

Oceniono na 5 z 5

The boat was beautiful. Staff and service were amazing. Service with a huge smile and nothing too much trouble. Emese our Tour Director went above and beyond to provide us with information every day... Zobacz więcej

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Informacje dotyczące firmy

Napisane przez firmę

Explore the world on your terms - from Premium River Cruises and intimate Yacht Cruises to Escorted Tours and Small Group Tours. With generous inclusions, incredible experiences, and the freedom to travel on your own terms, these are journeys that move you; effortlessly, immersively, and always with a sense of wonder. Explore the world with Travelmarvel, part of the APT Travel Group.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

336 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 71% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(336)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 109

Napisz recenzję
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Oceniono na 5 z 5

A really excellent cruise on The Douro

A really excellent cruise on The Douro. Nice comfortable ship, very friendly and helpful staff. Cruise was perfect with the right balance between cruising the river and places visited by coach. Food was more than acceptable though breakfast a bit predictable. Wine service at both lunch and dinner could not be faulted. Great memories.

13 sierpnia 2026
Oceniono na 4 z 5

Crew welcoming and helpful

Crew welcoming and helpful. Food quality and choice excellent. A pity that some passengers took the drinks package to extremes so much so that we had to move seating areas to hear what our friends were saying in conversation.

31 lipca 2026
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Odpowiedź od Travelmarvel Premium Cruise and Tours

Thank you for sharing your experience. We're so pleased to hear that you found our crew welcoming and helpful, and that you enjoyed the excellent quality and variety of food on board throughout your Douro Discovery cruise. We appreciate your feedback regarding the atmosphere in some of the public areas. Feedback such as this is valuable as we continue to review and enhance the guest experience. Thank you for choosing Travelmarvel, we hope to welcome you back soon!

Kind regards,
Travelmarvel Customer Experience Team

Oceniono na 4 z 5

Reliable transfer from airport

Reliable transfer from airport
Lovely staff
Good communication from cruise director
Interesting outings

9 sierpnia 2026
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Odpowiedź od Travelmarvel Premium Cruise and Tours

Thank you for sharing your experience. We're pleased to hear that your airport transfer was reliable, that you enjoyed the service provided by our lovely staff, and that communication from your Cruise Director was clear and informative throughout your journey. It's also wonderful to know that you found the included outings interesting and enjoyable. Thank you for choosing Travelmarvel, and we appreciate you taking the time to leave your feedback.

Kind regards,
Travelmarvel Customer Experience Team

Oceniono na 5 z 5

We had a wonderful time on our River Douro

We had a wonderful time on our River Cruise , the schedule and quality was excellent , it was our first River Cruise , beautiful tranquility .

Ship was comfortable and exemplary clean , room was functional , shower was excellent , food choices were very good , wine selection limited but what we had was adequate and affordable. Dining room was very noisey when well descended at the same time ( not pleasant )

Getting on and off the ship was not very good . Stairs were very steep on our return to Port , not easy for people with limited movement.

Staff were excellent in all departments

20 lipca 2026
Oceniono na 1 z 5

We left Amsterdam on 20th July 2026…

We left Amsterdam on 20th July 2026 and just reached Budapest.we have been on buses, lost 3 days of our holiday on the road due to very low levels of water in the Rhine and Danube. We have been on 4 different boats!!!
Our cruise should have been cancelled.

2 sierpnia 2026
Opinia niezależna
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Odpowiedź od Travelmarvel Premium Cruise and Tours

Thank you for sharing your valuable feedback regarding your recent Travelmarvel European Gems cruise which was impacted by the low water challenges across Europe as a result of the heatwave. Your feedback has been forwarded on to the Customer Relations team who will respond directly back to you.
Kind Regards,
Travelmarvel Customer Service Team

Oceniono na 5 z 5

The ship and crew were really friendly…

The ship and crew were really friendly and helpful, nothing was too much trouble. The food was ‘plentiful’ and of an excellent quality.
Our only concern relates to changing ship at the halfway point due to low water issues connected with the exceptional heatwave, but that was not the fault of anyone. It was frustrating to have to repack again, but the crew handled everything as best as they could. 😊

13 lipca 2026
Oceniono na 5 z 5

Great support!

Cruise Director was outstanding and staff helpful and friendly, + an excellent itinerary with great support and organisation, despite a transfer between ships because of low water levels!

13 lipca 2026
Oceniono na 4 z 5

A cruise of two halves

A cruise of two halves, we had to change ships mid cruise due to low river levels. Whilst the ships were sister ships, the experience was completely different, the first ship was very good to excellent, but the second ship was distinctly average. Notwithstanding this the overall experience was good with plenty of interesting but similar off ship excursions.

13 lipca 2026
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Odpowiedź od Travelmarvel Premium Cruise and Tours

Thank you for providing your feedback regarding your recent cruise. We appreciate that you were impacted by the low water challenges across Europe which resulted in a ship swap. We have provided your feedback to our Customer Relations and product team.

Kind Regards,
Travelmarvel Customer Service Team

Oceniono na 4 z 5

Service and quality as always front & centre

Service and quality as always front and centre at Travelmarvel. The accommodation and comfort is excellent. Cruising on the Douro is spectacular and scenic. However the off ship excursions often involved lengthy coach journeys which then left time at the location visited shorter than desirable. The start and finish location at the marina across the river from Porto was also a disappointment as would have been nice to have had the chance to walk into Porto and experience the city at our own pace.
Despite this, looking forward to our next Travelmarvel experience . Thanks to the crew and all aboard the Estrella.

9 lipca 2026
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Odpowiedź od Travelmarvel Premium Cruise and Tours

Thank you for providing your valuable feedback from your recent Douro cruise. We have passed your detailed feedback to our Product and Operations team as it's important for Travelmarvel to continue to evolve and improve the customer experience.

Kind Regards,
Travelmarvel Customer Service Team

Oceniono na 5 z 5

This was our first river cruise ever so…

This was our first river cruise ever so there was some apprehension on our part as to what we would experience. The ship's crew, front and back of house staff and last but not least the housekeeping team were all outstanding. Trips on land were organised, informative and always done with due care and attention to the guests safety. All of this was done with a smile at whatever time of day or night. Thank you to everyone for giving us a really great holiday.

9 lipca 2026
Oceniono na 5 z 5

An unforgettable cruise along Croatia coast

Well organised, from being collected from home to return.
Our tour director, Ana, was excellent. Friendly, knowledgable, well organised and happy to help with any unforeseen problems. Without her help (and a friend she happened to know in the airport ‘Lost & Found’) I don’t know when we would have finally been reunited with our lost luggage!
The Croatian coast was beautiful. Because of the size of ship we visited some fascinating places, not accessible to larger cruiseliners , with the benefit also of having opportunity to explore the various towns more in the evenings, as always in port overnight.

15 lipca 2026
Oceniono na 5 z 5

Super comfortable boat with really…

Super comfortable boat with really delightful staff. Headed by Artur who looked after every detail. Food plentiful & delicious. We commended Aung our steward and Ry our waitress. The daily trips were well organised and interesting, our guide Rubin was patient and clear with excellent clear English. Elizabeth was a super coach driver. If I have one suggestion, on the guided tour around Porto. Please think of renting open topped buses and giving an overview of the whole city. The tour we had was very limited, there is so much more to see than our short walking tour. Travelmarvel are very unusual in allowing guests with later flights to stay on board until early afternoon at the end of the cruise. Most appreciated.

16 lipca 2026
Oceniono na 4 z 5

Food & service on board excellent

Food on board was truly excellent, and all the crew were fantastic, service was faultless. One item that felt wanting was the coffee - only a hot drinks machine was available, despite an unused barista machine being behind the bar.

16 lipca 2026
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Odpowiedź od Travelmarvel Premium Cruise and Tours

Thank you for your fabulous feedback regarding your recent cruise experience on the Douro. We will provide the feedback to Operations regarding the barista machine onboard the MS Estrela.

Kind Regards,
Travelmarvel Customer Service Team

Oceniono na 5 z 5

A first class experience!

Excellent staff! We felt we were the only cruise that year the attention was so good. This is housekeeping, restaurant and nautical crew plus the management. I didn’t meet the laundry staff but their work was first class.

2 lipca 2026
Oceniono na 5 z 5

Artur was the star

Artur and his team made this a memorable trip where we made some great friends.
The cabin was spacious with lots of storage space and room under the bed for unpacked cases. Lots of plugs and charging points. The bathroom was well configured and the complimentary shampoo, body wash etc were of a good quality. The bed was really comfortable with two huge pillows! Our housekeeper was invisible in a good way! The bedroom was always well cleaned and there were options for frequency of change of towels.
The food was delicious with a great deal of choice and options. Desert pastries were freshly made and snacks provided throughout the day, including fresh fruit. Wines served were of a good quality.
The guides were very knowledgeable and stayed throughout the trip.
Entertainment was at the right level, a couple of nights with traditional groups, a night of a very competitive general knowledge quiz and an hilarious karaoke night. It is clear that Artur is a great team leader and brings out the best in his team and so much goes on behind the scenes.
Salamanca was a lovely excursion but would suggest the guided tour is first before free time as there are definitely places you would want to revisit. The port wine tasting was the standout. We went on the optional tour to Guimaraes which we paid for. I was disappointed that there were no entries to places of interest and it was effectively a coach trip with a 30 minute walking tour which I didn’t think was particularly good value for money. The other two visits, one to the Mateus Palace was interesting although a lot of the gardens were overgrown, not sure that the Castelo Rodrigo was really worth the journey or the walking over the cobblestones.
The trip to Porto gave you the option of remaining in the city and catching the shuttle bus back.
The scenery was beautiful but if you were expecting the charm of the Rhine or the Danube you would be disappointed.
We had an issue with the pricing of this trip but settled it with the head office.

16 lipca 2026

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