Travelmarvel Premium Cruise and Tours Recenzje 

Save your money ….the spin on the low river levels is better than the most experienced politician. Travelmarvel has not been sympathic at all so disappointing! An email sent to head office with a reply of “we will get back to you in 21 days is appalling

Travelmarvel - would NOT reccommend this company at all. Whilst our cruise was affected by low water levels and this is out of anyones control, we feel the value for the money spent was non existent. Travelmarvel should not be running these cruises at the moment as what you get compared to what you are sold is completely and deliberatley fraudulent. We saw for ourselves the low water levels which have been like that for months! Being told to pray for rain by our travel agent was NOT helpful. The company drip fed updates from the get go.

What we got was a glorified bus trip, with sick people coughing for hours on the buses. We had to change boats/ships 4 times, each time having to have our cases packed up and out the door by 7am to vacate the cabin for oncoming passengers.

We got very little sailing time 1.5 days and two nightime sails. The trip itinerary began with a 8+ hour bus ride from Prague to Budapest. Which we thought was completlely unnecessary. Substitute hotel accommodation in Budapest was apalling.

When we were docked industrial wharfs were used, whilst many other boats were docked in town. Tours were still charged at full price, however they were also not as promised, with venues, that I particularly did the excursion for were changed to very sub-standard venues. Yes, We were given the option to cancel the tour, however this was given 4 days prior to departure, at which point it was not viable to cancel, given the money we had already spent on other planned Europe travel, airfares etc.

In hindsight, we would have been much better off cancelling and doing an independent rail trip, however with 4 days notice this was to difficult. In summary, there are many more things I could mention, however, we would be here for weeks. All in all, a very poorly managed situation. We would not recommend Travelmarvel.

We recently undertook a Travelmarvel Best of the Balkans river cruise which unfortunately was cancelled (due to low water levels and with only three days notice) and the itinerary was changed to travel upriver from Vienna to Passau. (We also noted that some travellers were offered the ability to cancel their tour to a future cruise or receive a refund - we did not receive this offer).

Whilst we were disappointed about this change, having already cruised through this region, we must say that the crew and cruise director did all they could to make our limited cruise enjoyable (we only had one day of day cruising in two weeks).

At the end of our cruise Travelmarvel very kindly offered us a voucher for 50% discount off a select number of river cruises.

As were happy with the service we received on the cruise, we wanted to cruise with Travelmarvel again but did not want to risk taking a river cruise again in case the same thing happened and we would travel to the same regions a third time.

Therefore we asked if we could use the discount voucher on one of their ocean cruises. We were originally told that this request was with a special team who were considering it but probably not at 50% which is what we were expecting. After hearing nothing from them for two weeks I rang them only to be advised that this was not possible.

I therefore emailed them with two options, say 20-30% off an ocean cruise or a guarantee that if we booked the Best of the Balkans river cruise we would like a guarantee that we would get a full refund in the event of cancellation/itinerary change.

In answer to our request Travelmarvel would not consider the 20-30% discount and totally ignored our request for a guarantee of a refund.

We understand that these changes were out of Travelmarvel’s control but it appears that they are very inflexible and clearly want to fill their river cruise bookings rather than to give us a discount off an ocean cruise.

Therefore we will not be using Travelmarvel again and would advise others travellers to seriously consider the risks of river cruising.

We will now be looking for another travel provider for our next trip in 2027.

The tour guides & itinerery were amazing we really got an insight into ancient Egyptian history and modern day Egypt. The River Boat was fairly quiet so we got a good nights sleep, the bed was very comfortable. Only areas for improvement include the cabin stewards introducing themselves to guests at the start of the cruise we had to actively seek him out to ask for face towels. No plugs in the bathroom sink making it difficult for gentlemen to shave. No tea or coffee machine so guests could not help themselves, Alcoholic drinks with lunch and dinner were restricted to 2 small glesses each. The evening meal starters were always served cold even fried thai fish cakes that was not good. Overall though despite teething problems it was an amazing trip packed full of history.

Several plus points.
1. The staff were amazing and always very helpful and nothing was too much trouble.
2. We are vegetarians and the chef (Dusan + Dusko) ensured there was enough variation each day.
3. Waiters Delo and Filip were smiling and very helpful spoilt us with a big smile.
4. Ruzica ensured our cabin was neat and tidy.
Captains and Marianna kept us informed of events.
Very memorable trip along the Croation coast from Dubrovnik to Zagreb in Princess Eleganza Yacht thanks to the onboard team.

The staff everywhere were amazing. Nothing was too much trouble. Particularly Thoi who worked very hard to make sure every detail was perfect.

The Driver And tour Guide Jaqi especially went above and beyond to keep us informed and entertained at all times. They got us everywhere on time and made sure we got to do as many excursions as we're possible even though some were very tight for times. We went on the Rockies tour 15th September. Jaqi was excellent with her knowledge, keeping us all organised and making herself available at anytime for help, information and advice.Hotels were mostly very good and clean, but paper cups wooden sticks for spoons and general dimmness in the rooms was our only gripe. Locations were great and plenty of stops to stretch legs get great views and decent bathrooms mostly. Three hotels didn't have rooms ready at specified times , but food was always good. Had great time, only minor issues with hotels stopped us from leaving better score

Very efficiently organised. Felt safe on all aspects of the trip. The hotels and River boat accommodations were excellent. Will definitely use TravelMarvel again.

Feedback on EGT11F - 11 Day Treasures of Egypt & The Nile 26/27 Commencing: 12 September 2026
Booking Reference: 1885848
The Boat
On first sight the boat is wonderful and the cabins are clean. The shower area is a big improvement on the Rhine boats. However having been on several cruises in Europe the first thing we tried to do was put our suitcases under the bed, but beneath the bed is solid, so we had to find space for them in the cabin. Next we tried to hang dresses and trousers in the wardrobe, but this is not possible as there is a shelf that prevents this (but is easily removeable).
We were told that this is the second cruise of the year with this boat. But clearly the boat was not ready as on the first day a lorry arrived and a group of men spent about 4 hours unloading furniture onto the boat.
The cabin had been refitted with new carpets and curtains, but the curtains had not been fitted correctly and would not fully close. One curtain was already coming loose.
Restaurant and Tea/Coffee
There was not a self-service tea/coffee station and we had to pay for these outside of meal times. This was rectified and tea/coffee was free throughout the day, but only when the lounge was open. So before leaving on our daily trips between 06.15- 08.00 the lounge was not open so we had to wait for our first hot drink of the day until we were in the restaurant.
The food was often luke-warm as all courses had been plated up before the restaurant opened. The self service dishes did not have any heating underneath to keep them hot. The variety of food at breakfast hardly changed from day to day.
Staff
Cleaning and bar staff were excellent, but the waiting staff were clearly not trained and service was very poor. It may be Egyptian culture to have a manager just standing and watching meal service, but we saw no evidence of the manager coaching the waiting staff. This was definitely NOT up to Travelmarvel or APT standards and needs urgent attention.
Egyptian experts
The 2 Egyptologists were excellent.
Cruise Director
The Cruise Director (Malik) needs a desk in the foyer as the only time we ever saw him was at the daily briefing. His preparation was non existent and every day we had to wait for him to get the microphone to work. The time we spent waiting over the 7 days we waited for over an hour. The 2 occasions we had onboard entertainment were not thought through properly. On one occasion we had a ‘party’ on deck at 2100 and the next day we were out at 06.15 also there was a dance group at 2200 in the evening. Most of the passengers were too tired and missed it. The best entertainment was organised and delivered by guests on board in the form of a quiz.
Enhance experiences
We booked 3 enhancements before we left home. Two of these were on the same day and ran back to back so we did not have time for dinner. Food was provided at 20.30 but at our age this is too late for us to eat so we missed the night market. Sales staff in your office should be provided with more information so they can offer better advice.
The experience we were most looking forward to was the High Tea at the Old Cataract Hotel. My wife and other ladies looked resplendent in their dresses ready for it. Once we arrived we were shown onto an outside terrace which was hardly wider than a walkway The sun was already creeping under the 5 small sun umbrellas meaning we would have to sit in 40+C temperatures most of us without any shade. The cream cakes were being served and left in the sun. Tea had already been poured into small glasses. Out of a group of about 40 only 6 stayed and had the food and the majority returned to the boat. The Cruise Director apparently raised this with head office but on the last day we were told we would not get a refund as the hotel had refused to refund to Travelmarvel. Given that we booked this enhancement before leaving England we believe our contract is with Travelmarvel and not with the hotel and hence we should be given a refund. The hotel produced two small air conditioning units which they claimed would drastically reduce the temperature. They made no difference whatsoever. It was also interesting that there were no other people sitting outside. Guests at the hotel were being served inside in the air conditioned rooms
In Summary
Most holiday makers on this trip have travelled with Travelmarvel or APT before and there was general discontentment with the trip as it was not up to the standards we expect from you. If there were any passengers who were having their first trip with the company, I doubt you will see them again. Having said that sights we saw and the insight from the Egyptologists made the trip worthwhile.

We took a tour called Reflections of the Rockies (without the Alaska Cruise). An excellent experience. Our Tour Director (Spencer) and drive (Ravi) were first class. Will definitely use this operator in the future.

Just returned from our 2nd cruise with TM from Budapest to Amsterdam along the Danube and Rhine. Despite telephone calls for information we were given just six days before the start to continue to travel despite low water levels. The sweetener was 50% off one of their selected cruises in 2027 but in 3rd class cabins and no flights included, for many that was non goer.
Regrettably due to water levels we had to travel on three ships during the journey. In effective we travelled more miles/kms in a coach than we did day light cruising, very disappointing. Most of the original venues were still visited, but some important ones missed.
Food in the evenings was to a good standard, but luncheons was generally buffet style with what I considered was recycled potatoes and veg from the previous evening.
All credit to our Cruise Leader Andrew who was very professional and kept almost everyone happy despite the many changes beyond his control and a flu bug that hit 95% of the travellers.
Regrettably we will not cruise with TM or APT again.
Better communications please for those who look forward to our annual big holiday only left in limbo until the last minute

I was not interested in the visit to the wolf/dog place. I didn't realise it was included on the itinerary as a place of interest. Breakfast was appalling in, i think, Whistler. We went to a restaurant a few minutes away from the hotel. I would not have stayed there if I was going independently. The whole meal tasted stale and of leftovers. I only tasted some and ate very little. I can't believe i paid good money for it. Where we stayed in the motels there were no locks on the doors. I asked to be moved to the main hotel on one occasion. Im not sure of the dates. I put in the date only because a date was necessary. Mary

Cruise director Ana Viden and the crew were all professional and approachable with a sense of humour.
However things could be improved by having a facility to dry things, otherwise a splendid holiday.

Wonderful trip, so well organised in every way. Fantastic staff on the boat.

There were 49 people in our group and some of us felt this was too many. It did not feel very intimate and the majority of guests had already been on an east coast tour and had bonded and made friendships. We were a very small group of British tourists in a majority Australian group.
Our Canadian guide Gillian was excellent and provided so much local knowledge and information and Richard the bus driver did an excellent job.
Many of us thought the Mike Wiegele Resort was the best overnight accommodation of all and we saw a black bear there.
We did not have to handle our luggage at all and this was a great help.
The visit to Butchart Gardens was one of the highlights and the group dinner we had there on the final night was the best meal we had on the whole trip.
The only real complaint I had was that we spent too little time at Yamnuska Wolf Dog sanctuary- our first port of call. Visiting Yamnuska was the sole reason I chose this tour over any others and it was very disappointing to get one hour total there. The guide was keen to give already well fed people extra time for lunch and then to see out door sights which were not time sensitive and could be seen at any time during our 2 night stay in Banff.

We had a fantastic time on the Princess Eleganza touring the Adriatic coast, the staff couldn’t do enough to make our trip special, our cruise director Karen is a very special person who goes above and beyond, a special mention to Rose as the ship was absolutely spotless. Our only criticism was that the cabins are starting to look a bit tired and could do with some modernisation.
Food was good, and had a local theme which was nice. Some nights it was planned to dine off ship, which was also a nice idea and gave a variety to the meals and a chance to get to know the area.
Each location we docked in was stunning, and any tour that took place was very interesting and informative.
It was fantastic, I’d just love to do it all again!

Excellent cruise. Thoroughly enjoyed it. Ship was good. Also food and cabin. Tours were enjoyable. Might have done with a wee bit more time in some of the places.
All in all a very enjoyable holiday

A lovely ship. Excellent crew. Tour director Patricia was great.
We appreciated the provision of tables for 2 in the dining room as we usually prefer a quiet meal.

Such a chilled out relaxing experience.
Amazing service. The staff are so considerate.
The Douro is very different as a holiday. The scenery is spectacular.
Our cabin was fantastic. Loved watching the landscape go by.