I contacted Transunion after discovering I've been a victim of identity fraud. I raised several disputes and they acted very swiftly and efficiently. Everyday that I receive updates from them helps le... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
If I could give zero I would. Basically my council took me off the electoral Register by mistake (I should be registered from early 2000s) and they admitted this, so my credit score went down and wh... Zobacz więcej
Reakcja na opinię
All the info you hold on me is wrong , out of date and some just same bullsh1t , that credit leechecs use. have filed complanits and that when down a black hole hate that my name is attached to yo... Zobacz więcej
Reakcja na opinię
Contacted TransUnion as I had been informed by my bank that my credit report had been amended. When I checked it I found someone else had been applying for finance via credit cards/loans using my deta... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
TransUnion is a global information and insights company. We use data, software and technology in a smart way and help make trust possible in the modern economy. We do this by providing a comprehensive picture of each person so they can be reliably and safely represented in the marketplace. This helps to drive better decisions, enables secure friction right customer experiences and encourages greater engagement through better offers and communications. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®.
Dane kontaktowe
One Park Lane, LS3 1EP, Leeds, Zjednoczone Królestwo
- 0330 024 7574
- consumer@transunion.co.uk
- transunion.co.uk
3,0
Średnia
575 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 94% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Greatly timed emails
21 maja 2026
Odpowiedź od TransUnion UK
Hi
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Very quick and helpful thankyou
21 maja 2026
Odpowiedź od TransUnion UK
Hi,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
I am giving a 2-star review because…
I am giving a 2-star review because TransUnion’s standard dispute process is completely broken, inaccessible, and lazy. It literally took a phone call and a formal complaint from me to force them to look at my emails and paperwork properly.
When I submitted my dispute via email, everything was laid out perfectly—my name, address, and all required proof. Despite having all the facts on day one, it took a ridiculous 3 to 4 days just to get an initial email response, followed by another 5 days of being dragged through a repetitive email loop. As someone with dyslexia, being forced into an endless maze of written emails because staff were too lazy to look at the evidence was incredibly stressful and entirely unnecessary. They just sit on information and reply with standard email templates.
The Failure: All evidence was provided upfront via email, yet it was ignored for nearly 10 days while I was passed around in back-and-forth email loops.
The Turning Point: Nothing moved until I stepped up the pressure, called them, and filed a formal complaint. Only then did they finally initiate a proper investigation.
The Only Saving Grace: Once the formal complaint forced a real human being to actually look at the records, the dispute was settled correctly.
I am glad the matter is finally resolved, but no customer should have to lodge a formal grievance just to get basic service. TransUnion needs to stop hiding behind slow, automated email loops and fix their broken system.
21 maja 2026
Odpowiedź od TransUnion UK
Hi Mr Watson,
Thank you for your feedback. We’re sorry to hear about your experience and the frustration caused—this isn’t the service we aim to provide.
We’d like to discuss this with you further. Please email us at ukconsumer@transunion.com with the subject “Trustpilot”, and we’ll be happy to look into this with you directly.
Thank you
Victoria
Great communication
21 maja 2026
Odpowiedź od TransUnion UK
Hi,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Good communication
21 maja 2026
Odpowiedź od TransUnion UK
Hi Mrs Walsh,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Staff were quite helpful.
20 maja 2026
Odpowiedź od TransUnion UK
Hi Mutai,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Easy to apply for
Easy to apply for, response very weak and not giving enough information.
20 maja 2026
Odpowiedź od TransUnion UK
Hi
Thank you for your feedback.
We’d really value the opportunity to look into this further and better understand what information you felt was missing.
Please feel free to contact us at ukconsumer@transunion.com with the subject line 'TrustPilot'.
We’ll be happy to review your experience and use your feedback to improve our communications going forward.
Thanks
Victoria
Identity fraud
I am the victim of identity fraud and Transunion have been very helpful with advice and action on my behalf.
20 maja 2026
Odpowiedź od TransUnion UK
Hi Peter,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Odpowiedź od TransUnion UK
Hi Amy,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Highly recommend
Sorted my issues promptly and efficiently. Highly recommended.
Very communative and was kept in the loop throughout the process.
19 maja 2026
Odpowiedź od TransUnion UK
Hi Jonathan,
Thank you for taking the time to leave a review.
We’re delighted to hear you had a positive experience, and your feedback truly means a great deal to us.
It helps us continue to deliver the highest standards of service.
Thank you
Victoria
Raised a dispute on my credit file
Raised a dispute on my credit file. Emailed directly as could not find any missed payments on the file. Quick replying advising who had reported this. Emailed back advising it was not accurate. They raised a dispute and I got a reply within about 10 days saying it had been successful and would come off my credit file. Really pleased with the quick response and resolve to my issues.
11 maja 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi Claire,
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
The call was attended to quickly
The call was attended to quickly, and matters were addressed swiftly. Much appreciated.
12 maja 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi Uzzam,
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Proven inaccurate records
Proven inaccurate records
I’ve discovered over 25 soft searches by this mobsfrom my bank , thanks,
All related to organisations I’ve never had links with , so from that I’m entitled to assume they’re a bunch of chancers potentially destroying life’s of those less fortunate than I am their key any talent is selling their services to organisations more inept than themselves 🤪
12 maja 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi David,
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Odpowiedź od TransUnion UK
Hi Muhammad,
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Transunion are useless
Transunion are useless, any thing that changes in owing more is quickly added, anything which as been paid off or vastly reduced what you owe take these useless numb nuts months to sort out. Making peoples credit rating look far worse that it actually is.
trying dispute this crap organisations useless ways
is nigh on impossible.
7 maja 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi Ian
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
Staff had dealt my queries…
Staff had dealt my queries professionally and efficiently. Totally satisfied with the outcome of the call.
1 maja 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Great relief
27 kwietnia 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi Agoro,
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
I hung up.
I spoke to someone called Brian, who, clearly was reading back to me from a script that had little bearing on my issue He repeated the exact script over and over. It was so robotic, so out of touch, so unhelpful I hung up.
27 kwietnia 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi William,
I'm really sorry you are having issues and would like the opportunity to investigate this further for you.
Please email me at:
ukconsumer@transunion.com with the subject line 'TrustPilot' and include the best email for me to contact you on.
I will reach out to discuss your case further.
Thank you!
Victoria
The best service
The lady who gave me the service was very professional .She explained to me clearly and instructed me what steps l should take
26 kwietnia 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi Gilbert,
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Very helpful staff
They have been incredibly helpful on every question I had ( and they were many) they took time to explain everything and took contacting creditors on my behalf and are still doing so I can praise them enough and I am very grateful
21 marca 2026
Opinia niezależna
Odpowiedź od TransUnion UK
Hi
We truly appreciate you taking the time to share your experience.
Your feedback means a lot to us and helps us continue to improve and provide the best possible service.
We're so glad to hear you had a positive experience.
Thank you.
Victoria
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.