Jonathan was incredibly helpful with refunding my tickets for the train cancellations— he and his team responded so quickly. I wasn’t able to attend my friend’s wedding, which was quite sad (and not... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very quickly sorted out my query the same day and before my journey! Unfortunately I do think it’s inconvenient that should your journey involve TfL then you are forced to use paper tickets for al... Zobacz więcej
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I've used TrainSplit a lot in years ast to save money on tickets. This time I bought an Advance train ticket but with the heatwave, TfW were advising people not to travel and offering full refunds whe... Zobacz więcej
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One of the best ticket apps/websites I have ever used in my life for the British railways. Simple to use, tickets are always at good prices, and I have definitely saved a lot of money on tickets compa... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Trainsplit.com is dedicated to saving you money on train tickets. By simply splitting your train journey across two or more train tickets, you can save money on your next trip. Thousands of people are now enjoying affordable train travel thanks to TrainSplit.
Dane kontaktowe
Raileasy, 10 Station Parade, E11 1QF, London, Zjednoczone Królestwo
- customer.support@trainsplit.com
- trainsplit.com
4,7
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 91% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Friendly helpful staff who offered…
Friendly helpful staff who offered clear and supportive guidance on making a claim. Much appreciated
23 czerwca 2026
Opinia niezależna
Odpowiedź od Trainsplit
We're over the moon to hear that you gave us a 5-star rating! Thank you for choosing us. ~Tony
Sorted my refund query within minutes
Sorted my refund query within minutes. Great customer service from Pam.
23 czerwca 2026
Opinia niezależna
Odpowiedź od Trainsplit
Thank you for this great review, we will be sure to pass your comments onto Pam. ~Tony
Great service
Great service - super quick response. Highly recommend!
23 czerwca 2026
Opinia niezależna
Odpowiedź od Trainsplit
Your kind words mean a lot to us. Thank you for leaving a 5-star review! ~Tony
Speedy and personal response to my request.
Really speedy decision and authorisation for my refund. Despite my email attachment not being visible to the Customer Service team they took my refund application in good faith and issued the refund without question. I was extremely satisfied, not only with the outcome but with the speed and consideration of my request. One final thing, the email response was signed by a named customer service team member - a human and personal service. Thank you.
23 czerwca 2026
Opinia niezależna
Odpowiedź od Trainsplit
Your positive feedback is music to our ears! Thank you for taking the time to leave a 5-star review. ~Tony
Great customer service
Great customer service. Got a refund due to the extreme heat. They responded to my email in 20 mins, and sent the refund imediately. Thank you Jonathan.
23 czerwca 2026
Opinia niezależna
Odpowiedź od Trainsplit
Hi, we will be sure to pass your comments onto Jonathan. Thank you so much for this review ~Tony
The Easiest of Tasks
In the past I have found getting a rail ticket refund not the easiest of tasks. This time cancellation due to "hot weather" was specifically provided for on the Trainsplit form and the refund happened efficiently and promptly.Super customer service.
23 czerwca 2026
Opinia niezależna
Odpowiedź od Trainsplit
Your positive feedback is music to our ears! Thank you for taking the time to leave a 5-star review. ~Tony
Great customer service
Great customer service - kind enough to provide a full and very prompt refund for travel cancelled because of the severe weather warnings.
23 czerwca 2026
Opinia niezależna
Odpowiedź od Trainsplit
Hi Kate, I am glad we could help you efficiently with your refund. Thanks for the excellent review. ~Tony
Really speedy service (same day
Really speedy service (same day, within half an hour!) from Trainsplit customer service on full refund for train tickets due to me making the decision not to travel due to extreme weather conditions
23 czerwca 2026
Opinia niezależna
Odpowiedź od Trainsplit
Your kind words mean a lot to us. Thank you for leaving a 5-star review! ~Tony
Very easy to follow the instructions…
Very easy to follow the instructions given for claiming a refund for an unused Advance ticket.
The response from Jonathon on the support team was prompt and precise
Very satisfied with the customer service provided
23 czerwca 2026
Opinia niezależna
Odpowiedź od Trainsplit
Thank you Ronnie for this great review, we will be sure to pass your comments onto Jonathan ~Tony
Very quick response to a ticket query
Very quick response to a ticket query. Surprisingly quick in fact
22 czerwca 2026
Opinia niezależna
Odpowiedź od Trainsplit
Your kind words have really made our day. Thank you for your 5* review and positive feedback! ~ Jonathan
Great service very prompt in solving my…
Great service very prompt in solving my problem
19 czerwca 2026
Opinia niezależna
Odpowiedź od Trainsplit
We're thrilled to learn that you've had such a fantastic experience with us. Thank you for your 5* review! ~ Jonathan
Great service
I got a very prompt reply; and my problem was solved within minutes.
19 czerwca 2026
Opinia niezależna
Odpowiedź od Trainsplit
We're delighted to see that you had a fantastic experience with us. Thank you for your 5-star review. ~Tony
I stupidly booked my return journey on…
I stupidly booked my return journey on the wrong day. I purchased a single return for the correct day and my incorrect booking was refunded no problem 😊
16 czerwca 2026
Opinia niezależna
Odpowiedź od Trainsplit
Your kind words mean a lot to us. Thank you for leaving a 5-star review! ~Tony
The team at train split are very helpful
Pam from the company was so helpful and understanding. Once I explained I no longer needed the outgoing ticket, she helped me every step of the way. I'm so grateful
Thank you again
15 czerwca 2026
Opinia niezależna
Odpowiedź od Trainsplit
Thank you so much for taking the time to leave a 5-star review! We're thrilled to hear that you had a great experience. ~Tony
Excellent and efficient service…
Excellent and efficient service expediting a refund
8 czerwca 2026
Opinia niezależna
Odpowiedź od Trainsplit
Your positive feedback is music to our ears! Thank you for taking the time to leave a 5-star review. ~Tony
Response was fast, friendly and resolved the problem
Response was fast, friendly and resolved the problem (which was due to a mistake on my part) - many thanks!
15 czerwca 2026
Opinia niezależna
Odpowiedź od Trainsplit
We're delighted to see that you had a fantastic experience with us. Thank you for your 5-star review. ~Tony
Jonathan
Jonathan, whom I dealt with, was extremely helpful and understanding when I had to change tickets due to a death. He processed my refund immediately.
He also supplied me with information to contact the various train companies as all my trains were late.
12 czerwca 2026
Opinia niezależna
Odpowiedź od Trainsplit
Your kind words mean a lot to us. Thank you for leaving a 5-star review! ~Tony
Fantastic service from Jonathan who…
Fantastic service from Jonathan who quickly answered my email and explained how I could change my ticket and process a refund.
Very impressed.
11 czerwca 2026
Opinia niezależna
Odpowiedź od Trainsplit
We're thrilled to learn that you've had such a fantastic experience with us. Thank you for your 5* review! ~ Jonathan
I made an error when booking my train…
I made an error when booking my train tickets, so I emailed customer service foe help.
Jonathan refunded the money I had spent and advised me how to book again.
Thank you for the help, great customer service
11 czerwca 2026
Opinia niezależna
Odpowiedź od Trainsplit
We're delighted to see that you had a fantastic experience with us. Thank you for your 5-star review. ~Tony
They saved me a fortune
They saved me a fortune on a trip with split ticketing and when a journey went wrong they sorted out alternative tickets and refunds for the original straight away
1 czerwca 2026
Opinia niezależna
Odpowiedź od Trainsplit
Your kind words mean a lot to us. Thank you for leaving a 5-star review! ~Tony
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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