The well organized flow of applicants from the door entrance to the exit was great. The employees were very polite and cooperative with no mentioned delays. Thank you
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The Anytime Anywhere team were great - very helpful and efficient and provided a really good service. Well worth the money, and avoided the frustration of trying to book a standard appointment at TLS... Zobacz więcej
Reakcja na opinię
Profil und Antrag angelegt. Einen Termin zu buchen ist immenoch unmöglich. Diese Seite und dieses System ist ein einziger Betrug. Für die Papiere unserer Hochzeit mussten wir vor 2 Jahren einen Termi... Zobacz więcej
Reakcja na opinię
La procédure de demande de visa est simplifiée sur le site web, l'accueil dans les locaux a Casablanca est de qualité et le personnel sur place est performant. Je vous souhaite une très bonne continu... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Founded in 2007, TLScontact helps governments to manage their administrative interactions with travellers and citizens. Present in 90 countries, TLScontact operates over 200 visa application centres for both Schengen and non-Schengen governments and handles over 4 million visa applications every year. TLScontact is part of the Teleperformance Group, the global leader in outsourced omnichannel customer experience management.
Dane kontaktowe
Tunezja
- tlscontact.com
3,6
Średnia
13 tys. recenzji
Odpowiada na 97% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Tourist Visa For France
I am trying to book the appointment for couple of days and unable to find one. Keep getting this message.
We currently don’t have any appointment slots available.
No slots are currently available. Please check this page regularly, as new appointments are constantly added.
But then this website makes me more frustrated. I was just clicking on the appointment page and then the page disappeared and I was told that my account was blocked for next 2 hours, because I had logged in multiple times today, even though I was just refreshing the page not logging in again and again, then it logged me out.
How am I supposed to check back for available appointments? When they keep blocking me two two hours?
23 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear A Khan,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
After reviewing our system, we were unable to locate any record related to your application, which means we cannot verify the details or conduct further investigation at this stage. To allow us to assist you as quickly as possible, please submit your complaint to our customer service team via this link: [https://www.tlscontact.com/en/contact-us/].
In the meantime, could you please confirm your reference number? This will allow us to follow up with the team for an immediate investigation and contact you directly.
Thank you for bringing this to our attention. We value your feedback and are committed to improving the experience for all applicants.
Your TLScontact Team
This website is an absolute joke
This website is an absolute joke - everytime I try to log in it glitches. I was just clicking on one available appointment today and then the page disappeared and I was told my account was blocked because I had logged in multiple times today - without logging in multiple times how am I supposed to check back for available appointments. BEYOND FRUSTRATING
2 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Costumer,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
After reviewing our system, we were unable to locate any record related to your application, which means we cannot verify the details or conduct further investigation at this stage. To allow us to assist you as quickly as possible, please submit your complaint to our customer service team via this link: [https://www.tlscontact.com/en/contact-us/].
In the meantime, could you please confirm your UAN reference number? This will allow us to follow up with the team for an immediate investigation and contact you directly.
Thank you for bringing this to our attention. We value your feedback and are committed to improving the experience for all applicants.
Your TLScontact Team
not getting slot for visa appointmen
Hi, I am trying to book an appointment for couple of weeks and unable to find any slot for next few months, The site says regularly visit the page to get slots but when visit the site or refresh it keeps me blocked for next 2 hours. Even I tried contacting through contact page by submitting my reference number, just received the acknowledgement but not helpfull in booking appointment. This expereince is everyday struggle almost frusturated in getting slots. Will I be able to get a slot for visa or I need to burry my plans visiting France, not sure...Thanks
20 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Jay,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
After reviewing our system, we were unable to locate any record related to your application, which means we cannot verify the details or conduct further investigation at this stage. To allow us to assist you as quickly as possible, please submit your complaint to our customer service team via this link: [https://www.tlscontact.com/en/contact-us/].
In the meantime, could you please confirm your UAN reference number? This will allow us to follow up with the team for an immediate investigation and contact you directly.
Thank you for bringing this to our attention. We value your feedback and are committed to improving the experience for all applicants.
Your TLScontact Team
The personnel were extremely friendly…
The personnel were extremely friendly and helpful. Times were managed well in line with scheduled appointments.
20 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear J Fourie,
We are more than happy your application was smooth and you enjoyed the visit. We hope to pleasantly surprise you even more when you apply with us next time!
Your TLSContact Team
Bonjour,
Bonjour,
Experience horrible avec TLS d'agadir. Demande transmise incomplete. Pas de réponse par écrit malgré mes nombreuse relances. Numéro de téléphone qui ne fonctionne pas. Un seul descriptif : service médiocre. Il ne mérite pas l'étoile.
A fuir !!!
20 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Ilham,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
After reviewing our system, we were unable to locate any record related to your application, which means we cannot verify the details or conduct further investigation at this stage. To allow us to assist you as quickly as possible, please submit your complaint to our customer service team via this link: [https://www.tlscontact.com/en/contact-us/].
In the meantime, could you please confirm your reference number? This will allow us to follow up with the team for an immediate investigation and contact you directly.
Thank you for bringing this to our attention. We value your feedback and are committed to improving the experience for all applicants.
Your TLScontact Team
Excellent service from all staff
Excellent service from all staff, including security and application handler. Friendly and helpful atmosphere
20 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Thanks for the awesome review dear Costumer! We're so glad you felt the friendly vibe and received great service from everyone. We appreciate your feedback! Your TLScontact Team
it's was very excelent
19 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Thanks so much for the awesome review dear Jack ! Glad you had an excellent experience! We look forward serving you again in the future! Your TLScontact Team
The staffs were professional and…
The staffs were professional and helpful in guiding me through the application process. Besides, the application and the appointment booking systems were also user friendly.
19 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Teklu,
Thanks for the awesome review! We're so glad to hear our team helped make the application process smooth for you. We appreciate your feedback!
Your TLScontact Team
Odpowiedź od Tlscontact
Dear Ahmed,
Thanks for the awesome feedback! Glad you had a nice experience!
Your TLScontact Team
The service rendered was fantastic
The service rendered was fantastic, the hospitality and documentation was top notch.
12 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Abdulrahman,
Thank you so much! We are elated that your experience at Abdulrahman Muhammed Mushiri was worthy of a 5-star rating. Ensuring your satisfaction is what we strive for, and we are glad we succeeded.
Your TLScontact Team
I have used the premium service at TLS…
I have used the premium service at TLS London today for France visa. I was assisted by Lenea on counter 1 Premium Lounge. The professional, the assistance and the service was exactly what I expected for Premium service. I appreciate her service and will highly recommend her and the TLS services to anyone.
Gabriel Mbaya
18 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Gabriel,
Thank you for your review. We are glad to hear that you had a great experience at our premises. Within TLScontact we are putting effort into making our services accessible and convenient to all our customers, whatever their particular needs. Again, we are happy that our staff could provide the required help and to see your review here. We hope to see you again.
Your TLScontact Team.
Appointed being cancelled with no reason
I booked a prime time appointment on 18 Feb at Liverpool centre and I received the appointment confirmation on 17 Feb at 1:26am. However, the appointment has been cancelled by TLS at 3:32a.m. I checked my email in the morning and found no reason why my appointment has been cancelled . I then have no option but can just pay more to make another 'anytime' appointment on 18 Feb at Manchester centre. It's been a really disappointing experience.
17 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear F.H ,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
After reviewing our system, we were unable to locate any record related to your application, which means we cannot verify the details or conduct further investigation at this stage. To allow us to assist you as quickly as possible, please submit your complaint to our customer service team via this link: [https://www.tlscontact.com/en/contact-us/].
In the meantime, could you please confirm your UAN reference number? This will allow us to follow up with the team for an immediate investigation and contact you directly.
Thank you for bringing this to our attention. We value your feedback and are committed to improving the experience for all applicants.
Your TLScontact Team
If only not giving a star is also an…
If only not giving a star is also an option. They can do what they want with their own rule because simply there is no competition. Your customer service is 0 ( donut 0). What a joke
18 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Illi ,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
After reviewing our system, we were unable to locate any record related to your application, which means we cannot verify the details or conduct further investigation at this stage. To allow us to assist you as quickly as possible, please submit your complaint to our customer service team via this link: [https://www.tlscontact.com/en/contact-us/].
In the meantime, could you please confirm your UAN reference number? This will allow us to follow up with the team for an immediate investigation and contact you directly.
Thank you for bringing this to our attention. We value your feedback and are committed to improving the experience for all applicants.
Your TLScontact Team
Well organized and timely service.
Well organized and timely service.
16 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Gift,
Thanks so much for the awesome review! We're glad you had a great experience!
Your TLScontact Team
The check in and security was fine I…
The check in and security was fine I was only picking up my Daughters passport I was informed where to go as I approached a line on the floor the counter attendant barked at me to wait behind the line that I had not even got near then while I was waiting for the elderly person to collect his paperwork off the counter I was barked at again “Here Next” twice I got my envelope he spoke to me a couple of times but I couldn’t understand the language he was speaking in. I think they should do some sample customer tests to see how bad they are.
16 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Paul,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
After reviewing our system, we were unable to locate any record related to your application, which means we cannot verify the details or conduct further investigation at this stage. To allow us to assist you as quickly as possible, please submit your complaint to our customer service team via this link: [https://www.tlscontact.com/en/contact-us/].
In the meantime, could you please confirm your UAN reference number? This will allow us to follow up with the team for an immediate investigation and contact you directly.
Thank you for bringing this to our attention. We value your feedback and are committed to improving the experience for all applicants.
Your TLScontact Team
Terrible service online and in France…
Terrible service online and in France visa center in London...
26 stycznia 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Mr Khatkov,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
After reviewing our system, we were unable to locate any record related to your application, which means we cannot verify the details or conduct further investigation at this stage. To allow us to assist you as quickly as possible, please submit your complaint to our customer service team via this link: [https://www.tlscontact.com/en/contact-us/].
In the meantime, could you please confirm your reference number? This will allow us to follow up with the team for an immediate investigation and contact you directly.
Thank you for bringing this to our attention. We value your feedback and are committed to improving the experience for all applicants.
Your TLScontact Team
⭐⭐⭐⭐⭐ Biometrics Appointment
⭐⭐⭐⭐⭐ Biometrics Appointment – Excellent Service - PE1 Branch
I recently attended biometrics appointment for my visa application and the experience was genuinely outstanding.
The staff were welcoming, calm, and incredibly supportive throughout the process.
Even when a small issue with my personal details glitches came up, the team handled it with patience, clarity, and professionalism.
The two gentlemen at the front desk deserve special recognition.
They greeted everyone with warm smiles, relaxed energy, and excellent people skills.
Their approach immediately put me at ease and created a positive atmosphere for everyone entering the building.
The overall service felt massively improved.
You can tell the team has received strong training and taken previous feedback seriously.
What could have been a stressful appointment became smooth, reassuring, and well‑organised.
Highly impressed with the professionalism and human touch.
12 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Joy,
Thank you for sharing your positive experience at our PE1 Branch. We’re delighted to hear that our team made your biometrics appointment smooth, welcoming, and stress‑free. Your comments about the professionalism, calm approach, and improved service mean a lot to us. We’re glad our efforts toward better training and organisation are reflected in your visit. Wishing you all the best with your application.
Your TLScontact Team
Extremely unprofessional
Extremely unprofessional. They have zero respect for your time or the importance of your passport. I’ve had a terrible experience with their lack of communication and total disregard for the stress they cause. Avoid if you have any other choice
My reference number is - FRA1LS20267000679
I applied from your Los Angeles, California office on January 21, 2026, and received a delivery notification on February 2nd. After waiting two days, I discovered the passport was being returned to sender. I received another returned notification on February 12th; it was sent back to your Washington DC office instead of being delivered to me. My international flight is on the 24th, but I still don't have my passport. I've submitted two reports and haven't received a reply in the last three days. I've called and was told someone would contact me soon, but time is running out, and I'm very worried about my passport, as I've already purchased my ticket and made all arrangements.
11 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Krishna, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. After reviewing our system, we were unable to locate any record related to your application, which means we cannot verify the details or conduct further investigation at this stage. To allow us to assist you as quickly as possible, please submit your complaint to our customer service team via this link: [https://www.tlscontact.com/en/contact-us/]. In the meantime, could you please confirm your reference number? This will allow us to follow up with the team for an immediate investigation and contact you directly. Thank you for bringing this to our attention. We value your feedback and are committed to improving the experience for all applicants. Your TLScontact Team
Unfair Policies, No Refund & Terrible Customer Service
Once again I had an extremely frustrating and disappointing experience with TLS France.
I created my account on 3rd January and managed to secure an appointment on 6th January for 6th February. Due to personal reasons, I cancelled my appointment on 31st January — well within the 72-hour cancellation window clearly mentioned in their message.
However, when I contacted them on 13th February to request a refund, I was told that cancellations must also be made within 14 days of booking. This condition was never clearly stated during the cancellation process. It’s completely unreasonable — how is anyone supposed to cancel within 14 days if available appointments are often scheduled much later?
To make matters worse, their website is unreliable. I was repeatedly asked to submit a request through an online form, but it simply doesn’t work and throws errors like:
"Submission error: Error: An unexpected response was received from the server."
Customer service is equally disappointing. The staff are rude, dismissive, and unwilling to provide clear explanations. I called five times in one day and still received no resolution — no booking, no refund, and no accountability.
Their policies are inconsistently communicated, with important terms buried in documents rather than clearly presented where users actually need them. This feels highly misleading and unfair.
Overall, this has been a shocking experience. I will be escalating this matter further as this appears to be a clear case of poor practice and lack of transparency.
Please do not reply with a generic message to my review.
Update (after company response):
The response provided does not address my main concern. While TLScontact refers to a 14-day cancellation policy, this condition was not clearly shown at the point of booking or cancellation on their actual website where you actually cancel.
In my case, there were no appointments available within 14 days, nearest was 1 month after making this condition impractical and impossible to follow. Despite this, I cancelled within the clearly stated 72-hour window.
Customers should not be expected to search through external policy documents for critical conditions. This lack of transparency is unfair and misleading.
13 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Richa,
Thank you for your feedback.
Our team always aims to provide professional support while following the procedures and requirements set under our terms.
We understand that due to personal reasons, you had to cancel your appointment. You are entitled to a refund of the Services Fees you paid ONLY if you cancel your appointment within fourteen (14) days from your booking date (the “Cooling-Off Period”) for as long as you cancel at least three (3) days (excluding Saturday, Sunday and public holidays in the jurisdiction of the relevant Visa Application Center as published on our website) in advance of your appointment.
We would invite you to visit our refund policy on the website for more details: https://static.tlscontact.com/media/gb/20250403_refund_policy_fr_client_tls_uk_english.pdf
Your TLScontact Team
Super friendly and efficient staff
Super friendly and efficient staff, I didn’t have to do anything, they took care of everything. I have been coming to TLS for over 2years now and it’s always lovely interactions. Especially a shoutout to Cedric, Beo and Sandra, such a wonderful team!
~Kshitij Patil
13 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Thank you for sharing your feedback. We’re glad to hear that our team, Cedric, Beo and Sandra, were helpful, and we’ll make sure your kind words reach them. Your feedback is valuable and helps us improve our services further.
Your TLScontact Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.