The well organized flow of applicants from the door entrance to the exit was great. The employees were very polite and cooperative with no mentioned delays. Thank you
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The Anytime Anywhere team were great - very helpful and efficient and provided a really good service. Well worth the money, and avoided the frustration of trying to book a standard appointment at TLS... Zobacz więcej
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Profil und Antrag angelegt. Einen Termin zu buchen ist immenoch unmöglich. Diese Seite und dieses System ist ein einziger Betrug. Für die Papiere unserer Hochzeit mussten wir vor 2 Jahren einen Termi... Zobacz więcej
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La procédure de demande de visa est simplifiée sur le site web, l'accueil dans les locaux a Casablanca est de qualité et le personnel sur place est performant. Je vous souhaite une très bonne continu... Zobacz więcej
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Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Founded in 2007, TLScontact helps governments to manage their administrative interactions with travellers and citizens. Present in 90 countries, TLScontact operates over 200 visa application centres for both Schengen and non-Schengen governments and handles over 4 million visa applications every year. TLScontact is part of the Teleperformance Group, the global leader in outsourced omnichannel customer experience management.
Dane kontaktowe
Tunezja
- tlscontact.com
3,6
Średnia
13 tys. recenzji
Odpowiada na 97% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
efficiency on show
efficient and fast as long as one subscribes to the priority setting.
13 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Thank you for your generous rating! We're thrilled that you had such a positive experience.
Je suis très satisfaite de mon passage…
Je suis très satisfaite de mon passage a tls contact Marrakech, personnels professionnels,acceuillants
12 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Thank you so much, Aichane! We're elated that your experience at Aichane was worthy of a 5-star rating. Ensuring your satisfaction is what we strive for, and we're glad we succeeded. Your TLScontact team
No record of my biometrics appointment..
After booking my biometrics appointment, I received a confirmation email and later a reminder, with conflicting information regarding dates.
I then had to change my appointment but did not received an email confirmation. When I arrived, TLS had no record of my new appointment and the appointment had disappeared from my online account. Luckily I had taken a screen shot of the new appointment confirmation and I was able to attend. Confusing, disappointing and worrying.
28 stycznia 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear MsWein,
We are sorry to note that you were not satisfied with our services. We are always interested in receiving feedback to help us improve our customer service, so please do not hesitate to provide more detailed comments so that we can identify what went wrong on our side. To allow us to assist you as quickly as possible, please can you submit your complaint to our customer service team via this link:https://www.tlscontact.com/en/contact-us/. In the meantime, can you please confirm your reference number? This will allow us to follow up with the team for immediate investigation.
Your TLScontact team
Very good staff. In need of more IT support and updated general policies
Index:
The potential solutions
My story
The Problems
The potential solutions:
Having applied for my 1st French visa, I think that the following would be helpful:
That the excellent staff at the TLS Visa centre should have good access to IT help
That customers should be able to have their passports sent to them by Royal Mail recorded delivery signed for, instead of an expensive courier.
That a photocopier should be readily available to staff at the Passport collection office. This would greatly improve customer satisfaction.
My Story:
I applied for a French Long Stay Visitor Visa.
I attended the ‘interview’ at the TLS Contact Center in Wandsworth with all of the required papers and documents.
The Problems:
The staff were excellent but had problems with their computer / printer and there was a significant delay because of that.
Two weeks later I went to collect my passport from TLS Contact, Wandsworth, as I did not want to pay for an expensive courier and Royal Mail Delivery was NOT offered as an option.
I had numerous items of ID, including my old passport, driving licence and many other documents. I was told that I could NOT collect my passport as I did not have a ‘copy’ of my ID. This requirement was in the ‘small print’ of one of the many documents. Many other people that were there at the same time as me had the same problem.
We were required to go away again and get a ‘copy’ of our ID. This could easily have been done by staff at the TLS Contact centre, if they had access to a photocopier in that department. There was only 1 member of staff assisting customers when I went there. There was a long queue because of that.
TLS Contact replied to part of my review:
"For in-person collection, a photocopy of a valid form of ID is required and this is communicated on the day of the appointment; it is also mentioned on the receipt provided at the end of the process"
Considering that the Visa costs £88 and the TLS admin fee on top of that is £49, I am sure that TLS Contact could afford to copy your ID when you come to collect your Passport / Visa in person, or allow more choice in how it is returned to you, as it's owner.
11 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Mr Stock,
Thank you for taking the time to share your recent visit with us. We appreciate you sharing your thoughts on how we can modernize the experience and sincerely regret the frustration you have experienced on that day.
Please note when booking the appointment online, all applicants are given the option to purchase a courier service or to opt out. This service is also offered as soon as you are called to a counter when your number is called. We charge £30.00 for a Guaranteed next-day delivery service; this service allows you to track your parcel, helps prevent loss in transit.
For in-person collection, a photocopy of a valid form of ID is required and this is communicated on the day of the appointment; it is also mentioned on the receipt provided at the end of the process.
Please be assured that we are continuously looking for ways to make these visits as efficient as possible as we update our technology.
Thank you for your patience and for helping us improve our services.
Your TLScontact Team
vraiment un bon acceuil bien organisé…
vraiment un bon acceuil bien organisé et ponctuel. Une belle expérience. Merci
11 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Thank you so much Mouhamed! Glad you had a great experience. See you soon! Your TLScontact team
I cancelled my appointment within the…
I cancelled my appointment within the refund period and submitted a refund request.
After many months and repeated follow-ups by phone and email, I still have not received my refund or a clear timeline.
Reference: FRA1ED20257009299
Payment was taken immediately, but refund remains pending for close to one year
4 marca 2025
Opinia niezależna
Odpowiedź od Tlscontact
Dear Shaad,
Thank you for contacting us. We have reviewed your refund request with our Finance team.
According to their records, the refund for your cancelled appointment was processed successfully and within the eligible refund period. Since the transaction was completed on our side, we kindly suggest checking directly with your bank or payment provider.
If you need any further assistance or information, please feel free to let us know.
Your TLScontact Team
"Had a great experience at the…
"Had a great experience at the TLScontact Liverpool centre today. The process was quick, well-organized, and the staff were very professional. I was in and out much faster than expected!"
10 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Thanks for the awesome feedback Queenran Mariyathas! So glad to hear you had a great experience at our Liverpool centre. We appreciate your kind words about our team! Your TLScontact Team
Odpowiedź od Tlscontact
Thank you for your generous rating Abd sabbagh! We're thrilled that you had such a positive experience. Your TLScontact Team
Odpowiedź od Tlscontact
Thank you for your generous rating Wassim ! We're thrilled that you had such a positive experience. Your TLScontact Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had a great experience at this TLScontact centre in Nottingham. The staff were friendly and professional, especially Claire and Josh, who were both very kind and welcoming. The biometric appointment process was smooth, and I felt comfortable throughout my appointment. Thank you for the excellent service!
10 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Irum,
Thank you for your review. We are glad to hear that you had a great experience at our premises. Within TLScontact we are putting effort into making our services accessible and convenient to all our customers, whatever their particular needs. Again, we are happy that our staff could provide the required help and to see your review here. We hope to see you again.
Your TLScontact Team.
La personne en charge de mon dossier…
La personne en charge de mon dossier était très accueillante, aimable et toujours prête à répondre à mes questions.
5 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Soufiane,
We are more than happy your application was smooth and you enjoyed the visit. We hope to pleasantly surprise you even more when you apply with us next time!
Your TLSContact Team
Appointment booking rarely works...its like a lottery!!
Trying to book an appointment since last few days, the website does not load any available appointment slots. TLS website is painful to use.
Tried contacting TLS customer service but they are not enabled to help customers with this issue apparently.
I faced similar issues while applying through TLS contact the previous time as well.
Request TLS team to permanently fix these issues.
9 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear R V Nair,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
After reviewing our system, we were unable to locate any record related to your application, which means we cannot verify the details or conduct further investigation at this stage. To allow us to assist you as quickly as possible, please submit your complaint to our customer service team via this link: [https://www.tlscontact.com/en/contact-us/].
In the meantime, could you please confirm your UAN reference number? This will allow us to follow up with the team for an immediate investigation and contact you directly.
Thank you for bringing this to our attention. We value your feedback and are committed to improving the experience for all applicants.
Your TLScontact Team
Service professionnel et organisé
Service professionnel et organisé. Personnel accueillant et procédure claire.
6 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Imane,
Thank you so much for your feedback! We're delighted you enjoyed our service. We look forward serving you again in the future! Your TLScontact Team
Odpowiedź od Tlscontact
Thanks so much for the awesome review Carmen ! We really appreciate your kind words. Glad to hear you had a great experience! We look forward to serve you again in the future! Your TLScontact Team
They are doing a fantastic job
They are doing a fantastic job. They provided excellent support and guided me through every step of the process. Everything was delivered right on schedule; I am very grateful for their help. Many thanks!
8 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Norie,
We are more than happy your application was smooth and you enjoyed the visit. We hope to pleasantly surprise you even more when you apply with us next time!
Your TLSContact Team
The stuff was friendly and helpful.
The stuff was friendly and helpful.
Everything was organize.
6 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Jeanine,
Thank you for the stellar rating! We're passionate about what we do at Jeanine, and it's wonderful to see that reflected in your experience.
Your TLScontact Team
I can't empty the shopping basket which…
I can't empty the shopping basket which now shows £250 to £375 per just one visit. I've tried for hours doing everything I could find online but nothing works???!!! I just want to pay £125 for one appointment. Its been so stressful and I can see that there are many others who experience the same.
6 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Sam,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
After reviewing our system, we were unable to locate any record related to your application, which means we cannot verify the details or conduct further investigation at this stage. To allow us to assist you as quickly as possible, please submit your complaint to our customer service team via this link: [https://www.tlscontact.com/en/contact-us/].
In the meantime, could you please confirm your UAN reference number? This will allow us to follow up with the team for an immediate investigation and contact you directly.
Thank you for bringing this to our attention. We value your feedback and are committed to improving the experience for all applicants.
Your TLScontact Team
It’s really difficult to secure an…
It’s really difficult to secure an appointment with them for a visa application. I have been trying for one week and still not succeeded yet.
6 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Spphie,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
After reviewing our system, we were unable to locate any record related to your application, which means we cannot verify the details or conduct further investigation at this stage. To allow us to assist you as quickly as possible, please submit your complaint to our customer service team via this link: [https://www.tlscontact.com/en/contact-us/].
In the meantime, could you please confirm your UAN reference number? This will allow us to follow up with the team for an immediate investigation and contact you directly.
Thank you for bringing this to our attention. We value your feedback and are committed to improving the experience for all applicants.
Your TLScontact Team
Tout est bien passé
Tout est bien passé
Bonne organisation et bon accueil
Tout était fluide et facile
6 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Saddem,
We are more than happy your application was smooth and you enjoyed the visit. We hope to pleasantly surprise you even more when you apply with us next time!
Your TLSContact Team
Service correcte
Service correcte, personnel professionnel et procédure claire.
L’organisation est bonne et l’accueil respectueux.
Une expérience globalement positive.
5 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Jelikhi,
We're so pleased to see your 4-star rating! Thank you for acknowledging the quality of your experience at jelikhi salem. We're glad we could meet your expectations.
Your TLScontact Team
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