The well organized flow of applicants from the door entrance to the exit was great. The employees were very polite and cooperative with no mentioned delays. Thank you
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The Anytime Anywhere team were great - very helpful and efficient and provided a really good service. Well worth the money, and avoided the frustration of trying to book a standard appointment at TLS... Zobacz więcej
Reakcja na opinię
Profil und Antrag angelegt. Einen Termin zu buchen ist immenoch unmöglich. Diese Seite und dieses System ist ein einziger Betrug. Für die Papiere unserer Hochzeit mussten wir vor 2 Jahren einen Termi... Zobacz więcej
Reakcja na opinię
La procédure de demande de visa est simplifiée sur le site web, l'accueil dans les locaux a Casablanca est de qualité et le personnel sur place est performant. Je vous souhaite une très bonne continu... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Founded in 2007, TLScontact helps governments to manage their administrative interactions with travellers and citizens. Present in 90 countries, TLScontact operates over 200 visa application centres for both Schengen and non-Schengen governments and handles over 4 million visa applications every year. TLScontact is part of the Teleperformance Group, the global leader in outsourced omnichannel customer experience management.
Dane kontaktowe
Tunezja
- tlscontact.com
3,6
Średnia
13 tys. recenzji
Odpowiada na 97% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
How worse your system
How worse your system? Can't afford people searching the finger print centre and then get block. Email system bugs can't activate the account.
----updated at 3 Mar 2026 1403hrs------
Thanks for your response. But I can't tell you my UAN here, it's about my personal details. I try to leave message in your complaint system, it's auto reply me need to wait 10 working days.
Can you tell me how to avoid system block me when I searching the centre I can book in? if just because I frequently find the date when I can book in this is no point isn't it? And your system is too many bugs there for example I can't remove my cart item how it's possible? in the cart I keep got a lot error messages.
if possible can you give me a direct email to contact you, I can show you my situation and capture screen to let you check.
-------Update at 4 Mar 2026 0920hrs----
Okay now I've got another problems, my account book in then confirm, will prompt out error message I can't book any time slot any centers had same situation. I try to contact using your link still no one reply me. Please advise.
1 marca 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Antonie,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
After reviewing our system, we were unable to locate any record related to your application, which means we cannot verify the details or conduct further investigation at this stage. To allow us to assist you as quickly as possible, please submit your complaint to our customer service team via this link: [https://www.tlscontact.com/en/contact-us/].
In the meantime, could you please confirm your UAN reference number? This will allow us to follow up with the team for an immediate investigation and contact you directly.
Thank you for bringing this to our attention. We value your feedback and are committed to improving the experience for all applicants.
Your TLScontact Team
Odpowiedź od Tlscontact
Dear Hanan,
Thanks for the awesome feedback! We're glad you had a great experience with our team! Your TLScontact Team
Pas de rendez-vous!!
Bonjour,
Je rencontre un problème sur le site de TLScontact à Casablanca.
Je n'arrive pas à trouver de rendez-vous disponible pour mes parents qui souhaitent déposer une demande de visa pour venir en France nous rendre visite.
Cela fait plusieurs mois que je consulte le site régulièrement, mais aucun créneau n’est disponible. Pourriez-vous s’il vous plaît m'indiquer comment procéder ou me proposer une solution afin de pouvoir obtenir un rendez-vous dans les plus brefs délais ?
Je vous remercie par avance pour votre aide.
Cordialement.
3 marca 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Hassna,
Thank you for your feedback. We understand how important it is for you to secure an appointment, and we are sorry for the inconvenience you have experienced.
Please note that the appointment booking system operates through an automated allocation process. This system assigns slots based on several factors, including the type of visa, the priority level, and the number of available appointments.
We recommend continuing to check your TLS Contact account regularly, as new slots may be released automatically when capacity allows.
Thank you for your patience and understanding.
Your TLScontact Team
Very professional service
Very professional service, helpful staff and efficient process of application and related documents verification.
Perfect experience!
Thank you!
2 marca 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Aemrika,
Thanks so much for the awesome review! We're thrilled you had a perfect experience with our team. We appreciate your kind words, and we're here whenever you need us!
Your TLScontact Team
Service rapide et impeccable
Service rapide et impeccable. Procédure de complément de dossier très facile.
2 marca 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Ghada,
We are more than happy your application was smooth and you enjoyed the visit. We hope to pleasantly surprise you even more when you apply with us next time!
Your TLSContact Team
Disinterested and dismissive staff
I arrived 10 minutes ealry for my biometrics appointment at the Edinburgh city office as stated on the email confirmation from TLS. Was told that I was too early and to wait. No sooner had I sat down than I was told not to sit, but to follow the young lady upstairs. When I arrived upstairs, I was the only person there, but I was kept waiting whilst the staff all sat on desks chatting to colleagues. Eventurally I was called forward and was briskly "processed" and told to go over to get my biometrics done. The woman was clearly disgruntled as i must have moved when my photo was being taken and I was chastised and told to stay still whilst she took another photo. I also must not have held my four fingers properly for the scan of my prints, as she again tutted and handed me something as if I should know what to do with it. Apparently, I should have known that I needed to rub my fingers on it and place them back on the scanner.
All in all, a very negative experience was had with disinterested and dismissive staff. Not a great representation of the UK government from a 3rd party organisation.
2 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Kris,
Thank you for taking the time to share your concerns. We are sorry to hear about the difficulties you experienced and understand how stressful this situation can be.
After reviewing our system, we were unable to locate any record related to your application, which means we cannot verify the details or conduct further investigation at this stage.
To help us assist you as quickly as possible, we kindly ask that you submit your query through our customer service portal using the link below:
🔗 https://www.tlscontact.com/en/contact-us/
Please include your reference number so that our team can immediately identify your file and follow up with the relevant departments.
We appreciate your understanding and cooperation.
Your TLScontact Team
Professional and Well-Organized Service
I had a smooth and well-organized experience at TLScontact Beirut. The staff were professional, polite, and efficient in handling the visa application process. The appointment system was clear, and the procedures were well explained.
The center was organized, and the process was completed in a timely manner. Overall, the service was professional and structured.
27 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Jad al Taki,
We are more than happy your application was smooth and you enjoyed the visit. We hope to pleasantly surprise you even more when you apply with us next time!
Your TLSContact Team
Je tiens à signaler une situation…
Je tiens à signaler une situation extrêmement grave concernant le centre TLScontact de Marrakech.
Ma mère, de nationalité marocaine, a payé 400 € pour obtenir un rendez-vous “rapide”, puis 100 € supplémentaires pour un prétendu service “VIP”, soit un total de 600 €.
Ce montant est totalement disproportionné au regard du service rendu. Le service fourni a été médiocre, sans aucune valeur ajoutée réelle.
Plus grave encore : aucune facture n’a été remise pour ces paiements. Cela soulève de sérieuses questions sur la transparence des pratiques et la légalité des sommes encaissées.
Je suis de nationalité française et je considère que ces pratiques s’apparentent à un abus de confiance, voire à une exploitation de personnes vulnérables qui ne maîtrisent pas toujours les procédures administratives.
Un courrier a été adressé aux services consulaires français ainsi qu’aux autorités compétentes. Un signalement auprès des administrations marocaines compétentes est également envisagé afin de vérifier la conformité fiscale et administrative de ces prestations.
En tant que citoyen français, je refuse catégoriquement que l’argent public, directement ou indirectement, puisse contribuer à soutenir ou légitimer des pratiques qui s’apparentent à une forme de dérive systémique ou d’opacité financière. Les dispositifs liés aux visas doivent garantir transparence, équité et intégrité
Je déconseille vivement à toute personne de payer des frais supplémentaires non clairement justifiés et sans facture officielle
23 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Affari,
Thank you for sharing your concerns. We would like to provide the following clarifications regarding the situation you described:
TLScontact does not offer or sell fast‑track, priority, or “quick” appointments. These services do not exist within the official range of services provided by the Visa Application Centre. All appointments are scheduled exclusively through the official TLScontact website and are allocated automatically.
TLScontact does not authorize any third party or intermediary to sell appointments. Any payments made to individuals outside of TLScontact are not connected to the company or its procedures.
All additional services offered by TLScontact are optional, clearly displayed, and always invoiced through an official receipt.
To help us assist you as quickly as possible, we kindly ask that you submit your query through our official customer service portal using the link below:
https://www.tlscontact.com/en/contact-us/
Please include your reference number so that our team can immediately identify your file and follow up with the relevant departments.
We also encourage you to attach any documents or evidence you may have so that a thorough investigation can be carried out regarding your case.
Thank you for your understanding and cooperation.
Your TLScontact Team
Un service de qualité
Ponctualité, rapidité, bon accueil et gentillesse du personnel
27 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Med,
Thank you so much for your great feedback! We're delighted you enjoyed our service.
Your TLScontact Team
Extremely frustrating
Extremely frustrating experience with TLScontact. I was unable to confirm my biometrics appointment due to repeated system errors, even though my family members successfully booked the same time slot. I tried multiple devices and networks, contacted customer support, and even requested manual booking assistance — but after more than a day, there was still no response.
This process is critical and time-sensitive, yet the system keeps failing and support is incredibly slow. It’s shocking that something so important and life-impacting is backed by such poor technical support.
26 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Ernus,
Thank you for taking the time to share your feedback, and we’re sorry for the inconvenience caused. Our website experienced performance issues on 25 February, affecting registration and appointment booking. The system was restored overnight, and services should now be working normally.
If you’re still unable to book, please try a different browser or clear your cache. For faster assistance, kindly submit your request through our customer service form:
🔗 https://www.tlscontact.com/en/contact-us/
Thank you for your understanding.
Your TLScontact Team
Le nouveau business créé pour extorquer…
Le nouveau business créé pour extorquer l'argent des africains c'est sincèrement déplorable.
Pour prendre il un rendez-vous à l'ambassade de France à Yaoundé on a dû payer 2 fois 150 euro un total de 300 euro et on ne nous a toujours pas reçu
C'est le réceptionniste qui dit qu'il manque la mention EU sur le formulaire.
Un formulaire qui se rempli automatiquement suis à des réponses au questions posées.
Après 300 euro de dépense le dossier n'a même pas été introduite.
Une vrai Mafia. Des excro de première catégorie
24 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Costumer,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
After reviewing our system, we were unable to locate any record related to your application, which means we cannot verify the details or conduct further investigation at this stage. To allow us to assist you as quickly as possible, please submit your complaint to our customer service team via this link: [https://www.tlscontact.com/en/contact-us/].
In the meantime, could you please confirm your reference number? This will allow us to follow up with the team for an immediate investigation and contact you directly.
Thank you for bringing this to our attention. We value your feedback and are committed to improving the experience for all applicants.
Your TLScontact Team
This website could not book any appointment
This website doesn’t work properly. After struggling with account registration for the past 48 hrs, now could not book any appointment at all. You could not talk to anyone and get it resolved. Can only speak to the staff but only for Fresh visa. Request to send on line form but no further update. Pls could someone get it resolved asap.
26 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Chan,
Thank you for your feedback, and we’re sorry for the inconvenience you experienced. Our website had performance issues on 25 February, which affected registration and appointment booking. The system was restored overnight, and all services should now be working normally.
If you are still unable to book an appointment, please try using a different browser or clearing your cache. To help us assist you as quickly as possible, kindly submit your complaint to our customer service team using this link: https://www.tlscontact.com/en/contact-us/. Your TLScontact Team
Their website doesn't work!
Their website doesn't work. From the point of registering a new account, to being blocked while trying to book an appointment. It's shameful that a company with such a huge government contract operates so poorly.
26 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Nino ,
Thank you for your feedback, and we’re sorry for the inconvenience you experienced. Our website had performance issues on 25 February, which affected registration and appointment booking. The system was restored overnight, and all services should now be working normally.
If you are still unable to book an appointment, please try using a different browser or clearing your cache. To help us assist you as quickly as possible, kindly submit your complaint to our customer service team using this link: https://www.tlscontact.com/en/contact-us/. Your TLScontact Team
The website(server) is really awful!!!
TLScontact website(server) is really awful!!!
Waited till mid-night and paid 500 quid for priority service of my settlement last night, just hoped that I could finish the whole progress ASAP. However, TLScontact couldn't do the job right. Nearly 24 hours, the failure is still there too. How come?
It failed to redirect from UKVI website to TLScontact to make biometric appointment and upload the documents. The browser keeps showing either 'whitelabel errors' or freezing in a blank page, it seems TLScontact got problem with the internal server.
24 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Jeff,
We are very sorry that you were impacted by degraded performance of our website on February 25th. Please be assured that the service was restored overnight and you can now use all services including upload of documents and appointment booking. Your TLScontact Team
The visa application portal link is currently not accessible
The visa application portal link for TLScontact, provided via the UK Home Office, is currently not accessible. The website does not load, making it impossible to register accounts.
This technical failure is impacting visa applicants throughout the UK and causing serious delays in a time-critical process. Immediate action is required to resolve this issue.
25 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Sim,
We are very sorry that you were impacted by degraded performance of our website on February 25th. Please be assured that the service was restored overnight and you can now use all services including upload of documents and appointment booking. Your TLScontact Team
After payment for UK naturalization…
After payment for UK naturalization application I should be redirected from UKVI page to TLScontact to manage account, book an appoitment for biometrics and document uploading,all I recieving is just white label error message code 500,there is no customer service at all to solve the matter not even telephone number,it is realy very frustrating to deal with them.Service is realy shocking
24 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Jarusiri,
We are very sorry that you were impacted by degraded performance of our website on February 25th. Please be assured that the service was restored overnight and you can now use all services including upload of documents and appointment booking. Your TLScontact Team
Zero Star - Fix it now
Hope I could give zero. Trying 100 times to book an appointment but keep getting blank page and now error page. Keep trying using differen web browsers (Chrome/Firefox/Safari), normal or private, with different devices (laptop/phone) but unable to proceed. Unfuncationable and unusable site without any help or report button stressing applicants. Outraged.
25 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Sui,
Thank you for taking the time to share your concerns. We are sorry to hear about the difficulties you experienced and understand how stressful this situation can be.
To help us assist you as quickly as possible, we kindly ask that you submit your query through our customer service portal using the link below:
🔗 https://www.tlscontact.com/en/contact-us/
We appreciate your understanding and cooperation, and we remain committed to resolving this matter for you as soon as we receive the necessary information.
Your TLScontact Team
Отзыв о работе визового центра TlScontact
Здравствуйте. Обратились к вам 23.02.2026 для подачи документов на итальянскую визу по живой очереди. Пригласили меня с женой спустя 15 минут, быстро рассмотрели и приняли документы, так что у нас остались очень хорошие воспоминания о работе визового центра TlScontact.
23 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Валера ,
We are more than happy your application was smooth and you enjoyed the visit. We hope to pleasantly surprise you even more when you apply with us next time!
Your TLSContact Team
you should train your staff properly
you should train your staff properly, and put them on accountable.
the vip lounge is just a joke.
your emploees once sitting behind the desk, they are the kings, not servsing.
23 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear G Wang
Thank you for taking the time to share your feedback.
We are truly sorry to hear that your experience did not meet your expectations. Providing attentive, efficient and courteous service is very important to us, and we regret that this was not reflected during your visit.
We would like to clarify that the VIP Lounge operates separately from the standard counter area, and staff within the lounge do not have visibility of queue situations outside the VIP zone. However, we fully understand how this impression may have arisen and appreciate you raising it to our attention.
Regarding the assistance you received at the VIP counter, we sincerely apologise for any inconvenience caused, including the need to stand while making copies. This is certainly not the level of comfort or service we aim to provide. This matter has been communicated to the team and to management, and appropriate measures will be implemented to ensure that customers receive timely assistance whenever additional support is required.
While we regret that this situation occurred, please be assured that we take customer feedback very seriously. It helps us improve our services and ensure that every visitor receives the professionalism and care they deserve.
Thank you again for your feedback. We appreciate the positive note regarding our security and reception staff, and we remain committed to offering our customers a smooth and respectful experience. If you need any further assistance, we are here to help.
Your TLScontact Team
Unethical business practices and unprofessional conduct
I am writing this to warn others about the unacceptable customer experience at the TLScontact center in Tashkent. My recent visit was marked by what I can only describe as "forced upselling" and verbal rudeness.
My appointment was at 16:30, yet I was not seen until 16:45. Despite their own internal delay, the staff—specifically Ravshan R.—informed us that because it was approaching 17:00, we were now required to pay for the Premium Lounge service to proceed. It is outrageous to charge customers for a "premium" service simply because the center failed to stick to its own schedule.
The behavior of the staff was shocking. Ravshan R. was rude and showed zero professional ethics. There was no attempt to help; instead, they were confrontational and dismissive.
This is not just poor customer service; it is a systemic issue where applicants are pressured into paying extra fees.
6 stycznia 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Yusufbek,
We sincerely apologize for the inconvenience you experienced within your visit. Your feedback has been noted, and appropriate measures will be taken to further improvement.
We appreciate your understanding and hope to welcome you again at our Visa Application Center.
Your TLScontact
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