Tlscontact Recenzje 12 726

I have submitted my application and now want to book appointment for biometric in Wolverhampton but the site continues saying I have entered invalid password for the past 2days. Have tried creating a new account but the site is saying email already in use but still can't accept my password for me to proceed with booking. Have sent an enquiry but no response yet, went in person at Wolverhampton branch but they said can not assist with login details issues as they are done online. What should I do?? This is becoming stressing 2days now no progress. Is there a way or place I can go and be assisted with physical booking and avoid this online process which keeps revolving and no progress.?? My UAN is 1212-0001-6006-0937

I have registered for TLSContact following the instructions in the UK Citizenship Naturalisation application. After activating the account, I am automatically given a message "No available vacs for this country". I am unable to book an appointment. I have visited a centre in person, where I was told to bring this up with the technical team via the contact form. I do not understand how a service for which close to £2000 is paid has only contact via a form with 10 working days reply. In the centre in person, after the staff checked, I was told that I don't see to appear in the system, despite being able to log in using an activated account. Very dissappointed, and experiencing a high level of stress due to the inaccesibility of help.

Good experience

Very unprofessional place. I have visited the place today and was treated not like a customer but as a problem they don't want to have. I had an issue with the system and after writing on the customer service email I have got set of automatic messages so I decided to come to TLS at Gee Street to get some help. I was offered one provided I will pay a fee. But I have already paid thousands for my application why should I pay extra to get a help. I really don't understand why government is cooperating with so disrespectful and unprofessional company.
Also why do you ask people for sensitive data here? Why is your customer service not working and there is no contact number?

I paid the additional fee to have my passport returned by courier 24 hours after TLS received it, but it never got dispatched! Instead I got emails asking me to collect it!
After much back and forth I eventually got my passport back 23 days late! there is still an ongoing complaint to understand what went wrong and, to add insult to injury, they have failed to even understand the problem let along provide any meaningful response, not even an 'apologies and we'll look into it!' Their complaints process is well documented but is worthless! I am now having to complain to UKVI.
A consideration for all using this service, think about collecting your passport in person, you are guaranteed a result and probably at only a little extra cost. Don't risk any travel plans being turned to dust due to TLS Contact incompetence. Hope this helps.

For the last 5 days, I have tried to set up an account with TLS whereby I can then make a booking for a biometrics appointment. I have been told each of the last two days that the account is now working. But when I try to access the account their logon system wont recognise my UAN and password. When I try to change the password it tells me I will get an email enabling me to do this, but that does not then happen. This has happened on multiple days. I will keep trying , day by day, and keep a record of all communications. Then, if necessary, take these to some other body for attention

PS: My Unique Application Number (UAN):
3434-5059-9258-3012
Contrary to what the response suggests below, I have received email responses from TLScontact on 2,4, 5th March
PS 16 March. As noted by TLS below, I did manage to get an appointment on the following Monday, which went without hitch. Later that day an email from TLS sought my feedback, which I tried to respond to, but failed, all I received was this error message: "WAF04 The requested service is temporarily unavailable. It is either overloaded or under maintenance. Please try later." I tried again today and the same message appeared.
TLS clearly have very serious and persistent problems with their computer systems. Be warned.

I would give zero star if I can. This is by far the worst ever website / booking system I've used in my life. Not only is the website slow and glitchy, I also feel like TLS Contact is actively taking advantage of visa applicants by not making regular booking slots available on their site, forcing applicants to pay for the additional services which offers absolutely nothing additional in practice.

Not to mention that when you go through the registration step, even though they claim that they have sent an activation email to your email address, they don't actually send anything unless you have selected one of their marketing option which basically forces you to subscribe to the promotion of their absolutely horrid service.

If i had option to give zero stars, i would have done so. The staff at TLS simply have one mission, how to extract and charge extra money to customers for some petty things. Even if the photo is right they will scare monger you and insist on taking the photo from them. They will charge £10 for some silly printout which may not be even necessary. And above all they will be so confident to say that they do not need finger prints despite you asking them (if they are sure) and a week later you get an email that you have to visit the Manchester centre again to provide finger prints. People travel from all parts of the country for appointments and thanks to their negligence i have to spare extra expense of train travel to provide the fingerprints all due to staff's incompetency.

I am beyond frustrated with the TLSContact booking system. It is, quite simply, unfit for purpose. I have been attempting to secure an appointment, only to be met with a constant stream of technical failures. Every time I select a slot, I receive the generic message: "There was an error in processing your request. Please try again later or contact our centre." To make matters worse, when you try to persist and actually get the service you’re paying for, the system penalizes you. I am now being told: "Due to several attempts to book an appointment you have been blocked. Please try after a few minutes to book a new appointment."

I had a terrible experience trying to make the page work and finally be registered, and then I was searching for the best slot/ place and got this message: "Due to several attempts to book an appointment, you have been blocked. Please try after a few minutes to book a new appointment".
And guess what? still the same after a don't know even how long. I do not really understand why the Home Office still insists on this company; they never improved their service, always the same issues.

We went in the early morning to Liverpool centre and only Lisa was there at that time. She was amazing, so helpful and nice. She kept helping us from the registration to the self fingerprints and clearly told us how to do. At the end, we met the other two girls who were also full of smiles which made everyone a good day. Thank you.

I am leaving this review because the biometric booking system has completely failed at a critical stage of a UK immigration application.

I submitted my ILR application at 00:30 on 3rd March and payment was successfully processed. My spouse submitted at the same time and was able to book her biometric appointment immediately. However, every attempt I make results in the same error message:

"There was an error in processing your request. Please try again later or contact our centre."

This has persisted despite trying multiple browsers, devices, private mode, clearing cache, and attempting different time slots over several days.

I have already raised a support query and received no response. Meanwhile, appointment slots are disappearing. We are required to travel from Salisbury to Exeter for the appointment, and annual leave has been arranged specifically for this purpose.

This is not a minor technical inconvenience. This is an immigration process affecting people’s legal status in the UK. A booking system failure combined with a 3-working-day response time is unacceptable for a time-sensitive visa matter.

When handling immigration applications, reliability and accountability are essential. At present, the system appears unstable and applicants are left without meaningful support while critical deadlines approach.

I sincerely hope this issue is addressed urgently, not only for myself but for others facing the same systemic failure.

Reponse to TLSContact’s comment:
Thank you for your reply.

I would like to clarify that I have submitted three separate tickets through the official channels, so TLScontact should already have all my personal information on file. Despite this, I have still received no response regarding the issue.

As mentioned earlier in my last ticket, I was eventually able to resolve the booking myself after resetting my password, but this came at an additional cost of £125, which I would not have had to pay if the system issue had been addressed in a timely manner.

I hope TLScontact urgently reviews this systemic failure, as it has caused significant inconvenience and affected time-sensitive arrangements. I look forward to a prompt resolution and appropriate follow-up.

Update on 9/3/2026:
Following my review, TLScontact acknowledged that there was indeed a technical issue affecting my account which prevented me from booking an appointment.

However, despite confirming the system failure, they have refused to refund the £125 fee that I was forced to pay after the free appointment slots disappeared due to the issue.

This payment was not a voluntary upgrade but a direct consequence of their system error and the lack of timely support after multiple enquiries were submitted.

I am currently escalating this complaint and will update this review once the matter is resolved.

I have a problem which I cannot confirm my appointment and keep pop-up the error message, "There was an error in processing your request. Please try again later or contact our centre." I did try last night and today in the morning, the error still there cannot process to payment.

I send the message to them and I need to wait 10 days to reply...gosh...

Abysmal booking service on the website for biometric appointment. I have over 130 screenshots of the same error message from attempts to book over the course of the past week.
The complaint response generates an automated message which provides unuseful advice.
The staff at the centre are unable to assist even though the error message states that one should contact them.
There is no one to talk to, only automated systems which merely take you into the error doomloop.
I note from other reviews that this has been going on for months, and whilst promises have been made to fix it, it persists.

My family members have been trying to book biometric appointment for days, everytime the website is slow, and shows error everytime they tried to confirm the place and time of appointment. We need the visa urgently and have paid extra for the priority service and yet this incompetent company just simply don't let us book an appointment! There is no phone line or live chat, and they just hide behind the internet with no ways to reach them. The website said they only reply to contact form within 10 days. To them, it is just another day of work, but it is affecting thousands if not millions of legal migrants who are law abiding, working hard people, and yet penalised by the bureacracy and have their life in limbo. I'll talk to legal advice to investigate whether this company has mis-handled cases and are legally responsible for compensations.

Worst website ever. I made my application paid over 1000pounds and can't book biometrics appointment since 2 days. A lot of people having the same problems. A lot of slots available but nobody is able to book. Customer service unresponsive. I have sent my complaint to gov website. They should change the company they are working with instead of increasing the application prices as the service they provide is below zero.

Reply to TLS reply

After managing to book an appointment it was unexpectedly cancelled. Customer service at Gee Street extremely unhelpful. I want the appointment to be reinstated but nobody was helpful. The appointment was for my daughter application. Her name is Grace Haruna so if you really want to help us please check this details and go back to us as the customer service link you have given is for commercials only so the info is misleading and the one on your website send some generic messages only. The TLS company is so disrespectful to the clients and should be immediately swap for some serious contractor.
UAN number is 1212-0001-5997-2066
And why do we have to give this info here? The customer service of this company is a joke. Are you afraid of people that you don't even have phone number? It's so extremally disrespectful.

I made a settlement application and paid for Super Priority Service. Submitted 6 a.m. this morning but since then I have been struggling to book in for the biometric appointments through TLS contact.

Simply put, whenever I clicked the "Confirm" button after selecting the centre and times lot, the same error message "There was an issue /error with the process etc" appears. I learnt from online that this happens to some other users as well.

Suddenly when I logged back, a "ghost" or incomplete Appointment Confirmation appears but basically no centre and time slot was shown on the Confirmation. To confirm, I hadn't gone through the payment page (SMS fee) nor the document upload stage. This is a glitch.

I tried using different devices over different browsing platform but none was working.

As with others, this is a very critical and time-sensitive matter. I chose Super Priority Service as I have urgent personal matters to handle.

All is stuck now...Left messages to TLS contact but no response yet.

This makes me feel VERY WORRYING and anxious.

Hopefully this can be resolved without delay.

The website still does not allow me to book an appointment and the issue exists. I paid for priority services which aim to get an appointment and then approval come in 5 days. Filled in their customer contact us form and they ask me to wait for 10 days for reply. Ridiculous and worst website ever. My application was not made in this email account so you won't be able to locate my application by searching this email. I've already logged in a customer service form (and no forms copy or number were provided to me) but I'm really frustrated as there is no transparency how to get in touch and make an appointment after paying priority services charges.

From application to biometric all went smooth and professional. The consultant gave prompt and excellent service. Thumbs up

My family member registered the account at approximately 00:15, but she has still not received any activation email to confirm her registration. She has checked all folders, including spam and junk folders, and there is nothing there.

As a result, she is unable to access the service, which is extremely frustrating. Many other users have recently reported experiencing the same issue, and the situation does not appear to have improved. In addition, a significant number of people have been facing ongoing problems when trying to book appointments.

Booking an appointment is essential, as we must attend a biometric appointment (fingerprint enrolment) before we can complete the entire ILR application process. This application is subject to strict time limits.

We have already submitted an enquiry via the "Contact Us" section of the company's website, but the automated response states that it may take up to 10 working days to receive a reply. This is simply not acceptable given the time-sensitive nature of an ILR application. Applicants cannot reasonably be expected to wait in uncertainty under such pressure.

This situation is causing significant stress and raises serious concerns about the reliability and responsiveness of the service. I urge the company to address these issues as a matter of urgency.