The well organized flow of applicants from the door entrance to the exit was great. The employees were very polite and cooperative with no mentioned delays. Thank you
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The Anytime Anywhere team were great - very helpful and efficient and provided a really good service. Well worth the money, and avoided the frustration of trying to book a standard appointment at TLS... Zobacz więcej
Reakcja na opinię
Profil und Antrag angelegt. Einen Termin zu buchen ist immenoch unmöglich. Diese Seite und dieses System ist ein einziger Betrug. Für die Papiere unserer Hochzeit mussten wir vor 2 Jahren einen Termi... Zobacz więcej
Reakcja na opinię
La procédure de demande de visa est simplifiée sur le site web, l'accueil dans les locaux a Casablanca est de qualité et le personnel sur place est performant. Je vous souhaite une très bonne continu... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Founded in 2007, TLScontact helps governments to manage their administrative interactions with travellers and citizens. Present in 90 countries, TLScontact operates over 200 visa application centres for both Schengen and non-Schengen governments and handles over 4 million visa applications every year. TLScontact is part of the Teleperformance Group, the global leader in outsourced omnichannel customer experience management.
Dane kontaktowe
Tunezja
- tlscontact.com
3,6
Średnia
13 tys. recenzji
Odpowiada na 97% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Generally a bad experience
Initial online instructions are vague, but staff demand very specific and details information. We were made to feel as if we were being interrogated and that they wanted to reject our application. Some of the staff were downright rude. The interview room is open plan giving no privacy when discussing personal and private information.
24 marca 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Rory,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
After reviewing our system, we were unable to locate any record related to your application, which means we cannot verify the details or conduct further investigation at this stage. To allow us to assist you as quickly as possible, please submit your complaint to our customer service team via this link: [https://www.tlscontact.com/en/contact-us/].
In the meantime, could you please confirm your UAN reference number? This will allow us to follow up with the team for an immediate investigation and contact you directly.
Thank you for bringing this to our attention. We value your feedback and are committed to improving the experience for all applicants.
Your TLScontact Team
I came to Liverpool centre and my…
I came to Liverpool centre and my documents wasn’t uploaded, Lisa was really helpful offering reassurance and I am glad with the service. Peaceful team. Very professional and compassionate. I will recommend this centre to all.
26 marca 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Peter,
We are more than happy your application was smooth and you enjoyed the visit. We hope to pleasantly surprise you even more when you apply with us next time!
Your TLSContact Team
10/10 service from start to finish
What an amazing experience from start to finish. Welcomed be Toby who was so helpful, then Lisa who was so kind and made us feel so at home. Shayla was brilliant too! What a team!!!
26 marca 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Rae.
Thanks so much for the awesome review! We're thrilled you had such a great experience with Toby, Lisa, and Shayla. We appreciate your kind words!
Your TLScontact Team
Very good / Every thing was ok
25 marca 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Ines ,
Thanks for the awesome review! Glad everything was great for you! We look forward to serve you again in the future! Your TLScontact Team
Positive experience
Positive experience, and friendly service, from entering at security right throughout the process of getting our applications done and ready for processing.
24 marca 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Sam,
We are overjoyed to receive your 5-star review! We are pleased to see that you had an exceptional experience.
Your TLScontact Team
انهم مجرمين واكلين أموال الفقراء…
انتم مجرمين باتم معني الكلمة وان شاءالله يجي يوم فيكم الله لا يباركلكم ولايوريكم نهار احسن من اخوه كلكم كلاب تسرقون العقول والاموال
22 lutego 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Faical,
We are sorry to note that you were not satisfied with our services. We are always interested in receiving feedback to help us improve our customer service, so please do not hesitate to provide more detailed comments so that we can identify what went wrong on our side. To allow us to assist you as quickly as possible, please can you submit your complaint to our customer service team via this link:
https://www.tlscontact.com/en/contact-us/.
In the meantime, can you please confirm your UAN reference number? This will allow us to follow up with the team for immediate investigation.
Your TLScontact Team
Request a refund for the duplicate payment of £125 caused by a technical failure
Thank you for following up.
I am writing to request a refund for the duplicate payment of £125 caused by a technical failure. Unfortunately, there is no reply function available on Trustpilot, which is why I am contacting you here.
I have already submitted tickets through the "Contact us" page on your website, but I have not received any response or even a ticket/reference number.
For your reference, here are the details of both bookings:
Original booking:
Receipt Number: vcas-gbALL2uk-0001574277
Date and time: 2026-03-11 12:25:48 am
Second (duplicate) booking:
Receipt Number: vcas-gbALL2uk-0001577288
Date and time: 2026-03-11 05:24:25 pm
Could you please look into this urgently and process the refund of the duplicate payment (£125)? I would also appreciate it if you could provide a ticket reference number for future communication.
Thank you for your assistance.
11 marca 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear A C,
Thank you for taking the time to share your feedback. To allow us to assist you and follow your refund request, please submit your UAN reference number and inquiry to our customer service team via this link: [https://www.tlscontact.com/en/contact-us/]. This will allow us to follow up with the team. Thank you for bringing this to our attention.
Your TLScontact Team
Very thorough
Very thorough, friendly and dedicated. Great that we can go to PE now for a Belgian Schengen Visa. It saves a lot of costs and are very convenient for clients from small places in the Eastern Cape (Makhanda), so that we do not have to travel to Cape Town. Hope to be able to get a Netherlands Office there soon!!!
16 marca 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Helena,
Thank you for your great feedback! We’re happy to hear our service was helpful and that applying in PE makes things easier and more affordable for clients from areas like Makhanda. We appreciate your support and we’d love to see a Netherlands office there in the future too! Your TLScontact Team
Useless Online Booking System
Very frustrating experience. I stayed up until midnight on Saturday just to secure Super Priority for my ILR application, only to find that I’ve been unable to book my (Anytime) biometric appointment ever since due to ongoing issues with the TLSContact platform.
No matter what I try — selecting different options, switching centres, using different computers, clearing browsing data, different browsers, different networks — the system keeps kicking me back to the appointment selection page. It’s clearly a serious technical problem and numerous people experiencing similar problems, yet nothing seems to be done about it.
For a process that people pay a significant amount of money for, it’s unacceptable that applicants are effectively held hostage by one company/platform that doesn’t function properly. If this is the only route available, the least TLSContact could do is provide a faster, more effective way of resolving these issues.
Submitted a complaint but now it is a waiting game to see when (if) this will be resolved.
22 marca 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Clinton,
Please accept our apologies for the issues you recently faced with our website. This was due to a technical problem affecting some applicants, identified and now fixed by our IT teams.
Our customer service team should already have contacted you directly to help you book an appointment. If not, please contact them via the following form https://www.tlscontact.com/en/contact-us/ with your UAN reference and they will come back to you shortly. Your TLScontact Team
The stuff we're very friendly and…
The stuff we're very friendly and helpful. I like how they really helped.
23 marca 2026
Opinia niezależna
Odpowiedź od Tlscontact
Thanks so much for the awesome review Claudia! We're glad to hear you had a great experience with our friendly team. Hope to see you again soon! Your TLScontact Team
Make sure all your paper work is in order, also note that TLScontact does not take cash so when you are going for your appointment payment are only with card.
Clean, secure office with clear signage; check-in is orderly and staff at the counters are generally professional.
• Online appointment system works and SMS/email updates are reliable.
• Biometric capture and document submission are efficient once you’re called.
10 marca 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Marshall,
Thanks for the awesome review! We're glad you found everything clean and efficient. Your feedback means a lot to us!
Your TLScontact Team
@liverpool I went this morning
@liverpool I went this morning. There are fast and nice people there. Good working guys.
23 marca 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Customer,
Thanks for the awesome review! We're glad you had a great experience with our team. Come back anytime!
Your TLScontact Team
Upon arrival I always receive a warm…
Upon arrival I always receive a warm welcome from the Staff, the Manager is always helpful. There's one agent in particular who is always welcoming and and gives 5 star service. To Shannon you are the Face of TLS for me and ladies at TLS we appreciate you.
20 marca 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Benesha,
Thank you for your review. We are glad to hear that you had a great experience at our premises. Within TLScontact we are putting effort into making our services accessible and convenient to all our customers, whatever their particular needs. Again, we are happy that our staff could provide the required help and to see your review here. We hope to see you again.
Your TLScontact Team.
Odpowiedź od Tlscontact
Dear Applicant,
Thank you for taking the time to leave a 5-star rating! Your support is greatly appreciated.
Your TLScontact Team
Applying for a french long stay visa…
Applying for a french long stay visa can be a long and somewhat difficult process. The TLS website is difficult to navigate and can be very busy resulting in applications failing to be validated/accepted. This can be frustrating as the data has to entered again. It is worth trying a different search engine if you experience problems and also delete all earlier attempts as the websites anti fraud controls can kick in.
Phone contact with the helpline can be helpful depending who picks up the call. This year we experienced exceptional support talking to a very patient TLS staff member who helped us to complete, submit our forms and arrange an appointment.
When attending for our interview at the Manchester Centre we were met by TLS staff who were helpful, courteous and very efficient. Elham provided exceptional service today.
20 marca 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Ian,
Thank you for taking the time to share your detailed feedback with us. We understand that applying for a French long‑stay visa can sometimes feel challenging, and we sincerely regret the difficulties you encountered during the online application and appointment booking process.
Unfortunately, some applicants are affected by the security measures we are required to implement to protect our website from bots and fraudulent activity. While these controls are essential, we understand they may occasionally cause inconvenience.
We are, however, pleased to hear that your experience at our Manchester Centre was positive and that our team was able to assist you efficiently.
If you are still facing issues with the website or your application, we would like to assist you as quickly as possible. We kindly ask that you submit your complaint through our customer service team using the link below:
🔗 https://www.tlscontact.com/en/contact-us/
When submitting your message, please include your reference number, as this will help us follow up with the appropriate team for an immediate investigation.
Thank you for your understanding.
Your TLScontact Team
Le service était très rapide
19 marca 2025
Opinia niezależna
Odpowiedź od Tlscontact
Dear Ari Jik Jikoua,
We are grateful for your 5-star review. It is wonderful to see our efforts appreciated.
Your TLScontact Team
On arrival
On arrival, the gentleman that received us in the parking was very charismatic, courteous, helpful & friendly. The staff at the TLS office were friendly, professional & willing to assist me immediately, despite the fact that I was an hour and a half early. It was a pleasant experience all round with no stress at all. Thank you. Sincerely Jauné K Roos
18 marca 2026
Opinia niezależna
Odpowiedź od Tlscontact
Thank you, Jaune, for sharing such a wonderful review. We’re delighted to hear that your experience from the moment you arrived was pleasant and stress-free. It’s great to know that our colleague in the parking area made you feel welcome with his charisma and helpfulness, and that the team inside provided friendly, professional, and attentive support.
Your kind words mean a lot to us, and we’re glad our staff could make your visit smooth and comfortable. We truly appreciate your feedback and look forward to assisting you again in the future. Your TLScontact Team
Terribly awful experience
Terribly awful experience on their site with error after error after error. No appointment slots for 4months..! None! not even for premium £100! I perfer VFS!
19 marca 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Costumer ,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. After reviewing our system, we were unable to locate any recent records related to your application under the applicant’s name. Because of this, we are currently unable to verify the details or investigate the issue further. To assist you as quickly as possible, we kindly ask that you submit your complaint through our customer service team using the following link: https://www.tlscontact.com/en/contact-us/ In the meantime, please include your reference number in the message you will send to us through the above link. This will help us follow up with the appropriate team for an immediate investigation. Thank you again for bringing this to our attention. We truly value your feedback and remain committed to improving the experience for all applicants.
Your TLScontact Team
Odpowiedź od Tlscontact
Dear Robert ,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. After reviewing our system, we were unable to locate any recent records related to your application under the applicant’s name. Because of this, we are currently unable to verify the details or investigate the issue further. To assist you as quickly as possible, we kindly ask that you submit your complaint through our customer service team using the following link: https://www.tlscontact.com/en/contact-us/ In the meantime, please include your reference number in the message you will send to us through the above link. This will help us follow up with the appropriate team for an immediate investigation. Thank you again for bringing this to our attention. We truly value your feedback and remain committed to improving the experience for all applicants.
Your TLScontact Team
Идеально
Идеально, учитываю живую очередь. Еще бы придумать, как организовать визит к определённому времени, чтобы не стоять у крыльца
18 marca 2026
Opinia niezależna
Odpowiedź od Tlscontact
Dear Iryna, we are thrilled to receive your 5-star rating! Your positive review is much appreciated at Iryna Hancharova.
Your TLScontact Team
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